Maheen Asad Junaidy

Unifonic

<div>Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic&rsquo;s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As an AI Product Engineer, you will be instrumental in defining and leading the vision, strategy, and execution of AI-powered solutions that elevate customer experiences. You&rsquo;ll play a key role in transforming emerging technologies&mdash;such as Large Language Models (LLMs), generative AI, and automation&mdash;into customer-centric products that deliver measurable business value.
Help us shape the future of communication by:<ul><li>
Owning and maintaining the AI product roadmap, balancing innovation with business priorities while aligning with organizational goals.</li><li>
Leading the development of AI/ML-powered solutions, working closely with data scientists, engineers, and cross-functional teams to deliver scalable, high-impact products.</li><li>
Translating complex AI concepts into clear business outcomes, ensuring alignment between technical capabilities and customer needs.</li><li>
Conducting customer and market research (interviews, competitive analysis, trend tracking) to uncover opportunities for AI-driven innovation.</li><li>
Defining and monitoring success metrics and KPIs, using data-driven insights to iterate on features and optimize performance.</li><li>
Managing the full product lifecycle from ideation, prototyping, and backlog prioritization to testing, deployment, and scaling.</li><li>
Ensuring products are built with ethical AI principles, adhering to fairness, transparency, and data privacy best practices.</li><li>
Partnering with customer-facing teams to gather feedback, validate solutions, and drive adoption.</li></ul> 
What you'll bring:<ul><li>
4+ years of product management experience with a proven track record of delivering successful products.</li><li>
1+ years leading AI initiatives or strong experience with data-driven products and demonstrated interest in AI/ML.</li><li>
Solid understanding of AI technologies, including LLMs, generative AI, NLP, and automation frameworks.</li><li>
Hands-on experience with AI prototyping tools, APIs, and developer ecosystems.</li><li>
Ability to translate customer and business needs into technical requirements and prioritize effectively.</li></ul><ul><li>
Strong data-driven mindset with experience defining KPIs and leveraging analytics to guide product decisions.</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, Computer Science, or a related field (or equivalent experience).</li><li>
Excellent communication and presentation skills for engaging stakeholders, executives, and customers.</li><li>
Ability to shift seamlessly between strategic vision and tactical execution.</li><li>
Experience working in fast-paced SaaS or startup environments.</li><li>
Previous experience in customer service platforms or conversational marketing.</li></ul>
As a Unifone you will receive a range of benefits:<ul><li>
Competitive salary and bonus.</li><li>
Unifonic share scheme (we are all owners!).</li><li>
30 holiday days after the first anniversary.</li><li>
Your Birthday off!</li><li>
Spend up to 25 days per year working from anywhere in the world!</li><li>
Paid leave for new parents.</li><li>
LinkedIn learning license.</li></ul></div>

