Qureos Mentor

UFC GYM

<div>We Empower the Fighting Spirit in You! 
 
We Offer 
<ul>
<li>Compensation package: Competitive base salary plus bonus.</li>
<li>Comprehensive health benefits: Full coverage for medical, dental, and vision.</li>
<li>Generous paid time off: Ample vacation days, personal leave, and holidays.</li>
<li>Free membership perks: Complimentary access to all our fitness centers.</li>
<li>Employee discounts and special offers: Exclusive deals on fitness products and wellness services.</li>
<li>Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments.</li>
<li>A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community.</li>
<li>Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost.</li>
<li>Expand your client base: Leverage our large member network to grow your business.</li>
<li>Ongoing in-house training: Regular workshops and training sessions.</li>
<li>Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!</li>
</ul> 
Responsibilities 
<ul>
<li>Recruit, hire, train and develop a strong team of coaches and potential leaders.</li>
<li>Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.</li>
<li>Handles member service matters, such as: providing tours of the Club, explaining services offered by the Fitness Department and signing members up for training agreements and appointments.</li>
<li>Performs various administrative and housekeeping duties within assigned areas as needed.</li>
<li>Complies with operational procedures in the club and follows up with compliance checks through the monitoring of club systems and employee performance.</li>
<li>Works the floor to assist members and encourages their involvement in private training.</li>
<li>Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.</li>
<li>Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and assumes responsibility for completing sales of staff when needed through the Turn-Over process.</li>
<li>Responsible for achieving monthly revenue objectives set forth by the Company with regards to private training and supplements.</li>
</ul> 
Qualifications 
<ul>
<li>In depth knowledge of Personal Training techniques from assessment to program design.</li>
<li>A minimum of 1 certification from an organization recognized by UFC Gym is required.</li>
<li>A Minimum 1 year of related experience.</li>
<li>Experience in management/employee relations preferred.</li>
</ul> 
 About UFC GYM
 
<ul><li>The ultimate &ldquo;Big Gym&rdquo; experience, UFC GYM raises the bar of what big-box gyms should offer their members.</li>
<li>Members get everything they need under one roof &ndash; robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!</li>
</ul> 
Apply today! We respond to all applications! 
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.</div>

Group Fitness Instructor

<div>GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month. 
 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES: 
 
<ul><li>Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters</li><li>Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience</li><li>Assist in providing direction to janitorial service</li><li>Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience</li><li>Ensure all front desk, kids club and Armbar adhere to policies and procedures</li><li>Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue</li><li>Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards</li><li>Work with OM in planning and implementation of promotions and merchandising</li><li>Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure</li><li>Follow-up with compliance checks by monitoring club systems and employee performance</li><li>Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards</li><li>Maintain an efficient 'back office'</li><li>Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control</li><li>Make daily banking deposits Monday - Friday</li><li>Order and maintain all supplies</li><li>Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports</li><li>Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports</li></ul>
 
Customer Service: 
<ul><li>Greet all incoming members and guests</li><li>Ensure Guest Fitness Profiles are completed and appropriate fees are collected</li><li>Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.</li><li>Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.</li><li>Record lost and found items on the Lost and Found Property Log and secure items per policy</li><li>Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.</li><li>Promote and sell merchandise</li><li>Assists in the planning and implementation of promotions and merchandising.</li><li>Keep front desk area and lobby clutter free, and orderly</li><li>Perform general cleaning duties to include hourly locker room checks</li><li>Ensure all team members are in proper uniform</li></ul>
 
ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees. 
 
REQUIRED QUALIFICATIONS:
 
 
1) Knowledge, skills &amp; abilities: 
<ul>
<li>Must be energetic and possess a very friendly, outgoing personality and positive attitude</li>
<li>Possess strong interpersonal and communication skills, including telephone etiquette</li>
<li>Possess a strong customer service focus</li>
<li>Understands and follows oral and written instructions.</li>
<li>Able to multi-task and perform tasks with accuracy and attention to detail</li>
<li>Must be a team player and possess a can-do attitude</li>
<li>Adhere to meal and rest break periods and must clock in and out for all shift times</li>
</ul> 
2) Minimum certifications/educational level: 
<ul><li>High school diploma or GED required.</li><li>Current CPR/AED certification</li><li>
State certification (see state specific requirements)</li><li>Must complete Kid's Club Attendant training prior to working alone in Kid's Club</li></ul>
 
3) Minimum experience: 
<ul><li>Must have 2+ years customer service experience in health club, retail, hospitality or food service industry</li></ul><ul>
<li>
Experience with multiple phone lines preferred</li>
<li>Basic computer skills</li>
</ul> 
4) Physical Requirements: 
<ul>
<li>Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl</li>
<li>Occasionally lift and/or move up to 25 pounds</li>
<li>Ability to stand and remain on your feet for a full shift</li></ul> 
 
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. 
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.</div>

Assistant Operations Manager

Join UFC GYM and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UFC GYM

ABOUT_COMPANY

Group Fitness Instructor

Assistant Operations Manager