Qureos Mentor

Unified Real Estate Development Company

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 🔹Brief Description:
 
 
 
 We are looking for a proactive and customer-focused
 
 Tenant Relations Manager
 
 to act as the key liaison between our retail tenants and property management teams &mdash; ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
 
 
 
 
 
 
 🔹Detailed Description:
 
 
 
 The
 
 Tenant Relations Manager
 
 will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main contact for tenants across retail and mixed-use developments.
 </li>
 <li>
 Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
 </li>
 <li>
 Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
 </li>
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 Coordinate with FM and Admin for maintenance, cleaning, and common area services.
 </li>
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 Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
 </li>
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 Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
 </li>
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 Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
 </li>
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 Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
 </li>
 <li>
 Maintain updated tenant contact databases and records of correspondence.
 </li>
 <li>
 Prepare reports on tenant satisfaction, complaint trends, and service response performance.
 </li>
 <li>
 Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
 </li>
 </ul>
 
 
 
 
 
 🔹Requirements:
 
 
 <ul>
 <li>
 Strong understanding of tenant relations within
 
 retail or commercial real estate
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and resolve issues diplomatically.
 </li>
 <li>
 Organized, detail-oriented, and capable of working independently.
 </li>
 <li>
 Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 🔹Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Business Administration, Real Estate Management, or a related field
 
 .
 </li>
 <li>
 Additional certification in
 
 Customer Service, Facility Management, or Real Estate
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 🔹Experience:
 
 
 <ul>
 <li>
 
 3&ndash;6 years
 
 of experience in
 
 tenant relations, leasing support, or property management
 
 , preferably within
 
 retail real estate
 
 .
 </li>
 <li>
 Background in
 
 large-scale retail centers, mixed-use developments, or malls
 
 will be highly preferred.
 </li>
 </ul>
 
 
 
</div>

Tenant Relations Manager

<div>
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Design and build the central data infrastructure (ClickHouse, data lake, or equivalent) that aggregates data from property management, leasing, finance, and operations systems.
 </li>
 <li>
 Integrate frontier LLMs (Claude, GPT-4, or equivalent) via API to serve as the reasoning and analysis layer on top of internal data.
 </li>
 <li>
 Build and maintain retrieval pipelines that intelligently select, filter, and deliver relevant data to the LLM within context window constraints.
 </li>
 <li>
 Develop internal tools, dashboards, or interfaces that allow non-technical staff to interact with AI-powered analysis.
 </li>
 <li>
 Implement proper data security, access controls, and compliance protocols &mdash; ensuring sensitive real estate and tenant data is handled appropriately.
 </li>
 <li>
 Architect systems with modularity in mind &mdash; LLM providers, data sources, and tools should be swappable as the landscape evolves.
 </li>
 <li>
 Monitor AI output quality and implement validation/feedback loops to catch hallucinations and errors.
 </li>
 <li>
 Stay current with AI developments and proactively recommend when new capabilities become relevant to Unified&rsquo;s operations.
 </li>
 <li>
 Document all systems, architectures, and processes thoroughly. Bus-factor risk must be minimized.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 3&ndash;5 years of software engineering experience, with strong proficiency in Python.
 </li>
 <li>
 Hands-on experience building applications that integrate with LLM APIs (Anthropic, OpenAI, or similar).
 </li>
 <li>
 Practical knowledge of data engineering: ETL pipelines, SQL, working with structured and semi-structured data on scale.
 </li>
 <li>
 Experience with at least one of: ClickHouse, PostgreSQL, BigQuery, Snowflake, or comparable analytical databases.
 </li>
 <li>
 Understanding of retrieval-augmented generation (RAG) patterns, vector databases, and context management strategies.
 </li>
 <li>
 Familiarity with orchestration frameworks (LangChain, LlamaIndex, or custom equivalents).
 </li>
 <li>
 Ability to deploy and maintain production services (Docker, cloud infrastructure, CI/CD basics).
 </li>
 <li>
 Strong communication skills &mdash; you will need to explain technical constraints and trade-offs to non-technical stakeholders clearly.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in real estate, property management, or construction technology is a strong plus but not required.
 </li>
 <li>
 Exposure to agent-based AI workflows and multi-step task orchestration.
 </li>
 <li>
 Experience with data visualization tools or building internal dashboards (Streamlit, Retool, or custom).
 </li>
 <li>
 Familiarity with Arabic language NLP or bilingual data environments.
 </li>
 <li>
 Previous experience working in small teams or startup-like environments where you owned projects end-to-end.
 </li>
 </ul>
 
 
 What This Role Is Not
 
 
 <ul>
 <li>
 This is not an ML research role. You will not be training or fine-tuning models. You will be implementing and integrating existing frontier models.
 </li>
 <li>
 This is not a pure data engineering role. You will build data infrastructure, but the goal is to power AI applications, not just maintain databases.
 </li>
 <li>
 This is not a management role. This is an individual contributor position with high autonomy and direct impact.
 </li>
 </ul>
 
 
 Working Arrangement
 
 
 
 Based in Riyadh. You will participate in weekly rotating meetings with different departments (leasing, property management, finance, operations) alongside the AI Analyst to understand business needs and demonstrate progress. Expect a fast iteration cycle &mdash; the expectation is working prototypes, not lengthy planning phases.
 
</div>

Artificial Intelligence Engineer

Join Unified Real Estate Development Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unified Real Estate Development Company

About Company

Tenant Relations Manager

Artificial Intelligence Engineer