Urwah Admin

Uniphore

<div><div>Uniphore is one of the largest B2B AI-native companies&mdash;decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.<br>
<br>
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.<br>
<br>
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.</div><div></div><div>
Job Description:</div><div><br>
Job Overview</div><div>
As a Staff Software Engineer at Uniphore, you will be integral to the development and enhancement of data platform that are at the core of our product offerings. You will collaborate with cross-functional teams of engineers, and product managers to build scalable, reliable, and high-performance software systems.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Create a scalable and robust platform for data engineering across multiple cloud providers.</div></li><li><div>
Design and implement applications leveraging distributed technologies like Spark, Databricks, and BigQuery.</div></li><li><div>
Design, develop and implement AI applications, staying updated on advancements in AI technology, and contributing to the company's AI strategy.</div></li><li><div>
Write clean, maintainable, and efficient code, ensuring alignment with best practices in software engineering.</div></li><li><div>
Participate in the full software development lifecycle, including requirements gathering, design, testing, and release.</div></li><li><div>
Troubleshoot, debug, and optimize existing software to improve performance, reliability, and scalability in a cloud-based environment.</div></li><li><div>
Collaborate with cross-functional teams (AI/ML, product, UX) to translate business and customer needs into technical solutions.</div></li><li><div>
Ensure adherence to security and data privacy standards in AI-driven applications, particularly when handling sensitive customer data.</div></li><li><div>
Implement and maintain CI/CD pipelines, ensuring smooth deployment and version control for software components.</div></li></ul><div></div><div>
Required Skills and Experience</div><ul><li><div>
Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent.</div></li><li><div>
5-7 years of software development experience.</div></li><li><div>
Strong proficiency in Java, Python and API development.</div></li><li><div>
Experience with any of the frameworks - Spring Boot, Vertx</div></li><li><div>
Expertise in databases like Postgres, MongoDB, or MySQL.</div></li><li><div>
Experience with cloud platforms like AWS, GCP, or Azure.</div></li><li><div>
Exceptional problem-solving abilities and programming skills.</div></li><li><div>
Familiarity with software engineering best practices including version control, code review, and test driven architecture.</div></li><li><div>
Excellent verbal and written communication skills.</div></li><li><div>
Motivated to thrive in a startup environment.</div></li></ul><div></div><div>
Preferred Skills</div><ul><li><div>
Proficiency in Spark or Managed Spark like Dataproc and Databricks.</div></li><li><div>
Familiarity with Airflow.</div></li><li><div>
Familiarity with Cloud Data Warehouses like Snowflake or BigQuery.</div></li><li><div>
Familiarity with Javascript or Typescript.</div></li><li><div>
Familiarity with containers and Kubernetes.</div></li><li><div>
Proficiency in Devops tools like Jenkins and CI/CD workflows.</div></li><li><div>
Knowledge of basic linux commands.</div></li><li><div>
Previous experience in AI research, development, or implementation projects.</div></li></ul><div></div><div><br>
Location preference:</div>
India - Bangalore<div><br>
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.<br>
<br>
For more information on how Uniphore uses AI to unify&mdash;and humanize&mdash;every enterprise experience, please visit www.uniphore.com.</div></div>

