Urwah Admin

UDrive

<div><div><b>Job Title: Technical Product Owner (TPO)</b><br>
We are seeking a dynamic and technically proficient TPO to join our agile team. This role bridges business goals with scalable, data-driven, user-centric solutions. You&rsquo;ll work closely with developers and cross-functional teams to keep our products innovative, stable, and user-friendly.</div><div><b>
Key Responsibilities</b></div><ul><li><div>
Collaborate with Operations, Support, Fleet, Marketing, and Leadership to define and prioritize product requirements.</div></li><li><div>
Maintain a high-level overview to identify and prioritize critical issues.</div></li><li><div>
Leverage AI tools to boost productivity and automate workflows.</div></li><li><div>
Translate goals into actionable user stories, epics, and acceptance criteria.</div></li><li><div>
Own and manage the product backlog; ensure timely delivery of high-impact features.</div></li><li><div>
Serve as the technical liaison between business and development teams.</div></li><li><div>
Work closely with UX/UI for seamless user journeys across mobile and web.</div></li><li><div>
Lead and participate in agile ceremonies: sprint planning, stand-ups, reviews, retrospectives.</div></li><li><div>
Ensure high standards for performance, scalability, and security in all releases.</div></li><li><div>
Monitor KPIs and use insights to drive product enhancements.</div></li><li><div>
Lead integrations with third-party systems (payments, maps, fleet, support).</div></li></ul><div><b>
Requirements</b></div><div><i>
Education &amp; Experience</i></div><ul><li><div>
Bachelor&rsquo;s in Computer Science, Engineering, IT, or related field.</div></li><li><div>
4+ years as a Product Owner or Technical Business Analyst in a tech-driven environment.</div></li><li><div>
Experience in agile setups with Jira, Confluence, Figma.</div></li></ul><div><i>
Technical Skills</i></div><ul><li><div>
Strong understanding of APIs, mobile apps (iOS &amp; Android), databases, system architecture.</div></li><li><div>
Familiarity with DevOps, CI/CD, and monitoring tools.</div></li><li><div>
Experience integrating location-based services, payment platforms, and IoT.</div></li><li><div>
Proficiency with Figma, Canva; knowledge of CDN optimization.</div></li></ul><div><i>
Design &amp; Marketing Awareness</i></div><ul><li><div>
Solid design sense and understanding of UX principles.</div></li><li><div>
Basic familiarity with digital marketing concepts.</div></li></ul><div><i>
Soft Skills</i></div><ul><li><div>
Strong analytical, communication, and problem-solving skills.</div></li><li><div>
Effective stakeholder management and decision-making under pressure.</div></li></ul><div><b>
Preferred Qualifications</b></div><ul><li><div>
Experience in mobility, logistics, or app-based platforms.</div></li><li><div>
CSPO or similar Agile certification.</div></li><li><div>
Experience with vehicle telematics or IoT is a plus.</div></li></ul></div>

Technical Product Owner

<div><div><b>Job Title:</b> Collection Agent<br>
<b>Location: Dubai</b><br>
<b>Department:</b> Finance / Accounts Receivable<br>
<b>Reports To:</b> Collection Manager</div><h3 class="jobSectionHeader"><b>
Job Purpose:</b></h3><div>
The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Contact customers via phone, email, and other communication channels to collect outstanding payments.</div></li><li><div>
Negotiate repayment plans and ensure commitments are honored.</div></li><li><div>
Maintain detailed and accurate records of all collection activities and customer interactions.</div></li><li><div>
Review account status and resolve billing discrepancies.</div></li><li><div>
Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.</div></li><li><div>
Recommend accounts for escalation, legal action, or write-off as necessary.</div></li><li><div>
Meet individual and team collection targets and KPIs.</div></li><li><div>
Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.</div></li><li><div>
Provide regular updates and reports to the Collection Supervisor/Manager.</div></li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li><div>
High school diploma or equivalent; a bachelor's degree is a plus.</div></li><li><div>
Proven experience in collections, customer service, or a related field.</div></li><li><div>
Strong negotiation, communication, and interpersonal skills.</div></li><li><div>
Ability to remain professional and calm under pressure.</div></li><li><div>
Familiarity with debt collection laws and regulations.</div></li><li><div>
Proficient in using CRM systems and Microsoft Office Suite (Excel, Word, Outlook).</div></li><li><div>
Attention to detail and good organizational skills.</div></li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills:</b></h3><div></div><ul><li><div><br>
Experience handling both B2B (business-to-business) and B2C (business-to-customer) collections.</div></li><li><div>
Knowledge of credit reporting practices.</div></li></ul></div>

Collection Executive (Arabic Speaker)

<div></div><div><p><b>Summary:</b></p><p>
Responsible for maintaining accurate and up-to-date reports, including billing dashboards and rental margins analysis. Assists customer service with billing inquiries and coordinates closely with the collections team to ensure timely resolution of account discrepancies. Supports month-end reconciliation processes and collaborates with internal departments to streamline billing operations, enhance financial reporting, and improve overall customer satisfaction.</p><p><b>
Core Responsibilities:</b></p><ul><li>
Regular monitoring of the invoices and any adjustments.</li><li>
Address various customer service queries and emails relating to billing.</li><li>
Invoice adjustment</li><li>
Initiating refunds and adding wallet credits</li><li>
Bank confirmations.</li><li>
Sending invoices and SOAs to the customer</li><li>
Ad hoc requests to assist the customer.</li><li>
Maintain the customer database.</li><li>
Plan, track, and charge installments on invoices.</li><li>
Generating and exporting data reports and documents as needed.</li><li>
Responsible for ensuring timely and efficient collection of customer invoices.</li><li>
Coordinating with the collections department.</li><li>
Preparing and submitting monthly allocations.</li><li>
Reconciling the monthly collections from the team</li><li>
Resolving the queries / disputes and actioning on the same.</li><li>
Liaise with collections to resolve disputes and settle outstanding accounts.</li><li>
Regular checks to find irregularities with the customer accounts, trips, and vehicles, raise tickets to the concerned department.</li><li>
Coordinating with the legal/ Collection team on the fraud customers / customers with pending payments.</li><li>
Regular auditing and reconciling the above-mentioned tasks and rectify the errors and initiate changes in the process, if needed.</li><li>
Ad hoc tasks and reports according to the needs of the department.</li><li>
Collecting and sharing data from/to various departments when required, and maintaining pleasant relationships with other departments.</li><li>
Build billing dashboards and assist with reports for management analysis and decision making.</li><li>
Handling the complete process of UAE fines, salik &amp; other chargeable items on long term rentals.</li><li>
Charging customers with the penalties regularly.</li></ul><p><b><br>
Requirements.</b></p><ul><li>
Bachelor&rsquo;s degree in finance.</li><li>
2-3 year of experience in Billing, Accounts &amp; data reconciliation</li><li>
Proficient in advance Excel (Mandatory).</li><li>
Excellent attention to detail.</li><li>
Organized with an ability to stay focused on assigned tasks</li><li>
Ability to multitask effectively.</li><li>
Strong written and verbal communication skills.</li><li>
Ability to perform repetitive tasks with a high degree of accuracy.</li><li>
Comfortable working independently with minimal supervision.</li><li>
Outstanding interpersonal skills.</li><li>
Keen eye for finding fraud and issues.</li></ul></div>

Billing Executive and Data Analyst

Join UDrive and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UDrive

ABOUT_COMPANY

Technical Product Owner

Collection Executive (Arabic Speaker)

Billing Executive and Data Analyst