Qureos Mentor

UMass Memorial Health

<div><div>Are you a current UMass Memorial Health caregiver? <div>Apply now through Workday.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$36.04 - $51.28<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Monday through Friday<div></div><div>
Scheduled Hours:</div>
830-5<div></div><div>
Shift:</div>
1 - Day Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
40<div></div><div>
Cost Center:</div>
10010 - 3507 ACC Radiology<div></div><div>
Union:</div>
SHARE (State Healthcare and Research Employees)<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
Performs a variety of technical radiologic procedures using standard, portable and/or specialized x-ray equipment to apply prescribed ionizing radiation in order to assist physicians in the diagnosis and treatment of patients' illnesses and injuries. Performs related tasks such as assisting patients in positioning for correct anatomical exposure, maintaining order and cleanliness of work area and performing routine clerical tasks.<div></div><div>
I. Major Responsibilities:</div><div></div><div>
1. Prepares patient for exams as required and insures patient comfort and modesty at all times. Obtains and examines the requisition for imaging examination. Always checks patient identification band for inpatients and two methods of identification for outpatients before any procedure is performed. Obtains informed consent and/or contrast questionnaire when appropriate and consults with appropriate Radiologist regarding contrast administration, imaging protocols.<br>
2. Participates in transfer of patients if needed, positions and instructs patients regarding the procedure in order to obtain and effect the desired screening/diagnostic results as specified by the physician.<br>
3. Follows all department established and appropriate policies and procedures as required. Makes changes and adjustments to techniques as required by observance of physician, Supervisor and self-improvement and initiative.<br>
4. Provides protection according to department policy to unaffected areas of the body from radiation exposure in accordance with prescribed safety standards.<br>
5. Calculates and selects proper technical factors as appropriate to the procedure. Selects equipment appropriate to the patient and the examination to be performed. Positions patient and equipment to provide images specified by department protocol or requisition form.<br>
6. Evaluates the images to assure that they contain proper identification and are of diagnostic quality. Adjusts techniques and factors when necessary due to improper studies or quality factors. Checks equipment and accessories to insure they are in proper operating condition.<br>
7. Operates imaging equipment according to specific diagnostic procedure and in conformance to established routines and techniques. Properly utilizes and maintains computed radiography and direct imaging equipment. Reviews electronic images to ensure that it is of acceptable quality and completeness for screening/diagnostic purposes. Utilizes portable x-ray equipment to execute diagnostic procedures in patient rooms, surgery and in other instances where it is not feasible to transfer the patient to regular treatment room. Transfers or duplicates films/images as directed.<br>
8. Follows PACs workflow procedures, working with electronic work lists, repair exceptions, ensuring all electronic images meet quality standards including the correct patient demographics and accession numbers. Ensures all images are acquired and all exams are completed in the RIS (Radiology Information System) in a timely fashion. Works independently in all areas, demonstrating a thorough knowledge of modality policy, procedures and workflow.<br>
9. Initiates hard stop when appropriate and notifies appropriate staff.<br>
10. Monitors patients receiving contrast for adverse reactions and notified appropriate staff if needed. Explains procedures to the patient and family members. Answers patient and family questions, ensuring that concerns are addressed.<br>
11. Assists physicians in the performance of specialized examinations by preparing equipment, syringes and contrast media, holding and turning patients, administering contrast media and passing instruments and supplies. Routinely lays out sterile supplies needed for special procedures. Understands the nature of the procedure to ensure proper imaging and that the proper equipment and supplies are available according to the Universal Protocol.<br>
12. Ensures that images, examination requisitions and other related records are properly completed for proper patient identification, statistical and billing purposes. Prepares images for reading by Radiologist.<br>
13. Works as Radiographic Technologist and performs duties in other areas and/or modalities as needed. Maintains competence in standard radiologic procedures by rotating into radiology areas as assigned.<br>
14. Reports any hazardous conditions or equipment breakdown immediately to supervisor. Takes defective equipment out of service.<br>
15. Maintains work area in clean and orderly condition and ensures that examination rooms are properly supplied with equipment and materials. Initiates requisitions for supplies as required<br>
16. Understands and practices ALARA principles of Radiation Protection including the use and exchange of personal dosimeters.</div><div></div><div>
Standard Staffing Level Responsibilities:</div><div></div><div>
1. Complies with established departmental policies, procedures and objectives.<br>
2. Attends variety of meetings, conferences, seminars as required or directed.<br>
3. Demonstrates use of Quality Improvement in daily operations.<br>
4. Complies with all health and safety regulations and requirements.<br>
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.<br>
6. Maintains, regular, reliable, and predictable attendance.<br>
7. Performs other similar and related duties as required or directed.</div><div>
All responsibilities are essential job functions.</div><div></div><div>
II. Position Qualifications:</div><div><br>
License/Certification/Education:<br>
Required:<br>
1. RTR licensure in the Commonwealth Massachusetts, this includes a temporary (1 year) MA license..<br>
2. ARRT certification in Radiology is required within 12 months from date of hire as a condition of continued employment.<br>
3. BLS certification.<br>
4. Some specialty modalities may require additional formal training and certification.</div><div>
Experience/Skills:<br>
Required:<br>
1. Maintain all area specific CEUs for ARRT, DPH according to regulation.</div><div></div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div><div></div><div>
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.</div><div></div><div>
III. Physical Demands and Environmental Conditions:</div><div></div><div>
Work is considered medium. Position requires work indoors in a normal patient care environment.</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Technologist, Rad II-SHARE, Days, 40 hours

