Qureos Mentor

United Site Services

<div>About USS:
<div>
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers&rsquo; project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.</div><div><br>
</div><div>Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.</div><div><br>
</div><div>By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.</div>
Overview:
<div>
The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.</div>
Responsibilities:
<ul><li>Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries</li><li>
Handle all customer call-ins and updates customer on expected delivery/service times</li><li>
Make outgoing calls to customers regarding issues such as locked gates and missed services</li><li>
Support drivers during reported emergencies and provide appropriate resources to assist with issues</li><li>
Work with the customer service department on scheduling deliveries or services</li><li>
Post route &amp; pick-ups and deliveries and sequences routes &amp; pick up and deliveries as needed</li><li>
Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information</li><li>
Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly</li><li>
Keep Operations Manager updated on issues and resolution of issues</li><li>
Perform other duties as assigned</li></ul>
Qualifications:
<ul><li>Customer Service</li><li>
Teamwork</li><li>
Organization</li><li>
Time Management</li><li>
Communications</li><li>
Decision Making and Problem Solving</li></ul>
Physical Requirements:
<ul><li>Sit while answering phones or reply to emails</li><li>
Use hands and fingers to handle, control or feel objects tools or controls</li><li>
Repeat the same movements when entering data</li><li>
See details of objects that are less than a few feet away</li><li>
Speak clearly so listeners can understand</li><li>
Understand the speech of another person</li><li>
Focus on one source of sound and ignore others</li><li>
Hear sounds and recognize the difference between them</li><li>
See differences between colors, shades and brightness</li></ul>
Benefit Summary:
<div><b>
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:</b></div><ul><li>
Holiday &amp; Paid Time Off (pro-rated for Part-Time employees)</li><li>
Medical/Pharmacy</li><li>
Dental</li><li>
Vision</li><li>
Employer-Paid Short-Term Disability</li><li>
Employer-Paid Employee Basic Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Employee Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Spousal Life</li><li>
Voluntary Dependent Life</li><li>
Hospital Indemnity, Accident and Critical Illness</li><li>
Commuter/Transit Account</li><li>
Healthcare Flexible Spending Account</li><li>
Dependent Care Flexible Spending Account</li><li>
Health Savings Account</li><li>
401(k) with employer match</li><li>
Employer-Paid Employee Assistance Program (EAP)</li><li>
Employee Discounts</li></ul><br>
<div></div>
Salary Range: $17.40 &ndash; $23.50 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:
<div>
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver&rsquo;s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.</div><div></div><div><br>
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.</div></div>

