Qureos Mentor

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

<div>
 
 
 Job Purpose
 
 
 
 
 
 <ul>
 <li>
 Organize and administer all the back office functions for WBG-Contracting under guidance of Unit Head, to ensure achievement of department goals &amp; objectives.
 </li>
 <li>
 Process Account Opening Requests, account maintenance, other clients&rsquo; request and ensure periodical KYC update
 </li>
 <li>
 Render support functions such as, financial statements&rsquo; analysis if required and communication with other UAB Departments.
 </li>
 <li>
 Process periodic reports for review at H.O. and for Contracting Segment Head in coordination with the Relationship Managers and Team Leaders (TLs).
 </li>
 <li>
 Control the permanent supervision process for Contracting matters, so that all types of anomalies are eliminated and / or minimized and timely rectified
 </li>
 </ul>
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Coordinate with relationship team members for collection of juridical documents and to review documents for account opening and any subsequent modifications &amp; periodical KYC update in line with UAB policy guidelines. Also, safekeeping of the documents.
 </li>
 <li>
 Coordinate with relationship team members and other internal customers to meet the banking requirement of the Contracting customers
 </li>
 <li>
 Prepare different periodic reports for review and controls at WB and Head Office under guidance of Relationship Managers &amp; TLs.
 </li>
 <li>
 General administration of the security documents in line with UAB policy and management guidelines.
 </li>
 <li>
 To render administrative support functions within CIBWB, such as maintenance of files &amp; records etc.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree of any relevant major
 </li>
 <li>
 Min 7 years&rsquo; experience as Relationship Officer
 </li>
 <li>
 Effective communication skills in English and Arabic
 </li>
 <li>
 Good inter-personal and communication skills.
 </li>
 <li>
 Supervisory skills
 </li>
 <li>
 Planning and organizing skills
 </li>
 </ul>
</div>

Senior Relationship Officer, Contracting Finance - Wholesale Banking

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 Implement fraud prevention strategies and policies.
 </li>
 <li>
 Adequate fraud monitoring to prevent and mitigate incidence of both Internal &amp; External Frauds, with a view to enhance controls.
 </li>
 <li>
 Developing an anti-fraud culture by conducting fraud awareness programs.
 </li>
 <li>
 Assist in investigations relating to incidences of actual, attempted or suspected fraud, and all instances of major control breaches.
 </li>
 <li>
 Prevent, deter, detect and investigate acts of fraud committed against the bank or its customers including internal fraud.
 </li>
 </ul>
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 <ul>
 <li>
 Analyze and monitor applications/ transactions for signs of fraudulent activity and conduct analysis on suspicious transactions and activities.
 </li>
 <li>
 Prepare detailed reports on fraud incidents and findings, alongside staying updated with the latest trends and techniques in fraud prevention.
 </li>
 <li>
 Review and recommend enhancements to the existing controls to prevent/ detect fraud.
 </li>
 <li>
 Utilize data analytics and software tools to identify potential threats.
 </li>
 <li>
 Impart training to the bank staff employees on fraud detection and prevention techniques.
 </li>
 <li>
 Proactively assists in the oversight of a Fraud Risk Management Program using data extraction, data analytics and management reporting.
 </li>
 <li>
 Detect and prevent fraudulent activity based on reports, alerts, or notifications from third parties requesting assistance. Maintain detailed records of fraud cases and investigations through a tracker which is updated periodically.
 </li>
 <li>
 Ensure confidentiality of all information collected during the fraud risk management unit (FRMU) analysis.
 </li>
 <li>
 Ensure Special Assets Management (SAM), Legal, law enforcement officials and Insurance companies are provided with required information from time-to-time to facilitate faster resolution/recovery of the case.
 </li>
 <li>
 Conduct analysis on the routine checks for the external and internal referrals and monitor the implementation of recommendations.
 </li>
 <li>
 Conduct sample review of customer applications from sourcing to disbursement for all products.
 </li>
 <li>
 Implement and automate current fraud prevention processes.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Bachelor's degree from a recognized institution
 </li>
 <li>
 Professional certifications (e.g., CFE, CISA, CISM) are an advantage
 </li>
 <li>
 10+ years of banking experience in Fraud Risk Management
 </li>
 <li>
 Understanding concepts of fraud prevention/ detection as part of risk management in banks
 </li>
 <li>
 This vacancy will be on a second party contract
 </li>
 </ul>
 
