Qureos Mentor

United States Citigroup

The Execution Analyst 2 is an intermediate position responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize in-depth AML knowledge to review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to Citi. Responsibilities: <ul> <li>Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases</li> <li>Conduct Cross Sector reviews among multiple Citi business lines.</li> <li>Document and report the review/investigation findings and prepare case files with the required supporting documentation</li> <li>Summarize, in writing, clear and concise findings of the investigation</li> <li>Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))</li> <li>Assist AML team with managing risks by analyzing the root cause of issues and impact to business</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul> Qualifications: <ul> <li>0-2 years relevant experience</li> <li>Knowledge of AML regulations preferred</li> <li>Proficient in MS Office</li> <li>Excellent verbal and written communication skills</li> <li>Demonstrated analytical skills</li> </ul> Education: <ul> <li> Bachelor s/University degree or equivalent experience</li> </ul>

Anti Money Laundering Analyst

The CRIU Lead Analyst is senior professional responsible for performing risk and compliance reviews in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize in-depth AML knowledge to review, analyze and conduct effective due diligence and investigations on higher risk cases that may be a potential risk to Citi. Responsibilities may also include review of cases completed by Analysts for timeliness and accuracy, coaching/training team members, as required, and assisting management in exams/audits, and mitigating operational risks. Responsibilities: Investigations <ul> <li>Conduct investigations and research on potentially suspicious clients using various internal and external systems and databases</li> <li>Document and report the review/investigation findings and prepare case files with the required supporting documentation</li> <li>Summarize, in writing, clear and concise findings of the investigations</li> <li>Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))</li> <li>Manage risks by analyzing the root cause of issues and impacts to business</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul> Operational outputs and execution Oversee all statistical data/metric relating to team performance, productivity and quality; to include: <ul> <li>Active participation in team meetings to communicate current trends and issues</li> <li>Prepare, review, monitor and report to CRIU L2 managers on weekly productivity metrics, and contribute to implementing actions based on reported trends</li> <li>Prepare and produce daily reports on team performance/timeliness through publication of MIS reports;</li> <li>Utilise productivity, quality and performance data to inform capacity planning team CRIU management and UAE AMLCO</li> </ul> Monitor and maintain daily reports in respect of complex case classification, and update Case Management tools accordingly Where appropriate prepare the required reports and submit to: <ul> <li>CRIU L2 management</li> <li>CRIU L 1 Management</li> <li>UAE AMLCO (or deputy)</li> <li>Internal Audit</li> <li>Any regulatory requirements as specified</li> </ul> Monitor, review and report on manual case creation including complex classification and where appropriate report to CRIU management Monitor, review and report on data concerning case closure to ensure compliance with global policy, monitor disputes and where appropriate report to CRIU management Oversee team output as senior checker for all questionable activity to include responsibility for developing on-the-job training and coaching programs bespsoke to new hires in respect of execution activity Act as point of contact to manage data requirements for planned Audit/regulatory reviews and existing open CAPs: <ul> <li>Preparing CRIU-related deliverables for audits and regulatory reviews;</li> <li>Participating in meetings with audits, responding to queries, etc.</li> </ul> Maintain and oversight over the operational and technological issues facing the CRIU L2 team and ensure smooth operational process through ongoing automation activity. Act as the main point of liaison with other units and departments notably CI-CRIU, Fraud, L1 teams in Warsaw and KL Act as delegate to the UAE CRIU Management in the relevant forums and meetings whenever required. Review the new policy updates with the UAE CRIU Manager and ensure it had properly communicated and understood by the team members. This role my also be responsible for: <ul> <li>Review AML cases completed by Analysts to ensure that any material AML risks have been mitigated and case documentation is in accordance with the unit s policies and procedures.</li> <li>Carry out SAR Reporting Officer responsibilities by Reviewing/Approving Suspicious Activity Reports (SARs) drafted by Analysts consistent with FinCEN requirements.</li> <li>Ensure SAR related regulatory timelines and requirements are followed by the team (i.e., in accordance with CBUAE SLAs).</li></ul> Qualifications: <ul> <li>ACAMS certified</li> <li>6 -10 years of experience</li> <li>4+ years of experience in drafting and/or approving Suspicious Activity Reports (SARs) in accordance with applicable regulatory requirements</li> <li>Understanding of advanced money laundering typologies and techniques, and investigative practices for detecting such activity</li> <li>Ability to operate with a limited level of direct supervision</li> <li>Ability to exercise independent judgement and autonomy</li> <li>Proficient in MS Office</li> <li>Proven analytical skills</li> <li>Effective verbal and written communication skills</li> <li>Comprehensive knowledge of CBUAE AML regulations preferred</li> <li>Responsible for volume, quality and timeliness of work product</li> <li>Follows procedures and identifies opportunities to strengthen controls</li> <li>Learns from experiences, adapts and improves, and welcomes challenge from others on processes and decisions</li> <li>Takes ownership and accountability for delivering outcomes, takes responsibility for own work</li> <li>Succeeds together: Builds strong relationships with stakeholders</li> </ul> Education: <ul> <li>Bachelor's/University degree, Master's degree preferred</li></ul>

