Urwah Admin

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p>
Our Network Operations team works around the clock running United&rsquo;s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United&rsquo;s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.</p><p><b><br>
Job overview and responsibilities</b></p><p>
The Field Operations Support team supports the management of our operations across the network through collaborative decision-making, strategic planning, irregular operations management, and effective communication.<br>
<br>
Serves as key member of the Field Operations Support team, providing oversight and support of activity within a region of United&rsquo;s operational network. Proactively monitors flight-level exceptions with other operating organizations to achieve optimum operational performance, and supports United&rsquo;s core4 values through critical decision-making.</p><ul><li>
Responsible for accuracy and timeliness of Flight Following Information (FLIFO) updates within area of responsibility</li><li>
Identify, preplan and provide support for significant irregularities such as Air Traffic or significant weather impacts, safety/security emergencies, major flight-level events (Diversions, Returns), and pre-cancellation determinations by laising with stations, and NOC partners</li><li>
Develop and prioritize tactical plans to proactively manage exceptions arising in area of responsibility using critical thinking, problem-solving and decision-making skills</li><li>
Provide station and network level guidance on flight activity in coordination with team members across the United and United Express network</li><li>
Support the centralized diversion management process to include station readiness, real time handling, and recovery in collaboration with station and NOC teams</li><li>
Responsible for supporting the safety culture through strategic communication and proactive resolution of safety risk situations</li><li>
Develop and initiate plans with stations for operational efficiency including next day STAR operational irregularities, A:14 opportunities and Quick Turns</li><li>
Provide support and coordination of information used by flight planning and operations teams, by monitoring the integrity of certain data sources and communications</li><li>
Provide narrative for medium and high-level irregular operations events to be used in daily operational reporting and post-event debrief</li><li><p>
Collaborate with Stations and NOC Network Load Control to develop resolution of real time weight restrictions</p><p></p><p><br>
NOTE: This position is considered 100% onsite at the NOC facility located in Arlington Heights, IL.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><p><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></p><ul><li>
High school diploma, GED, or the educational equivalent of these</li><li>
2 or more years' experience in an operational or leadership capacity</li><li><p>
Knowledge operation, management and logistics principles</p></li><br>
<p></p><li>
Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations</li><li>
Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge</li><li>
Proven track record and gained knowledge in roles requiring decisive action backed by strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance</li><li>
Strong verbal and written communication skills</li><li>
Strong organizational and technical skills using industry and United applications</li><li>
Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint)</li><li>
Must be able to work all shifts and holidays as required</li><li>
Must be willing and able to work onsite 100% at the NOC located in Arlington Heights, IL</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p><b>
What will help you propel from the pack (Preferred Qualifications):</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent work experience for this role</li><li>
2+ years of airline operational work experience in Airport and/or Network Operations</li></ul><br>
The base pay range for this role is $66,500.00 to $86,616.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Supervisor - Field Operations Support

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p><b>
Job overview and responsibilities</b></p><p>
Acts as a trusted travel advisor/communicator to deliver customer engagement for online social messaging and demonstrates United's shared purpose &amp; values, and is the brand voice on all social media channels, fielding questions and resolving issues from customer in real-time. As an active representative of United, this role strengthens social media communities by providing a helpful, effortless and trusted support experience, while developing relationships to generate positive sentiment and long-lasting loyalty.</p><ul><li>
Manage and engage social media customer care conversations in real-time from start to completion/resolution on Facebook, Twitter, and Instagram</li><li>
Field questions and resolve concerns covering all stages of the travel journey</li><li>
Draft conversational and empathetic responses to customers resolving concerns covering all stages of the travel journey</li><li>
Develop a positive connection and foster trust with our customers and audiences</li><li>
Identify trends, influencers and potential crisis/adverse events and escalate when appropriate</li><li>
Research company, customer and flight information using various tools and resources</li><li>
Work collaboratively with business partners across the organization including Contact Center, Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h4 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h4><ul><li>
Associate degree or 1+ years of relevant work experience in Communications or relevant field of study</li><li>
1+ years communications related experience</li><li>
Strong leadership capabilities including the ability to develop and motivate team members</li><li>
Ability to effectively communicate and collaborate with all levels within the organization</li><li>
Advanced copywriting and conversational communications skills</li><li>
High standard for quality and attention to detail</li><li>
Strong customer service mindset</li><li>
Excellent interpersonal and problem-solving skills</li><li>
Keen ability to work independently and in a team setting</li><li>
Strong ownership mindset and resolve to follow-through</li><li>
Able to adapt to a fast-paced and rapidly changing environment</li><li>
Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday, and overtime hours)</li><li>
Ability to work both in-office and remotely, based on scheduling and operational needs</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p></p><h4 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h4><br>
<p></p><ul><li>
Bachelor's degree</li><li>
Airline or travel industry experience</li><li>
Professional writing experience</li><li>
Customer service experience</li></ul></div><br>
<p></p>
The base pay range for this role is $61,465.00 to $80,110.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Specialist - Social Care

