Urwah Admin

UL Solutions

<div><ul><li>Lead the planning, implementation, and continuous improvement of global Field &amp; Customer Excellence programs that enhance customer centricity, employee engagement, and business performance.
</li><li>Manage complex, cross-functional initiatives and workstreams, ensuring alignment with organizational priorities and evolving business needs.
</li><li>Collaborate with various UL Solutions teams to develop and implement programs, communications, and initiatives that improve customer and employee experiences.
</li><li>Establish and maintain program governance, including project plans, milestones, success metrics, risk management strategies, and stakeholder communications.
</li><li>Monitor program performance using data-driven insights and analytics, providing recommendations and actionable feedback to leadership.
</li><li>Identify, assess, and mitigate program risks and issues while ensuring timely execution and achievement of program objectives.
</li><li>Support employee engagement initiatives, including recognition programs, training, communications, professional development, and networking opportunities that foster a connected and high-performing Field Engineering community.
</li><li>Lead change management activities that support organizational initiatives, Ways of Working programs, and adoption of new processes, tools, and technologies.
</li><li>Develop and maintain strong relationships with internal stakeholders and external customers to strengthen collaboration, engagement, and customer-focused outcomes.
</li><li>Prepare and deliver leadership-level communications, presentations, dashboards, and reports to communicate program status, results, key insights, and recommendations.
</li><li>Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices.
</li><li>Perform other duties as assigned.</li></ul></div>
<br><div><p>SKILLS
</p><p>REQUIRED:
</p><ul><li>Demonstrated program and project management expertise with experience leading complex, global initiatives involving multiple stakeholders and workstreams.
</li><li>Strong customer-centric mindset with the ability to translate customer and employee feedback into actionable programs and improvements.
</li><li>Excellent interpersonal, communication, presentation, and stakeholder management skills.
</li><li>Proven ability to influence and collaborate effectively across a global, matrixed organization without direct authority.
</li><li>Experience developing KPIs, dashboards, program metrics, and performance reporting frameworks.
</li><li>Strong analytical and problem-solving skills with the ability to leverage data to drive decisions and measure outcomes.
</li><li>Demonstrated ability to manage competing priorities and multiple initiatives simultaneously.
</li><li>Experience facilitating change management initiatives and driving organizational adoption.
</li><li>Ability to build trusted partnerships across diverse functions and levels of the organization.
</li><li>Strong organizational, planning, and execution skills with attention to detail.
</li><li>Demonstrated ability to work effectively within diverse, multicultural, and geographically dispersed teams.
</li>Ability to promote innovative ideas, embrace change, and continuously improve processes and programs.<br>
<li>
</li></ul><p></p><p><b>PREFERRED:
 </b></p><ul><li>Experience supporting customer experience and employee engagement programs.
</li><li>Experience with employee engagement platforms, internal communications tools, and collaboration technologies.
</li><li>Experience with SharePoint, Microsoft 365 applications, Power BI, PowerApps, Power Automate, or similar tools.
</li><li>Experience facilitating global communications, recognition, training, or community-building initiatives.
</li>Knowledge of Field Operations, Field Engineering, or customer-facing service organizations.<br>
<li>
</li></ul><p></p><p>#LI-MB1
</p><p>#LI-Remote</p></div><p></p>
<br><div><ul><li>Eight or more years of progressively responsible project management, program management, operations, business management, or related experience.
</li><li>Five or more years of experience leading large-scale, complex initiatives with multiple parallel workstreams.
</li><li>Demonstrated experience managing projects involving geographically dispersed teams and stakeholders.
</li><li>Experience developing program governance structures, implementation plans, communications strategies, and performance reporting.
</li><li>Experience using data and analytics to evaluate program effectiveness and support business decision-making.
</li><li>Experience in organizational change management, transformation initiatives, or continuous improvement efforts.
</li><li>Experience working in customer-focused organizations and supporting initiatives that improve customer and employee experiences.
</li><li>Bachelor's degree required.
</li><li>Preferred fields of study include Business Administration, Organizational Leadership, Project Management, Communications, Human Resources, Engineering, Information Technology, or a related discipline.
</li><li>Advanced degree preferred (MBA, MA/MS, or equivalent experience).
</li></ul><p><b>What we offer:
</b></p><ul><li>Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $125,000 to $150,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
</li></ul><p>Learn More:
</p><p>Curious? To learn more about us and the work we do, visit UL.com</p></div>
<br><div><p>A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers&rsquo; product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers&rsquo; products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.</p></div>
<br>If you like getting out and about, you&rsquo;ll love being part of our Field Engineering team. We travel to companies and manufacturing facilities all over the world to carry out risk-based inspections and ensure the integrity of existing certiﬁcations &mdash; we perform over 3,000 site visits every single day. It could be testing the ﬁre doors at a school, checking a ﬁre truck or even inspecting the New Year&rsquo;s Eve ball in Times Square. Every day&rsquo;s different and there&rsquo;s always a new challenge to face. If you love an adventure, join our team and take your career to new and exciting places.