 
</div>

Senior Officer, Fraud Prevention - Risk Department

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Develop and execute strategic marketing initiatives that drive growth across United Arab Bank&rsquo;s banking products, including deposits, loans, credit cards, mortgages, and wealth solutions. The role is responsible for translating business objectives into impactful marketing strategies and campaigns that strengthen brand awareness, customer acquisition, and retention. It involves leading integrated ATL, BTL, and digital campaigns, leveraging data-driven insights to enhance customer engagement, and ensuring consistency across all communication touchpoints. The position also oversees market research, and performance tracking to ensure optimal resource allocation, measurable results, and alignment with the bank&rsquo;s overall goals.
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 
 
 Marketing Strategy &amp; Planning:
 
 
 <ul>
 <li>
 Develop and implement the marketing strategy for UAB products, focused on Retail Banking (deposits, loans, credit cards, mortgages, wealth solutions, etc)
 </li>
 <li>
 Align marketing initiatives with the overall business objectives, brand awareness KPIs, customer acquisition goals, and revenue targets
 </li>
 <li>
 Conduct market research and competitor analysis to identify opportunities, gaps, and trends
 </li>
 <li>
 Define positioning, messaging, and launch plans for new and existing banking products
 </li>
 <li>
 Collaborate with product teams to enhance our products value propositions, tailored to customer segments
 </li>
 <li>
 Drive adoption of digital platforms (mobile, online banking) through targeted marketing initiatives
 </li>
 </ul>
 
 
 
 
 
 Campaign Management, Execution, and Performance Tracking:
 
 
 <ul>
 <li>
 Lead integrated campaigns across ATL, BTL, and digital channels, ensuring brand consistency and compliance
 </li>
 <li>
 Track campaign effectiveness through pre-defined KPIs and optimize based on insights
 </li>
 <li>
 Drive campaigns that support brand awareness, lead generation, cross-sell, upsell, and retention initiatives
 </li>
 <li>
 Report campaign results, insights, and recommendations
 </li>
 <li>
 Maintain dashboards and trackers for ongoing performance management
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Engagement:
 
 
 <ul>
 <li>
 Champion customer-centric marketing, ensuring campaigns enhance the end-to-end banking journey
 </li>
 <li>
 Leverage CRM and data-driven insights for personalized, targeted communications
 </li>
 <li>
 Build client engagement initiatives that strengthen long-term relationships
 </li>
 </ul>
 
 
 
 
 
 Budget Management:
 
 
 <ul>
 <li>
 Manage and allocate marketing budgets efficiently to maximize growth opportunities
 </li>
 </ul>
 
 
 
 
 
 Leadership, Collaboration, and Cross-Functional Coordination:
 
 
 <ul>
 <li>
 Lead and mentor a team of marketers, fostering a culture of innovation, collaboration, and performance
 </li>
 <li>
 Work closely with product, sales, and data and analytics teams to align marketing efforts with business goals and product offerings
 </li>
 <li>
 Collaborate with agencies and media partners to deliver creative, impactful, and cross-channel campaigns
 </li>
 <li>
 Coordinate with relevant bank units to prepare summary reports for regulators, detailing educational and awareness activities and proposed plans
 </li>
 <li>
 Coordinate with internal stakeholders to oversee Marketing and Communications risk assessment and control initiatives, ensuring potential risks are identified, evaluated and mitigated
 </li>
 </ul>
 
 
 
 
 
 Educational and Awareness Programs:
 
 
 <ul>
 <li>
 Oversee educational and awareness programs designed for bank customers and the general public
 </li>
 <li>
 Conduct an annual review of educational initiatives based on impact and reach criteria, making necessary improvements to awareness programs
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Communication, Business Administration, or a related field
 </li>
 <li>
 Minimum of 10 years of experience in marketing and communication, with at least 4 years in a marketing role within the banking or financial services industry.
 </li>
 <li>
 Proven track record in developing and executing successful Marketing strategies.
 </li>
 <li>
 Knowledge of banking regulations and consumer awareness programs.
 </li>
 </ul>
</div>

Senior Manager, Marketing & Communications

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Senior Manager &ndash; Growth Marketing is responsible for shaping and driving UAB&rsquo;s long-term growth marketing strategy. This role emphasizes setting a clear vision for scalable and sustainable growth across digital and offline channels, ensuring alignment with the bank&rsquo;s overall business objectives. By leveraging data, market insights, and customer behavior analysis, the Senior Manager defines strategies that optimize customer acquisition, engagement, retention, and lifetime value. The role provides strategic direction for multi-channel campaigns, fosters cross-functional collaboration, and establishes frameworks for performance measurement, innovation, and continuous improvement to strengthen UAB&rsquo;s competitive positioning.
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 
 