AI Product Manager

<div>Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic&rsquo;s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
Lead data engineering for high-scale batch and streaming platforms to deliver near-real-time, accurate reporting and customer-facing analytics. Own data quality and observability end-to-end, enabling trustworthy C-level dashboards and low-latency use cases. Operate and optimize OLAP serving layers (Vertica/ClickHouse) for sub-minute freshness at scale. 
Help us shape the future of communications by:<ul><li>
Operating and evolve a large volume data lake and streaming pipelines with clear SLOs for latency, freshness, completeness, and accuracy. Establish on-call, runbooks, and incident response for data platform reliability .</li><li>
Implementing data quality by design: data modeling/contracts, schema governance, and automated validation embedded in data pipelines and orchestration (Airflow/Dagster) .</li><li>
Delivering high-accuracy reporting and certified metrics with a governed semantic layer, ensure consistent definitions across C-level dashboards and customer-facing APIs .</li><li>
Building and optimize streaming use cases (Kafka + Spark/Flink) with exactly-once semantics, late-data handling, CDC, backfill strategies, set and meet near-real-time SLAs for dashboards .</li><li>
Owning real-time OLAP serving: design and operate Vertica/ClickHouse tables, partitioning, indexing, projections/rollups, and retention to balance latency, cost, and concurrency .</li><li>
Establishing end-to-end observability (metrics, logs, traces, lineage) across dataflows and APIs; track MTTD/MTTR and error budgets for data incidents .</li><li>
Optimizing cost/performance across storage and compute (tiering, compression, query optimization, autoscaling) on OCI/AWS/GCP.</li><li>
Shipping robust, versioned analytical APIs (batch/streaming) with SLAs, schema governance, and usage monitoring.</li><li>
Coaching and grow high-performing teams, and communicate status and trade-offs clearly to executives and non-technical stakeholders.</li></ul> 
What you will bring:<ul><li>
8+ years in Data/Analytics with 3+ leading data engineering teams delivering production-grade pipelines and SLAs.</li><li>
Proven track record operating large-scale OLAP stores and dimensional models, expert SQL/query optimization for analytics.</li><li>
Production experience with streaming stacks (Kafka + Spark/Flink) powering near-real-time dashboards and APIs.</li><li>
Hands-on with orchestration (Airflow) and CI/CD for data.</li><li>
Cloud-native data architectures (OCI/AWS/GCP) with measurable cost optimization.</li><li>
Data quality and observability ownership (data models/contracts, automated checks, lineage, SLOs).</li></ul>
Nice to have:<ul><li>
ClickHouse in production: schema design with MergeTree engines, partitioning/sorting, materialized views/rollups, replication, Kafka ingestion, and backup/restore.</li></ul>
As a Unifone you will receive a range of benefits:<ul><li>
Competitive salary and bonus.</li><li>
Unifonic share scheme (we are all owners!).</li><li>
30 holiday days after the first anniversary.</li><li>
Your Birthday off!</li><li>
Spend up to 25 days per year working from anywhere in the world!</li><li>
Paid leave for new parents.</li></ul></div>

Data Engineering Manager

<div>
 
 Job Description
 
 
 
 Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
 
 
 We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
 
 
 
 Meet the team!
 
 
 
 At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.
 
 
 As a Client Services Advisor, you will be dealing with support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.
 
 
 
 Help Us Shape The Future Of Communications By
 
 
 
 <ul>
 <li>
 Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
 </li>
 <li>
 Executing day-to-day operations that are related to the company&rsquo;s products and services including but not limited to reports, monitoring project performance, and issue tracking results.
 </li>
 <li>
 Providing in-depth training in areas of expertise, general product knowledge, and integration.
 </li>
 <li>
 Ensuring the availability of technical infrastructure, systems, products, and services.
 </li>
 <li>
 Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
 </li>
 <li>
 Ensuring that communication flows internally and externally between different stakeholders at its best.
 </li>
 <li>
 Serving as a coach and trusted advisor to valued company clients.
 </li>
 <li>
 Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, including but not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.
 </li>
 <li>
 Looking after the implementation of project plans for current and new projects to achieve targets.
 </li>
 <li>
 Supporting other agents in progressing their tickets.
 </li>
 <li>
 Following up and reporting customer escalations in a timely manner.
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.
 </li>
 <li>
 Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.
 </li>
 <li>
 Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.
 </li>
 <li>
 Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.
 </li>
 <li>
 Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.
 </li>
 <li>
 Flexibility with working hours to support customer needs across different time zones.
 </li>
 <li>
 Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.
 </li>
 <li>
 Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.
 </li>
 <li>
 Enthusiasm for customer success and technology
 </li>
 <li>
 Quick learning ability and growth mindset
 </li>
 <li>
 Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus
 
 
 </li>
 </ul>
 
 As a Unifone, you will receive a range of benefits:
 
 
 
 <ul>
 <li>
 Competitive salary and bonus.
 </li>
 <li>
 Unifonic share scheme (we are all owners!).
 </li>
 <li>
 30 holiday days after the first anniversary.
 </li>
 <li>
 Your Birthday off!
 </li>
 <li>
 Spend up to 25 days per year working from anywhere in the world!
 </li>
 <li>
 Paid leave and assistance for new parents.
 </li>
 </ul>
</div>

Customer Support Engineer – Entry Level

Join Unifonic and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unifonic

ABOUT_COMPANY

AI Product Manager

Data Engineering Manager

Customer Support Engineer – Entry Level