Program Manager Field Customer Excellence

<div><ul><li>Independently determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.
</li><li>Projects may include frequent travel to conduct or witness tests at client sites.
</li><li>Initiates communication with clients to promote and explain the benefits of new and existing services.
</li><li>Follows up on contacts from clients.
</li><li>Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.
</li><li>Acts to address client concerns and to resolve client issues.
</li><li>Provides technical assistance to clients in reference to product inspection and follow-up services.
</li><li>Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.
</li><li>Notifies client of any areas in which the product is not in compliance with UL requirements or of any changes in project scope or specifications.
</li><li>Coordinates laboratory activities by preparing data sheets and instructions to technicians, scheduling and reviewing work of Laboratory Technicians and support staff and establishing completion dates.
</li><li>Coordinates administrative aspects of project management.
</li><li>Serves as Project Handler of record and may sign as Reviewer of record as assigned.
</li><li>Communicates project status and results to clients through frequent contact and by preparing reports.
</li><li>Prepares Follow-Up Service Procedures and information pages.
</li><li>Integrates continuous improvement concepts and techniques into all aspects of the job.
</li><li>Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.
</li><li>Proposes development of new and/or revised UL requirements.
</li><li>Develops special test methods and test equipment.
</li><li>Coordinates and/or performs File Reviews.
</li><li>May represent UL at industry related functions such as seminars and trade shows.
</li><li>May provide direction as a Primary Designated Engineer or Designated Engineer for specific product categories.
</li><li>May directs and review work of assigned staff.
</li><li>May train office, field, and/or laboratory staff and entry-level engineers.
</li><li>Provides technical assistance to laboratory and/or field staff.
</li><li>Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
</li><li>Performs other duties as directed.</li></ul></div>
<br><div><ul><li>University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an accredited program plus four years directly related work experience.
</li><li>Detailed knowledge of the technical vocabulary common to the appropriate discipline.
</li><li>Working knowledge of conformity standards in use in area of expertise.
</li><li>Demonstrated ability to apply project-handling concepts in use in area of expertise.</li></ul></div>
<br><div><p>A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers&rsquo; product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers&rsquo; products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.</p></div>
<br>Imagine getting your hands on new technology before it hits the shelves. To dig deep and ﬁgure out exactly how it works. That&rsquo;s what we do. We lift the lid and test the boundaries on a huge range of products, from health-monitoring smart watches monitoring to electric vehicles loaded with the latest software. We&rsquo;re always looking for people who are passionate about innovation, embrace change and love new and exciting challenges. Join our team, inﬂuence emerging technology and forge a successful career at the center of safety science.

Project Engineer

Join UL Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UL Solutions

About Company

Program Manager Field Customer Excellence

Project Engineer