 Growth Marketing Strategy Development and Leadership:
 
 
 
 
 
 <ul>
 <li>
 Define and lead UAB&rsquo;s growth marketing strategy, ensuring alignment with overall business objectives and long-term brand positioning.
 </li>
 <li>
 Translate business goals into actionable marketing roadmaps across digital and offline channels, with a focus on customer acquisition, retention, and lifetime value growth.
 </li>
 <li>
 Provide strategic direction for integrated, multi-channel campaigns (paid media, SEO, social, content, partnerships), ensuring consistency and measurable impact.
 </li>
 <li>
 Establish performance frameworks using KPIs and ROI metrics to evaluate effectiveness and guide optimization at a strategic level.
 </li>
 <li>
 Champion a culture of experimentation by overseeing structured A/B testing and innovation pilots, identifying scalable initiatives for growth.
 </li>
 <li>
 Monitor market dynamics, competitor strategies, and emerging technologies to identify opportunities, inform decision-making, and future-proof UAB&rsquo;s marketing approach.
 </li>
 <li>
 Act as a cross-functional leader, collaborating with Product, Sales, and Analytics teams to ensure cohesive execution of growth strategies.
 </li>
 </ul>
 
 
 
 
 
 Social Media Strategy &amp; Leadership:
 
 
 
 
 
 <ul>
 <li>
 Define and lead UAB&rsquo;s social media strategy to strengthen brand presence, engagement, and reputation across priority platforms, fully aligned with business objectives.
 </li>
 <li>
 Establish audience segmentation and platform strategies to ensure differentiated, impactful communication tailored to key customer groups.
 </li>
 <li>
 Provide strategic oversight on content themes, messaging frameworks, and brand storytelling to ensure consistency, quality, and alignment with UAB&rsquo;s positioning.
 </li>
 <li>
 Set direction for the content calendar and governance, ensuring campaigns are integrated, timely, and support wider marketing priorities.
 </li>
 <li>
 Guide proactive reputation management by setting standards for community engagement, escalation protocols, and response frameworks.
 </li>
 <li>
 Build strategic partnerships with influencers, thought leaders, and brand advocates to expand reach and credibility.
 </li>
 <li>
 Define success metrics, oversee reporting frameworks, and translate performance insights into strategic recommendations for continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Website Management:
 
 
 
 
 
 <ul>
 <li>
 Define and lead the overall website marketing strategy, ensuring alignment with business growth objectives and broader brand direction.
 </li>
 <li>
 Position the website as a central marketing and communications platform for driving awareness, generating qualified leads, and supporting business conversions.
 </li>
 <li>
 Provide strategic oversight on the creation, governance, and continuous optimization of website content to ensure it is impactful, on-brand, and aligned with audience needs.
 </li>
 <li>
 Lead collaboration with internal stakeholders and external partners (content creators, designers, developers, and agencies) to deliver high-quality, performance-driven digital experiences.
 </li>
 <li>
 Shape and oversee the implementation of advanced SEO strategies (on-page, off-page, and technical) to enhance organic visibility and competitive positioning.
 </li>
 <li>
 Direct and evaluate keyword strategy and content frameworks, ensuring alignment with target audiences and measurable business outcomes.
 </li>
 <li>
 Monitor website performance analytics and champion improvements in technical SEO, page speed, mobile experience, and architecture &mdash; driving innovation and continuous enhancement.
 </li>
 </ul>
 
 
 
 
 
 Leadership, Collaboration, and Cross-Functional Coordination:
 
 
 
 
 
 <ul>
 <li>
 Lead and mentor a team of marketers, fostering a culture of innovation, collaboration, and performance.
 </li>
 <li>
 Work closely with product, sales, and data teams to align marketing efforts with business goals and product offerings.
 </li>
 <li>
 Collaborate with external agencies to develop consumer awareness initiatives as required.
 </li>
 <li>
 Coordinate with relevant bank units to prepare a summary report for the Central Bank detailing the previous year&rsquo;s educational and awareness activities and proposed plans.
 </li>
 </ul>
 
 
 
 
 
 Budget Management:
 
 
 
 
 
 <ul>
 <li>
 Manage and allocate marketing budgets efficiently to maximize growth opportunities.
 </li>
 </ul>
 
 
 
 
 
 Educational and Awareness Programs:
 
 
 
 
 