Ops Coordinator

<div>About USS:
<div>
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers&rsquo; project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.</div><div><br>
</div><div>Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.</div><div><br>
</div><div>By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.</div>
Overview:
<div>
The Workforce Analyst &ndash; Inside Sales is responsible for analyzing and reporting on call and web chat patterns, agent efficiency, and overall contact center performance. This role leverages data analytics to optimize workforce planning and improve operational effectiveness.</div>
Responsibilities:
<ul><li>Analyze and provide ongoing reports on call/web chat arrival patterns, agent efficiency, and contact center performance.</li><li>
Query and analyze data from contact center software, agent attendance systems, and workforce management (WFM) tools.</li><li>
Assess agent adherence to schedules and overall performance metrics.</li><li>
Develop and generate ad hoc reports related to scheduling, call/web chat volumes, agent performance, and other key performance indicators (KPIs).</li><li>
Maintain production data and verify staff plan hours for accuracy to enhance operational efficiency.</li><li>
Collaborate with management to develop and communicate work/training schedules for agents.</li><li>
Identify staffing needs based on deviation reports and recommend improvements.</li><li>
Analyze forecast accuracy and recommend enhancements to optimize project performance.</li><li>
Document, escalate, and communicate agent performance concerns to management.</li><li>
Manage skillset assignments, agent availability to queues, and callback assignments as directed by operations leadership.</li><li>
Provision agents within business systems to maximize performance and identify opportunities for improvement.</li><li>
Monitor real-time agent activities and notify management of unscheduled events or adherence issues.</li><li>
Address operational issues escalated by team members or other departments.</li><li>
Develop and deliver training for supervisors on workforce tools, processes, and best practices.</li><li>
Continuously create and update work instructions and job aids for supervisors.</li><li>
Perform other duties as assigned.</li></ul><div><br>
This position has no supervisor responsibilities.</div><br>
<div></div>
Qualifications:
<div><b>
EDUCATION</b></div><div>
Bachelors degree in business, analytics or a combination of relevant experience and education.</div><div></div><div><b><br>
EXPERIENCE</b></div><div>
3 years of experience in workforce analytics, contact center operations or a related field.</div><div></div><div><b><br>
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES</b></div><ul><li>
Strong communication skills, both written and verbal, to effectively present data and insights to various stakeholders.</li><li>
Ability to analyze complex data, identify trends, and provide actionable recommendations.</li><li>
Exceptional attention to detail in reviewing and ensuring accuracy in reports and forecasts.</li><li>
Proficient in data visualization and interpreting large datasets to aid decision-making.</li><li>
Strong time management skills and ability to handle multiple tasks in a fast-paced environment.</li><li>
Problem-solving mindset with the ability to assess situations and implement solutions.</li><li>
Highly adaptable to changing priorities, tools, and processes.</li><li>
Advanced proficiency in Microsoft Excel, WFM software, and analytics tools (e.g., Power BI, Tableau).</li><li>
Collaborative team player with strong interpersonal skills to work across departments.</li><li>
Skilled in project management, forecasting, and scheduling for optimal resource allocation.</li><li>
Experience in creating training materials and delivering workforce management best practices.</li></ul>
Physical Requirements:
<ul><li>Sit while answering phones or reply to emails</li><li>
Use hands and fingers to handle, control or feel objects tools or controls</li><li>
Repeat the same movements when entering data</li><li>
See details of objects that are less than a few feet away</li><li>
Speak clearly so listeners can understand</li><li>
Understand the speech of another person</li><li>
Focus on one source of sound and ignore others</li><li>
Hear sounds and recognize the difference between them</li><li>
See differences between colors, shades and brightness</li></ul>
Benefit Summary:
<div><b>
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:</b></div><ul><li>
Holiday &amp; Paid Time Off (pro-rated for Part-Time employees)</li><li>
Medical/Pharmacy</li><li>
Dental</li><li>
Vision</li><li>
Employer-Paid Short-Term Disability</li><li>
Employer-Paid Employee Basic Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Employee Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Spousal Life</li><li>
Voluntary Dependent Life</li><li>
Hospital Indemnity, Accident and Critical Illness</li><li>
Commuter/Transit Account</li><li>
Healthcare Flexible Spending Account</li><li>
Dependent Care Flexible Spending Account</li><li>
Health Savings Account</li><li>
401(k) with employer match</li><li>
Employer-Paid Employee Assistance Program (EAP)</li><li>
Employee Discounts</li></ul><br>
<div></div>
Salary Range: $54,600.00 &ndash; $79,200.00 / year Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:
<div>
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver&rsquo;s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.</div><div></div><div><br>
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.</div></div>

