Qureos Mentor

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
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 <li>
 Location Kuwait
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 <li>
 Function Property Management &amp; Leasing
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 <li>
 Qualification Bachelors
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 <li>
 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

<div>
 
 
 Job Description
 
 
 
 To direct and coordinate the facility management and operations of the assigned properties to ensure that corporate financial and business objectives are being achieved. To maintain the physical condition of the asset s and to ensure compliance with legal requirements and URC policies/procedures
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Property and Contractor Management:
 
 
 
 
 
 <ul>
 <li>
 Prepares Yearly &amp; Monthly reports, Budgets, Facility Management Proposals, and Price Comparison on bids &amp; Contract Drafts.
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 Manages pest control services, valet parking, shuttle bus rental, medical waste, landscape services, Operations &amp; Maintenance (O &amp; M) services, cleaning, cashier, and security services for all facilities and report any dips in their performance and services.
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 Manages and inspects buildings &amp; facilities&rsquo; safety, security, and emergency services and enforces facility safety and operational procedures.
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 Prepares the Facilities procedures manual as well as tenant manual.
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 Participates in planning with management to determine their expectations or needs.
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 Prepares formal monthly reports to the management covering for example, financial progress and program issues.
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 Schedules regular progress and review meetings.
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 Takes immediate action on emergencies to reduce material losses and human fatalities.
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 Manages and creates Service requests/work order.
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 Monitors and develops work schedule for facility services staff.
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 Defines key performance indicators and agrees with the service providers.
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 Reviews performance of service providers assesses it monthly and reports on the same.
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 Reviews all service reports forwarded by the facility supervisors and acts accordingly.
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 Reviews weekly reports and organizes work accordingly.
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 Ensures proper maintenance of buildings or facilities on a daily, weekly and monthly basis.
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 Surveys and identifies losses or damage to facilities after convention or event.
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 Updates Facility maintenance plan, checklist and ensures adherence to the same.
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 Inspects properties before the commencement of defects liability period and taking handover from the Projects Development.
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 Notifies defects / snags during the defect&rsquo;s liability period to the concerned Contractor / Service Provider for resolution.
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 Monitors the status of defects notified to Contractor / Service Provider on a weekly basis.
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 Discusses the status of defects pending resolution with the Projects team.
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 Initiates appropriate action on defaulting Contractor / Service Provider in accordance with the terms and conditions of the contract.
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 Prepares and submits Handover Status Reports at the end of defects liability period to the Projects recommending for release of final payment or necessary deductions as applicable, considering the status of defects notified to the Contractors for rectification.
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 </ul>
 
 
 
 
 
 Contract Administration:
 
 
 
 
 
 <ul>
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 Prepares prequalification documents, issue, evaluate and make a recommendation to the management on the maintenance contractors.
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 Prepares the project Terms of Reference/Tenders, including contract documents, specifications, and drawings, where applicable, for the Client/Management to invite bids from the pre-qualified maintenance contractors.
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 Responds to queries, resolves issues, prepares the scoring system, and carries out the scoring and evaluation of submittals.
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 Analyzes submitted tenders in terms of their technical, financial, and contractual packages and makes recommendations to the management.
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 Prepares and reviews contract agreements for facility management services (English).
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 </ul>
 
 
 
 
 
 Budgeting, Payments &amp; Cost Control:
 
 
 
 
 
 <ul>
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 Prepares annual budgets for all the facilities.
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 Follows up with finance for budget confirmation of purchase orders, forwards the scanned copies via email to service providers and implements the procurement of material or services as applicable.
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 Processes payments (with deduction of absence for manpower related services) for pest control services, valet parking, shuttle bus rental, medical waste, landscape services, O &amp; M services, cleaning, cashier, and security services for all facilities.
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 Manages petty cash.
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 Prepares the tenant utility consumption charges.
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 Collects invoices from MEW for water and electricity consumptions for all facilities and process the payments.
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 Reviews spreadsheets of material usage monthly submitted by the respective facility supervisors inclusive of physical audit at the stores (if applicable) for all facilities.
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 Manages procurement, spare parts, and inventory.
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 Assures quality and ensures enough stock of consumables, spare parts, tools, and cleaning material available at the store.
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 Customer Relations:
 
 
 
 
 
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 Ensures facilities are continuously supervised and safely maintained.
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 Resolves complaints / requests raised by the tenants in a timely manner.
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 Coordinates with Projects Development team for the purpose of fit outs.
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 Hands over and takes over leased areas
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 Sets up meetings with the tenants periodically to understand issues / concerns if any.
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 Ensures that defects raised during the defect&rsquo;s liability period are resolved promptly by the respective Contractors / Vendors.
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 Ensures that customer complaints / queries are properly recorded, handled, and serviced.
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 Routes queries raised by prospective customers to the Leasing or Sales team for taking forward.
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 Obtains customer satisfaction feedback on the various property management services like Security, Housekeeping etc.
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 Responds to all emails and queries from tenants of all facilities inclusive of provision of as built drawings for respective floors
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 Issues parking cards and keys via official letter to tenants.
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 Reviews design layouts submitted by the tenants of all facilities during the fit out works and gives them approval if it is complying with ours as well as KFSD&rsquo;s rules and regulations.
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 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Mechanical Engineering.
 </li>
 <li>
 Certification in facilities management or related discipline is an added advantage.
 </li>
 <li>
 Strong English language skills (written and spoken). Arabic is preferred
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 8 &ndash; 10 years of experiance
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 Previous experience in HVAC systems and Facility Management with at least 8 years in a managerial role
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 </ul>
 
 
 
 
 
 Job Summary
 
 
 <ul>
 <li>
 Job Title AVP - Facility Management
 </li>
 <li>
 Location Kuwait
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 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
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 Date Posted 13-04-2026
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 </ul>
 
 Apply Now
 
</div>

AVP - Facility Management

<div>
 
 
 Core Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Assists the Design Manager in engaging consultants to produce initial construction documentation, conceptual framework, and design briefs.
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 Coordinates all design disciplines, including Architecture, Structure, MEP, Landscape, Interior Design, and specialist consultants.
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 Manages day-to-day technical coordination with all design consultants.
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 Reviews design submissions to ensure coordination, quality, and compliance prior to management approval.
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 Leads design coordination meetings and monitor the closure of actions and resolutions.
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 Tracks design program milestones and proactively identify risks to schedules or approvals.
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 Supports authority submission processes and coordinate responses to authority comments and requirements.
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 Identifies design changes that may impact cost, scope, or program, and support value engineering initiatives.
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 Maintains and update design issue logs, change registers, and progress reports.
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 Issues consolidated technical comments to design consultants.
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 Chair coordination meetings on behalf of the Design Manager when required.
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 Escalates significant technical, program, or compliance risks to management for timely decision-making.
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 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Architectural Engineering/Architecture or a related field
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 <li>
 English is essential, Arabic is an added advantage
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 <li>
 15 years of post-qualification experience in multi-disciplinary design coordination, ideally with a developer (client-side)
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 </ul>
</div>

Assistant Design Manager

Join United Real Estate Company (URC) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United Real Estate Company (URC)

About Company

Customer Care Officer

AVP - Facility Management

Assistant Design Manager