Urwah Admin

United Airlines

United Airlines is a leading airline that operates globally, employing over 100,000 individuals dedicated to providing exceptional service to customers while being a force for good for the planet and each other. The company is committed to innovation in air travel, offering advanced technology and customer service solutions. With a strong presence in the aviation industry, United Airlines invites individuals to join their journey in transforming air travel.

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div></div><div><div><p><br>
Starting Pay: $22.04 per hour</p><p></p><p><br>
The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customer service.</p></div></div><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div>
<h3 class="jobSectionHeader"><b>What You Need to Succeed (Minimum Requirements):</b></h3>
<p></p>
<ul><li>At least 18 years old</li>
<li>High school diploma, GED, or equivalent</li>
<li>Comfortable with computers, mobile devices, and new technologies</li>
<li>Able to stand, walk, and handle baggage for an eight-hour shift</li>
<li>Able to read, write and speak English fluently</li>
<li>Ability to communicate with other departments and flight crews</li>
<li>Must possess a valid state-issued driver&rsquo;s license, with a good driving record</li>
<li>Must be eligible to acquire and maintain credentials vital for the position</li>
<li>Must pass a background check</li>
<li>Must pass a pre-placement physical ability test, hearing and vision tests, and drug screen</li>
<li>Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances</li>
<li>Available during day and night shifts, weekends, and holidays</li>
<li>When necessary, based on the needs of the operation, you will be required to work mandatory overtime</li>
<li>Able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces, including lifting up to 70lbs</li>
<li>Ability to obtain required training certifications, perform safety checks, and successfully complete all required job functions, including but not limited to operating and driving equipment, loading and unloading baggage and cargo, interpreting load sheets, baggage tags, and cargo labels</li>
<li>Work outdoors in all temperatures and weather conditions</li>
<li>Must be legally authorized to work in the United States for any employer without sponsorship</li>
<li>Work where there will be exposure to high noise levels</li>
<li>Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, except for military duty or government-approved exceptions</li>
<li>Successful completion of interview and assessment required to meet job qualifications</li>
<li>Reliable, punctual attendance is a crucial function of the position</li>
<li>Ability to meet our uniform, and appearance standards</li>
<li>Must be willing and able to work 100% on-site</li>
</ul>
</div><br>
This is also a bonus eligible position (i.e. profit sharing).<br>
<br>
We offer competitive benefits: medical, dental, vision, life, accident &amp; disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Ramp Service Employee - Full-Time

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p>
Find your future at United! We&rsquo;re reinventing what our industry looks like, and what an airline can be &ndash; from the planes we fly to the people who fly them. When you join us, you&rsquo;re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.</p><p>
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world&rsquo;s biggest route network. Connect outside your team through employee-led Business Resource Groups.</p><p>
Create what&rsquo;s next with us. Let&rsquo;s define tomorrow together.</p><p>
We&rsquo;re not just in the business of transporting people. We&rsquo;re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options &ndash; from Marketing to Finance, Logistics to Data Analytics, and more &ndash; you can build a career within a career and gain exposure to so many areas of our airline&rsquo;s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2><p>
The Cargo Sales Inside Sales Representative manages inside sales responsibilities for both assigned and unassigned accounts by assisting customers with all sales needs including customer-focused solutions, bookings, rate quotes, pricing, accounting resolutions. Solid solution-oriented, problem-solving skills.</p><ul><li>
Provide best-in-class customer service via email, phone and in-person. Handles all incoming sales matters for accounts assigned to Account Executives the ISR is assigned to support. This includes handling booking, trucking, rate quotes, billing issues and actively calling assigned accounts to generate revenue when and where opportunities exist or as directed by manager or account executive</li><li>
Provides sales quotations to customers</li><li>
Provides network and routing service solutions to customers</li><li>
Completes shipment bookings for customers</li><li>
Support outside sales teams as needed</li><li>
Proactively hunts for new business opportunities</li><li>
Collaborates with Operations and Revenue Management to ensure reliable, high-quality customer service</li></ul><p>
This position works a hybrid schedule based out of the United Cargo facility at the Los Angeles International Airport. This role will also be required to travel up to 10% of the time.</p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><h2 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h2><ul><li>
High school diploma or equivalent</li><li>
2+ years of customer service, sales, or retail experience</li><li>
Knowledge and experience with Microsoft Office (Outlook, Word, Excel)</li><li>
Ability to project and maintain a positive disposition and optimistic outlook within a fast-paced environment is essential</li><li>
Must possess a valid, active driver&rsquo;s license and have access to a reliable personal vehicle to travel to customer meetings throughout the region.</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Must be able to obtain a SIDA badge issued by the Airport Authority</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h2 class="jobSectionHeader"><b>
What will help you propel from the pack (Preferred Qualifications):</b></h2><ul><li>
Bachelor's degree or 4 years of relevant work experience</li><li>
Prior operations experience</li><li>
Knowledge of cargo sales/freight forwarding industry</li><li>
Strong problem solving / analytical skills</li><li>
Adaptability, Change-management and flexibility are key</li><li>
Strong commercial aptitude</li></ul><p>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</p><br>
The base pay range for this role is $52,060.00 to $67,798.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Inside Sales Representative - Cargo Sales