<div><div><div>Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$15.75 - $28.35<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Holidays - Every Third Holiday, Monday through Friday, Weekends (Saturday and Sunday)<div></div><div>
Scheduled Hours:</div>
Mon- Fri 6am-230pm Every third weekend 6am-11am<div></div><div>
Shift:</div>
1 - Day Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
40<div></div><div>
Cost Center:</div>
25080 - 3110 Lab Administration<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
This position is responsible for the daily drawing of blood from patients. Maintains open communication between the laboratory departments, the nursing units and laboratory management. Ensures quality and safe delivery of care to patients of all ages. Staff will be required to rotate on all shifts when necessary and cover other sites if needed. Will perform any additional duties that laboratory management deems necessary. After initial training and competency assessment no supervision is required for processing specimens or with the collection of specimens.<div></div><div>
Responsibilities:</div><ul><li>
This position is responsible for the daily drawing of blood from patients.</li><li>
Maintains open communication between the laboratory departments, the nursing units and laboratory management.</li><li>
Ensures quality and safe delivery of care to patients of all ages.</li><li>
Staff will be required to rotate on all shifts when necessary and cover other sites if needed.</li><li>
Will perform any additional duties that laboratory management deems necessary.</li><li>
After initial training and competency assessment no supervision is required for processing specimens or with the collection of specimens.</li></ul><div></div><div>
Position Qualifications:<br>
License/Certification/Education:</div><div></div><div>
Required:</div><ul><li>
High School Diploma or GED required. Graduate of either a certificate program in phlebotomy or medical assisting, or practical work experience at a hospital which trains in phlebotomy techniques required.</li></ul><div></div><div>
Preferred:<br>
Previous phlebotomy experience preferred.</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Outreach Phlebotomist, 40hr, Day -Southbridge

<div><div>Are you a current UMass Memorial Health caregiver? <div>Apply now through Workday.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$25.83 - $38.36<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Monday through Friday<div></div><div>
Scheduled Hours:</div>
7:00am<div></div><div>
Shift:</div>
1 - Day Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
40<div></div><div>
Cost Center:</div>
99940 - 5446 Professional Billing Coding<div></div><div>
Union:</div>
SHARE (State Healthcare and Research Employees)<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
Responsible for interpreting medical record data in order to process physician and/or facility charges. Assigns appropriate ICD-CM (current edition), CPT codes and modifiers as appropriate. Coordinates and performs work of assigned Coding Specialists and monitors progress and work quality. Trains employees, provides employee performance data, and fosters process improvements.<div></div><div>
I. Major Responsibilities:</div><div>
1. Distributes and monitors the flow of work for coding staff. Provides training and technical assistance to employees within the assigned work area. Assists supervisor in ensuring that assigned employees are provided with appropriate resources, materials, and methods. Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor. Reviews coded records for coding quality assurance. Provides instruction and feedback to coding staff regarding proper coding assignment as necessary.<br>
2. Acts as a point person/department resource for special projects/programs and responds to coding related questions and issues.<br>
3. Assists in MD, Resident and Nursing documentation reviews, audits, and educational sessions as applicable.<br>
4. Performs analysis on medical record documentation to include review of tests/reports, and determines appropriate codes, as defined by coding guidelines and other recognized reference materials.<br>
5. Abstracts and enters all codes and required demographic information into the UMMHC computer system and/or onto encounter forms.<br>
6. Assists in resolving incomplete and missing chart documentation in order to expedite chart abstraction and billing.<br>
7. Participates in improvement efforts and documentation training for medical and clinical staff as it relates to coding practices and guidelines.<br>
8. Participates in quality assurance and performance measurement reviews and reporting.<br>
9. Communicates to supervisor when backlog situations arise or necessary documents are either incorrect or are not being received in a timely manner.<br>
10. Informs management of any coding irregularities or trends contrary to policy or procedure, and communicates with clinical staff if necessary and appropriate.<br>
11. Maintains direct and ongoing communications with other coding and billing personnel to maximize overall effectiveness and efficiency of the operation.</div><div></div><div>
II. Position Qualifications:</div><div></div><div>
License/Certification/Education:<br>
Required:<br>
1. High School education, plus medical coding certification and training in medical terminology from an accredited program. Recognized programs include: AHIMA, NHA, and AAPC.</div><div></div><div>
Experience/Skills:<br>
Required:<br>
1. Five years of medical abstraction and coding experience or related work experience.<br>
2. Knowledge of ICD-CM (current edition) and CPT HCPCS coding systems, 3rd party payer requirements and federal/state guidelines and regulations pertaining to coding and billing practices.<br>
3. The ability to lead, organize, and support the work of less senior Coding Specialists is a primary function of this position.<br>
4. Requires good interpersonal and communications skills and maintains a professional manner when working with team members, management and other staff members.<br>
5. Requires intermediate level computer skills with the ability to use standard office software applications, such as Microsoft Office Excel and Word.</div><div></div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Coding Specialist III, Physician Billing