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
<p>
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they&rsquo;re well taken care of and ready to get our customers to their desired destinations. If you&rsquo;re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3>
<p></p>
<ul><li>Troubleshoot, repair and complete preventative maintenance on Ground Service Equipment (both motorized and non-motorized)</li>
<li>Work will include diagnostic testing and repair of gas engines, transmissions, suspension and brake systems</li>
<li>Troubleshooting and repair of diesel engines, heavy industrial equipment, including large aircraft air conditioners, air start and ground electrical power units</li>
<li>Ground Service Equipment Technicians are represented by the International Brotherhood of Teamsters (IBT)</li>
<li>Schedules are bid and awarded according to seniority</li>
<li>Salary increases will be administered according to the current IBT/United contract</li>
<li>New employees are required to join the union within ninety (90) days of employment</li>
<li>There is an initiation fee for joining the union and subsequent monthly union dues which are set by the Local Lodge</li>
</ul></div><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div>
<h3 class="jobSectionHeader"><b>What&rsquo;s needed to succeed (Minimum Qualifications):</b></h3>
<ul><li>24 months of experience with troubleshooting, repair, and maintenance of gas and diesel engines, electrical and hydraulic systems, and motorized equipment</li>
<li>Must have a high school diploma, GED or equivalent</li>
<li>Must possess a valid state issued driver's license</li>
<li>Ability to work any shift assigned (nights, weekends, holidays, and overtime as needed) within 24/7 operation</li>
<li>Ability to climb and work from ladders, and/or walk for extended periods</li>
<li>Ability to work outdoors in all temperatures and weather conditions</li>
<li>Ability to work in an environment with exposure to high noise levels</li>
<li>Moderate lifting</li>
<li>Computer experience for input and retrieval of data</li>
</ul><h3 class="jobSectionHeader"><b>What will help you propel from the pack (Preferred Qualifications):</b></h3>
<ul><li>Certificate of completion from an accredited automotive school</li>
<li>Experience with motorized equipment supporting airport ground operations</li></ul><br>
<p></p>
</div><br>
The starting rate for this role is $34.52.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Ground Service Equipment Technician

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.</p><p><b>
Job overview and responsibilities</b></p><p>
The Safety Supervisor - Airport Operations has primary responsibility to develop, implement and administer the station Airport Operations Safety program. The overall objective is reduction of occupational injuries, minimize aircraft and equipment damage, and to ensure regulatory compliance. In addition, provide oversight and guidance to front line leaders and coworkers in order to maximize and leverage support partnerships with cross divisional operational/hub/station leadership towards accomplishment of safety goals, implementation and maintenance of safety initiatives and to ensure compliance with internal and regulatory agency procedures and standards.</p><ul><li>
Safety Administrative Activities:<ul><li>
Complete all mandatory regulatory and Company required documentation of activities</li><li>
Attend, support and lead division/unit/group safety meetings, Participate on collateral safety projects</li><li>
Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station</li><li>
Safety performance (OSHA, LTI, aircraft damages), Safety Excellence program implementation; Safety Fairs, Annual Audiometric Examinations; Develop strategy and policy to comply with safety mandates locally</li></ul></li><li>
Team Leadership Activities :<ul><li>
Oversee the station safety advocates and Line Operation Safety Audit (LOSA) team, Act as facilitator to the station led Safety Action Teams, Act as liaison with Flight Ops, In Flight and Tech Ops safety teams, Engage front-line co-workers to foster a safety culture; participate in briefings, and develop team communications, Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and labor agreements, Lead performance dialogues with front-line employees to review metrics, safety communication boards, and work area hazard logs to ensure safe behaviors, Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work, Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line employees to review metrics, safety boards and safety communications, Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts</li></ul></li><li>
Performance Management Activities:<ul><li>
Support and promote Ground Safety Action Program (GSAP) and any action plans requested by GSAP Event Review Committee, Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently</li><li>
Ensure and support Safety Management System (SMS) Risk Assessments are accomplished for policy and procedure changes at the station, Identify, address and issue appropriate and timely corrective action in accordance with guidelines, Conduct routine investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues, Recognize and document performance, Partner with Business Partner safety leaders to define and address performance impacting shared goals and service delivery to United's customers, Participate in peer, safety and accident review boards</li><li>
Confront and address inappropriate behavior and performance issues with specific coaching and feedback<br>
</li></ul></li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h3 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h3><br>
<p></p><ul><li>
High School Diploma, GED or education equivalent required</li><li>
Two years&rsquo; experience working in an airline operational capacity or similar experience</li><li>
Demonstrated skill in preparing written and verbal communications, working knowledge of Federal Aviation and/or OSHA regulations</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h3><br>
<p></p><ul><li>
Bachelor&rsquo;s Degree or 5+ years&rsquo; experience in safety preferred</li><li>
Industrial and/or Occupational Safety</li><li>
OSHA 10/30</li><li>
Experience in conflict resolution and decision making and supervising others</li><li>
Formal cause analysis or investigation training</li><li>
Strong written and oral communication skills</li></ul></div><br>
The base pay range for this role is $66,500.00 to $86,616.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Supervisor - Airport Operations, Safety

