Qureos Mentor

Unimrkt Research

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 The Assistant Manager &ndash; HR (Generalist) will support and manage end-to-end HR operations across the employee lifecycle, including recruitment, onboarding, performance management, employee engagement, HR compliance, and policy implementation. The role requires close collaboration with business leaders to ensure effective people practices, smooth HR operations, and a positive employee experience, while ensuring adherence to organizational policies and statutory requirements.
 
 
 
 
 
 
 
 Job Description (Responsibilities + KRAs):
 
 
 
 
 
 
 &bull; Manage the end-to-end recruitment process, including workforce planning, job posting, sourcing, interviewing and meeting hiring targets in collaboration with department heads.
 
 
 &bull; Oversee the complete employee lifecycle: onboarding, confirmation, transfers, exits, and final settlements.
 
 
 &bull; Ensure accurate HRIS records, payroll inputs, benefits administration, leave and attendance management in coordination with Finance
 
 
 &bull; Support performance management processes including appraisals, promotions, increments, and employee development planning.
 
 
 &bull; Act as an HR advisor to managers on performance, engagement, and people-related matters.
 
 
 &bull; Foster positive employee relations through regular HR connects, skip-level interactions, and effective grievance handling.
 
 
 &bull; Assist in drafting, reviewing, and updating HR policies and SOPs and best practices, support audits and compliance.
 
 
 &bull; Prepare and analyze HR reports related to headcount, attrition, performance, and compliance
 
 
 &bull; Designing and modifying recruitment procedures, recording recruitment metrics, supervising the HR team, and monitoring the team's performance.
 
 
 &bull; Review company policies and processes to benchmark and implement the best practices.
 
 
 &bull; Supervise HR team activities, monitor performance, and continuously improve recruitment and HR processes.
 
 
 
 
 
 
 Required Skills
 
 
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 Strong understanding of core HR functions including employee lifecycle management, HR operations, employee relations, performance management, and compliance.
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 Sound knowledge of HR policies, labor laws, and statutory compliances (PF, ESIC, gratuity, leave management, etc.).
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 Ability to handle employee queries, grievances, and disciplinary matters in a fair and professional manner.
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 Experience in HR documentation, policy drafting, letters (appointment, confirmation, appraisal, exit, etc.).
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 Strong communication skills (written and verbal) with the ability to interact effectively across levels.
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 Good stakeholder management and coordination skills with business leaders and cross-functional teams.
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 Strong organizational and time-management skills with the ability to manage multiple priorities.
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 High level of confidentiality, integrity, and professionalism.
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 Proficiency in HRIS, MS Excel, MS PowerPoint, and MS Word.
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 Analytical mindset with attention to detail and problem-solving capability.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
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 Educational Qualification:
 
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 MBA / PGDM in Human Resources or equivalent specialization (mandatory/preferred).
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 Experience:
 
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 5&ndash;6 years of relevant experience in generalist HR roles, preferably in a corporate or fast-paced environment.
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 Hands-on experience in HR operations, talent acquisition, employee relations, performance management, and policy implementation.
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 Prior exposure to managing HR processes independently and supporting business stakeholders.
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 Experience in handling audits, compliance requirements, and internal HR reporting will be an added advantage.
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 </ul>
 
 
 
 
 
 Job Location : Gurugram
 
 
 
 
 Work Mode : 5 days, Work from office
 
 
 
 
 Shift Timings : 9:00 AM to 6:00 PM
 
 
 
 
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Assistant Manager Human Resources

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 Role Summary
 
 
 
 
 The Analyst &ndash; Voice Quality is responsible for monitoring and evaluating respondent interaction calls to ensure adherence to defined quality standards, compliance requirements, and client guidelines. The role focuses on driving continuous improvement through structured feedback, accurate reporting, and collaboration with stakeholders to enhance overall service quality.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Conduct regular call monitoring and evaluations to ensure adherence to defined quality standards, scripts, and compliance requirements
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 Provide clear and constructive one-on-one feedback to employees to support performance improvement
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 Participate in calibration sessions to maintain consistency and accuracy in quality evaluations
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 Prepare and update quality scorecards, reports, and MIS on a regular basis
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 Support coaching initiatives and follow-ups to track employee improvement post feedback
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 Ensure alignment with SOPs, internal policies, and client guidelines during all evaluations
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 Maintain proper documentation of evaluations, feedback, and quality findings
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 Skills &amp; Competencies:
 
 
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 Excellent written and verbal communication skills in English
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 Working knowledge of MS Excel for data tracking, reporting, and analysis
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 Strong interpersonal skills with the ability to collaborate effectively within and across teams
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 Problem-solving mindset with the ability to handle challenges and unexpected situations efficiently
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 Ability to adapt quickly in a dynamic work environment and manage multiple priorities
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 Strong team player with the ability to work independently while ensuring timely completion of tasks
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 Attention to detail with a focus on accuracy and quality standards
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
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 Post-graduate freshers with strong communication skills are encouraged to apply.
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 Graduate/Post-Graduate candidates in any stream with minimum 6 months of experience in a Quality Analyst/ Quality Assurance role, preferably in a voice-based process may apply.
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 Prior experience in call monitoring, quality evaluation, and performance feedback is required.
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 Certification or training in Quality Assurance, Customer Experience, or related areas will be an added advantage.
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 </ul>
 
 
 
 
 
 Job Location : Gurugram
 
 
 
 
 Shift Timings : Rotational Shifts
 
 
 
 
 Work Mode : 5-days, Work From Office
 
 
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Analyst - Voice Quality

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Assistant Manager Human Resources

Analyst - Voice Quality