Abrar Admin

United Churches Credit Union

Member Service Representative (MSR)About UsWe are a small, community-focused, member-owned credit union committed to helping our members achieve financial well-being. We believe in friendly service, strong relationships, and doing what&rsquo;s right&mdash;every interaction, every time.Position SummaryThe Member Service Representative (MSR) is the first point of contact for members&mdash;providing exceptional service, processing routine transactions accurately, and supporting members with account questions and basic financial needs. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in a small-team environment.Key Responsibilities&middot; Greet members promptly and professionally in person and by phone; listen, ask questions, and resolve issues with empathy and ownership.&middot; Process member transactions accurately and efficiently (deposits, withdrawals, transfers, payments, cash handling, and balancing).&middot; Open and maintain consumer accounts (e.g., share/savings, checking), update member information, and complete required documentation.&middot; Explain credit union products and services and identify solutions that meet member needs (e.g., online/mobile banking enrollment, debit cards, direct deposit, IRAs).&middot; Support lending operations by taking loan applications, gathering documentation, and assisting with basic loan servicing as trained.&middot; Safeguard member information and comply with all policies and procedures, including Bank Secrecy Act (BSA) / Anti-Money Laundering (AML), OFAC, and privacy requirements.&middot; Perform routine operational tasks such as night drop processing, ATM/cash drawer balancing, safe access as authorized, and maintaining the branch appearance.&middot; Document interactions, follow up on open items, and coordinate with back-office teams to ensure timely resolution.&middot; Participate in cross-training and assist teammates to ensure smooth daily operations.Qualifications&middot; High school diploma or GED required.&middot; 1+ year of customer service experience (banking/credit union experience a plus).&middot; Strong accuracy, attention to detail, and basic math skills.&middot; Professional communication skills (in person, phone, and written).&middot; Ability to maintain confidentiality and follow policies and procedures.&middot; Comfortable learning and using computer systems, including Microsoft Office and core banking software.&middot; Ability to sit/stand for extended periods and perform light lifting (e.g., coin boxes, office supplies) as needed.Preferred Qualifications&middot; Cash handling and balancing experience.&middot; Prior experience opening deposit accounts or working in a teller/MSR role.&middot; Knowledge of basic consumer lending products (auto, personal, credit card, home equity).Pay: $15.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Member Service Representative

Join United Churches Credit Union and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United Churches Credit Union

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Member Service Representative