Workforce Analyst

<div>About USS:
<div>
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers&rsquo; project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.</div><div><br>
</div><div>Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.</div><div><br>
</div><div>By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.</div>
Overview:
<div>We are seeking a talented and data-driven Senior Digital Marketing Data Analyst to join our marketing</div><div>
team. The ideal candidate will play a crucial role in helping us develop and execute effective digital</div><div>
marketing strategies to drive growth and achieve our business objectives. If you are passionate about</div><div>
digital marketing, have a keen analytical mindset, and possess the ability to turn data into actionable</div><div>
insights, we encourage you to apply.</div>
Responsibilities:
<ul><li>Analyze omni-channel marketing performance&mdash;including website traffic, paid and organic search, email, and social media&mdash;to generate clear, actionable insights that drive efficient, scalable new-business growth.</li><li>
Develop test-and-learn strategies to identify opportunities and behaviors that improve engagement, raise conversion rates, and increase average order value.</li><li>
Implement, deploy, and monitor ad-level tracking by applying appropriate tracking mechanisms to creative assets prior to vendor delivery; continuously analyze tracked performance and report insights, optimization opportunities, and recommendations to the Campaigns Manager.</li><li>
Create and maintain dashboards and reports to track key performance indicators (KPIs) and measure the success of marketing initiatives.</li><li>
Manage keyword research and monitor search rankings and organic conversion performance&mdash;while also optimizing for Answer Engine Optimization (AEO) and large-language-model (LLM) discoverability.</li><li>
Inform content marketing strategies through comprehensive evaluation of all content initiatives, including blogs, videos, and other key assets.</li><li>
Conduct market research to identify trends and opportunities and stay informed about industry best practices.</li><li>
Work closely with cross-functional teams, including sales, support, and engineering to ensure marketing initiatives align with overall business objectives.</li><li>
Partner with our IT Business Relationship Manager to ensure proper data hygiene and data governance, as well as optimal integrations with CRM, web analytics, ad platforms and internal databases.</li></ul><p></p><div><b><br>
SUPERVISORY RESPONSIBILITIES</b></div><div>
This position does not have direct supervisory responsibilities.</div>
Qualifications:
<div><b>
QUALIFICATIONS</b></div><div></div><div><div><div><div><div><b><br>
EDUCATION</b></div></div><div><div><div><div><b><br>
Min/Preferred</b></div><div><b><br>
Education Level</b></div><div><b><br>
Description</b></div></div><div><div><br>
Minimum</div><div>
 4 Year / Bachelors Degree</div><div> marketing, business, data science, or a related field</div></div></div></div></div></div><div><div><div><div><b><br>
EXPERIENCE</b></div></div><div><div><div><div><b><br>
Minimum Years of Experience</b></div><div><b><br>
Maximum Years of Experience</b></div><div><b><br>
Comments</b></div></div><div><div><br>
4</div><div><br>
7</div><div><br>
in marketing preferred</div></div></div></div></div></div></div><div></div><div><b><br>
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES</b></div><ul><li>
Proven experience as a digital marketing analyst or in a similar analytical role</li><li>
Proficiency in data analysis tools and platforms, such as Google Analytics, Google AdWords / SA360, Facebook Ads Manager, and SEO tools</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication and presentation abilities</li><li>
Familiarity with industry trends and digital marketing best practices</li><li>
Attention to detail and the ability to work independently as well as part of a team</li><li>
Certifications in digital marketing, analytics, or related fields are a plus</li></ul>
Physical Requirements:
<div><b>
PHYSICAL REQUIREMENTS</b></div><div></div><div><div><div><b><br>
Demand</b></div><div><b><br>
Frequency</b></div></div><div><div><br>
Sit while answering phones or reply to emails<br>
</div><div>Frequent</div></div><div><div><br>
Use hands and fingers to handle, control or feel objects tools or controls<br>
</div><div>Frequent</div></div><div><div><br>
Repeat the same movements when entering data<br>
</div><div>Frequent</div></div><div><div><br>
See details of objects that are less than a few feet away<br>
</div><div>Frequent</div></div><div><div><br>
Speak clearly so listeners can understand<br>
</div><div>Frequent</div></div><div><div><br>
Understand the speech of another person<br>
</div><div>Frequent</div></div><div><div><br>
Focus on one source of sound and ignore others<br>
</div><div>Frequent</div></div><div><div><br>
Hear sounds and recognize the difference between them<br>
</div><div>Frequent</div></div><div><div><br>
See differences between colors, shades and brightness</div><div><br>
Frequent</div></div><br>
</div>
Benefit Summary:
<div><b>
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:</b></div><ul><li>
Holiday &amp; Paid Time Off (pro-rated for Part-Time employees)</li><li>
Medical/Pharmacy</li><li>
Dental</li><li>
Vision</li><li>
Employer-Paid Short-Term Disability</li><li>
Employer-Paid Employee Basic Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Employee Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Spousal Life</li><li>
Voluntary Dependent Life</li><li>
Hospital Indemnity, Accident and Critical Illness</li><li>
Commuter/Transit Account</li><li>
Healthcare Flexible Spending Account</li><li>
Dependent Care Flexible Spending Account</li><li>
Health Savings Account</li><li>
401(k) with employer match</li><li>
Employer-Paid Employee Assistance Program (EAP)</li><li>
Employee Discounts</li></ul><br>
<div></div>
Salary Range: $77,400.00 &ndash; $112,200.00 / year Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:
<div>
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver&rsquo;s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.</div><div></div><div><br>
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.</div></div>