Staff Software Engineer

<div><div>Uniphore is one of the largest B2B AI-native companies&mdash;decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.<br>
<br>
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.<br>
<br>
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.</div><div></div><div>
Job Description:</div><div><div><div><br>
About the Role:<br>
We're looking for a Senior Site Reliability Engineer (SRE) to join our Platform Engineering team that enables feature teams to own and operate their services end-to-end. You'll work on building the standards, frameworks, and self-service capabilities that make engineering teams autonomous while maintaining enterprise-grade reliability and security.</div></div><div></div><div><div>
Our Platform SRE team focuses on creating the systems and processes that scale engineering excellence&mdash;from incident response frameworks and technical standards to documentation and tooling that eliminates support dependencies. You'll collaborate with feature teams as an expert advisor and standard-setter, helping them build operational maturity while maintaining oversight of our multi-tenant, multi-cloud infrastructure.</div></div><div></div><div><div>
This is a high-impact role perfect for someone who enjoys building systems that empower other engineers and wants to shape how platform engineering operates at scale.</div></div><div><div>
Responsibilities:</div></div><div><ul><li><div>
Early Partnership (25%) - Review RFCs and PRDs to prevent downstream issues, provide architectural guidance during planning phases</div></li></ul></div><div><ul><li><div>
Self-Service Enablement (25%) - Create documentation, knowledge bases, and tooling that eliminate support dependencies</div></li></ul></div><div><ul><li><div>
Incident Excellence (20%) - Design incident response frameworks, escalation procedures, and comprehensive playbooks that teams can self-execute</div></li></ul></div><div><ul><li><div>
Standards &amp; Architecture (20%) - Define technical standards, operational frameworks, and service readiness criteria that enable team autonomy</div></li></ul></div><div><ul><li><div>
Service Ownership Coaching (10%) - Guide teams through ownership maturity, scorecard compliance, and operational best practices</div></li></ul></div><div><ul><li><div>
Maintain multi-tenant, multi-cloud infrastructure while building the systems that make your expertise scalable</div></li></ul></div><div><div>
Requirements:</div></div><div><ul><li><div>
5-7 years in DevOps/SRE roles with proven experience transforming operational models</div></li></ul></div><div><ul><li><div>
Production Excellence - Deep incident management, RCA processes, and on-call system design experience</div></li></ul></div><div><ul><li><div>
Cloud &amp; Infrastructure - Expert-level AWS, Kubernetes, Infrastructure as Code (Terraform), cost optimization</div></li></ul></div><div><ul><li><div>
Standards &amp; Documentation - Strong technical writing skills, ability to create comprehensive operational procedures</div></li></ul></div><div><ul><li><div>
Architecture &amp; Planning - Experience with RFC/PRD review processes, API design patterns, service architecture</div></li></ul></div><div><ul><li><div>
Collaboration &amp; Coaching - Track record of enabling team capabilities rather than doing work for teams</div></li></ul></div><div><ul><li><div>
Proficiency in scripting (Go, Python, Bash, etc.) and CI/CD systems</div></li></ul></div><div><ul><li><div>
Strong bias toward simple solutions and systems thinking approach</div></li></ul></div></div><div><div><div>
Nice to Haves:</div></div><div><ul><li><div>
AWS Solutions Architect Professional or relevant certifications (GCP, Azure, etc.)</div></li></ul></div><div><ul><li><div>
Experience leading organizational transformation initiatives</div></li></ul></div><div><ul><li><div>
Kubernetes certifications (CKA, CKAD, CKS)</div></li></ul></div><div><ul><li><div>
Background in service ownership models and platform engineering</div></li></ul></div><div><div>
Why You'll Love This Role:</div></div><div><ul><li><div>
 Drive our ongoing transformation from reactive support to strategic platform engineering partnership</div></li></ul></div><div><ul><li><div>
Accelerate our standards framework that's enabling engineering teams across the organization to operate independently</div></li></ul></div><div><ul><li><div>
Scale our self-service capabilities that are already reducing support escalations and increasing team velocity</div></li></ul></div><div><ul><li><div>
Dive deep into complex technical challenges - identify root causes and build solutions that prevent entire classes of problems across the platform</div></li></ul></div><div><ul><li><div>
Apply high-leverage engineering - your solutions will multiply across dozens of services and teams, creating exponential impact</div></li></ul></div><div><ul><li><div>
Tackle the hardest operational problems - from multi-tenant architecture scaling to cross-service observability challenges that affect our largest enterprise deployments</div></li></ul></div><div><ul><li><div>
Expand our early partnership model where platform engineering is embedded in planning phases to prevent downstream issues</div></li></ul></div><div><ul><li><div>
Evolve our incident management excellence by refining the frameworks that are improving mean time to resolution organization-wide</div></li></ul></div><div><ul><li><div>
Shape the next phase of our service ownership model as teams graduate to full operational independence</div></li></ul></div></div><div></div><div><br>
Hiring Range:</div>
$205,600 - $282,700 - for Primary Location of USA - CA - Palo Alto<div></div><div>
The specific rate will depend on the successful candidate's qualifications and prior experience.</div><div></div><div>
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.</div><div><br>
Location preference:</div>
USA - CA - Palo Alto<div></div><div>
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.<br>
<br>
For more information on how Uniphore uses AI to unify&mdash;and humanize&mdash;every enterprise experience, please visit www.uniphore.com.</div></div>

