Qureos Mentor

UMass Memorial Health

<div><h1 class="jobSectionHeader">Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</h1>
Exemption Status:
Non-Exempt
Hiring Range:
$19.21 - $46.36
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday, Weekends - Every Other Weekend
Scheduled Hours:
7:45 AM - 8:15 PM
Shift:
1 - Day Shift, 12 Hours (United States of America)
Hours:
40
Cost Center:
34000 - 7004 Franklin Urgent Care
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, the Medical Assistant III (MA III) provides clinical care and performs clerical duties to support office/clinic functions. The MA III performs in a lead role capacity to support and mentor Medical Assistants in a physician&rsquo;s office or ambulatory clinic setting.<div><div>
I. Major Responsibilities:</div><div>
1. Distributes and monitors the flow of work for an assigned group of employees.</div><div>
2. Provides training and technical assistance to employees within the assigned work area.</div><div>
3. Assists manager in assuring that assigned employees are provided with appropriate resources, materials, and methods.</div><div>
4. Provides recommendations to manager for the most efficient utilization of assigned personnel.</div><div>
5. Provides input to manager on assigned staff for annual performance evaluations.</div><div>
6. Leads process improvement projects utilizing Lean Yellow Belt concepts.</div><div>
7. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.</div><div>
8. Performs EKG&rsquo;s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.</div><div>
9. May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.</div><div>
10. Assists in performing routine physical examination or clinical procedures.</div><div>
11. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.</div><div>
12. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements. Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.</div><div>
13. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.</div><div>
14. Operates the sterilization/cleaning systems, as necessary.</div><div>
15. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities.</div><div>
16. Follows procedures for arriving patients and scheduling appointments.</div></div><div><div>
17. Assists with patient admissions, transfers, and discharge procedures.</div><div>
18. Maintains assigned office and/or clinical supplies. Assure accurate inventory of supplies based on approved levels. Rotate stock as required. Initiate requisitions for re-supply or special items.</div><div>
19. Maintains logs, organizes patient care chart, and/or maintains medical records. May enter data or retrieve medical information from the electronic medical record.</div><div>
20. Processes prescription and refills as directed per procedure.</div><div>
21. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.</div><div>
22. Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed. Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.</div><div>
23. Collects co-payments from patients for visits and maintain records.</div><div> 
All responsibilities are essential job functions.</div></div><div><div>
II. Position Qualifications:</div><div>
License/Certification/Education:</div><div>
Required:</div><div>
1. High School Diploma or equivalent.</div><div>
2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association or American Red Cross. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.</div><div>
3. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).</div><div>
4. Must obtain Yellow Belt certification within 1 year from date of hire/transfer.</div><div>
Experience/Skills:</div><div>
Required:</div><div>
1. Previous experience working in a medical physician office or ambulatory care clinic setting in a hospital.</div><div>
2. Medical terminology and computer skills.</div><div>
3. Must be able to read, write, and communicate in English in a clear and concise manner.</div><div>
4. Strong interpersonal relationship building skills to gather information from individuals that create a collaborative work environment.</div><div>
5. Problem-solving abilities for routine situations and comfort requesting assistance from identified resources when needed.</div><div>
6. Must be able to remain calm when under stress or in emergency situations.</div><div>
7. Demonstrates sensitivity and responsiveness to patients&rsquo; needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.</div><div>
Preferred:</div><div>
1. 3 years of medical assistant experience in a medical physician office or ambulatory clinic setting.</div><div> 
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div></div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

Lead LPN or Lead Certified Medical Assistant (Franklin Urgent Care) - 40 hours

<div><h1 class="jobSectionHeader">Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</h1>
Exemption Status:
Non-Exempt
Hiring Range:
$18.30 - $44.15
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday, Weekends - Every Other Weekend
Scheduled Hours:
7:45 AM - 8:15 PM
Shift:
1 - Day Shift, 12 Hours (United States of America)
Hours:
36
Cost Center:
34000 - 7001 Hopkinton Urgent Care
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, the Medical Assistant II (MA II) provides clinical care and performs clerical duties to support office/clinic functions. Will receive workplace education and training to assist providers and the healthcare team in the care of patients.<div><div>
I. Major Responsibilities:</div><div>
1. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.</div><div>
2. Performs EKG&rsquo;s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.</div><div>
3. May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.</div><div>
4. Assists in performing routine physical examination or clinical procedures.</div><div>
5. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.</div><div>
6. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements. Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.</div><div>
7. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.</div><div>
8. Operates the sterilization/cleaning systems, as necessary.</div><div>
9. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities.</div><div>
10. Follows procedures for arriving patients and scheduling appointments.</div><div>
11. Assists with patient admissions, transfers, and discharge procedures.</div><div>
12. Maintains assigned office and/or clinical supplies. Assure accurate inventory of supplies based on approved levels. Rotate stock as required. Initiate requisitions for re-supply or special items.</div><div>
13. Maintains logs, organizes patient care chart, and/or maintains medical records. May enter data or retrieve medical information from the electronic medical record.</div><div>
14. Processes prescription and refills as directed per procedure.</div><div>
15. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.</div><div>
16. Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed. Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.</div></div><div><div>
17. Collects co-payments from patients for visits and maintain records.</div><div> 
All responsibilities are essential job functions.</div><div>
II. Position Qualifications:</div><div>
License/Certification/Education:</div><div>
Required:</div><div>
1. High School Diploma or equivalent.</div><div>
2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association or American Red Cross. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.</div><div>
3. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).</div><div> 
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div></div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