<div><div><div>Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$15.00 - $25.71<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Monday through Friday, Weekends - Every Other Weekend<div></div><div>
Scheduled Hours:</div>
6:30am to 1:30pm (flexible)<div></div><div>
Shift:</div>
1 - Day Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
24<div></div><div>
Cost Center:</div>
26000 - 6040 Telecommunications<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on-call clinical staff during and after regular business hours.<div></div><div>
I. Major Responsibilities:</div><div></div><div>
1. Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.<br>
2. Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.</div><div></div><div>
Standard Staffing Level Responsibilities:</div><div></div><div>
1. Complies with established departmental policies, procedures and objectives.<br>
2. Attends variety of meetings, conferences, seminars as required or directed.<br>
3. Demonstrates use of Quality Improvement in daily operations.<br>
4. Complies with all health and safety regulations and requirements.<br>
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.<br>
6. Maintains, regular, reliable, and predictable attendance.<br>
7. Performs other similar and related duties as required or directed.</div><div>
All responsibilities are essential job functions.</div><div></div><div>
II. Position Qualifications:</div><div></div><div>
License/Certification/Education:<br>
Required:<br>
1. High school diploma or equivalent.<br>
Preferred:<br>
1. Medical Terminology certified or equivalent experience.</div><div>
Experience/Skills:<br>
Required:<br>
1. Must have knowledge and experience with MS Office products (specifically EXCEL).<br>
2. Must have accurate keyboarding skills.<br>
3. Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.<br>
4. Good customer service skills.<br>
5. Must be able to work all shifts, weekends, and holidays as required.<br>
Preferred:<br>
1. Previous operator/switchboard and customer service experience.</div><div></div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div><div></div><div>
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.</div><div></div><div>
III. Physical Demands and Environmental Conditions:</div><div></div><div>
Work is considered sedentary. Position requires work indoors in a normal office environment.</div><div>
Every other weekend required</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Switchboard Operator