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div><p>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.</p><div></div><div><br>
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or cell. Focus on performance issues with the goal of changing co-worker behavior. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.</div><div></div><h3 class="jobSectionHeader"><b><br>
Team Leadership Activities</b></h3><ul><li>
Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications</li><li>
Engage and recognize external customers</li><li>
Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards</li><li>
Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met</li><li>
Assess and delegate the appropriate work tasks to Service Directors/Leads/Pursers</li><li>
Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work</li><li>
Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards</li><li>
Develop and implement standard work and continuous improvement processes</li><li>
Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product</li><li>
Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate</li><li>
Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products</li><li>
Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts</li><li>
Serve as a subject matter expert on service and procedures</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Performance Management Activities</b></h3><ul><li>
Develop actions plans to affect behavior change (e.g. dependability, overall job performance)</li><li>
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently</li><li>
Identify, address and issue appropriate and timely corrective action in accordance with guidelines</li><li>
Conduct &quot;routine&quot; investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues</li><li>
Recognize and document excellent performance</li><li>
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers</li><li>
Participate in peer, safety and accident review boards</li><li>
Confront and address inappropriate behavior and performance issues with specific feedback</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Administrative Activities</b></h3><ul><li>
Complete all mandatory regulatory and Company required documentation of activities</li><li>
Document performance issues into case management system</li><li>
Attend division/unit/group meetings</li><li>
Participate on collateral projects</li><li>
Email/Voicemail follow up</li></ul></div><div></div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div><h3 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h3><ul><li>
High school diploma or equivalent</li><li>
Experience leading and influencing a team and customer service experience</li><li>
Strong written and oral communication skills</li><li>
Conflict resolution and decision making, with the ability to lead</li><li>
Experience supervising Union personnel a plus</li><li>
Proficient in IT systems and common software appropriate to work group</li><li>
Business Acumen/Continuous Improvement</li><li>
Customer Focus</li><li>
Conflict Resolution</li><li>
Accountability</li><li>
Teamwork</li><li>
Engagement/Motivation</li><li>
Safety Orientation</li><li>
Planning/multi-tasking</li><li>
Ensure front line co-workers are delivering on service, performance and safety objectives set by the company and station</li><li>
Operational performance (D:0, A:14, bridges, late weights, freight and mail boarded as booked)</li><li>
Controllable Expense (Easy Hours, late lunches)</li><li>
Revenue generation (upsell)</li><li>
Front line performance (SSEs)</li><li>
Safety performance (OSHA, LTI, damages)</li><li>
Serve as first responder for co-worker / customer issues, measured through employee engagement surveys, customer feedback surveys, - survey results-UP, lower number of employee grievances</li><li>
Improved union relations- working within contractual language</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h3><ul><li>
Bachelor's degree and/or 5+ years equivalent work experience</li></ul><p></p><p><br>
Posting will expire on 02-28-2026</p></div><br>
The base pay range for this role is $80,235.90 to $98,066.10.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Supervisor - Airport Operations