LPN or Certified Medical Assistant (Hopkinton Urgent Care) - 36 hours

<div><h1 class="jobSectionHeader">Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</h1>
Exemption Status:
Exempt
Hiring Range:
$83,116.80 - $149,593.60
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday
Scheduled Hours:
0730-1730
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
10022 - 4140 Imaging Services
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Manages the administrative activities of the mammography film library, transcription, reception, secretarial, and clerical support functions within the radiology department. Also, manages other related systems and processes within the radiology file room, transcription, and scheduling. 
 
Performs a variety of technical radiological procedures using standard, and/or specialized x-ray equipment to apply prescribed ionization radiation in order to assist physicians in the diagnosis and treatment of patients&rsquo; illnesses and injuries. Performs related tasks such as assisting patients in positioning for correct anatomical exposure, maintaining order and cleanliness of work area and performing routine tasks. 
 
Overseas all aspects of Quality Assurance within the Radiology department at Tri River. Directs and monitors Quality Assurance procedures for all Radiologists providing services to patients at Tri River.
I. Major Responsibilities:
1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities. 
2. Directs all aspects of Joint Commission of Accreditation of Healthcare Organizations (JCAHO) Quality Assurance for the Tri River radiology department. 
3. Assures the implementation of and compliance with all State and Federal regulations regarding Mammography (MQSA) as well as other areas of diagnostic imaging. 
4. Assures that the Tri River mammography program retains its accreditation with the American College of Radiology. 
5. Oversees state and federal mandated annual physics surveys. Assures compliance with all aspects of state and federal mandated Quality Assurance procedures regarding radiologists, technologists, radiographic equipment troubleshooting, fixer retention testing, and darkroom safelight testing. 
II. Position Qualifications:
Bachelor&rsquo;s degree, or equivalent, in Computer Science, Library Science, Medical Records, or related field preferred. Five years of related work experience is required. Demonstrated leadership ability, initiative, teamwork and assertiveness. Excellent communication skills, (both verbal and written). Registered and licensed in Radiologic Technology and Mammography is required.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

Supervisor, Tri River Family Health Center Radiology, 40 Hour, Days

<div><h1 class="jobSectionHeader">Are you a current UMass Memorial Health caregiver? Apply now through Workday.</h1>
Exemption Status:
Non-Exempt
Hiring Range:
$20.60 - $28.59
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Other Weekend
Scheduled Hours:
1500-2300
Shift:
2 - Evening Shift, 8 Hours (United States of America)
Hours:
32
Cost Center:
10010 - 2340 Emergency Room
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team.
 
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services. 
The Patient Care Tech III (PCT III) brings an additional skill set to the table. PCTs that are performing unit secretary duties, telemetry monitoring, remote video monitoring, or are working in the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, and Radiology Short Stay, and Harrington Telemetry Certified &amp; Step-Down Unit are eligible for this level.
I. Major Responsibilities: 
1. Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee. 
3. Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed. 
4. Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment. 
5. Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities. 
6. Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient. 
7. Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients&rsquo; height and weight. 
8. Performs EKG&rsquo;s, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels, and prepares specimens for transport to lab. 
9. Phlebotomy in certain locations. 
10. Demonstrates sensitivity and responsiveness to patients&rsquo; needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships. 
11. Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies. 
12. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure. 
13. Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
 
