Qureos Mentor

UAE General Civil Aviation Authority

<div><div>Intelligence Threat Assessment Investigation
<br>
<ul><li>Plan day-to-day to implement intelligence threat assessment activities focusing on the investigation of acts of unlawful interference as well as the investigation of threats to civil aviation operations. Assist in sanctioning administrative actions and prosecution of breaches
</li><li>Contribute to advice on improvement of security measures and procedures, also offer advice on threat alerts and relevant risk mitigation measures. Contribute to advice on mitigation measures on high-risk flights and Last Ports of Call (LPC). Coordinate collection and collation of information for verification of any violations and establish aviation security database
</li><li>Contribute to advice on the development of an effective Annual Aviation Security Quality Control Activity Plan based on trends of previous security occurrences
</li><li>Contribute to the review and development of the National Civil Aviation Security Policy, Civil Aviation Regulations, NCASP, and other national security requirements to ensure compliance with ICAO Annex 17 Standards and Recommended Practices
</li><li>Develop and maintain threat assessment requirements using available information in coordination with other local and federal entities.
</li><li>Analyse and assess threat situations and their methods to understand their consequences and effects on civil aviation in the UAE.
</li><li>Provide expertise, guidance, and information to relevant stakeholders related to the investigation procedures.
</li><li>Conduct threat awareness programs as required and provide technical expertise to assist the management in the decision-making process about threats and risks to civil aviation.
</li></ul></div><p>Ensure preparing the written reports in timely matters based on the civil aviation threat and risk guidelines.
</p><div>Policies, Systems, Processes and Procedures
<br>
<ul><li>Implement Security Affairs policies, systems, processes, and procedures so that all relevant procedural/legislative requirements are fulfilled while delivering high-quality dangerous goods services to the UAE civil aviation industry by customer service standards.
</li></ul></div><div>Internal Surveillance Program &amp; External Audit
<br>
<ul><li>Implement corrective actions raised against the Sector under internal surveillance program to ascertain international standards and continuous improvement.
</li><li>Support the administration of activities by external entities on request.
</li></ul></div><p>Preferably a degree from a University/College or professional qualification in aviation security with 5 years&rsquo; experience in a relevant discipline.</p></div><p></p>