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p>
Our Network Operations team works around the clock running United&rsquo;s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United&rsquo;s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.</p><p><b>
Job overview and responsibilities</b></p><p>
The Manager &ndash; SOC Performance &amp; Execution role drives development and execution of SOC tools, training, processes, and other critical areas needed for standardization within the SOC scope. This role will act as a support to the Director &ndash; SOC Performance &amp; Execution in liaising with various other groups such as the NOC, Tools &amp; Technology Teams, ATW / BTW Performance &amp; Execution Teams, and more. The goal of this role will be representing the needs and priorities of the Hub SOCs, Move Team, and Line Station Ops Representatives by management and development of tools and technology.</p><ul><li>
Provides comprehensive product project management support, representing the needs and priorities of the SOCs (Stations Operations Control), Move Team, and Line Station Operations, and collaborates across departments to work on projects aligned with United's United Next goals</li><li>
Partners with Hub Managing Directors, Directors, and SOC &amp; Move Team Sr Managers to create a strategic vision for United's future in these roles, supporting their capacity to manage a growing flight schedule</li><li>
Builds and maintains performance tools, and creates visibility and insights around operational metrics</li><li>
Development will be focused on Power BI and Microsoft Power Platform technology</li><li>
Presents regular updates to key divisional and cross-departmental executives regarding progress on key initiatives and supporting implementation of acquired feedback</li></ul><p>
NOTE: This position is located at the AHSC-Arlington Heights Service Center located in Arlington Heights, IL and considered as a hybrid role working 3 days in office, however that may evolve with the needs of the company.</p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h4 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h4><ul><li>
Bachelor's degree or 4 years of relevant work experience in Business, Project Management, Airline Operations, and or Computer Science</li><li>
3+ years of experience in a strategic operational role required (Airline/Airport related Preferred)</li><li>
1+ years of leadership experience with projects and influencing senior level management and key stakeholders</li><li>
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance</li><li>
Ability to work in a time constrained, very high-pressure environment</li><li>
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities</li><li>
Excellent communication</li><li>
Analytical understanding of IRROPs</li><li>
Comprehensive understanding of tools and process within the SOC scope</li><li>
Must be willing and able to travel 25% domestic</li><li>
Must be willing and able to work a hybrid schedule at the AHSC-Arlington Heights Service Center located in Arlington Heights, IL</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p></p><h4 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h4><ul><li>
Master's degree or 6 years of relevant work experience</li><li>
Bachelor&rsquo;s degree with an emphasis on airline management, aviation or industrial engineering preferred</li><li>
Quantitative and qualitative analysis preferred</li><li>
Thorough knowledge of Power BI and Microsoft Power Platform technology</li></ul></div><br>
The base pay range for this role is $102,220.00 to $133,194.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Manager - SOC Performance & Execution

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p><b><br>
Job overview and responsibilities</b><br>
<br>
An analyst who has a passion for data and analytics with the willingness to dig deep into details as well as the ability to assess the big picture. This role will support Air Operations group in United's Chicago headquarters by gathering data, conducting analyses, building and maintaining dashboards, executive reporting and assist in ad-hoc decision support. Excellent time management and communication skills are keys to success in this role as the role requires multi-tasking on several initiatives simultaneously.</p><ul><li>
Build high-quality dashboards, tools and reports for Air Operations leadership, eTeam, front-line management, and individual business teams throughout the organization</li><li>
Automate existing manual reports and processes to improve operational throughput</li><li>
Curate tables and views that serve as the &quot;single source of truth&quot; for United's operations data</li><li>
Build predictive models and analyze results for dissemination of insights to United leadership</li><li>
Prepare presentations for United leadership and external stakeholders</li><li>
Design meaningful metrics that indicate operational health and inform operational decisions</li><li>
Document the data landscape, maintain an inventory of reports</li></ul><p><b>
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for</b><br>
<b>United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.</b></p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></p><ul><li>
Bachelor's degree required</li><li>
0-1 Year experience</li><li><p>
Very strong problem-solving and analytical thinking capabilities with the ability to collect, organize, analyze, and disseminate significant amounts of</p><p>
information with attention to detail and accuracy</p></li><li>
Understanding of data structures, relationships, and efficient transformations</li><li>
Knowledge and application of data visualization best practices</li><li>
Familiarity with writing complex queries and procedures using both traditional and modern technologies/languages (i.e. SQL, Python, etc.)</li><li>
Data visualization skills using Power BI to produce meaningful, elegant dashboards</li><li>
Proficient in Microsoft Excel and PowerPoint</li><li>
Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes</li><li>
Excellent interpersonal and communication skills</li><li>
Must be adept at juggling several projects and initiatives simultaneously through appropriate prioritization</li><li>
Must be legally authorized to work in India for any employer without sponsorship</li><li>
Must be fluent in English (written and spoken)</li><li>
Successful completion of interview required to meet job qualification</li><li><p>
Reliable, punctual attendance is an essential function of the position</p><p></p><p><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></p></li></ul><p></p><ul><li><p><br>
Master's Degree in a quantitative field like Math, Statistics, Operations Research and/or MBA preferred</p></li><br>
<p></p><li>
Familiarity with various parts of the data ecosystem (acquisition, engineering, storage, management, analysis, visualization, and deployment) preferred</li><li>
Exposure to statistical and analytical methods preferred</li><li>
Experience with JavaScript, D3, HTML, CSS / front-end development</li></ul></div>

Associate Analyst - Operations Performance and Analytics

Join United Airlines and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.