Qureos Mentor

United Imaging Healthcare

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 Customer Service Engineer
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
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 Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
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 Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
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 Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
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 Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
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 Other tasks assigned by supervisors.
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 Qualification Requirements:
 
 
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 Technical associate&rsquo;s degree or above;
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 Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
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 Have the ability to find and troubleshoot faults in the field;
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 Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
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 A flexible approach to work, travel and unsociable hours;
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 Valid driving license and good driving record.
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 Key Competences:
 
 
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 System installation
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 System configuration and debugging
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 Troubleshooting
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 Replacement of spare parts
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 On-site training
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</div>

Customer Service Specialist

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 1. Data Analysis and Reporting Support
 
 
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 Consolidate sales data across EMG regions, product lines, and customer segments.
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 Analyze key business metrics such as sales cycle, customer conversion rate, and payment collection period.
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 Generate daily, weekly, and monthly sales reports for EMG to support management decision-making.
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 Provide regular updates on the achievement of sales performance indicators.
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 2. Sales Process, Tools, and Compliance Management
 
 
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 Prepare and review contract between HQ and BP/Customers.
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 Lead the development and optimization of standardized sales processes across all EMG regions to improve internal efficiency.
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 Oversee the compliance of sales activities to ensure alignment with medical industry regulations (e.g., bidding procedures, tender registration, third-party distributor compliance).
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 Ensure the completeness and accuracy of sales leads, customer records, and product usage data.
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 Collaborate with supply chain and logistics teams to ensure timely and accurate delivery of equipment.
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 3. Business Operations
 
 
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 Monitor the progress of key business KPIs and organize weekly and monthly business review meetings.
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 Assist the Regional General Manager in coordinating business meetings, preparing meeting minutes, and tracking the implementation of action items.
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 Prepare project materials, proposal presentations (PPT), summary reports, speeches, and external communication documents as requested by the Regional GM.
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 Liaison with each function.
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 Support the handling of urgent, ad hoc, or confidential matters.
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 4. Other Tasks Assigned by the Regional General Manager
 
 
 
 
 Requirements
 
 
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 Masters degree,EMBA or a relevant field of study.
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 Fluent English speaking. Arabic/French is a plus
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 3-5 years of office work experience with full responsibility
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 Strong communication and interpersonal skills, enthusiasm, teamwork spirit, and eagerness to learn and develop within the organization.
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 Good logic and critical thinking.
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 Passion to work effectively and support the UIH team in all aspects.
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 Willingness to learn and develop oneself.
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 <ul>
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 Seniority Level
 
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 Mid-Senior level
 
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 Industry
 
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 Medical Equipment Manufacturing
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 Employment Type
 
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 Full-time
 
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 Job Functions
 
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 Management
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 Analyst
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 General Business
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 Skills
 
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 Microsoft PowerPoint
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 Sales Processes
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 Business Me
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</div>

Business Assistant

Join United Imaging Healthcare and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United Imaging Healthcare

About Company

Customer Service Specialist

Business Assistant