Specialist - Intelligence & Threat Assessment

<div><div><div><div><div><p><b>FOA Risk Based Surveillance Programme (Planning/Analysis/n/Rostering)
</b></p><ul><li>Develop and execute comprehensive risk-based surveillance plans encompassing field inspections, alcohol testing, examination of broader processes, procedures, documentation, and manuals, risk profiling, and safety trend analysis.
</li><li>Identify safety risks and compliance concerns using available data and intelligence, including through consultation with industry stakeholders.
</li><li>Analyse movement of foreign aircraft operators detect non-compliance or unusual operational activity.
</li>Manage the inspectors scheduling to the different UAE airports to achieve our annual target of inspections and to ensure effective safety oversight on our target operators.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Industry Regulatory Oversight
</b></p><ul><li>Review and assess applications for foreign air operator acceptance and renewal, ensuring compliance with national regulations and ICAO Annex 6.
</li><li>Validate operator documentation including AOC, Operations Specifications, and SMS-related materials.
</li><li>Liaise with foreign operators and civil aviation authorities to verify approvals and resolve acceptance issues.
</li><li>Participate in technical reviews for new operators, aircraft types, or significant operational changes.
</li><li>Support investigation processes, contributing to root cause analysis and safety performance reviews.
</li><li>Maintain records of operator approvals and compliance status in regulatory systems.
</li><li>Provide input for policy revisions and process enhancements in line with international best practices.
</li>Represent the Authority in external meetings, audits (e.g., ICAO USOAP, EU SAFA), and forums.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Enforcement Case Management
</b></p><ul><li>Apply relevant regulations and standards in reviewing and handling enforcement cases involving foreign operators.
</li><li>Document enforcement cases comprehensively, outlining actions taken and justifications.
</li><li>Ensure timely resolution of cases to mitigate regulatory or safety risks.
</li>Coordinate with internal stakeholders while ensuring confidentiality and data integrity throughout the enforcement process.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Operational Planning and Excellence
</b></p><ul><li>Support the implementation and monitoring of the FOA Operational Plan, ensuring alignment with the GCAA&rsquo;s strategic direction.
</li><li>Coordinate data collection, performance monitoring, and closure reporting of operational deliverables.
</li>Contribute to initiatives that improve service delivery and stakeholder satisfaction in the FOA domain.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Quality Management
</b></p><ul><li>Ensure compliance with regulatory requirements in all aspects of operations.
</li><li>Manage operational standards and specifications, aligning them with industry best practices.
</li>Implement Quality Control measures, focusing on key aspects such as controls and processes, staff competence, and soft elements to maintain consistent service quality / Foster and promote a Quality Culture grounded in attitudes and values that enhance the quality of everyday work practices and the overall output of all services in coordination with QRM.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>External/Internal Audit
</b></p><ul><li>Support all auditing activities carried out by external entities on Safety Affairs including ICAO, and IMS to ensure smooth and productive audit.
</li>Analyse and implement corrective actions in case of findings raised by other departments, during internal surveillance program to ascertain alignment of FOA/Safety Affairs standards in line with international standards and continuous improvement.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Safety Policy / Safety Promotion and Culture
</b></p><ul><li>Contribute to defining safety policy applicable to foreign operators and ensure dissemination of relevant safety standards.
</li><li>Support safety promotion campaigns to enhance industry awareness and align with international safety trends and developments.
</li>Share lessons learned and safety insights with relevant departments to promote preventive action and continuous improvement.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Policies, Systems, Processes and Procedures
</b></p><ul><li>Participate in maintaining on-going liaison with foreign and international aviation regulatory bodies on new requirements and changes to existing safety regulations to foster the safe and orderly growth of UAE civil aviation.
</li>Implement Safety Affairs policies, systems, processes, and procedures so that all relevant procedural/legislative requirements are fulfilled while delivering high quality safety services to the UAE civil aviation industry in accordance with customer service standards.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Industry networking/forum/meeting
</b></p>Participate in regular internal and external meetings/forums related to Foreign Operators Affairs to facilitate stakeholder collaboration and to maintain an open channel of communication and discussion with stakeholders.<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Reporting
</b></p>Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Health, Safety and Environment within GCAA
</b></p>Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude as per IMS available standards<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Other Tasks/ Accountability
</b></p><ul><li>Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.</li></ul></div></div></div></div></div>

Specialist – Foreign Operator oversight

<div><div><div><div><div><p><b>IT Support
</b></p><ul><li>Provide first level support for all kinds of IT and information security incidents
</li><li>Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
</li><li>Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults.
</li><li>Provide on-going support for IP telephony, video conference and other converged media systems.
</li><li>Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.
</li><li>Assist guests and visitors visiting GCAA premises with technical support.
</li><li>Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices.
</li><li>Operate and monitor IT Helpdesk service manager ticketing system tool.
</li><li>Operate, troubleshoot, and configure Blackberry enterprise admin application and device support.
</li><li>Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance.
</li><li>Deploy and support antivirus and approved software in client machines.
</li>Manage the biometric attendance system and hardware for all locations<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>User training and system awareness
</b></p><ul><li>Answer users&rsquo; inquiries in person, email and via telephone concerning systems operation.
</li><li>Train users on use of new software and hardware.
</li><li>Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc.
</li>Hand over new users ID and password with documentation to new employee.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Asset management
</b></p><ul><li>Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc.
</li>Manage disposal of all information on IT systems<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Documentation
</b></p><ul><li>Archive IT-related documents on electronic archiving system.
</li><li>Update knowledge base on IT systems
</li>Follow up all IT electronic requests (end to end responsibility).<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Reporting
</b></p>Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Health, Safety and Environment within GCAA
</b></p>Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Other Tasks/ Accountability
</b></p><ul><li>Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.</li></ul></div></div></div></div></div>

