Qureos Mentor

United Community Bank

<div>Overview:
<div><b>
Travel Universal Banker</b></div><div>
United Community Bank is looking for a full-time Travel Universal Banker. As a Travel Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. This position is cross trained to provide service for both the teller and platform responsibilities at our branch locations. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs-based conversations and identifying appropriate solutions.</div><div>
The Traveling Universal Banker role is responsible for traveling daily to branches within a specific market area.</div>
What You&rsquo;ll Do:
<ul><li>This position requires up to 100% travel within designated market area</li><li>
Maintain extensive knowledge of retail bank products and services and look for opportunities to strengthen existing customer relationships and develop new relationships by understanding customers&rsquo; needs while considering perspectives and priorities of different customers</li><li>
Promote, explain, open and renew (where applicable) financial institution services such as consumer loans (excluding real-estate loans), IRAs, Certificates of Deposit, safe deposit boxes, etc.</li><li>
Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting</li><li>
Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions</li><li>
Perform transactions of a paying and receiving teller such as receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement, cash checks and process withdrawals; Place holds on accounts for uncollected funds, daily balancing of cash drawer</li><li>
Educate customers on options for managing transactions using technology and all other tools and resources available</li><li>
Apply product and service knowledge to effectively solve customer problems</li><li>
Assist other staff in serving customers, answering telephones and performing other duties as necessary</li></ul>
Requirements For Success:
<div><b>
Requirements to be successful as a Travel Universal Banker</b></div><ul><li>
Minimum 3 years of retail sales experience</li><li>
Ability to work a flexible schedule and to accommodate travel to different branches as needed</li><li>
Knowledge of consumer credit structuring and lending practices</li><li>
Demonstrated analytical, accuracy and problem-solving skills</li><li>
Strong verbal and written interpersonal communication skills</li><li>
Experience with using and demonstrating digital products and self-service technologies</li></ul>
Conditions of Employment:
<div><b>
Conditions of Employment:</b></div><ul><li>
Must be able to pass a background and credit check</li><li>
This is a full-time non-remote position</li></ul><div></div><div><b><br>
FLSA Status:</b></div><div><ul><li>
Non-Exempt</li></ul><div><b>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div>
Pay Range: USD $18.00 - USD $23.74 /Hr.</div>

Travel Universal Banker

<div>Overview:
<div><b>
United Community </b>is in search of a <b>Teller I </b>to join our team. As a Teller I, you will engage in a wide range of financial transactions and services for our valued customers. Whether it&rsquo;s answering questions, addressing banking needs, or identifying opportunities to introduce new or enhanced UCB products and services, our ideal candidate will be committed to providing exceptional assistance. Core responsibilities include ensuring accurate and timely transaction processing, safeguarding both bank and customer assets by adhering to established procedures, and fostering strong customer relationships through outstanding service.</div>
What You&rsquo;ll Do:
<ul><li>Process customer transactions accurately and efficiently</li><li>
Identify customer needs and refer them to appropriate banking services</li><li>
Provide exceptional customer service</li><li>
Maintain a balanced cash drawer</li><li>
Adhere to all banking regulations and security procedures</li></ul>
Requirements For Success:
<ul><li>1+ years of experience in a cash handling/customer service role</li><li>
Strong attention to detail and ability to multitask</li><li>
Excellent verbal and written interpersonal communication skills</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><p><b>
FLSA Status:</b></p><ul><li>
Non-Exempt</li></ul><p><b>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></p><p></p><p><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</p><p></p><p><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
Pay Range: USD $29,309.00 - USD $39,068.00 /Yr.</div>