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
<p>
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they&rsquo;re well taken care of and ready to get our customers to their desired destinations. If you&rsquo;re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3>
<p></p>
<p>The Electrician should have a detailed solid understanding and ability to install, repair, test and adjust electrical machinery and equipment and its associated test equipment according to the NEC and OSHA standards, including:</p>
<p></p>
<ul><li>Strong working knowledge in industrial solid-state circuitry which includes power type transistors diodes, general AC and DC motor generator circuits, various transformer types and general repair of all building electrical equipment.</li>
<li>Electricians must be able to work around the clock shifts, including weekends and holidays, in the outdoors in all weather conditions.</li>
<li>Schedules are bid and awarded based on seniority.</li>
<li>Electricians are represented by the International Brotherhood of Teamsters (IBT).</li>
<li>Salary increases will be administered according to the current IBT/United contract.</li>
</ul>
</div><p></p><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div>
<h3 class="jobSectionHeader"><b>What&rsquo;s needed to succeed (Minimum Qualifications):</b></h3>
<p></p>
<ul><li>High School Diploma or GED/equivalent.</li>
<li>Must be able to read and interpret electronic and electrical symbols for wiring diagrams and schematics.</li>
<li>Must be familiar with high voltage equipment.</li>
<li>Capable of running, bending, installing conduit and pulling wire.</li>
<li>Must have at least 24 months of Industrial Electrician experience.</li>
<li>Must have excellent organizational skills.</li>
<li>Good verbal and written communication skills.</li>
<li>Mobility requirements including lifting, carrying, crawling, and ladder climbing.</li>
<li>Comfortable and able to work in confined spaces.</li>
<li>Must be available to work any shift that is assigned to you within a 24 hour/day, 7 day/week operation which can include late nights, early hours, weekends and holidays. Employees may bid for schedules several times a year and schedules are awarded according to seniority.</li>
<li>Regular attendance and punctuality in accordance with United&rsquo;s policies.</li>
<li>Overtime available/required depending upon operational need.</li>
</ul>
<p></p><h3 class="jobSectionHeader"><b>What will help you propel from the pack (Preferred Qualifications):</b></h3>
<p></p>
<ul><li>Journey level experience</li></ul><br>
<p></p>
</div><br>
The starting rate for this role is $40.48.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Base Specialty Electrican