Technician – IT Help Desk

<div><p><b>Leadership
</b></p><ul><li>Manage the effective achievement of the assigned sectional objectives through the leadership of the AOI unit &ndash; setting individual objectives, managing performance, developing and motivating staff, providing formal and informal feedback and appraisal.
</li><li>Manage the implementation of operational objectives, and meet the targets and insure that the targets are met inefficiently and effetely.
</li></ul><p><b>Aircraft accident/incident Investigation
</b></p><ul><li>Lead investigation teams formed to conduct an investigation into major/complex accident that occurs in the territory of UAE, as investigator-in-charge or chairperson, for efficient utilization of resources and ensuring effective investigations.
</li><li>Represent the UAE in investigations conducted by other States and supervise the UAE team for effective participation in the investigation.
</li><li>Manage the roster of the Duty Investigator for immediate notifications of accidents and serious incidents according to the investigation procedures.
</li><li>Supervise the operations investigation team to liaise with the technical/engineering investigation team in conducting the investigation.
</li><li>Assure that accident investigators comply with site safety procedures.
</li><li>Conduct insight analysis of human and organizational factors (operational aspects) and determine their contribution to the accident.
</li><li>Supervise the investigation team assigned to represent the Sector in cases of joint civil-military committees formed for conducting investigations into occurrences where military and civil aircraft are involved.
</li><li>Lead investigation team assigned to conduct investigations under Annex 13 provisions into State/military/police air accidents upon request from the concerned authority.
</li><li>Lead investigation team as investigator-in-charge, assigned to investigate for the privilege of other States upon official request from that State.
</li><li>Manage the preparation of the investigation Final Report according to the report-writing procedure.
</li><li>Ensure that the investigators are empowered with the law statutory authority for carrying out their investigation functions independently, impartially, and according to the AAIS Code of Professional Conduct.
</li></ul><p><b>Stakeholders Network
</b></p><ul><li>Provide technical consultancy to UAE stockholders (authorities, judicial, and other federal authorities) not related to an aviation occurrence.
</li><li>Manage activities relevant to ICAO and its member states with all relevant external/internal entities through organized platforms.
</li><li>Manage close relationship with ICAO and its member States for promoting the soft power of UAE in the international arena according to the soft power strategy.
</li><li>Participate in national and international seminars, forums, and workshops to gain new knowledge in investigation concepts, methods, techniques, and mechanisms.
</li><li>Manage the preparation of working papers and presentations, relevant to operations investigations, to be effectively presented in the international forums.
</li></ul><p><b>Reporting
</b></p><ul><li>Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.
</li></ul><p><b>KNOWLEDGE AND EXPERIENCE:
</b></p><p><b>University degree in a technical discipline relevant to aviation; or pilot license holder; or air traffic controller license holder; with 7 years&rsquo; experience in the aviation industry.</b></p></div>

Assistant Manager – Air Operations Investigation

<div><p><b>System Design
</b></p><ul><li>Ensure that all flight data aspects of ATM systems are captured for the purpose of inputs for systems design.
</li><li>Conduct tests on prototypes at developer&rsquo;s facility as well as on site to ensure that newly developed software takes into account all flight data aspects.
</li><li>Ensure implementation of new systems on site as well as remote sites.
</li></ul><p><b>Research
</b></p><ul><li>Conduct research to optimize ATM system components performance or to review current operational procedures.
</li></ul><p><b>Software upgrade/modification
</b></p><ul><li>Prepare software upgrade plan and impact statement for approval by management for ATM system components at Sheikh Zayed Centre and relevant airports.
</li><li>Recommend and, on approval, carry out software upgrade/ modification.
</li><li>Prepare configuration control documentation for approval by management.
</li></ul><p><b>Configuration of ATM system
</b></p><ul><li>Configure FDPS, AWP, TAWP, AMAN, Departure Flow Manager (DFLOW), Online Data Interchange (OLDI) based on the changes in AIRAC Amendments, SATI, LATSI, ATM instructions, airport requests that are approved by ATM etc. in Sheikh Zayed Centre and relevant airports.
</li><li>Prepare configuration control documentation for approval by management.
</li></ul><p><b>Safety Assessment
</b></p><ul><li>Participate in the safety assessment of software upgrade /modification or configuration change.
</li></ul><p><b>Training delivery
</b></p><ul><li>Prepare training materials such as presentations, handouts, knowledge verification, syllabus, schedules, etc. for new enhancements/modifications introduced to ATM system.
</li><li>Delivery of such training to operators including Standard Operating Procedures (SOP) at Sheikh Zayed Centre, relevant airports and military base.
</li></ul><p><b>Investigation
</b></p><ul><li>Investigate incidents that require technical analysis for Emirates ACC and relevant airports based on ATM instructions.
</li></ul><p><b>Documentation
</b></p><ul><li>Prepare and maintain GANTT charts, test scripts, training reports, daily activity log, information and working paper for ICAO meetings.
</li><li>Prepare R&amp;D monthly and yearly reports.
</li><li>Assist ATM in LATSI amendments and SATI preparations.
</li><li>Prepare relevant brochures and newsletters.
</li><li>Prepare text for Aeronautical Information Circulars and AIRAC amendments.
</li><li>Maintain SZC electronic learning centre (AviPedia).
</li></ul><p><b>Reporting
</b></p><ul><li>Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.
</li></ul><p><b>Health, Safety and Environment within GCAA
</b></p><ul><li>Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards
</li></ul><p><b>Other Tasks/ Accountability
</b></p><ul><li>Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.
</li></ul><p><b>KNOWLEDGE AND EXPERIENCE:
</b></p><ul><li>Diploma with 3 - 5 years or bachelor&rsquo;s with 0 &ndash; 2 years&rsquo; experience in an engineering or IT discipline.
</li><li>Working knowledge of applications including Microsoft Word, Excel, PowerPoint, Outlook, Access, Project, Visio, PDF writer.
</li><li>A complete command of the spoken and written English language.</li></ul></div>

