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Uniscans & Labs Pvt Ltd

Job Title: Senior Operations ManagerDepartment: Operations / AdministrationReports To: Head of Operations / COOLocation: Chennai, Tamil NaduExperience Required: 10+ years in Healthcare Operations, with at least 3 years in a managerial role within Radiology/Pathology/Diagnostic services.Education: Bachelor&rsquo;s degree (mandatory); MBA or Master&rsquo;s in Healthcare Administration (preferred).Salary : As per Industry StandardNo of Openings: 1Key Responsibilities1. Operational Excellence and Efficiency<ul><li>Oversee Daily Operations: Manage the end-to-end workflow of the center(s), including patient scheduling, registration, billing, scanning/sample collection, and report delivery.</li><li>Resource Management: Ensure optimal utilization and maintenance of all diagnostic equipment (MRI, CT, Ultrasound, X-Ray, Pathology Analyzers). Coordinate with Biomedical Engineering for routine and preventive maintenance.</li><li>Process Improvement: Identify bottlenecks in patient flow, waiting times, and reporting delays, and implement process changes to enhance efficiency and productivity.</li><li>Supply Chain &amp; Inventory: Oversee the management of consumables, films, and chemicals, ensuring adequate stock levels and minimizing waste.</li></ul>2. Quality, Compliance, and Safety<ul><li>Regulatory Adherence: Ensure strict compliance with all local, state, and central regulations, including AERB guidelines, PNDT Act, and Bio-Medical Waste Management Rules.</li><li>Accreditation: Drive and maintain compliance with quality standards (e.g., NABH/NABL) across all operational parameters.</li><li>Quality Control: Monitor and enforce departmental Quality Assurance (QA) and Quality Control (QC) programs for all modalities and lab tests.</li></ul>3. Financial Performance and Revenue Cycle Management<ul><li>Budget Management: Manage the center's operating budget, track expenses, and identify cost-saving opportunities without compromising quality.</li><li>Revenue Optimization: Work closely with the Sales and Marketing teams to implement pricing strategies, manage corporate contracts, and drive volume.</li><li>Billing &amp; Receivables: Oversee the billing process, ensuring accurate code assignment, timely claim submission, and efficient management of outstanding receivables.</li></ul>4. Patient Experience and Stakeholder Management<ul><li>Customer Service: Implement and monitor robust patient feedback mechanisms (surveys, grievance redressal) and ensure the highest standards of customer service are met.</li><li>Conflict Resolution: Handle escalated patient complaints, ensuring swift and satisfactory resolution.</li><li>Physician Relations: Maintain strong professional relationships with referring physicians and hospitals to ensure continuous referral flow and communication.</li></ul>5. Team Leadership and Development<ul><li>Staff Management: Lead, mentor, and motivate a diverse team including technicians, radiographers, phlebotomists, customer service representatives, and administrative staff.</li><li>Performance Management: Set performance goals, conduct regular performance reviews, and implement training programs to improve staff competencies and skill sets.</li><li>Rostering: Approve staffing schedules, manage leave, and ensure adequate coverage across all shifts.</li></ul>Required Skills and Qualifications<ul><li>Proven Track Record: Demonstrated success in managing multi-site healthcare operations, particularly in a high-volume diagnostic environment.</li><li>Domain Expertise: Strong understanding of radiology and pathology workflows, equipment technology, and associated safety protocols.</li><li>Financial Acumen: Proficiency in budget preparation, P&amp;L analysis, and revenue cycle management.</li><li>Leadership &amp; Communication: Excellent interpersonal, leadership, negotiation, and written/verbal communication skills.</li><li>Technical Proficiency: Competence in using Hospital Information Systems (HIS), Radiology Information Systems (RIS), and Laboratory Information Systems (LIS).</li><li>Problem-Solving: Ability to think critically, analyze complex data, and make fast, effective decisions under pressure.</li></ul>Job Types: Full-time, PermanentPay: Up to &#8377;80,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Provident Fund</li></ul>Work Location: In person

Senior Manager - Operations

Join Uniscans & Labs Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Uniscans & Labs Pvt Ltd

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Senior Manager - Operations