<div><div><div>Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</div></div><div></div><div>
Exemption Status:</div>
Exempt<div></div><div>
Hiring Range:</div>
$68,369.60 - $123,073.60<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Monday through Friday<div></div><div>
Scheduled Hours:</div>
8a - 5p<div></div><div>
Shift:</div>
1 - Day Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
40<div></div><div>
Cost Center:</div>
99940 - 5961 Inpatient<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
Collaborates closely with operational stakeholders and is responsible for the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to effectively meet clinical or business information system needs.<div></div><div>
I. Major Responsibilities:</div><div></div><div>
Project and Meeting Leadership:<br>
1. Proactively identifies barriers to completing work and escalates issues with proposed solutions.<br>
2. Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication.<br>
3. Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines.<br>
4. Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.</div><div></div><div>
Stakeholder Engagement:<br>
1. Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions.<br>
2. Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.</div><div></div><div>
Product Evaluation and Application Support:<br>
1. Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.<br>
2. Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.<br>
3. Tests new features and functionalities and develop Job Aids for customer support and training.</div><div></div><div>
Issue Investigation and Troubleshooting:<br>
1. Investigates application and system configuration issues to develop and implement effective system fixes.<br>
2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.<br>
3. Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary.<br>
4. Effectively participates in critical incident response and escalates appropriately as needed.</div><div></div><div>
Collaboration and Configuration:<br>
1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.<br>
2. Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.<br>
3. Builds relationships with third-party vendors to maintain vendor software.</div><div></div><div>
Documentation and Training:<br>
1. Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.<br>
2. Partners with the training team to create end-user training materials.</div><div></div><div>
Mentorship:<br>
1. Mentors less experienced team members, providing guidance and support for their development.</div><div></div><div>
Continuous Learning:<br>
1. Actively learns and applies new skills to improve support for customers and coworkers.<br>
2. Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.<br>
3. Actively participates in professional development programs defined by department.</div><div></div><div>
Adaptability:<br>
1. Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.</div><div></div><div>
Must be able to work off hours as needed and participate in an on-call rotation.</div><div></div><div>
II. Position Qualifications:<br>
License/Certification/Education:<br>
Required:<br>
1. Bachelor's degree in Computer Science or related field, or equivalent work experience.<br>
2. Epic/Workday/Application certification(s) or ability to achieve, as required by department.</div><div></div><div>
Experience/Skills:<br>
Required:<br>
1. 3 years experience with enterprise platforms (EHRs/ITSM/ERPs).<br>
2. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.<br>
3. Able to act independently with minimal oversight.<br>
4. Able to serve as a mentor to less experienced team members.<br>
5. Able to lead meetings and effectively communicate with all users at all levels of the organization.</div><div>
Preferred:<br>
1. Healthcare experience.</div><div></div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Sr Applications Systems Analyst- EPIC Clindoc/Stork

<div><div><div>Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$15.00 - $27.00<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Monday through Friday, Weekends (Saturday and Sunday)<div></div><div>
Scheduled Hours:</div>
as needed<div></div><div>
Shift:</div>
4 - Mixed Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
0<div></div><div>
Cost Center:</div>
25080 - 5664 Patient Access Svs Sch<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.<div></div><div>
II. Major Responsibilities:<br>
1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.<br>
2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.<br>
3. Obtains and verifies workman&rsquo;s compensation and automobile coverage when required.<br>
4. Schedules and/or arrives Radiology, Lab, and basic ancillary service appointments.<br>
5. Arrives and completes Emergency Department and Labor &amp; Delivery demographic and insurance collection.<br>
6. Coordinates the provision of multiple services to patients.<br>
7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.<br>
8. Performs Surgical Day admissions.<br>
9. Performs bed control, transfers, discharges, and admissions tasks.<br>
10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.<br>
11. Assesses patients&rsquo; financial needs and directs accordingly to financial counseling and refers to appropriate person or area.<br>
12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.<br>
13. Maintains accurate and timely records, logs, files, and related information as required.<br>
14. Completes online death certificate registry.<br>
15. Receive and secure patient valuables.<br>
16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.</div><div></div><div>
Standard Staffing Level Responsibilities:<br>
1. Complies with established departmental policies, procedures and objectives.<br>
2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.<br>
3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.<br>
4. Complies with all health and safety regulations and requirements.<br>
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.<br>
6. Performs other similar and related duties as required or directed.</div><div>
All Responsibilities are essential job functions unless otherwise noted.</div><div></div><div>
III. Position Qualifications:<br>
License/Certification/Education:</div><div>
Required:<br>
1. High School Diploma.</div><div><br>
Preferred:<br>
1. Associate or Bachelor&rsquo;s Degree in Business or Healthcare related field.</div><div><br>
Experience/Skills:</div><div>
Required:<br>
1. Minimum of 1-2 years of data entry experience.<br>
2. Proficient data-entry skills with attention to detail.<br>
1. Must have computer skills that include use of Windows and the ability to navigate.<br>
2. Strong customer service skills both verbal and written; with a variety of internal and external customers.<br>
3. Demonstrated knowledge of medical terminology.<br>
4. Ability to work in a high volume, team-oriented environment.<br>
5. English speaking, reading and writing skills.</div><div><br>
Preferred:<br>
1. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.<br>
2. Previous insurance verification and/or authorization.<br>
3. Bilingual speaking, reading, and writing skills.</div><div>
Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.<br>
Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.</div><div></div><div>
IV. Physical Demands and Environmental Conditions:<br>
Work is considered light. Position requires work indoors in a normal office environment.<br>
Holiday and/or weekend shift work, as well as after-hours coverage as required.</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Registration Rep (Per Diem)