14. Answers telephone using appropriate telephone etiquette. Takes and relays messages. Utilizes intra-department communication systems, such as pagers and intercom. 
15. Replenishes patient and unit supplies and equipment. 
16. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
The PCT III must fit into one of these specialties:
Unit Secretary 
Functions as unit secretary assisting with patient admissions, transfers, and discharge procedures at least 5 shifts (40 hours) every 6 months. Has administrative responsibilities including, but not limited to, maintaining logs, organizing patient care charts for admission/discharge/transfer and maintenance of medical records. Enters data or retrieves medical information from the electronic medical record systems.
Remote Video Monitoring 
Continuously observes multiple patients utilizing the remote video monitoring system. 
Emergency Department, Step Down Unit, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, and Radiology Short Stay.
Telemetry Certified &amp; Step-Down Unit - Harrington 
PCT IIIs are cross trained in phlebotomy and telemetry competencies, as well as the unit clerk position. PCT IIIs will also be assigned to areas of higher acuity, such as the Step-Down Unit.
Standard Staffing Level Responsibilities: 
1. Complies with established departmental policies, procedures, and objectives. 
2. Attends variety of meetings, conferences, seminars as required or directed. 
3. Demonstrates use of Quality Improvement in daily operations. 
4. Complies with all health and safety regulations and requirements. 
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 
6. Maintains, regular, reliable, and predictable attendance. 
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions. 
II. Position Qualifications: 
License/Certification/Education: 
Required: 
1. Minimum of a high school education or GED. 
2. Current Basic Life Support. 
Experience/Skills: 
Required: 
1. Demonstrated competency attainment in the PCT II level or 1 year of acute care/hospital experience or 1 year of EMT Paramedic experience. 
2. Ability to read, write and communicate in English in a clear and concise manner. 
3. Medical Terminology. 
4. Computer skills. 
5. Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients. 
6. Must have proven problem-solving abilities for routine situations and requests assistance from identified resources when more direction is needed. 
7. Must be able to remain calm when under stress or in emergency situations.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 
III. Physical Demands and Environmental Conditions: 
Position requires work indoors in a patient care environment. 
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

Patient Care Tech III - Inpatient, Emergency Department, 32 Hours, Evenings

<div><h1 class="jobSectionHeader">Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</h1>
Exemption Status:
Non-Exempt
Hiring Range:
$15.00 - $27.00
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday, Weekends - Every Other Weekend
Scheduled Hours:
11p-7a
Shift:
3 - Night Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
25080 - 5664 Patient Access Svs Sch
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.
I. Major Responsibilities: 
1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
3. Obtains and verifies workman&rsquo;s compensation and automobile coverage when required
4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
5. Arrives and completes Emergency Department and Labor &amp; Delivery demographic and insurance collection
6. Coordinates the provision of multiple services to patients.
7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
8. Performs Surgical Day admissions
9. Performs bed control, transfers, discharges and admissions tasks
10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
11. Assesses patients&rsquo; financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
13. Maintains accurate and timely records, logs, files and related information as required.
14. Completes online death certificate registry.
15. Receive and secure patient valuables.
16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.
Standard Staffing Level Responsibilities: 
1. Complies with established departmental policies, procedures and objectives. 
2. Attends variety of meetings, conferences, seminars as required or directed. 
3. Demonstrates use of Quality Improvement in daily operations. 
4. Complies with all health and safety regulations and requirements. 
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 
6. Maintains, regular, reliable, and predictable attendance. 
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education: 
Required: 
1. High school graduate or GED required.
Preferred:
1. Associate Degree or certificate in Healthcare related field.
Experience/Skills:
Required: 
1. Proficient data-entry skills with attention to detail. 
1. Must have computer skills that include use of Windows and the ability to navigate. 
2. Customer service skills both verbal and written; with a variety of internal and external customers. 
3. Ability to work in a high volume, team-oriented environment. 
4. English speaking, reading and writing skills. 
Preferred: 
1. 1-2 years of data entry and/or customer service experience 
2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. 
3. Previous insurance verification experience. 
4. Bilingual speaking, reading, and writing skills. 
5. Demonstrated knowledge of medical terminology.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

Patient Reg Clerk 11p-7a 40 hours

<div><h1 class="jobSectionHeader">Are you a current UMass Memorial Health caregiver? Apply now through Workday.</h1>
Exemption Status:
Non-Exempt
Hiring Range:
$19.74 - $28.59
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Scheduled Hours:
Shift:
1 - Day Shift, 12 Hours (United States of America)
Hours:
24
Cost Center:
10020 - 1226 Nursing 7 ICU
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team.
 
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services. 
The Patient Care Tech III (PCT III) brings an additional skill set to the table. PCTs that are performing unit secretary duties, telemetry monitoring, remote video monitoring, or are working in the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, and Radiology Short Stay, and Harrington Telemetry Certified &amp; Step-Down Unit are eligible for this level.
I. Major Responsibilities: 
1. Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status. 
2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee. 
3. Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed. 
4. Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment. 
5. Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities. 
6. Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient. 
7. Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients&rsquo; height and weight. 
8. Performs EKG&rsquo;s, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels, and prepares specimens for transport to lab. 
9. Phlebotomy in certain locations. 
10. Demonstrates sensitivity and responsiveness to patients&rsquo; needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships. 
11. Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies. 
12. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure. 
13. Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
 
