Qureos Mentor

Ultimate Staffing

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 Director, Customer Service Direct Hire Newton, MA
 
 
 
 
 
 
 Hours:
 
 8:00am- 5:00pm Monday- Friday Fully on site
 
 
 
 
 
 Pay Range:
 
 $100,000 - $120,000
 
 
 
 
 
 Job Description:
 
 
 
 Lead the company's call center operations supporting equipment accounts. This role oversees customer service representatives and dispatch coordinators responsible for handling inbound service calls, creating work orders (technician visits), and managing customer communications. The Director will drive call center performance, reduce downtime through effective triage and dispatch, improve first-contact resolution, and ensure a professional, consistent experience for property managers, property residents, and commercial clients. The Director must be both strategic and hands-on, building structure while actively improving daily operations.
 
 
 
 
 
 Duties and Responsibilities:
 
 
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 Lead and develop the manager(s) and team lead(s)
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 Set daily performance expectations and service standards
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 Conduct coaching, call reviews, and quality assurance evaluations
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 Develop team schedules to ensure coverage during peak call periods
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 Troubleshooting and basic triage
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 Service request creation and accuracy
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 Optimize technician routes through effective call intake and prioritization
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 Reduce ticket backlog and inaccuracies
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 Develop an improved structure for service request protocols
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 Average speed to answer, average call time, first call resolution state, service request accurac
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 Skills:
 
 
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 Ability to organize and direct the activities of Client Experience Associates to ensure the delivery of high-quality service to customers
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 The ability to courteously interact with clients to ensure positive customer experience.
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 Excellent verbal and written communication skills
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 Process and detail oriented with strong focus on client service.
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 Experience with variety of networked systems required, with flexibility to learn new systems.
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 Strong MS Office Suite experience, primarily Word and Excel, and Microsoft accounting software. Microsoft Business Central or similar software preferred.
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 Education and Qualifications:
 
 
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 10+ years managing call centers or centralized service team up to 12 direct reports at any given time
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 Experience with dispatch or field-service coordination
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 Strong understanding of call center KPIs
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 Proven track record developing and coaching customer service agents and managers
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 Experience building reporting frameworks
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 If you're interested in this opening please send resumes to Jamie Corriveau:
 
 
 
 
 
 
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
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Director, Customer Service Direct Hire Newton, MA

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 Location: Redmond, WA 98052
 
 
 
 
 Pay Rate: $65.00-$70.81/hr.
 
 
 
 
 Duration: 18 Months
 
 
 
 
 Onsite/Remote/Hybrid: Hybrid - 4 days onsite per week
 
 
 
 
 Shift (if applicable): 1st - M-F 8:00am - 5:00pm
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 Develops and implements methods and procedures for process control, process improvement, testing and inspection to ensure that the products are free of flaws and function as designed. Analyzes reports and defective products to determine trends and recommend corrective actions. Collaborates with supplier representatives on quality problems, ensures that effective corrective actions are implemented and contributes to supplier quality improvement programs.
 
 
 
 
 This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This role requires an Engineering degree or equivalent and a minimum of 2 or more years experience.
 
 
 
 
 
 Key Areas of Responsibility:
 
 
 
 * Work closely with Operations and the business functions to ensure quality performance of product and processes.
 
 
 * Non-Conformances
 
 
 o Collaborate with Internal cross-functional and Supplier teams to address top quality issues.
 
 
 o Own identified internal and supplier-driven Non-Conformances (NC) and Corrective Action Preventative Action records (CAPA), managing the timely processing and closure of NC and CAPA records within the electronic management system, Trackwise.
 
 
 o Support execution and analysis of manufacturing related complaint investigations and product field actions.
 
 
 o Investigate and disposition internal non-conforming product within MRB, issuing NCs as appropriate.
 
 
 * Supplier Activities
 
 
 o Communicate &amp; collaborate with suppliers regarding non-conformances, escalating Supplier Corrective Action Requests (SCAR) as required.
 
 
 o Execute and manage Supplier Initiated Change Requests (SICRs) received from suppliers, engaging with cross-function teams for assessment and approval
 
 
 o Support manufacturing transfers to/from other plants/facilities, executing appropriate quality activities.
 
 
 o Collaborate with appropriate stakeholders to identify and execute opportunities for supplier part certification.
 
 
 * Process Improvements/Validation
 
 
 o Engage in the development and improvement of the internal manufacturing and distribution processes for existing products.
 
 
 o Perform critical assessments and qualifications of internal and supplier-proposed change management activities, including Production Part Approval Process (PPAP) activities for supplier changes.
 
 
 o Participate in and potentially lead the creation and/or review of new or modified procedures.
 
 
 o Support the development and review of process and equipment validation/qualification and MSA of internal processes.
 
 
 o Maintain KPIs for monitoring of process and/or product quality, perform analysis, and interpret trends, identifying and activating on appropriate actions as necessary.
 
 
 * Perform other related duties as assigned.
 
 
 
 
 This role requires the candidate to be on site 4 days a week.
 
