Qureos Mentor

United Real Estate Company (URC)

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 Core Responsibilities:
 
 
 
 
 
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 Manages construction project(s) chartered and assigned in due coordination with all project stakeholders.
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 Understands business case.
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 Prepares project charter.
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 Collects processes and information.
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 Prepares preliminary development budget.
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 Manages Masterplan stage.
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 Prepares project management plan.
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 Development team (Consultants, Project Manager etc.) selection through approved processes (Technical and Financial proposals)
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 Provides inputs during the Design stage consisting of Concept, Schematic and Design Development.
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 Ensure that all Tender documents are prepared.
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 Ensures necessary permits, licenses, and Issue for Construction (IFC) drawings have been secured.
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 Manages the tender stage and makes recommendations for award of the project.
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 Ensures that all contracts, agreements, securities, and insurances are in place prior to commencement of works.
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 Oversees commencement and mobilization of project(s) and ensures that all initial requirements are secured.
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 Ensures execution of works according to Project Management Plan.
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 Monitoring &amp; Controlling
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 Reviews scope, time, cost, and quality against performance measurement baselines and ensures compliance. Ensure necessary preventive and corrective measures are taken.
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 Determines variances, manage change control processes, ensure all variations are formalized and information distributed to the stakeholders.
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 Performs risk assessments and takes necessary actions.
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 Provides weekly, monthly, and quarterly executive and project progress reports.
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 Verifies completion of works according to Project Management plan. Ensure that all snags are addressed.
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 Ensures that the product (project deliverables) and documents are handed over to the end-users and product lifecycle owners and gain product acceptance.
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 Ensures that all necessary permits and licenses that are required for Occupancy and Operations are secured.
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 Ensures transition of insurance coverages from Project to Product (Property)
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 Ensures proper management of the defects liability period through the end-users and product custodians. Gain final acceptance and close-out contracts.
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 Ensures all project records are properly archived and final lessons learnt reports are prepared and discussed for future project benefits.
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 Requirements:
 
 
 
 
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 Bachelor&rsquo;s degree in engineering, Interior Design, Architecture, planning, or a related field
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 English is essential, Arabic is an added advantage
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 10+ years of post-qualification experience
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 </ul>
 
 
</div>

Senior Project Director

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
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 Responsibilities:
 
 
 
 
 
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 Job Summary
 
 
 
 
 
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 Job Title Customer Care Officer
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 Location Kuwait
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 Function Property Management &amp; Leasing
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 Qualification Bachelors
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 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Join United Real Estate Company (URC) and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United Real Estate Company (URC)

About Company

Senior Project Director

Customer Care Officer