 <ul>
 <li>
 Oversee educational and awareness programs designed for bank customers and the general public.
 </li>
 <li>
 Conduct an annual review of educational initiatives based on impact and reach criteria, making necessary improvements to awareness programs.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Qualification
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Communication, Business Administration, or a related field
 </li>
 <li>
 Minimum of 8 years of experience in marketing and communication, with at least 4 years in a Growth Marketing role within the banking or financial services industry.
 </li>
 <li>
 Proven track record in developing and executing successful Growth Marketing strategies.
 </li>
 <li>
 Knowledge of banking regulations and consumer awareness programs.
 </li>
 </ul>
</div>

Senior Manager, Growth Marketing - Marketing & Communication

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 <ul>
 <li>
 Responsible to implement fraud prevention methodologies based on the bank&rsquo;s strategy.
 </li>
 <li>
 Prevent, detect frauds &amp; review referrals mitigating controls accordingly.
 </li>
 <li>
 Respond to suspicion, conduct detailed analysis on the attempted or suspicious fraud cases referred to Fraud Risk Management Unit &amp; provide a report containing the findings, conclusion and recommendations to the management for recommended actions.
 </li>
 <li>
 Imparting trainings to all staff and partners about fraud typologies along with recommended controls/ mitigations.
 </li>
 <li>
 Timely preparation of fraud awareness messages to staff and customers on a periodic basis.
 </li>
 <li>
 Review and filing of Suspicious Activity Report (SAR) &amp; Suspicious Transaction Report (STR) pertaining to fraud related matters.
 </li>
 <li>
 Documenting the review and decision for filing the STR/ SARs.
 </li>
 <li>
 Conduct FRMU analysis related to any fraud referrals or incidents as assigned.
 </li>
 <li>
 Automation of the FPU tasks where applicable including prevention and detection strategies.
 </li>
 <li>
 Display UAB Values of Integrity, Customer Focus, Competence, Consistency and Courteousness.
 </li>
 </ul>
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 <ul>
 <li>
 Monitor and identify high-risk applications within the business portfolio.
 </li>
 <li>
 Observe customer card transactions to identify fraudulent activity such as document Fraud, identity theft and similar other risks.
 </li>
 <li>
 Resolve queued transactions within the service level agreements to reduce potential revenue losses and affecting customer experience.
 </li>
 <li>
 Interact with employees and customers to validate information &amp; to match the statements with the information mentioned in the product application form.
 </li>
 <li>
 Resolve internal customer issues within the scope of existing service level agreements.
 </li>
 <li>
 Ensure confidentiality of all information collected during the fraud risk management unit (FRMU) analysis.
 </li>
 <li>
 Identify system improvements to prevent fraudulent activities.
 </li>
 <li>
 Recommend anti-fraud processes for changing transaction patterns and trends.
 </li>
 <li>
 Recommend new tools used for fraud prevention, detection and reporting activities.
 </li>
 <li>
 Handling &amp; Reviewing Referral cases as well as conducting sampling review to identify Fraud Risks (Identity theft, suspected set- up company, document forgery etc.)
 </li>
 <li>
 Fraud Forum Activity &ndash; Communicating with the peer banks upon receiving alerts from the peer bank on the particular individual/company &amp; taking necessary actions in case of negative feedback received to mitigate the potential loss of the bank and recording the same via a tracker.
 </li>
 <li>
 Evaluate the effectiveness of current tools, identify capability gaps, and recommend investments in advanced technologies to enhance fraud detection, prevention, and response.
 </li>
 <li>
 Promote a strong culture of fraud awareness and provide expert guidance to business units and stakeholders on fraud risk and prevention.
 </li>
 <li>
 Updating the blacklist database in the bank&rsquo;s system/ application on a timely basis &amp; disseminating the information to the key stakeholders in a timely manner
 </li>
 <li>
 Establish a clear SLA with the Fraud Investigation, for proper documentation and reporting timelines to minimize customer experience impact.
 </li>
 <li>
 Develop fraud prevention policies and procedures to comply with regulatory requirements.
 </li>
 <li>
 Assisting FRMU in conducting Fraud Risk Assessments.
 </li>
 <li>
 Ensuring that the fraud risk losses are within the overall Risk Appetite of the bank.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Bachelor/ Master&rsquo;s Degree from a recognised institution
 </li>
 <li>
 Professional certifications (e.g., CFE, ACAMS, CISA, CISM)
 </li>
 <li>
 10+ years of banking experience in Fraud Risk Management
 </li>
 <li>
 Understanding concepts of fraud prevention/ detection as part of risk management in banks
 </li>
 </ul>
 
 
</div>

Manager, Fraud Prevention - Risk Department

Join United Arab Bank and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.