 
 
 
 
 Must Have Experience:
 
 
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 Strong in critical thinking and "out of the box" Thinking
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 Demonstrated ability to work independently and as part of cross-functional teams.
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 Ability to manage multiple tasks simultaneously
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 Nice to Have Experience:
 
 
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 Project management
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 Experience in working in a compliance risk Situation
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 Experience in interacting with regulatory agencies
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 Education:
 
 
 
 Bachelor's of Science degree, strongly preferred in Engineering; minimum of three years preferred
 
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
 
 
 
 
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Senior Engineer, Quality Assurance Engineering

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 We are seeking a reliable and detail-oriented Administrative Assistant to support daily office operations. This role includes front-desk reception, filing, scanning, and accurate data entry. The ideal candidate is organized, professional, and comfortable handling multiple tasks in a fast-paced office environment.
 
 
 Strong communication skills, basic computer proficiency, and a positive, team-oriented attitude are essential.
 
 
 
 
 
 
 Desired Skills and Experience
 
 
 
 We are seeking a reliable and detail-oriented Administrative Assistant to support daily office operations. This role includes front-desk reception, filing, scanning, and accurate data entry. The ideal candidate is organized, professional, and comfortable handling multiple tasks in a fast-paced office environment.
 
 Strong communication skills, basic computer proficiency, and a positive, team-oriented attitude are essential.
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
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Administrative Assistant

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 Ultimate Staffing is looking for an organized and proactive Administrative Assistant to support daily office operations. This role is responsible for managing schedules, coordinating communications, maintaining accurate records, and ensuring a smooth and efficient workflow. The ideal candidate is detail‑oriented, adaptable, and able to handle a wide range of administrative tasks with professionalism and confidentiality.
 
 
 
 Key Responsibilities
 
 
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 Manage calendars, schedule meetings, and coordinate appointments.
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 Prepare, edit, and format documents, presentations, and reports.
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 Serve as a primary point of contact for employees, clients, and vendors.
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 Maintain organized filing systems (digital and physical) with accuracy and confidentiality.
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 Coordinate travel arrangements, itineraries, and expense submissions.
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 Monitor and maintain office supplies, equipment, and overall office organization.
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 Assist with onboarding activities and provide support across departments.
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 Support meeting logistics, including room scheduling, material preparation, and follow‑up tasks.
 
 
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 Qualifications
 
 
 
 
 Required:
 
 
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 High school diploma or equivalent.
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 Strong organizational and multitasking skills.
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 Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
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 Excellent written and verbal communication skills.
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 Attention to detail and ability to handle sensitive information.
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 Ability to work independently and collaboratively.
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 Preferred:
 
 
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 Previous administrative or office support experience.
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 Familiarity with scheduling systems, databases, or CRM platforms.
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 Comfort with basic troubleshooting of office equipment and technology.
 
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 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
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<div>
 Part-Time Office Assistant/ Temporary - Bethesda, MD
 
 
 
 
 Up to $24/hour | 30 Hours per Week | Fully In-Office
 
 
 
 Are you a college student or someone seeking a part-time administrative work looking for a flexible, professional role that builds real-world experience? We're seeking a
 
 Part-Time Office Assistant
 
 to support our client's Bethesda office. This is a great opportunity to strengthen your administrative and communication skills while working in a friendly, fast-paced environment.
 
 
 
 
 
 What You'll Do
 
 
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 Provide general office support including filing, scanning, organizing documents, and maintaining office supplies
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 Assist with data entry, scheduling, and basic correspondence
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 Greet visitors and help manage front desk tasks
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 Maintain inventory and order supplies as needed
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 Support team members with special projects as needed
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 Keep common areas neat, organized, and running smoothly
 
 
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 What We're Looking For
 
 
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 At least 1 year of experience providing office or administrative support
 
 (internships and campus office roles count!)
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 Strong attention to detail and solid organizational skills
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 Comfort with Microsoft Office (Outlook, Word, Excel)
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 Professional communication and a positive, can-do attitude
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 Reliability-someone who shows up, follows through, and takes initiative
 
 
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 Why This Job Is Great for Students
 
 
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 Steady 30-hour/week schedule
 
 that can complement your class load
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 Great exposure to a professional office environment
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 Work with a supportive team invested in your growth
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 Gain experience that translates to many fields-operations, business administration, HR, communications, and more
 
 
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 Schedule &amp; Location
 
 
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 30 hours per week
 
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 Fully in-office
 
 in Bethesda, MD
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 Typical hours fall within
 
 Monday-Friday business hours
 
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 Temporary - 3-5 months
 
 
 
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 Compensation
 
 
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 Up to $24 per hour
 
 , depending on experience
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 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
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Office Assistant - Bethesda

Join Ultimate Staffing and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ultimate Staffing

About Company

Director, Customer Service Direct Hire Newton, MA

Senior Engineer, Quality Assurance Engineering

Administrative Assistant

Administrative Assistant

Office Assistant - Bethesda