Qureos Mentor

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 The Unit Manager &ndash; Commercial Banking lead the Commercial banking client portfolio (Assets &amp; Liabilities), across mid-market, SME and upper SME clients. The role is responsible for building a high-quality lending book, managing a team of relationship managers (RMs/ SRMs), ensuring strong credit underwriting discipline, driving revenue growth, and maintaining roust risk and compliance standard in line with UAE central bank regulation and bank&rsquo;s internal governance framework
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 Business Development &amp; Portfolio Growth
 
 
 <ul>
 <li>
 Drive acquisition of new to bank relationships across Commercial segment defined.
 </li>
 <li>
 Deliver on annual asset growth targets (Working capital, loans, Trade finance and Cash Management products)
 </li>
 <li>
 Lead a team of relationship managers, to achieve business targets
 </li>
 <li>
 Build industry specify strategies
 </li>
 <li>
 Lead Cross-sell/Upsell initiatives from GTB &amp; Treasury (Trade, Cash, FX &amp; derivatives, Payments)
 </li>
 <li>
 Conduct Market research to identify new business opportunities and competitor strategies
 </li>
 <li>
 Ensure deepening of wallet share through structure finance and trade utilization
 </li>
 </ul>
 
 
 
 
 
 Credit &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure high quality credit proposals, financials spreading, and cash -flow analysis
 </li>
 <li>
 Review credit applications for accuracy, compliance and risk appetite alignment
 </li>
 <li>
 Maintain portfolio quality through proactive monitoring of early warning signals (EWS)
 </li>
 <li>
 Manage overdue, restructuring, recovery actions in collaboration with credit/ SAM
 </li>
 <li>
 Uphold regulatory expectations: CBUAE guidelines, IFRS9, AML/ KYC Sanctions and ESG
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, coach, and mentor a team of Relationship Managers and Assistant RMs.
 </li>
 <li>
 Conduct regular reviews of RM pipelines, call reports, and portfolio plans.
 </li>
 <li>
 Drive productivity benchmarks (average monthly asset booking, revenue/RM, pipeline coverage).
 </li>
 <li>
 Ensure training on products, credit skills, compliance and sales excellence.
 </li>
 <li>
 Instill a culture of integrity, governance and customer-centricity.
 </li>
 </ul>
 
 
 
 
 
 Client Management &amp; Customer Experience
 
 
 <ul>
 <li>
 Act as senior escalation point clients.
 </li>
 <li>
 Build strong client relationships, ensuring high service quality and fast TAT.
 </li>
 <li>
 Partner with Operations, GTB, Trade OPS, CCU, and Legal to ensure seamless delivery.
 </li>
 <li>
 Promote digital adoption (Online Banking, Cash Management Portal, API Banking, Mobile).
 </li>
 </ul>
 
 
 
 
 
 Governance Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure full adherence to KYC/AML, Sanctions, Enhanced Due Diligence (EDD) and onboarding rules.
 </li>
 <li>
 Maintain complete documentation, covenant monitoring and annual reviews.
 </li>
 <li>
 Enforce policy compliance for pricing, collateral, security documentation and facility usage.
 </li>
 <li>
 Support internal/external audits and close all observations on time.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 :
 
 <ul>
 <li>
 Bachelor's degree in finance, business, or a related field MBA or professional banking qualifications (ACCA, CFA, IFQ) preferred.
 </li>
 <li>
 10+ years in SME/corporate banking, or financial services, with a proven track record in sales &amp; relationship management and Team Management
 </li>
 </ul>
</div>

Unit Manager, Commercial Banking (Assets & Liabilities) Wholesale Banking

<div>
 
 
 About the Role
 
 
 