<div>
 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
 <br/>
 <br/>
 Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
 <br/>
 <br/>
 <strong>
  Job Overview And Responsibilities
  <br/>
  <br/>
 </strong>
 The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement. Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement. Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics. Partners with and drives supervisor and frontline team. Serves as station service champion. Directs the customer handling activities and all aspects of the planeside ramp service operation.
 <br/>
 <br/>
 <ul>
  <li>
   Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagement
  </li>
  <li>
   Support station and company objectives through effective process management and continuous improvement
  </li>
  <li>
   Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations
  </li>
  <li>
   May also be assigned budget responsibility
  </li>
  <li>
   Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption
  </li>
  <li>
   Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes
  </li>
  <li>
   Act as the station&rsquo;s service advocate, overseeing customer handling activities and all planeside ramp operations
  </li>
  <li>
   Ensure the station meets its operational goals and performance metrics
  </li>
  <li>
   Foster positive employee and labor relations through ongoing engagement and effective communication
  </li>
  <li>
   Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 What&rsquo;s needed to succeed (Minimum Qualifications):
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Minimum 3 years leadership experience in an operational environment
  </li>
  <li>
   Passion for service; drives performance; team leadership; coaches/develops employees
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Demonstrated ability to develop and motivate personnel
  </li>
  <li>
   Strong problem solving skills and drive for excellence
  </li>
  <li>
   Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
  </li>
  <li>
   Must live in the vicinity of the airport
  </li>
  <li>
   Travel required as needed
  </li>
  <li>
   Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
  </li>
  <li>
   Must be eligible to acquire and maintain credentials vital for the position
  </li>
  <li>
   Must be legally authorized to work in the United States for any employer without sponsorship
  </li>
  <li>
   Successful completion of interview required to meet job qualification
  </li>
  <li>
   Reliable, punctual attendance is an essential function of the position
   <br/>
   <br/>
  </li>
 </ul>
 What will help you propel from the pack (Preferred Qualifications):
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree or related experience
  </li>
  <li>
   Customer Service and/or Ramp experience
  </li>
  <li>
   Hub experience
  </li>
  <li>
   Knowledge of Union Contract
  </li>
  <li>
   Project Management Experience
   <br/>
   <br/>
  </li>
 </ul>
 The base pay range for this role is $102,220.00 to $133,194.00.
 <br/>
 <br/>
 The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
 <br/>
 <br/>
 You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
 <br/>
 <br/>
 United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com
</div>


Assistant General Manager - Line Station

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div><p>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.</p><p>
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or area.</p><ul><li>
Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts. Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence. Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality). Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals. Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.</li><li>
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability. Develop and implement standard work processes; ensure effective shift turnover and operational alignment.</li><li>
Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.</li><li>
Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.</li><li>
Partner with Business Partners to support shared goals and ensure consistent service delivery.</li><li>
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).</li></ul></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h4 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h4><ul><li>
High school diploma or equivalent</li><li>
2+ years&rsquo; experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program</li><li>
Experience leading teams and delivering customer service</li><li>
Strong written, verbal, and interpersonal communication skills</li><li>
Proven ability in conflict resolution, decision-making, and team leadership</li><li>
Proficient in IT systems and job-relevant software</li><li>
Demonstrated strengths in business acumen, continuous improvement, and customer focus</li><li>
Strong sense of accountability, teamwork, motivation, and safety orientation</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h4 class="jobSectionHeader"><br>
<b>
What will help you propel from the pack (Preferred Qualifications):</b></h4><ul><li>
Bachelor's degree or related experience</li><li>
Union experience</li></ul></div><br>
The base pay range for this role is $80,235.90 to $98,066.10.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Supervisor - Ramp Airport Operations

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p><b>
Job overview and responsibilities</b></p><p><br>
Acts as a trusted travel advisor/communicator to deliver customer engagement for online social messaging and demonstrates United's shared purpose &amp; values, and is the brand voice on all social media channels, fielding questions and resolving issues from customer in real-time. As an active representative of United, this role strengthens social media communities by providing a helpful, effortless and trusted support experience, while developing relationships to generate positive sentiment and long-lasting loyalty.</p><br>
<p></p><ul><li>
Manage and engage social media customer care conversations in real-time from start to completion/resolution on Facebook, Twitter, and Instagram</li><li>
Field questions and resolve concerns covering all stages of the travel journey</li><li>
Draft conversational and empathetic responses to customers resolving concerns covering all stages of the travel journey</li><li>
Develop a positive connection and foster trust with our customers and audiences</li><li>
Identify trends, influencers and potential crisis/adverse events and escalate when appropriate</li><li>
Research company, customer and flight information using various tools and resources</li><li>
Work collaboratively with business partners across the organization including Contact Center, Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h4 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h4><h4 class="jobSectionHeader"><b>
</b></h4><ul><li>
Associate degree in Communications or 1+ years of relevant work experience</li><li>
1+ years communications related experience</li><li>
Strong leadership capabilities including the ability to develop and motivate team members</li><li>
Ability to effectively communicate and collaborate with all levels within the organization</li><li>
Advanced copywriting and conversational communications skills</li><li>
High standard for quality and attention to detail</li><li>
Strong customer service mindset</li><li>
Excellent interpersonal and problem-solving skills</li><li>
Keen ability to work independently and in a team setting</li><li>
Strong ownership mindset and resolve to follow-through</li><li>
Able to adapt to a fast-paced and rapidly changing environment</li><li>
Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday, and overtime hours)</li><li>
Ability to work both in-office and remotely, based on scheduling and operational needs</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p></p><h4 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h4><br>
<p></p><ul><li>
Bachelor's degree</li><li>
Airline or travel industry experience</li><li>
Professional writing experience</li><li>
Customer service experience</li></ul></div><br>
The base pay range for this role is $61,465.00 to $80,110.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Specialist - Social Care