Sr. Digital Marketing Analyst

<div>About USS:
<div>
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers&rsquo; project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.</div><div><br>
</div><div>Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.</div><div><br>
</div><div>By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.</div>
Overview:
<div>
The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.</div>
Responsibilities:
<ul><li>Perform basic service truck driving functions in accordance with USS and DOT requirements.</li><li>
Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.</li><li>
Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.</li><li>
Conduct portable toilets servicing to USS 8 point service standard.</li><li>
Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.</li><li>
Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.</li><li>
Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.</li><li>
Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.</li></ul>
Qualifications:
<ul><li>Minimum two years of commercial driving experience.</li><li>
Valid Driver License (CDL or non-commercial).</li><li>
Excellent time management, customer service and communication skills.</li><li>
Strong problem-solving and decision making skills.</li></ul>
Physical Requirements:
<ul><li>Sit while driving and stand while servicing products</li><li>
Use hands and fingers to handle, control or feel objects tools or controls</li><li>
Repeat the same movements</li><li>
See details of objects that are less than a few feet away and also at greater distance</li><li>
Speak clearly so customers can understand</li><li>
Understand the speech of another person</li><li>
Hear sounds and recognize the difference between them</li><li>
Walk up to 30 minutes at a time without exertion</li><li>
Enter and exit equipment by stepping and kneeling</li><li>
Lift up to 40lbs from your waist to your shoulders</li><li>
Lift 30lbs from the floor to your head</li><li>
Crouch and squat</li><li>
Push 100lbs and pull 100lbs horizontally</li></ul>
Benefit Summary:
<div><b>
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:</b></div><ul><li>
Holiday &amp; Paid Time Off (pro-rated for Part-Time employees)</li><li>
Medical/Pharmacy</li><li>
Dental</li><li>
Vision</li><li>
Employer-Paid Short-Term Disability</li><li>
Employer-Paid Employee Basic Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Employee Life &amp; Accidental Death and Dismemberment</li><li>
Voluntary Spousal Life</li><li>
Voluntary Dependent Life</li><li>
Hospital Indemnity, Accident and Critical Illness</li><li>
Commuter/Transit Account</li><li>
Healthcare Flexible Spending Account</li><li>
Dependent Care Flexible Spending Account</li><li>
Health Savings Account</li><li>
401(k) with employer match</li><li>
Employer-Paid Employee Assistance Program (EAP)</li><li>
Employee Discounts</li></ul><br>
<div></div>
Salary Range: $20.42 &ndash; $27.57 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:
<div>
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver&rsquo;s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.</div><div></div><div><br>
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.</div></div>

Route Service Driver

Join United Site Services and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United Site Services

About Company

Ops Coordinator

Workforce Analyst

Sr. Digital Marketing Analyst

Route Service Driver