Maheen Asad Junaidy

Unifonic

<div>Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic&rsquo;s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and excited about leading teams to deliver cutting-edge communication and engagement solutions, we want you on our team.
As a Production Operations Manager, you will be responsible for overseeing the production environment&rsquo;s operations at Unifonic. This vital leadership role will direct dynamic teams including techops, SRE/platform, and on-call engineers&mdash;focused on building and maintaining secure, scalable, and robust infrastructure platforms.
Your guidance will be instrumental in strengthening reliability, security, and operational excellence across the company.
Beyond technical oversight, this role demands active engagement with both internal and external stakeholders. You will participate in interactions with customers and government regulatory bodies as part of audits, ensuring transparency and compliance. Additionally, you will collaborate with SMS and carrier operations teams to manage vendor relationships, enabling smooth operational workflows and consistent service quality.
Help us shape the future of communication by:<ul><li>
Architecting, implementing, and administering secure, scalable cloud infrastructure.</li><li>
Enforcing security best practices to satisfy internal and industry benchmarks.</li><li>
Supervising IAM, network segmentation, and system hardening initiatives.</li><li>
Collaborating with Security and on-call teams for proactive incident management.</li></ul><ul><li>
Managing the deployment and scaling of multi-environment Kubernetes clusters.</li><li>
Maintaining critical platform services: Ingress, VPN, Logging, and Monitoring.</li><li>
Ensuring high availability and performance of application runtimes.</li><li>
Developing automation and self-service tools to streamline Kubernetes usage for developers.</li><li>
Overseeing lifecycle management of MySQL, PostgreSQL, Redis, Cassandra, Vertica, and message brokers.</li><li>
Standardizing and automating provisioning, scaling, and maintenance processes for all services.</li><li>
Documenting operational practices, backup routines, and recovery plans.</li><li>
Leading, mentoring, and developing a high-performing cloud platform, sre, on-call, and tech ops teams.</li><li>
Aligning platform objectives with business strategies via interdepartmental collaboration.</li><li>
Staying at the forefront of cloud innovation for continuous platform improvement.</li><li>
Promoting thorough documentation and transparent knowledge sharing.</li></ul> 
What you'll bring:<ul><li>
10+ years of hands-on experience in cloud, platform, or infrastructure engineering roles.</li><li>
At least 3 years of managing cloud or platform engineering teams.</li><li>
Demonstrated expertise with Kubernetes and cloud-native application management in production environments.</li></ul><ul><li>
Previous experience managing a high transactional production environment.</li><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)</li><li>
Strong knowledge of ITIL</li><li>
Practical background in the SMS industry would be a plus</li><li>
Direct experience with voice communications would be a plus</li><li>
Familiarity with artificial intelligence concepts or prior hands-on experience</li><li>
Deep knowledge of major cloud platforms (OCI, AWS, Azure, GCP).</li><li>
Hands-on with Kubernetes, Helm, Operators, and Service Mesh.</li><li>
Proficiency in Infrastructure-as-Code tools (Terraform).</li><li>
Experience with MySQL, PostgreSQL, Redis, RabbitMQ, Cassandra, and related services.</li><li>
Expertise in cloud security, IAM, network protection, and system hardening.</li><li>
Familiarity with CI/CD and productivity optimization tools.</li><li>
Exceptional leadership, teamwork, and communication capabilities.</li><li>
Proven ability to align technical direction with business outcomes and lead cross-functional initiatives.</li><li>
Insight into cloud security compliance frameworks (e.g., SOC 2, ISO 27001).</li><li>
Demonstrated success growing and scaling platform engineering teams.</li></ul>
As a Unifone you&rsquo;ll receive a range of benefits:<ul><li>
Competitive salary and bonus</li><li>
Unifonic share scheme (we are all owners!)</li><li>
30 holiday days after the first anniversary</li><li>
Your Birthday off!</li><li>
Spend up to 25 days per year working from anywhere in the world!</li><li>
Paid leave and assistance for new parents</li><li>
LinkedIn learning license</li></ul></div>