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p>
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.</p><p><b><br>
Job overview and responsibilities</b></p><p><br>
As Director of the Customer Insights &amp; Analytics team, you play a critical role in making United Airlines the &ldquo;airline of choice&rdquo; for more customers. We use a mixture of operational data and customer feedback to analyze performance and identify/prioritize opportunities to improve the customer experience across the full travel journey. You lead the team that serves as the central insights engine that enables stakeholders from across the enterprise to make informed decisions on behalf of our customers. This leadership role is an excellent opportunity to influence strategy and investment, and to see your insights put into action (not just a report). There is visibility and influence up to the highest levels of the company.</p><p>
We are seeking curious, driven, and analytically-oriented individuals who excel at influencing others through analysis, insights, and storytelling. A successful candidate will need to be able to partner with a wide variety of stakeholders (e.g., Airport Operations, Network Planning, Corporate Real Estate, Contact Center, Digital Technology) to understand their business and learning objectives. Pursuing those learning objectives, we use a variety of qualitative and quantitative methods to produce actionable insights. This leader should be comfortable designing research studies, working with large/mixed datasets to extract insights, distilling our findings into recommendations for stakeholders, and packaging it all into a polished and cohesive story for senior executives.</p><p>
This role requires an individual with excellent analytical abilities and strong business acumen. It also requires a strong team leader that is capable of balancing the project workload across an experienced team of insights professionals (split across Chicago and Delhi). This leader will also oversee the budget and external relationships associated with key partnerships related to Customer Experience (CX) management and measurement.</p><br>
<p></p><ul><li>
Function as customer insights advocate and represent the customer&rsquo;s voice in business decisions</li><li>
Champion insights across all levels of the organization</li><li>
Keep abreast of internal/external trends, provide leadership, analytics, business insight and be a strong influencer to drive customer experience improvements</li><li>
Manage day-to-day operation of customer insights functions</li><li>
Including identifying opportunities based on trend results and collaborating with stakeholders to drive actions</li><li>
Coach, counsel, and motivate the team</li><li>
Sets and achieves individual and team goals as well as individual career development plans. Attract and retain top talent in this space</li><li>
Identify opportunities to enhance customer insights and drive productivity and efficiency with our team</li><li>
Propose new questions or ideas, explore new data sources, identify new analyses, analytical methodologies or techniques<br>
</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h4 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h4><h4 class="jobSectionHeader"><b>
</b></h4><ul><li>
Bachelor's degree or 4 years of relevant work experience</li><li>
Familiarity with operational data impacting customers (e.g. flight statistics, network schedules, baggage statistics, employee tools, business partners)</li><li>
At least 8 years of related work experience</li><li>
At least 3 years of team leadership experience</li><li>
At least 6 years of experience in analytical role (analysis, information science, data visualization or other relevant quantitative field)</li><li>
Must have excellent analytical aptitude including ability to develop sound insights across multiple data sources</li><li>
Ability to prepare executive level presentations is required</li><li>
Ability to interact with all levels of management</li><li>
Initiative, self-motivation and a strong sense of urgency are essential</li><li>
Proficiency in Microsoft Excel and PowerPoint required</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h4 class="jobSectionHeader"><b>
</b></h4><h4 class="jobSectionHeader"><b>
What will help you propel from the pack (Preferred Qualifications):</b></h4><br>
<p></p><ul><li>
Master's degree</li><li>
Understanding of airline operations, network scheduling, customer operations, and customer experience metrics (e.g. NPS, CSAT)</li><li>
Experience with visualization tools preferred</li><li>
Expertise with quantitative analysis tools and querying relational databases (SQL, R, Python)</li></ul></div><br>
The base pay range for this role is $159,790.00 to $207,998.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Director - Customer Analytics

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