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UD TRUCKS

<div><div><div><div><div><p><b>&#12479;&#12452;&#12488;&#12523;: </b>Assistant Manager, Quality &amp; Customer Support
</p></div></div></div></div><div><div><div><div><b>&#22269;/&#22320;&#22495;: </b>AE
</div></div></div></div><div><div><div><div><b>&#24066;&#21306;&#30010;&#26449;: </b>Dubai
</div></div></div></div><div><div><div><div><b>&#35500;&#26126;: </b>Job Overview:UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The Assistant Manager, Quality &amp; Customer Support provides operational support to maintain and improve product quality and customer experience across the MEENA region. This role coordinates campaign deployments, tracks field issues, assists in product investigations, and ensures accurate reporting.Acting under the guidance of the Senior Manager, the role serves as a day-to-day contact point for importers on quality-related matters, ensuring smooth communication and timely documentation.Key Responsibilities:Operational Support on Quality Issues:Monitor market quality reports and technical feedback channels.Follow up with importers and escalate issues when needed.Assist in preparing investigation summaries.Campaign &amp; Recall Coordination:Track service campaign deployments and follow up on progress.Coordinate materials and maintain campaign reportsCustomer &amp; Importer Interface:Respond to importer queries on technical cases.Ensure accurate recording of field complaints.Support alignment between importer feedback and internal teams.Field Testing Support:Coordinate logistics for field test activities.Compile data and assist in internal reporting.Reporting &amp; Documentation:Contribute to Market Quality Reports (MQRs).Support failed parts collection documentation.Maintain dashboards and reporting files.Key Interfaces:Importers and customers (MEENA).MEENA Service Sales and Parts teams.Quality &amp; Warranty teams (GTA and UD Trucks MEENA).Internal stakeholders (technical support and campaigns).Key Performance Indicators (KPIs):Timely coordination of campaigns and documentation.MQR accuracy and completeness.Responsiveness to importer case follow-ups.Effectiveness in coordinating field case inputs.</div></div></div></div></div><p></p>

Assistant Manager, Quality & Customer Support

<div><div><div><div><div><p><b>&#12479;&#12452;&#12488;&#12523;: </b>Senior Manager, Commercial Light Duty, Hub MEENA
</p></div></div></div></div><div><div><div><div><b>&#22269;/&#22320;&#22495;: </b>AE
</div></div></div></div><div><div><div><div><b>&#24066;&#21306;&#30010;&#26449;: </b>Dubai
</div></div></div></div><div><div><div><div><b>&#35500;&#26126;: </b>Job Overview UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. We are seeking a highly organized, detail-oriented, and proactive Commercial Project Manager to lead and drive the commercial introduction of UD Trucks' new segment in the UAE. This is an exciting new venture for UD Trucks in the region, and the successful candidate will play a pivotal role in ensuring a smooth market entry. The ideal candidate will bring a blend of commercial retail experience, project management expertise, and a strong understanding of the UAE market. This person will coordinate across multiple departments&mdash;network development, competence development, aftersales, sales, marketing, processes and ordering, logistics, and more&mdash;to drive a successful launch and ongoing operations for the new segment.Responsibilities and Duties Commercial strategy and salesDrive the commercial activities with importers on select targeted segments, business plan, pricing, volumes, network development, sales force and total solution offering including total solutions.Project LeadershipLead the end-to-end project management of the new segment introduction ensuring the market entry is well-coordinated and aligned with UD Trucks' strategic goals.Cross-Department Coordination Collaborate closely with key internal teams, including network development, competence development, aftersales, sales, marketing, logistics, and more, to ensure all necessary elements are in place for the product launch and ongoing success.Strategic Planning and Execution Develop, strategize and implement detailed project plans, timelines, and resources; align the same internally and with importers to ensure the successful introduction of the new segment. Responsible all phases from conceptualization to delivery.Market Analysis and Insights Analyze market research to understand customer needs, competitor landscape and activities, and market dynamics to shape the product and sales strategies for a specific segment.Process Development &amp; OptimizationWork with relevant departments to ensure that processes and procedures (ordering, logistics, aftersales, etc.) are optimized and aligned to the needs of the segment, focusing on efficiency, scalability, and quality. Ensure that the processes are fully understood and aligned with the importers.Competence and Training Development Coordinate with the Competence dev manager to ensure that all teams (sales, service, network, etc.) are adequately trained and equipped with the knowledge and tools to sell and support the vehicles effectively.Reporting and Stakeholder CommunicationProvide regular updates internally and key stakeholders on the status of the project, identifying risks and recommending mitigation strategies. Ensure that all stakeholders are aligned and informed throughout the processKey performance indicatorsProject Milestones AchievementMarket Launch SuccessCross-Functional Collaboration Efficiency1st year commercial performanceCustomer Satisfaction-Post-Launch</div></div></div></div></div><p></p>

Senior Manager, Commercial Light Duty, Hub MEENA

Join UD TRUCKS and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Assistant Manager, Quality & Customer Support

Senior Manager, Commercial Light Duty, Hub MEENA