Teller I

<div>Overview:
<div><b>
Hiring In:</b><b> Huntsville, AL or Decatur, AL</b></div><div></div><div><b><br>
United Community</b> is seeking a highly skilled <b>Portfolio Manager</b>. The Portfolio Manager is responsible for managing larger commercial credits, ensuring the portfolio meets soundness, profitability, and growth objectives. They provide credit and sales support to Commercial Lending, analyze complex financial statements, and prepare credit analysis packages. Additionally, they serve as a secondary contact on client relationships, identify cross-sell opportunities, and assist in the loan process. The Portfolio Manager plays a crucial role in maintaining operational excellence and supporting the overall growth of the portfolio.</div>
What You&rsquo;ll Do:
<ul><li>Manage larger commercial credits to ensure portfolio soundness, profitability, and growth.</li><li>
Provide credit and sales support to Commercial Lending.</li><li>
Analyze complex financial statements and prepare credit analysis packages.</li><li>
Serve as a secondary contact on client relationships.</li><li>
Identify cross-sell opportunities with new and existing clients.</li><li>
Assist in the loan process, including underwriting and closing.</li><li>
Prepare commitment letters and review loan documents.</li><li>
Assist lenders in their prospecting efforts.</li></ul>
Requirements For Success:
<ul><li>Bachelor&rsquo;s Degree in finance or accounting preferred.</li><li>
5+ years of experience in commercial lending.</li><li>
Proficient knowledge of credit policy, banking regulations, and loan documentation.</li><li>
Ability to analyze complex financial statements and tax returns.</li><li>
Strong interpersonal and communication skills.</li><li>
Excellent organizational and time management skills.</li><li>
Ability to work effectively within the company's credit culture.</li><li>
Proficiency with in-house financial reporting applications, including Navigator.</li><li>
Good mathematical, reading comprehension, and writing skills</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><p><b>
FLSA Status</b></p><ul><li>
Exempt</li></ul><div></div><p><b><br>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></p><div></div><p><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</p><div></div><p><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<div></div>
Pay Range: USD $0.00 - USD $0.00 /Yr.</div>

Portfolio Manager

<div>Overview:
<div><b>
United Community</b> is seeking a <b>Head Teller</b> to join our team. As the Head Teller, you will utilize your strong attention to detail while being responsible for managing the daily operations of the teller line, ensuring that all transactions are processed accurately and efficiently. You will also be responsible for supervising and training tellers, as well as providing exceptional customer service to our clients. Your attention to detail and ability to multitask will be essential in this role</div><br>
<div></div>
What You&rsquo;ll Do:
<ul><li>Manage the daily operations of the teller line, including processing transactions and balancing the vault</li><li>
Supervise and train tellers to ensure that they are providing exceptional customer service and following all policies and procedures</li><li>
Assist customers with account inquiries, deposits, withdrawals, and other transactions</li><li>
Identify opportunities to cross-sell bank products and services to customers</li><li>
Ensure that all teller transactions are processed accurately and efficiently</li></ul><br>
<div></div>
Requirements For Success:
<ul><li>3+ years of previous banking experience in teller related function, including formal teller training</li><li>
Strong attention to detail and ability to multitask</li><li>
Excellent verbal and written interpersonal communication skills</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><div><b>
FLSA Status:</b></div><ul><li>
Non-exempt</li></ul><div><b>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
Pay Range: USD $18.00 - USD $25.00 /Hr.</div>