Vice President - Anti Money Laundering Lead Analyst

What you ll do Support Services MEA Business Execution team with collecting, analyzing and presenting data related to financial performance (e.g. revenues and expenses), sales performance (deal pipeline, sales productivity) and other areas that Business Execution is responsible for. <ul> <li>Download, enhance and analyze reports from Citi systems related to financial performance (e.g. revenues, expenses, balance sheet), sales performance (e.g. deal pipeline, won/lost deals, calling intensity) and other areas.</li> <li>Work with the reports and collect inputs from various teams to compare actual numbers against prior period and plan, understand the drivers behind increases and decreases, identify trends and outliers, calculate forecast. Collect inputs from various teams for presentations used during business reviews and other meetings.</li> <li>Assist the Business Execution team with preparation of various reports and presentations.</li> <li>Be able to work independently on the assigned tasks based on the guidance received and ensure their timely completion.</li> </ul> What we ll need from you <ul> <li>Degree in Finance, Statistics, Mathematics, Economics, or other quantitative fields.</li> <li>0-2 years of relevant experience.</li> <li>Ability to multitask, be organized and detail oriented.</li> <li>Excellent understanding of statistics, data analysis, and visualization.</li> <li>Strong analytical and presentation skills: Good verbal and written communication and formal presentation skills. The ability to interact professionally with all levels of personnel, including senior management.</li> <li>Hands-on knowledge of MS Office application suite e.g. PowerPoint, Excel, Word, etc.</li> <li>Language requirements - fluent English, both verbal and written.</li> <li> </li></ul>

Business Analyst

What you ll do <ul> <li>Assess the effectiveness of Citi s credit risk management practices and support identification and mitigation of credit risk across unsecured portfolios</li> <li>Analyze credit risks by utilizing reports, scorecards, risk systems, and expert judgment</li> <li>Evaluate moderately complex and variable credit issues with significant business impact</li> <li>Balance potentially conflicting data sources and develop actionable credit risk strategies</li> <li>Lead or support the preparation of Credit Portfolio Scorecards and trend analysis reports</li> <li>Assist with Business Monitoring and Review activities</li> <li>Prepare internal presentations for management and regulatory stakeholders</li> <li>Promote ethical decision-making and support risk and control issue transparency across the firm</li> </ul> What we ll need from you <ul> <li>5 8 years of relevant credit experience, preferably in a financial institution</li> <li>Bachelor s degree (or equivalent experience) in Finance, Accounting, Economics, Computer Science, or a related field</li> <li>Intermediate to advanced proficiency in Microsoft Office tools (Excel, PowerPoint etc.)</li> <li>Strong English written and verbal communication skills</li> <li>Excellent time management, organizational, and analytical abilities</li> <li>Experience with SQL and fluency in Arabic is a plus</li> </ul> By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more HERE. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

