Qureos Mentor

United Real Estate Company (URC)

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 Responsible for coordinating day-to-day maintenance and operations of facilities, including overseeing the operation, maintenance, and repair of all mechanical systems to ensure safe, efficient, and uninterrupted services.
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
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 Coordinates day-to-day facilities operations, maintenance, and services across the site.
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 Investigate and respond to equipment faults and breakdowns; coordinate and supervise contractors as needed.
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 Plans, implements, and monitors preventive and corrective maintenance for all facility systems, equipment, fixtures, and fittings.
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 Supervises maintenance of HVAC, plumbing, pumps, and other mechanical systems.
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 Leads and manage mechanical technicians, FM staff, and contractors to ensure timely and high-quality service delivery.
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 Assists the line manager in overseeing daily operations and monitoring Service Level Agreements (SLAs) with contractors and service providers.
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 Supports procurement activities, including sourcing, cost control, spare parts, consumables, and inventory management.
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 Supervises maintenance services, ensuring adherence to schedules, standards, attendance, and performance expectations.
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 Prepares and manages maintenance schedules (daily, weekly, and monthly) and maintain adequate stock and quality of spare parts and materials.
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 Updates checklists and ensure compliance with approved procedures and standards.
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 Ensure compliance with HSE policies, statutory regulations, and OEM guidelines.
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 Prepares maintenance reports and coordinate operational updates with management.
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 Performs any other duties assigned by the line manager.
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 Supervises the job completion, ensure the quality, and oversee the general operations of all subcontractors and tenant fit out contractors
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 Performs other duties as assigned by line manager.
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 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 An advanced diploma with equivalent professional experience.
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 Minimum 7&ndash;10 years of experience in facilities management or building maintenance.
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 Experience supervising mechanical systems, technicians, and contractors is preferred.
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 Good communication skills in English (written and spoken).
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 Arabic language skills (written and spoken) are preferred.
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 Strong knowledge of HVAC and mechanical systems.
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 </ul>
</div>

MEP Supervisor

<div>
 
 Responsible for coordinating day-to-day civil maintenance activities to ensure buildings and facilities are maintained in safe, functional, and presentable condition.
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 <ul>
 <li>
 Coordinates day-to-day facilities operations, maintenance, and services across the site.
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 Supervises civil maintenance works including masonry, carpentry, painting, tiling, waterproofing, and minor structural repairs.
 </li>
 <li>
 Plans, implements, and monitors preventive and corrective maintenance for all facility systems, equipment, fixtures, and fittings.
 </li>
 <li>
 Leads and manage technicians, FM staff, and contractors to ensure timely and high-quality service delivery.
 </li>
 <li>
 Assists the line manager in overseeing daily operations and monitoring Service Level Agreements (SLAs) with contractors and service providers.
 </li>
 <li>
 Supports procurement activities, including sourcing, cost control, spare parts, consumables, and inventory management.
 </li>
 <li>
 Supervises civil maintenance services, ensuring adherence to schedules, quality standards, attendance, and performance expectations.
 </li>
 <li>
 Prepares and manage civil maintenance schedules (daily, weekly, monthly) and maintain adequate stock and quality of materials and spare parts.
 </li>
 <li>
 Supervises subcontractors and tenant fit-out contractors, ensuring quality, safety, and timely job completion.
 </li>
 <li>
 Updates checklists and ensure compliance with approved procedures, safety standards, and OEM guidelines.
 </li>
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 Prepares civil maintenance and work progress reports and coordinate operational updates with management.
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 Performs any other duties assigned by the line manager.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 An advanced diploma with equivalent professional experience.
 </li>
 <li>
 Good communication skills in English (written and spoken).
 </li>
 <li>
 Arabic language skills (written and spoken) are preferred.
 </li>
 <li>
 Minimum 7&ndash;10 years of experience in facilities management or building maintenance.
 </li>
 </ul>
 
 
</div>

Civil Supervisor

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
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 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
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 Job Title Customer Care Officer
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 Location Kuwait
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 Function Property Management &amp; Leasing
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 Qualification Bachelors
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 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Join United Real Estate Company (URC) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United Real Estate Company (URC)

About Company

MEP Supervisor

Civil Supervisor

Customer Care Officer