<div><div><div>Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$15.00 - $24.49<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Weekends - One Full Weekend a Month<div></div><div>
Scheduled Hours:</div>
Per Diem<div></div><div>
Shift:</div>
4 - Mixed Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
0.1<div></div><div>
Cost Center:</div>
24050 - 2340 Emergency Room<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.<br>
<br>
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.<div></div><div>
I. Major Responsibilities:<br>
1. Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.<br>
2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.<br>
3. Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.<br>
4. Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.<br>
5. Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.<br>
6. Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.<br>
7. Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oxymetry). Measures and records patients&rsquo; height and weight.<br>
8. Performs EKG&rsquo;s, performs Point of Care (POC) tests and bladder scanning according to hospital standards. Collects, labels and prepares specimens for transport to lab.<br>
9. Phlebotomy in certain locations.<br>
10. Performs other selected unit specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.<br>
11. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. Help in positioning the patient and providing the patient with emotional support. Clean up equipment and supplies following the treatment and/or procedure.<br>
12. Observes, measures, records oral food and fluid intake. Sets up full strength tube feeding solutions and refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., Foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.<br>
13. Demonstrates sensitivity and responsiveness to patients&rsquo; needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.<br>
14. Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.<br>
15. Replenishes patient and unit supplies and equipment.<br>
16. Requests assistance from identified resources when more direction is needed.<br>
17. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.<br>
18. Has the ability to precept new Patient Care Technicians.</div><div>
Standard Staffing Level Responsibilities:<br>
1. Complies with established departmental policies, procedures, and objectives.<br>
2. Attends variety of meetings, conferences, seminars as required or directed.<br>
3. Demonstrates use of Quality Improvement in daily operations.<br>
4. Complies with all health and safety regulations and requirements.<br>
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.<br>
6. Maintains, regular, reliable, and predictable attendance.<br>
7. Performs other similar and related duties as required or directed.</div><div>
All responsibilities are essential job functions.<br>
II. Position Qualifications:<br>
License/Certification/Education:<br>
Required:<br>
1. Minimum of a high school education or GED.<br>
2. Current Basic Life Support.<br>
Experience/Skills:<br>
Required:<br>
1. Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I.<br>
or 6 months of prior inpatient/outpatient direct patient care experience.<br>
2. Ability to read, write and communicate in English in a clear and concise manner.<br>
3. Medical Terminology.<br>
4. Computer skills.<br>
5. Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.<br>
6. Must have proven problem-solving abilities for routine situations.<br>
7. Must be able to remain calm when under stress or in emergency situations.</div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.<br>
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.<br>
III. Physical Demands and Environmental Conditions:<br>
Position requires work indoors in a patient care environment.<br>
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.</div><div><br>
Job Title: Patient Care Technician I<br>
Job Profile Summary:<br>
Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities. Receives workplace education and training to assist members of the healthcare team in the care of patients.<br>
I. Major Responsibilities:<br>
1. Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.<br>
2. Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.<br>
3. Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.<br>
4. Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.<br>
5. Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.<br>
6. Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.<br>
7. Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry). Measures and records patients&rsquo; weights and heights.<br>
8. Performs EKG&rsquo;s, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.<br>
9. Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.<br>
10. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.<br>
11. Observes, measures, records oral food and fluid intake. Refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.<br>
12. Demonstrates sensitivity and responsiveness to patients&rsquo; needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.<br>
13. Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.<br>
14. Replenishes patient and unit supplies and equipment as needed.<br>
15. Requests assistance from identified resources when more direction is needed.<br>
16. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.<br>
<br>
Standard Staffing Level Responsibilities:<br>
1. Complies with established departmental policies, procedures, and objectives.<br>
2. Attends variety of meetings, conferences, seminars as required or directed.<br>
3. Demonstrates use of Quality Improvement in daily operations.<br>
4. Complies with all health and safety regulations and requirements.<br>
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.<br>
6. Maintains, regular, reliable, and predictable attendance.<br>
7. Performs other similar and related duties as required or directed.</div><div>
All responsibilities are essential job functions.<br>
II. Position Qualifications:<br>
License/Certification/Education:<br>
Required:<br>
1. Minimum of a high school education or GED.<br>
1.2. Basic Life Support certification within 30-days as a condition of employment.<br>
Experience/Skills:<br>
Required:<br>
1. Ability to read, write and communicate in English in a clear and concise manner.<br>
2. Basic computer skills<br>
3. Basic Medical Terminology knowledge.<br>
4. Must be able to remain calm when under stress or in emergency situations</div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.<br>
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.</div><div>
III. Physical Demands and Environmental Conditions:<br>
Position requires work indoors in a patient care environment.<br>
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds.<br>
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.</div><div></div><div><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

PCT II, Emergency Department, Per Diem

Join UMass Memorial Health and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.