AVP, Credit Portfolio Senior Analyst (UAE Nationals Only)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in providing full leadership and direction to a Customer Service team that perform customer service activities. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. What you ll do The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs. <ul> <li>Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.</li> <li>Responsible for executing day to day customer service activities, while ensuring adherence to Citi s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.</li> <li>Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services.</li> <li>Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.</li> <li>Ensure coverage of all the relationships through customer engagements.</li> <li>Compliance, Risk &amp; Controls.</li> <li>Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).</li> <li>Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Continue to ensure that Compliance &amp; Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.</li> <li>Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification &amp; Accuracy.</li> <li>Ensure that KYC/AML and other compliance norms are strictly adhered to.</li> <li>Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li> <li>Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.</li> <li>To ensure all work processes are executed in compliance with Bank s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business &amp; financial objective, and as per regulatory requirement.</li> <li>Complete/follow-up documentation for client s transaction/investment needs or due diligence purpose.</li> <li>Drive Bank s digitization strategy by actively preparing clients to be digitally equipped.</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul> What we ll need from you <ul> <li>3-5 years of relevant experience</li> <li>Customer Service experience, preferred</li> <li>Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits (preferred)</li> <li>Effective written and verbal communication skills</li> <li>Influencing and relationship management skills</li> <li>Quick learner, self-starter, and should be able to take initiatives</li> <li>Good team player and should be able to work well with cross functional teams</li> <li>Matured personality with a high-level of initiative, self-driven, good time management and work integrity</li> </ul> Development Value: Service Relationship Associate will receive training, product &amp; on boarding knowledge from branch based experience, on-line training modules and centrally organised workshops. ARM will gain exposure to UAE and Global clients and have the opportunity to liaise with different departments within Citibank. This role will give a platform to manage / develop career path towards Relationship Manger roles.

Service Account Officer

The Private Bank UAE Team Head manages a team of senior professionals targeting Ultra High Net Worth Individuals in the UAE market. This role is responsible for driving business growth, managing a team of bankers, delivery of solutions to our clients in collaboration with our global product teams and functions. The job requires thorough understanding of the strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise, and in-depth knowledge of the industry and direct competitors' products/services to contribute to the commercial objectives of the business. Requires Excellent communication skills to influence a wide range of audiences and stakeholders. Develops medium- to long-term plans and executes functional strategies for the market under management, requiring coordination and integration across units. Responsibilities: Business Development and Growth <ul> <li>Growing the existing client business. Thorough knowledge of the relevant market is critical and a track record evidencing the ability to grow such business through a focused and high-quality team.</li> <li>Set overall vision and direction for the business, including a market segmentation strategy and a talent strategy. </li> <li>Driving revenue and responsible for the entire team s revenue goals. Collaborates with stakeholders to achieve overall team revenues and growth objectives, drive initiatives to improve the team s day-to-day.</li> <li>The candidate will require a proven track record in working with Investments products and strategies suitable for UHNW individuals.</li> <li>Close interaction with other Citi franchises with the goal of developing mutually beneficial business and client relationships.</li> </ul> Client Relationship Management <ul> <li>Proven track record with sales management, and in-depth understanding of clients businesses and sources of wealth generation.</li> <li>Help clients achieve broad financial &amp; investment goals related to the creation, management, and transfer of wealth.</li> <li>Develop tailored solutions that address clients' unique investment, risk management, and financing/ liquidity needs.</li> <li>Ensure clients are presented with seamless execution of internal processes and Citi services.</li> </ul> Team Leadership <ul> <li>Coach and guide team members and help them develop and share sales ideas across their and the wider team.</li> <li>Help team members in executing their account plans by providing guidance and support on specific deals and clients.</li> <li>Identify and attract top banker talent across the industry to join the team</li> <li>Provide ongoing feedback to team members on their performance as well as the formal mid-year &amp; year-end reviews.</li> <li>Plan and prioritize daily, weekly, and monthly activities to maximize revenue growth and client satisfaction.</li> <li>Establish a referral network and gain introductions to potential clients which generate new sales.</li> <li>Establish a collaborative culture in the team and always partner with colleagues across the Citigroup network to leverage capabilities and share expertise.</li> <li>Bring together the appropriate product experts to develop long-term solutions that strengthen client relationships with the firm.</li> </ul> Regulatory compliance &amp; risk management <ul> <li>Ensures the team adheres to all regulatory requirements and internal policies and compliance frameworks. Manage reputational and operational risks by overseeing adherence to the banks risk management guidelines, identifying, and working on specific queries related to the team s clients.</li> <li>Monitor market trends and changes in regulation, partners with functional teams to secure implementation. Develop strong relationships and partners with support functions across the Citi Private Bank to maintain control, find solutions and resolve issues.</li> <li>Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. Applies sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li> </ul> Qualifications: <ul> <li>Extensive and proven experience in Private Banking having covered the UHNW market / Extensive experience in working with and/or leading client teams and transactions / Demonstrated track record in relationship management.</li> </ul> Education: <ul> <li>Bachelor's/University degree, Master's degree preferred.</li> </ul>