 We are seeking an experienced
 
 Senior Legal Counsel &ndash; Advisory
 
 to join our Legal Department. In this role, you will provide high-quality legal support across the bank, ensuring our documentation, agreements, and processes are compliant, commercially sound, and aligned with UAE laws and Central Bank regulations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Draft, review, and negotiate a wide range of legal agreements to ensure enforceability and alignment with commercial objectives
 </li>
 <li>
 Provide timely legal advisory to all business units on corporate, retail, operational, and regulatory matters
 </li>
 <li>
 Review and enhance standard credit facility, guarantee, and security documentation
 </li>
 <li>
 Assist in the management of legal cases and complaints involving the bank
 </li>
 <li>
 Represent the bank before courts, government authorities, police, and public prosecutor offices, where required
 </li>
 <li>
 Conduct research on changes in UAE laws and CB UAE regulations; recommend updates to internal policies and documentation
 </li>
 <li>
 Prepare and submit legal reports to internal committees and stakeholders
 </li>
 <li>
 Ensure effective risk management and compliance with internal and external regulations
 </li>
 <li>
 Draft and translate legal documents in both English and Arabic
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law from a recognized university
 </li>
 <li>
 Minimum 10 years&rsquo; experience within a law firm and/or banking environment
 </li>
 <li>
 Strong knowledge of UAE laws, court procedures, and CB UAE regulations
 </li>
 <li>
 Experience with security and credit documentation
 </li>
 <li>
 Excellent command of Arabic and English (written and spoken), including translation skills
 </li>
 </ul>
 
 
 Desirable:
 
 
 <ul>
 <li>
 Experience in banking claims, corporate finance, insurance-related legal matters, or intellectual property
 </li>
 <li>
 Experience working with regulatory bodies and government agencies
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem‑solving skills
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Strong interpersonal skills with the ability to work effectively across departments
 </li>
 <li>
 Ability to manage multiple assignments and meet deadlines
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 High level of discretion and professionalism
 </li>
 </ul>
 
 
</div>

Senior Legal Counsel – Advisory, Legal Department

<div>
 
 
 Job Purpose
 
 :
 
 
 The Product Manager &ndash; Commercial Banking will be responsible for developing, managing, and enhancing the bank&rsquo;s suite of commercial banking products (including deposits, lending, trade finance, cash management, and digital solutions). The role requires strong market knowledge, product development expertise, and the ability to drive profitability, customer satisfaction, and regulatory compliance. The role will have accountable across the agile product life cycle and ultimate responsibility for delivery of products and services of Commercial banking customers
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 1.
 
 Product Strategy &amp; Development
 
 
 <ul>
 <li>
 Design and implement the commercial banking product roadmap aligned with the bank&rsquo;s strategic objectives.
 </li>
 <li>
 Own the product requirements and road map, prioritize and manage the product backlog, ensuring that if reflects user needs, nosiness priorities, and align with the overall bank strategy
 </li>
 <li>
 Identify gaps in the existing product portfolio and develop innovative solutions tailored to SMEs, mid-market, and corporate clients.
 </li>
 <li>
 Conduct competitor benchmarking and market research to ensure product relevance and differentiation.
 </li>
 </ul>
 
 
 
 
 2.
 
 Portfolio Management &amp; Performance
 
 
 <ul>
 <li>
 Manage the end-to-end product lifecycle &ndash; conceptualization, pricing, launch, monitoring, and review.
 </li>
 <li>
 Track product performance (P&amp;L, balance sheet growth, fee income, cross-sell ratios) and recommend corrective actions.
 </li>
 <li>
 Ensure commercial banking products support CASA growth, liability mobilization, and lending objectives.
 </li>
 </ul>
 
 
 
 
 3.
 
 Client &amp; Market Engagement
 
 
 <ul>
 <li>
 Work closely with Relationship Managers (RMs) and Sales teams to understand client needs and translate them into product offerings.
 </li>
 <li>
 Support client pitches, product demonstrations, and customized structuring for key clients.
 </li>
 <li>
 Drive awareness and adoption of digital channels and transaction banking solutions among commercial clients
 </li>
 </ul>
 
 
 
 
 4.
 
 Risk, Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure adherence to regulatory requirements, AML/KYC standards, and internal risk policies.
 </li>
 <li>
 Develop product approval notes and present them to management/ committees for sign-off.
 </li>
 <li>
 Establish governance frameworks for product pricing, limits, and risk segmentation.
 </li>
 </ul>
 
 
 
 
 5.
 
