Qureos Mentor

Unisys

<div>What success looks like in this role:
<ul><li>1st Level telephone and other media contact support.
</li></ul><ul><li>Strive for a high level of first contact resolution.
</li></ul><ul><li>Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
</li></ul><ul><li>Accurately document calls and incidents.
</li></ul><ul><li>Manage time and workload to meet predetermined service levels.
</li></ul><ul><li>Maintain data accuracy in our contact management system.
</li></ul><ul><li>Assign incidents and requests to the correct support group.
</li></ul><ul><li>Act as a single point of contact on incidents and problems logged.
</li></ul><ul><li>Perform appropriate diagnostics to initiate problem management workflow process.
</li></ul><ul><li>Provide clients with a reference number for their incident/request.
</li></ul><ul><li>Understand various media sources that interface with the Service Desk.
</li></ul><ul><li>Support multiple clients through customer service professionalism and insight.
</li></ul><ul><li>Become multi-skilled as workload changes occur within the Service Centre.
</li></ul><ul><li>Champion, implement or support change.
</li></ul><ul><li>Identify process efficiencies within the Service Centre and to take corrective action to implement change.
</li></ul>&bull; Discover and document process and procedures which need to be published to the team or on the Knowledgebase. &bull; Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
You will be successful in this role if you have:
<ul><li>Typically requires: High School diploma or relevant certifications.
</li></ul><ul><li>1-2 years of related experience.
</li></ul><ul><li>Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
</li></ul><ul><li>6 months IT Service Desk experience.
</li></ul><ul><li>6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
</li></ul><ul><li>Working knowledge of data and voice network concepts
</li></ul>Benefit Highlights:
 
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We&rsquo;re committed to supporting work-life balance and investing in your future success.
Video Interview Notice:
 
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-JV1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

Tech Service Desk

<div>What success looks like in this role:
Join our team and work with Fortune 500 companies to revolutionize IT Service Management (ITSM) processes using cutting-edge large language models (LLMs) for knowledge curation and content generation. As an LLM Engineer, you will have the opportunity to experiment, design, and own end-to-end generative AI solutions that significantly enhance knowledge management for global enterprises. 
 
Hereby the tasks that are waiting for you:
<ul><li>Lead the development of LLM-powered ITSM knowledge curation and content generation solutions for Fortune 500 customers.
</li><li>Conduct feasibility studies for LLM-based solutions and contribute to their operationalization.
</li><li>Design, fine-tune, and deploy LLM-based knowledge generation models.
</li><li>Establish coding standards and best practices within the engineering team.
</li><li>Own MLOps processes for LLM deployment and monitoring.
</li><li>Innovate and experiment with generative AI models to push the boundaries of knowledge management.
</li><li>Develop and own features that have a direct impact on knowledge curation for large-scale enterprise environments.
</li><li>Receive support through professional development plans to help you excel in this high-impact role.
</li></ul>You will be successful in this role if you have:
<ul><li>At least 4 years of experience in Software Engineering, Machine Learning, or LLM Engineering.
</li><li>Extensive experience with Python and SQL, along with expertise in NLP and large language models (LLMs).
</li><li>Strong understanding of algorithms, data structures, and machine learning techniques.
</li><li>A solid background in statistics and mathematics.
</li><li>Proven experience operationalizing machine learning and LLM-based solutions.
</li><li>Experience working with cloud providers like Azure, AWS or Google Cloud.
</li><li>Familiarity with Spark or similar big data technologies.
</li><li>Ability to quickly adapt to new technologies and problem domains.
</li><li>A collaborative mindset with the ability to work both independently and as part of a team.
</li><li>Strong written and verbal communication skills in English.
</li></ul>Benefits
<ul><li>Become part of our &quot;Winning Culture&quot;! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
</li><li>Corporate Social Responsibility and DEI standards (Diversity, Ethics and Inclusion) are very important to us and go far beyond the usual! Associate Impact Groups are formed on a voluntary basis to further develop and support our DEI standards internally.
</li><li>Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
</li><li>International work opportunities abroad for all employees
</li><li>&quot;Wellbeing &amp; Employee Assistance Program&quot;: Your (mental) health is important to us and is treated confidentially by a neutral party!
</li><li>Solid qualification-, performance- &amp; competence-based remuneration model, attractive pension scheme and various allowances
</li><li>Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
</li><li>Extended health insurance coverage also for private use
</li><li>free parking lots and bike garage
</li><li>extremely talented colleagues 
</li></ul> 
Salary Range : up to 81.300 &euro; gross (before tax) per annum depending on your competencies, skills and experience 
 
#LI-LO1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

Senior Machine Learning/ NLP Engineer

<div>What success looks like in this role:
<ul><li>SIEM/SOAR Support : Assist in configuring and maintaining SIEM/SOAR platforms to support log collection, threat detection, and automated response workflows. Monitor and troubleshoot SIEM/SOAR systems to ensure reliable operation and data integrity. Support the creation of detection rules, dashboards, and alerts under senior engineer guidance.
</li><li>Log Management : Help manage log ingestion pipelines, including syslog, Windows Event Logs, and other sources, using SIEM tools or log aggregator and refinement platforms like Cribl. Work with Incident Response teams and senior engineer to apply basic filtering and parsing rules to reduce noise and optimize log data for analysis.
</li><li>Incident Response: Support incident response activities, including investigating alerts, collecting evidence, and documenting findings. Assist in executing SOAR playbooks for automated incident handling, under senior supervision. Participate in post-incident reviews to improve detection and response processes.
</li><li>Technical Assistance : Work closely with senior engineers to implement and test SIEM/SOAR configurations. Perform routine maintenance tasks, such as updating rules, validating data ingestion, and monitoring system performance.
</li><li>Compliance and Documentation : Assist in maintaining audit trails and logs to support compliance requirements (e.g., data protection regulations). Document configurations, incidents, and processes to ensure operational continuity.
</li></ul>Serves as an escalation point for technical issues around security tooling and the Unisys SOC team.| 
<ul><li>
 