Private Bank UAE Team Head

The role consists of liaising with coverage teams and product partners globally to provide timely identification and resolution to client issues; and to facilitate the implementation of new client solutions, and manage the allocation of credit, to support Citi s Loans, Treasury and Trade Solutions (TTS), and Markets franchises. The Client Manager will also serve as a main point of contact for Citi s cross-functional units such as AML/KYC and Credit Operations to ensure compliance with regulatory and credit-related legal requirements. We are looking for an individual with excellent problem-solving, organizational, and written and verbal communication skills, to assist our Multinational Corporates in navigating Citi s broad global network, while developing a deep understanding of their priorities to drive client satisfaction and identify new business opportunities. Solid understanding of KYC, credit management, and Citi s corporate banking product capabilities is strongly desired, as well as a positive attitude and strong work-ethic. Responsibilities: <ul> <li>Build relationships with various internal and external audiences to ensure timely problem resolution and to provide support for a range of audience needs and services</li> <li>Field calls from clients and product partners and escalate issues as needed, navigating through Citi's extensive network of 100+ countries. </li> <li>Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.</li> <li>Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) and AML requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels</li> <li>Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections</li> <li>Negotiations and renewals for Standby Letters of Credit in collaboration with the Trade teams. For LCs, monitor their requests against committed lines and ensure pricing is in line with Citi standards</li> <li>Understand the bank's credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.</li> <li>Monitor billing and service queries, as well as correct mapping/marketing hierarchies to ensure revenues earned from all products are appropriately reflected</li> <li>Represent banking coverage team in client meetings</li> <li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li> </ul> Qualifications: <ul> <li>6-8 years of experience (financial services preferred)</li> <li>Bachelor s degree in Finance or closely related areas of Business Administration</li> <li>Credit skills/experience (i.e., financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) preferred</li> <li>Comprehensive knowledge of Support, Credit &amp; Legal documentation requirements (e.g. Letters of Comfort, parent guarantees, LC's and their agreements, ISDA/CSA, Short Term Loan agreements, Cards Agreements, etc.)</li> <li>Flexibility with work schedule (i.e. may work across different time zones)</li> <li>Ability to be client focused and results oriented</li> <li>Consistently demonstrate follow-up and organizational skills and attention to detail</li> <li>Consistently demonstrate clear and concise written and verbal communication</li> <li>Proven planning, negotiation and analytical skills</li> <li>Consistently demonstrate a professional attitude</li> </ul> Education: <ul> <li>Bachelor's degree/University degree or equivalent experience.</li> </ul>

Assistant Vice President - Client Manager

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