IO Engineering Manager - Live Production

<div>Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic&rsquo;s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As Engineering Lead, Software you will be playing an active part in the hands-on process of building software and managing your own team. In this role, you will be contributing to production-facing code on a regular basis.
Help us shape the future of communication by:<ul><li>
Supporting with recruitment &amp; hiring of engineering talent and facilitate the onboarding of new team members</li><li>
Working with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment</li><li>
Working with product managers, designers, and engineers to prioritize, plan, and schedule work</li><li>
Communicating status, risks, and requirements to other groups</li><li>
Providing technical and non-technical guidance to the team, both individually and as a group</li><li>
Facilitating continuous learning and improvement for the team and its members</li><li>
Working in a dynamic environment embracing the challenge of adapting to evolving requirements and frequently shifting priorities with agility</li><li>
Leading, mentoring and inspiring a team of developers to foster a culture of collaboration, innovation, and continuous improvement</li><li>
Providing technical guidance and expertise to the team, ensuring adherence to best practices, coding standards, and architectural principles while conducting regular performance evaluations, offering constructive feedback, and supporting the professional growth and development of team members</li></ul> 
What you&rsquo;ll bring:<ul><li>
Hands-on 7+ years of relevant engineering work experience with 5+ years with hands-on technical experience in building scalable enterprise-grade systems.</li><li>
Hands-on 5+ years of experience as a Java, Python Developer &amp; in database management (MySQL, Casandra. etc)</li><li>
Experience with high-volume solutions</li><li>
Must be able to spend substantial time interfacing with the offshore teams on a daily basis</li><li>
Fluent in English with excellent writing/editing and verbal communication skills</li><li>
Practical experience in queuing systems/Message Brokers like (RabbitMQ, Kafka, SQS, etc...)</li><li>
Practical experience with cache technologies (Memcached, Redis)</li><li>
Bachelor's degree in Engineering, Software, or a related discipline or the equivalent</li><li>
Strong attention to detail while maintaining sight of the big picture</li><li>
Strong problem-solving and analytical skills</li><li>
Ability to apply business logic to development requirements in a creative manner</li><li>
General knowledge of integrating with third-party bidirectional messaging providers such as Meta (WhatsApp, Instagram, Messenger) and Apple (Messages for Business).</li><li>
Experience working with Push &amp; Email will be an added advantage</li><li>
Practical experience with AWS services (e.g., EC2, S3, RDS, DynamoDB, API Gateway, Lambda, SQS, SNS) and Oracle Cloud Services</li><li>
Hands-on experience with Kubernetes, docker and container orchestration</li><li>
Experience designing and maintaining CI/CD pipelines; experience with Drone CI is a plus</li><li>
Familiarity with code quality and static analysis systems such as SonarQube is a plus</li><li>
Familiarity with test frameworks and performance/load testing tools such as Cucumber, wrk, Locust, and JMeter is a plus</li></ul> 
As a Unifone you&rsquo;ll receive a range of benefits:<ul><li>
Competitive salary and bonus</li><li>
Unifonic share scheme (we are all owners!)</li><li>
30 holiday days after the first anniversary</li><li>
Your Birthday off!</li><li>
Spend up to 25 days per year working from anywhere in the world!</li><li>
Paid leave and assistance for new parents</li><li>
LinkedIn learning license</li></ul></div>

Software Engineering Lead

<div>
 
 Job Description
 
 
 
 Proudly voted a Great Place to Work&reg;, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
 
 
 We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we&rsquo;re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
 
 
 
 Meet the team!
 
 
 
 At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.
 
 
 As a Client Services Advisor, you will be dealing with support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.
 
 
 
 Help Us Shape The Future Of Communications By
 
 
 
 <ul>
 <li>
 Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
 </li>
 <li>
 Executing day-to-day operations that are related to the company&rsquo;s products and services including but not limited to reports, monitoring project performance, and issue tracking results.
 </li>
 <li>
 Providing in-depth training in areas of expertise, general product knowledge, and integration.
 </li>
 <li>
 Ensuring the availability of technical infrastructure, systems, products, and services.
 </li>
 <li>
 Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
 </li>
 <li>
 Ensuring that communication flows internally and externally between different stakeholders at its best.
 </li>
 <li>
 Serving as a coach and trusted advisor to valued company clients.
 </li>
 <li>
 Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, including but not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.
 </li>
 <li>
 Looking after the implementation of project plans for current and new projects to achieve targets.
 </li>
 <li>
 Supporting other agents in progressing their tickets.
 </li>
 <li>
 Following up and reporting customer escalations in a timely manner.
 
 
 </li>
 </ul>
 Job requirements
 
 
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.
 </li>
 <li>
 Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.
 </li>
 <li>
 Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.
 </li>
 <li>
 Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.
 </li>
 <li>
 Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.
 </li>
 <li>
 Flexibility with working hours to support customer needs across different time zones.
 </li>
 <li>
 Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.
 </li>
 <li>
 Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.
 </li>
 <li>
 Enthusiasm for customer success and technology
 </li>
 <li>
 Quick learning ability and growth mindset
 </li>
 <li>
 Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus
 
 
 </li>
 </ul>
 
 As a Unifone, you will receive a range of benefits:
 
 
 
 <ul>
 <li>
 Competitive salary and bonus.
 </li>
 <li>
 Unifonic share scheme (we are all owners!).
 </li>
 <li>
 30 holiday days after the first anniversary.
 </li>
 <li>
 Your Birthday off!
 </li>
 <li>
 Spend up to 25 days per year working from anywhere in the world!
 </li>
 <li>
 Paid leave and assistance for new parents.
 </li>
 </ul>
</div>

Customer Support Engineer – Entry Level

Join Unifonic and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unifonic

ABOUT_COMPANY

IO Engineering Manager - Live Production

Software Engineering Lead

Customer Support Engineer – Entry Level