 Collaboration &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner with IT, Operations, Risk, Compliance, and Finance teams for seamless product implementation.
 </li>
 <li>
 Collaborate with Marketing to design product campaigns and enhance brand visibility in the commercial banking segment.
 </li>
 <li>
 Train and support front-line teams to improve product knowledge and sales effectiveness.
 </li>
 </ul>
 
 
 
 
 
 Job Requirement
 
 :
 
 <ul>
 <li>
 Bachelor's degree in business, Information Technology, or a related field (MBA preferred).
 </li>
 <li>
 3-5 Years atleast in Corporate/ Commercial banking, or financial services, with Product Management, or transaction banking experience
 </li>
 </ul>
</div>

Product Manager, Commercial Banking - Wholesale Banking

<div>
 
 
 Job Purpose
 
 :
 
 
 The Portfolio &amp; Analytics Manager will be responsible for managing, analyzing, and optimizing the Commercial Banking portfolio across Assets, Liabilities, and all Commercial Banking Products. The role requires strong quantitative, analytical, and strategic skills to support growth objectives, ensure portfolio quality, and drive data-led decision-making. This position will work closely with Product Manager, Relationship Management, Credit, Risk, Finance, and senior leadership to provide insights and recommend strategies that balance growth, profitability, and risk.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Portfolio Management
 
 
 <ul>
 <li>
 Monitor the Commercial Banking portfolio across loans, deposits, trade finance, and cash management.
 </li>
 <li>
 Track key portfolio metrics (growth, yield, concentration, delinquencies, RAROC, cross-sell ratios, etc.).
 </li>
 <li>
 Conduct portfolio segmentation (by sector, geography, customer size, and risk profile).
 </li>
 <li>
 Provide early warning signals and recommend actions for stressed sectors or customers.
 </li>
 <li>
 Drive balance sheet optimization and product mix strategies to maximize profitability
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Analytics &amp; Insights
 
 
 <ul>
 <li>
 Develop dashboards, MIS, and portfolio performance reports for management committees
 </li>
 <li>
 Conduct scenario analysis, stress testing, and sensitivity analysis on the portfolio.
 </li>
 <li>
 Support product teams with data-driven insights for pricing, campaign design, and customer targeting.
 </li>
 <li>
 Apply advanced analytics (including statistical modeling, credit scoring, and trend forecasting) to identify growth opportunities.
 </li>
 <li>
 Benchmark portfolio performance against peers and market trends
 </li>
 </ul>
 
 
 
 
 
 Strategy &amp; Business Planning
 
 
 <ul>
 <li>
 Support annual planning, budgeting, and forecasting with detailed portfolio analytics.
 </li>
 <li>
 Provide inputs to product and segment strategies, ensuring risk-return alignment.
 </li>
 <li>
 Evaluate customer acquisition, retention, and profitability at segment and product levels.
 </li>
 <li>
 Support decision-making for new initiatives, such as segment growth, liability mobilization, or digital solutions.
 </li>
 </ul>
 
 
 
 
 
 Risk &amp; Compliance
 
 
 <ul>
 <li>
 Ensure portfolio monitoring adheres to internal credit policy and UAE Central Bank regulatory requirements.
 </li>
 <li>
 Provide data inputs for risk appetite frameworks and sectoral exposure limits.
 </li>
 <li>
 Collaborate with Risk teams to identify high/medium/low risk sectors and ensure mitigation plans.
 </li>
 <li>
 Maintain compliance with KYC/AML monitoring through portfolio-level analytics.
 </li>
 </ul>
 
 
 
 
 
 Job Requirement
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Business, Economics, Statistics, or related field (Master&rsquo;s/MBA preferred or Professional Certification in Finance)
 </li>
 <li>
 7&ndash;10 years of experience in commercial/corporate banking, with at least 3 years in portfolio/analytics roles. Strong knowledge of credit, liabilities, transaction banking, and UAE commercial banking landscape. Proven track record in financial and portfolio analysis, reporting, and strategy development.
 </li>
 </ul>
 
 
</div>

Manager, Portfolio & Analytics, Commercial Banking - Wholesale Banking

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Join United Arab Bank and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.