Analyst – ATM System Adaptation

<div><div><div><div><div><p><b>Database Management and Database Security
</b></p><ul><li>Manage the database technology and associated schemas to allow secure, efficient, and effective access to data.
</li><li>Mapping out the conceptual design for a planned database.
</li><li>Responsible for both back-end organisation of data and front-end accessibility for end-users.
</li><li>Refining the logical design so that it can be translated into a specific data model.
</li><li>Refining the physical design to meet system storage requirements.
</li><li>Creating complex query definitions that allow data to be extracted and performing data analysis.
</li><li>Identify database requirements by understanding user specifications, analysing department applications, programming, and operations, evaluating existing systems and designing proposed systems.
</li>Ensure data remains consistent across the database, users can access data concurrently, maintain integrity of data.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Database Maintenance, Security and Support
</b></p><ul><li>Plan and implement regular system upgrades to enhance service continuity and user experience. Installing, configuring, and testing new versions of the DBMS.
</li><li>Escalate unresolved database issues to appropriate vendors and manage these in accordance with agreed service level agreements to minimise user/system downtime
</li><li>Perform security and access control on all databases and provide audit reports as required.
</li><li>Controlling access permissions and privileges.
</li><li>Ensuring that storage and archiving procedures are functioning correctly.
</li><li>Database capacity planning.
</li><li>Configuration of replication, integration and linking between servers as per the requirement.
</li><li>Incident Management providing on-call support for all operational databases.
</li>Taking responsibility for the diagnosis and resolution of critical problems in order to ensure the availability of all databases.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Database Backup and Recovery
</b></p><ul><li>Define database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
</li><li>Developing, managing, and testing back-up and recovery plans.
</li>Providing first-line support if there is a need to switch operations to the Disaster Recovery Site (DRS).<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Database Quality and Performance
</b></p><ul><li>Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; recommending optimum access techniques, evaluating computer operating systems and hardware products.
</li><li>Maintains quality service by establishing and enforcing organization standards.
</li><li>Implementing industry best practices for all databases
</li>Supports database functions by designing and coding utilities<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>User Support and Training
</b></p><ul><li>Train team on Database design and new implementations as required.
</li>Prepares users by conducting training; providing information; resolving problems.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Documentation and Reporting
</b></p><ul><li>Prepare database documentation, including data standards, procedures, and definitions for the data dictionary (metadata).
</li><li>Maintaining data standards, including adherence to all the standards the GCAA IT complies with.
</li>Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Health, Safety and Environment within GCAA
</b></p>Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards<br>
<ul><li>
</li></ul></div></div><br>
<div><div><p><b>Other Tasks/ Accountability
</b></p><ul><li>Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.</li></ul></div></div></div></div></div>

Senior Analyst - Database

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