Head Teller

<div>Overview:
<div>
The Fraud Operations Manager will lead a high-performing first-line fraud operations function to protect customers,<br>
minimize fraud losses, and meet regulatory expectations. This role is responsible for establishing and scaling a customerand<br>
employee-facing fraud contact center, implementing fraud triage and investigation processes and procedures, setting<br>
performance expectations and monitoring frameworks, and partnering closely with Fraud Governance, Fraud Technology,<br>
and cross-functional business partners to balance fraud loss risk with regulatory obligations and customer experience.<br>
This leader will also provide coaching, performance management, and professional development for a growing team.</div>
What You&rsquo;ll Do:
<div><b>
Establish &amp; Lead a Fraud Contact Center (Customer &amp; Employee-Facing)</b></div><ul><li>
Establish a scalable, multi-channel fraud contact center (phone, secure messaging, email/chat) for<br>
inquiries, fraud reports, education, and escalations.</li><li>
Develop staffing models, workforce management schedules, and coverage plans to meet SLAs.</li><li>
Define triage flows for all types of suspected fraud, including check, ACH/Wire, card, ID theft, account<br>
takeover, P2P, and scams.</li><li>
Create escalation paths for complex cases and high-risk events (elder financial exploitation, mule activity,<br>
business email compromise).</li><li>
Implement QA/monitoring processes to ensure consistency, compliance, and excellent service in<br>
communications with customers and employees.</li></ul><div><b>
Implement Fraud Processes &amp; Procedures</b></div><ul><li>
Design and maintain end-to-end procedures for intake, authentication, evidence collection, investigation,<br>
decisioning, and remediation for all fraud types.</li><li>
Standardize customer communications with compliant, plain-language templates.</li><li>
Build the control environment, including identity verification, call authentication, and callback procedures.</li><li>
Ensure procedures properly identify types of fraud involved to meet applicable timelines.</li></ul><div><b>
Establish Performance Expectations, Metrics &amp; Monitoring</b></div><ul><li>
Define operational KPIs such as: Average Speed of Answer (ASA), Abandon Rate, Alert<br>
Acknowledgement, Case/Dispute Aging, Time-to-Final Decision, Quality Scores, Agent<br>
Occupancy/Utilization, and Fraud Loss per Account/Transaction.</li><li>
Build operational dashboards and regular performance monitoring reports.</li><li>
Implement QA scoring, side-by-sides, calibrations, and coaching loops to drive continuous improvement.</li><li>
Monitor fraud typologies, loss trends, and controls performance.</li><li>
Coordinate incident response for fraud spikes (e.g., BIN/merchant attacks, check fraud rings).</li></ul><div><b><br>
Program Ownership &amp; Cross-Functional Partnership</b></div><ul><li>
Coordinate with Fraud Governance, Legal, and other cross-functional business partners to align on<br>
regulatory interpretation and customer treatment.</li><li>
Ensure adherence to applicable regulations and network rules (e.g., Reg E timelines and error resolution,<br>
Reg Z chargebacks, NACHA/ACH rules, card network chargeback programs, etc.).</li><li>
Draft, review, and maintain policies, standards, and procedures.</li><li>
Support audits, issues management, and regulatory exams.</li><li>
Prepare business cases for control enhancements and fraud reduction initiatives, balancing loss<br>
mitigation with customer experience and compliance.</li></ul><div><b>
People Leadership</b></div><ul><li>
Lead a high-performing team of fraud agents and investigators.</li><li>
Foster culture of accountability, transparency, and continuous improvement.</li><li>
Provide coaching, performance management, and professional development.</li></ul><br>
<div></div>
Requirements For Success:
<ul><li>Bachelor's degree or higher preferred</li><li>
Experience: Minimum of 10 years&rsquo; work experience in contact center, preferably in banking or financial services,<br>
with 5+ years&rsquo; experience handling fraud or related investigations</li><li>
Strong background in contact center leadership</li><li>
Knowledge of banking systems and processes, regulations and guidelines related to fraud</li><li>
Experienced in handling competing priorities, managing concurrent tasks and initiatives in a fast-paced<br>
environment</li><li>
Works independently with minimal oversight, taking full ownership of deliverables</li><li>
Collaborates effectively with colleagues across the institution</li><li>
Excellent analytical, communication, and problem-solving skills Preferred Skills:</li><li>
Strong understanding of fraud typologies, fraud operations, and fraud technology platforms</li><li>
This position manages employees and is responsible for coaching, development, and performance<br>
management of those employees.</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><div></div><div><b><br>
FLSA Status: </b>Exempt</div><div></div><div><b><br>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
Pay Range: USD $84,136.00 - USD $139,486.00 /Yr.</div>