Senior Site Reliability Engineer

<div><div>Uniphore is one of the largest B2B AI-native companies&mdash;decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.<br>
<br>
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.<br>
<br>
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.</div><div></div><div>
Job Description:</div><div><div><div><br>
Uniphore, a global Business AI technology company, is seeking an experienced Senior Sales Engineer to join its high-performance Sales Engineering team for supporting its customer and strategic partners in Bengaluru. The primary role of this job is to influence and inspire our customers through development of Business AI application based on Uniphore Business AI platform.</div></div><div></div><div><div><br>
Team Charter and/or Mission: Our mission is to become trusted advisors for our clients and partners we work with, while advocating Uniphore&rsquo;s conversational AI solutions. We will keep our client&rsquo;s interests in the forefront while solving unique business problems harnessing the power of Uniphore&rsquo;s products and solutions.</div></div><div></div><div><div><br>
Key Responsibilities</div></div><div><ul><li><div>
Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.</div></li></ul></div><div><ul><li><div>
Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).</div></li></ul></div><div><ul><li><div>
Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.</div></li></ul></div><div><ul><li><div>
Translate business requirements into AI solution architectures, collaborating with product and engineering teams.</div></li></ul></div><div><ul><li><div>
Respond to RFPs/RFIs with detailed technical responses and solution designs.</div></li></ul></div><div><ul><li><div>
Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya, Five9, Amazon Connect, etc.), and industry best practices.</div></li></ul></div><div><ul><li><div>
Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.</div></li></ul></div></div><div><div><div>
Qualifications</div></div><div><ul><li><div>
6+ years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting.</div></li></ul></div><div><ul><li><div>
Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.</div></li></ul></div><div><ul><li><div>
Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).</div></li></ul></div><div><ul><li><div>
Strong ability to explain technical concepts to both technical and non-technical stakeholders.</div></li></ul></div><div><ul><li><div>
Proven track record supporting enterprise sales cycles and closing large deals.</div></li></ul></div><div><ul><li><div>
Excellent communication, presentation, and stakeholder management skills.</div></li></ul></div><div><ul><li><div>
Fluency in English (written and spoken)</div></li></ul></div><div><ul><li><div>
Ability to travel across India/APAC for client engagements.</div></li></ul></div><div><div>
Industry Experience</div></div><div><ul><li><div>
Must have 7 or more years of related experience in the contact centre domain, preferably with contact centre related operational and/or technical experience.</div></li></ul></div><div><ul><li><div>
Preference will be given to ones having experience in Conversational AI space.</div></li></ul></div><div><ul><li><div>
Must have project management and/or business consulting experience in the contact centre industry.</div></li></ul></div><div><ul><li><div>
Experience in managing large and strategic accounts.</div></li></ul></div></div><div></div><div><br>
Location preference:</div>
India - Bangalore, India - Chennai<div><br>
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.<br>
<br>
For more information on how Uniphore uses AI to unify&mdash;and humanize&mdash;every enterprise experience, please visit www.uniphore.com.</div></div>

Senior Sales Engineer

<div><div>Uniphore is one of the largest B2B AI-native companies&mdash;decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.<br>
<br>
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.<br>
<br>
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.</div><div></div><div>
Job Description:</div><div><br>
Successful candidate will need to have:</div><ul><li>Demonstrated strong system design skills</li><li>Excellent technical presentation skills</li><li>Ability to manage and deliver ambitious and cutting edge software projects</li><li>Ability to manage senior developers (initially), and mix of engineers and managers (as team grows)</li><li>Current knowledge of Agentic AI technologies</li><li>Bachelor's degree in Computer Science</li></ul><div></div><div>
Following skills will be a plus:</div><ul><li>Current coding skills with knowledge of design patterns and idiomatic usage of Go, Java or Python</li><li>Prior exposure to SIP, WebRTC</li><li>Prior experience with early or mid stage startups</li><li>Postgraduate degree is a plus</li></ul><div></div><div><br>
Location preference:</div>
India - Bangalore, India - Chennai<div><br>
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.<br>
<br>
For more information on how Uniphore uses AI to unify&mdash;and humanize&mdash;every enterprise experience, please visit www.uniphore.com.</div></div>

Director, Software Engineering

Join Uniphore and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Uniphore

ABOUT_COMPANY

Staff Software Engineer

Senior Site Reliability Engineer

Senior Sales Engineer

Director, Software Engineering