14. Answers telephone using appropriate telephone etiquette. Takes and relays messages. Utilizes intra-department communication systems, such as pagers and intercom. 
15. Replenishes patient and unit supplies and equipment. 
16. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
The PCT III must fit into one of these specialties:
Unit Secretary 
Functions as unit secretary assisting with patient admissions, transfers, and discharge procedures at least 5 shifts (40 hours) every 6 months. Has administrative responsibilities including, but not limited to, maintaining logs, organizing patient care charts for admission/discharge/transfer and maintenance of medical records. Enters data or retrieves medical information from the electronic medical record systems.
Remote Video Monitoring 
Continuously observes multiple patients utilizing the remote video monitoring system. 
Emergency Department, Step Down Unit, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, and Radiology Short Stay.
Telemetry Certified &amp; Step-Down Unit - Harrington 
PCT IIIs are cross trained in phlebotomy and telemetry competencies, as well as the unit clerk position. PCT IIIs will also be assigned to areas of higher acuity, such as the Step-Down Unit.
Standard Staffing Level Responsibilities: 
1. Complies with established departmental policies, procedures, and objectives. 
2. Attends variety of meetings, conferences, seminars as required or directed. 
3. Demonstrates use of Quality Improvement in daily operations. 
4. Complies with all health and safety regulations and requirements. 
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 
6. Maintains, regular, reliable, and predictable attendance. 
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions. 
II. Position Qualifications: 
License/Certification/Education: 
Required: 
1. Minimum of a high school education or GED. 
2. Current Basic Life Support. 
Experience/Skills: 
Required: 
1. Demonstrated competency attainment in the PCT II level or 1 year of acute care/hospital experience or 1 year of EMT Paramedic experience. 
2. Ability to read, write and communicate in English in a clear and concise manner. 
3. Medical Terminology. 
4. Computer skills. 
5. Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients. 
6. Must have proven problem-solving abilities for routine situations and requests assistance from identified resources when more direction is needed. 
7. Must be able to remain calm when under stress or in emergency situations.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 
III. Physical Demands and Environmental Conditions: 
Position requires work indoors in a patient care environment. 
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

7 ICU, PCT III, 24 Hours, Days

<div><h1 class="jobSectionHeader">Are you a current UMass Memorial Health caregiver? Apply now through Workday.</h1>
Exemption Status:
Non-Exempt
Hiring Range:
$23.81 - $35.08
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Holidays - Every Other Holiday, Monday through Friday
Scheduled Hours:
8am-6pm
Shift:
1 - Day Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
10010 - 3830 Home Delivery Pharmacy
Union:
SHARE (State Healthcare and Research Employees)
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.<h1 class="jobSectionHeader">
Everyone Is a Caregiver</h1>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under direct supervision of operations manager, performs benefit investigation tasks such as running test claims, submitting prior authorizations, documenting on the patient chart, and completing patient outreach and follow up calls.
Major Responsibilities:<ul><li>
Completes benefit investigations when requested and appropriately documents result on patient electronic medical record.</li><li>
Submit prior authorizations to insurance via different methods including online and telephone. Appeal decisions as necessary and conduct follow up phone call inquiries to insurance.</li><li>
Knowledgeable in manufacturer patient savings opportunities and communicates information clearly and effectively to providers and patients.</li><li>
Performs follow up phone calls to patients as needed regarding insurance decisions, rejections, and prescription filling information.</li><li>
Maintains a perpetual inventory of appropriate medications from internal pharmacies and communicates to clinic team daily.</li><li>
Coordinates prescription delivery with patient and Home Delivery pharmacy and queues prescription up for home delivery team.</li><li>
Maintains a clean work area and assists in quality indicator monitoring.</li><li>
Participates in identifying problems or areas for improvement and assists manager with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams</li></ul> 
Position Qualifications: 
License/Certification/Education: 
Required:<ul><li>
High school diploma or equivalent.</li><li>
Current license with the Massachusetts Board of Pharmacy.</li><li>
Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT. If the individual is not nationally certified they must become certified within 6 months of hire.</li></ul>
Experience/Skills:
Required:<ul><li>
Minimum of one year of related experience as a Pharmacy Technician.</li><li>
Position requires proficiency in math and, knowledge and ability to use a computer.</li><li>
Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.</li><li>
Ability to work in a hybrid or remote environment.</li><li>
Positive work ethic, motivated and professional demeanor to promote teamwork in the department.</li></ul>
Will assist with pharmacy operations tasks including prescription sorting, filling, and patient out reach of Prescriptions Direct patient outreach
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div>

Pharmacy Liaison-Outpatient Pharmacy, 40hr, Day

Join UMass Memorial Health and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.