Abrar Admin

United Petroleum Transport Ltd.

<div>The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.
What a Help Desk Technician does daily:
<ul><li>Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user&rsquo;s satisfaction</li><li>
First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment</li><li>
Provide support for Windows 10 Laptop/Desktop Operating Systems</li><li>
Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution</li><li>
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.</li><li>
Analyze and resolve problems with core business applications</li><li>
Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)</li></ul>
Additional Responsibilities:
<ul><li>Carries out duties assigned System Administrators or Director of Information Technology as required.</li></ul>
Education and Experience:
<ul><li>Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Experience with all Microsoft Standard Applications/Operating Systems</li><li>
Office 365 support and administration</li><li>
Knowledge of Active Directory administration including account creation, group member administration, and computer management</li><li>
Excellent troubleshooting skills</li><li>
Excellent Customer Service &amp; interpersonal skills</li><li>
Excellent verbal and written communication skills</li><li>
Self-starter with detail oriented work habits</li><li>
Able to maintain confidentiality</li><li>
Display professional demeanor</li></ul>
Physical Requirements:
<ul><li>Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.</li><li>
Occasional lifting (up to 20 pounds).</li></ul>
Working Conditions:
<ul><li>Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.</li></ul></div>

Help Desk Technician

<div><ul><li>Schedules available:<ul><li>
Monday through Friday 8 am to 5 pm</li><li>
Sunday through Tuesday, and every other Wednesday, 3 pm to 3 am</li></ul></li></ul>
The Fleet Manager is responsible for dispatching loads to our customers.
A Day in the life of a Fleet Dispatcher:
<ul><li>Promote safety in all actions</li><li>
Control and complete paperwork as required</li><li>
Safely plan driver trips around load/customer expectations and safety guidelines</li><li>
Communicate with drivers regarding company and customer requirements</li><li>
Relay to customer service any issues that need to be relayed to the customer</li><li>
Assisting the drivers in planning routes and building loads</li><li>
Prioritize loads for timely delivery</li><li>
Track and trace all current loads in transit and deliveries</li><li>
Assign loads to drivers in a fair and equitable manner</li><li>
Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination</li><li>
Communicate with drivers during check-ins throughout pickup, transit, and delivery</li><li>
Monitor store inventories</li><li>
Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
</li><li>Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required</li><li>
Comply with all corporate policies and procedures and all health and safety policies</li></ul>
Additional Responsibilities:
<ul><li>Carry out other duties assigned by CSC Manager as required</li></ul>
Education &amp; Experience:
<ul><li>High School Education or equivalent</li><li>
One year experience dispatching or in the customer service area</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Excellent verbal and written communication skills</li><li>
Knowledge of DOT regulations, federal and state standards</li><li>
Ability to prioritize and manage multiple projects</li><li>
Self-starter with detail oriented work habits</li><li>
Able to maintain confidentiality</li><li>
Display professional demeanor</li><li>
Good interpersonal skills; able to work well with wide range of individuals</li><li>
Demonstrate dependability through good attendance and adherence to timelines and schedules</li><li>
Basic computer skills (word &amp; excel)</li><li>
Knowledge of basic company employment policies and procedures</li></ul>
Physical Requirements:
<ul><li>Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity</li><li>
Occasional lifting (up to 20 pounds)</li></ul></div>

Dispatcher

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United Petroleum Transport Ltd.

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Help Desk Technician

Dispatcher