Fraud Operations Manager

<div>Overview:
<p>
United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You&rsquo;ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.</p>
What You&rsquo;ll Do:
<ul><li>Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.</li><li>Maintain a comprehensive understanding of retail banking products and services.</li><li>Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers&rsquo; needs, while considering their unique perspectives and priorities.</li><li>Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.</li><li>Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.</li><li>Educate customers on options for managing transactions using technology and all other tools and resources available.</li><li>Apply product and service knowledge to effectively solve customer problems.</li><li>Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.</li><li>Ensure adherence to banking regulations and internal policies.</li></ul>
Requirements For Success:
<div><b>
Required Skills/Experience/Education:</b><br>
<ul><li>1+ years of previous banking, cash handling, or retail experience.</li><li>Demonstrated analytical, accuracy, and problem-solving skills.</li><li>Strong verbal and written interpersonal communication skills.</li></ul></div>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background and credit check</li><li>
This is a full-time, non-remote position</li></ul><p><b>
FLSA Status:
</b></p><ul><li>Non-Exempt</li></ul><p></p><p><b><br>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></p><p></p><p><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</p><p></p><p><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br>
<p></p>
Pay Range: USD $32,146.00 - USD $45,185.00 /Yr.</div>

Universal Banker I

<div>Overview:
<div>
United Community is seeking a <b>Contact Center Customer Service Specialist </b>to join our on‑site Contact Center team. In this role, you will handle a wide variety of high‑quality customer service requests received through phone, chat, secure message, and email. You will perform many of the same tasks completed in a branch environment, with a strong emphasis on First Contact Resolution and effective risk management for both the bank and our customers. This position requires a commitment to consistently delivering exceptional customer service while maintaining accuracy, professionalism, and efficiency in a fast‑paced environment.<br>
<br>
Position is also available in Blairsville, GA</div>
What You&rsquo;ll Do:
<ul><li><p>
Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests.</p></li><li><p>
Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices.</p></li><li>
Support and resolve complex debit card issues.</li><li>
Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers.</li><li>
Meet or exceed personal scorecard goal contributing to department performance.</li><li>
Deliver exceptional service across all channels by creating a positive experience for every customer.</li><li>
Interact with customers and coworkers professionally and represent United Community Bank and &quot;The Bank that Service Built.&quot;</li><li>
Assist with mentoring teammates and contributing to training resources as needed.</li><li>
Support customer channels including email, chat, secure message, and telephone.</li><li>
Develop subject-matter expertise in specialized support areas when assigned.</li><li>
See, refer, and/or sell bank products and services.</li><li>
Maintain thorough knowledge of all bank products and services.</li><li>
Maintain reliable attendance and understand the team's interdependence in achieving goals.</li><li>
Successfully complete all assigned Contact Center and UCB training.</li><li>
Perform other duties as assigned.</li></ul>
Requirements For Success:
<ul><li>High school diploma or equivalent required; Bachelor's degree preferred.</li><li>
1-3 years of banking, operations, retail, or customer service experience required.</li><li>
Bank operations or retail/commercial banking experience preferred.</li><li>
Contact Center experience is a plus.</li><li>
Experience with electronic communication tools (email, chat, etc.) preferred.</li><li>
Bilingual (Spanish) verbal and written skills is a plus.</li><li>
Ability to work a ser or rotating schedule, including evenings and Saturdays.</li><li>
Proficiency in Microsoft Office and standard office equipment.</li><li>
Excellent interpersonal, verbal, and written communication skills.</li><li>
Strong passion for delivering high-quality customer service.</li><li>
Professional and welcoming telephone etiquette; ability to maintain a positive demeanor throughout the day.</li><li>
Strong computer and technical skills.</li><li>
Ability to thrive in a high call-volume, fast-paced environment.</li><li>
Skilled at managing and resolving customer complaints.</li><li>
Strong attention to detail, accuracy, and adherence to procedures.</li><li>
Strong analytical and problem-solving abilities with sound judgement.</li><li>
Ability to make informed, confident decisions quickly.</li><li>
Self-starter with strong teamwork and collaboration skills.</li><li>
Ability to multi-task effectively.</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a background &amp; credit check.</li><li>
This is a full-time, non-remote position.</li></ul><p><b>
FLSA Status: Non-Exempt</b></p><p></p><p><b><br>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></p><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div><br>
</div><div>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div>
Pay Range: USD $32,146.00 - USD $45,185.00 /Yr.</div>

Contact Center Customer Service Specialist

Join United Community Bank and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.