</li></ul>#LI-RB1
You will be successful in this role if you have:
Key Qualifications
<ul><li>7-10 years in security operations, IT, or a related technical role, with exposure to SIEM/SOAR systems.
</li><li>Basic experience in incident response, such as handling alerts or supporting investigations.
</li><li>Foundational knowledge of SIEM/SOAR platforms (e.g., Splunk, Google SecOps, QRadar, Elastic, or similar).
</li><li>Familiarity with log management concepts, including syslog, Windows Event Logs, or API-based data collection.
</li><li>Basic scripting skills (e.g., Python, Grok, Go, JSON) for automation or data processing.
</li><li>Bachelor&rsquo;s Degree in Cybersecurity, Computer Science, Computer Engineering, Information Technology or similar, or the equivalent hands-on experience combined with training and certifications.
</li><li>Exposure to incident response processes, such as triaging alerts or analyzing logs.
</li><li>Willingness to learn threat detection frameworks (e.g., MITRE ATT&amp;CK).
</li><li>Familiarity with security issues associated with cloud environments, preferably with AWS or Azure.
</li><li>Strong problem-solving skills and attention to detail.
</li><li>Ability to work collaboratively with multiple teams and follow senior engineer guidance.
</li><li>Good communication skills to document findings and report to stakeholders
</li></ul>Preferred Qualifications
<ul><li>Exposure to Cribl, Splunk, or Google SecOps (Chronicle), with a willingness to learn these tools.
</li><li>Basic understanding of log routing, filtering, or transformation concepts.
</li><li>Experience with basic forensic analysis or playbook execution in a SOAR platform.
</li><li>Entry-level certifications (e.g., CompTIA Security+, Splunk Fundamentals, GIAC Security Essentials) are a plus.
</li></ul>Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

SIEM/SOAR Security Engineer

<div>What success looks like in this role:
The candidate's responsibilities are centred on designing and influencing the platform's core data capabilities. This includes:
<ul><li>Strategic Guidance &amp; Architectural Standards : Go beyond execution to help shape the platform&rsquo;s future. Advise on industry trends (e.g., Lakehouse Architecture, Unity Catalogue integration), translate business needs into technical requirements (e.g., compliance with GDPR/NIST frameworks), and recommend new tools and methods for competitive advantage.
</li></ul><ul><li>Manage and Drive Platform Maturity : Actively investigate, scope, and design new capabilities (e.g., a business-facing data catalogue). Define and refine architectural standards for Databricks and the wider Azure ecosystem.
</li></ul><ul><li>Design and Implement Shared Data Models : Design and oversee the development of data models and metadata systems, including conceptual, logical, and physical data models for our core enterprise entities.
</li></ul><ul><li>Collaboration &amp; Mentorship : Work with business stakeholders and technical teams to balance innovation with operational constraints. Actively collaborate on defining the data platform roadmap and mentor internal teams to promote best practices.
</li></ul><ul><li>Implement a &quot;Governance-by-Design&quot; Culture : Work with business and technical stakeholders to embed data governance and policy controls through automation and design. Provide L3 support for the Data Platform as a subject matter expert.
</li></ul>#LI-SP2
You will be successful in this role if you have:
To be successful, the candidate must demonstrate deep, hands-on experience in the following areas:
<ul><li>Data-Centric Solutions Architecture : Expert-level knowledge of data solutions design, including the ability to apply architectural standards for platforms like Databricks and Azure. This includes hands-on experience in selecting and implementing tooling that meets strategic and business needs.
</li></ul><ul><li>Data Modelling : Expert-level knowledge of data modelling from conceptual to physical design. Proven ability to create and document logical data models and entity relationship diagrams.
</li></ul><ul><li>Data Governance &amp; Strategy : Strong understanding of data governance principles, data lifecycle management, and how to create and implement data strategies that align with business objectives.
</li></ul><ul><li>Cloud and Data Ecosystems : Deep, hands-on experience designing and managing data architectures on Microsoft Azure, with a proven ability to work with core services like Databricks, Azure Data Factory, Unity Catalog, and Azure Data Lake Storage.
</li></ul><ul><li>Systems Thinking : Ability to think through complex system interactions, design for failure, and document architectural decisions. This includes a comprehensive understanding of how various technologies and platforms interconnect.
</li></ul><ul><li>Continuous Delivery and Modern Standards : Knowledge and experience in delivering systems built to modern standards, including all of the rigour required to enable continuous delivery/deployment.
</li></ul><ul><li>Agile Team Collaboration : Experience as an integral member of a self-managing agile team, contributing to backlog grooming, sprint planning, and retrospectives.
</li></ul><ul><li>Communication and Interpersonal Skills : Excellent verbal and written communication skills. The candidate must be able to articulate complex technical concepts clearly to diverse audiences. As a remote-first role involving significant mentoring, the ability to build strong collaborative relationships in a distributed environment is non-negotiable.
</li></ul><ul><li>Specific experience with data governance tools like Microsoft Purview.
</li><li>Experience with data contract enforcement.
</li><li>Experience with building and operating data platforms specifically.
</li><li>Knowledge of data quality standards and data stewardship processes.
</li></ul>Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

Cloud (Azure) Data Architect

Join Unisys and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Unisys

ABOUT_COMPANY

Tech Service Desk

Senior Machine Learning/ NLP Engineer

SIEM/SOAR Security Engineer

Cloud (Azure) Data Architect