Qureos Mentor

United States Senate Federal Credit Union

<div>Job Description: 
Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E<ul><li>
Maintains our members' and employees' trust by safeguarding their financial data and information.</li><li>
Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of &quot;better together&quot;.</li><li>
Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.</li><li>
Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk.
</li></ul>General Summary:
As a key member of the team, the Product Manager will help drive the strategy, roadmap, and execution of key digital experiences that fuel customer acquisition, engagement, and retention. You'll work closely with other product managers, engineers, designers, and data analysts to build seamless, high-quality financial products.
Major Duties and Responsibilities:<ul><li>
Define &amp; execute product strategy - Own the product roadmap, prioritize key initiatives, and deliver high-impact financial products.</li></ul><ul><li>
Lead cross-functional teams - Partner with engineering, design, data, compliance, and marketing to bring innovative products to market.</li><li>
Leverage data &amp; customer insights - Identify key user pain points, analyze trends, and drive feature development based on insights.</li><li>
Optimize acquisition &amp; engagement - Build seamless, high-converting user journeys that drive growth and retention.</li><li>
Shape system &amp; platform thinking - Collaborate with engineering to define robust system architectures and API integrations.</li><li>
Ensure compliance &amp; security - Partner with legal and risk teams to ensure financial products meet regulatory requirements.</li><li>
Own product success metrics - Define KPIs, track performance, and iterate rapidly based on results.</li><li>
Most importantly: participate in a culture of open access, fast failures, transparency, and continuous improvement.</li></ul>
Non-essential Duties &amp; Responsibilities
Performs other duties as assigned. 
<ul><li>
</li></ul> 
Experience and Skills:
Education: Bachelor's degree required.
Experience:
3+ years of product management experience in fintech, financial services, or a related field.
Experience building and launching customer-facing digital products with a strong user experience focus.
Strong data-driven mindset-ability to analyze data, define success metrics, and drive product decisions based on insights.
Excellent technical acumen-familiarity with working with engineers to build scalable solutions.
Deep understanding of financial products (banking, payments, lending, etc.) and their regulatory considerations.
Strong communication &amp; stakeholder management skills-ability to influence without authority.
Self-starter who thrives in a fast-moving, high-ownership environment.
Skills:<ul><li>
Solid understanding of user-centered design principles and best practices.</li><li>
Proficiency in design tools such as Figma, Adobe Creative Suite, or other design systems</li><li>
Can reduce complex challenges down to the right balance of flexibility, power, and ease of use</li><li>
Skilled in explaining their work, process, and decisions to cross-functional stakeholders and who craves feedback to help produce the best work</li><li>
Set a high-quality bar, attention to detail, and help teams deliver high quality polished experiences.</li><li>
Self-starter with great communication and organizational skills who enjoys collaborating with other disciplines</li></ul>
Communication: Must have superior interpersonal skills and be comfortable engaging with people from a wide variety of roles, cultures, and economic backgrounds.
Location: Remote opportunities in the following states ONLY: MD &amp; DC ($133,905.40 - $200,858.10), VA, CT, FL, NC, SC, TX, LA; Chicago, IL ($120,352.22 - $180,528.33); Somerville, MA ($126,315.62 - $189,473.43); New York, NY ($134,989.65 - $202,484.48) and Seattle, WA ($127,942.00 - $191,913.00).
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Time in Service: None Required
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. 
From: United States Senate Federal Credit Union</div>

Product Manager

<div>Job Description: 
 
Shift: Mon,Tue,Wed,Thu,Fri 
Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E<ul><li>
Maintains our members' and employees' trust by safeguarding their financial data and information.</li><li>
Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.</li><li>
Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.</li><li>
Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.</li></ul>
General Summary
The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.
Major Duties &amp; Responsibilities<ul><li>
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.</li><li>
Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.</li><li>
Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly.</li><li>
Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.</li><li>
Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.</li><li>
Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.</li><li>
Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.</li><li>
Works with other team members and departments to provide assistance and resolution to member inquiries.</li><li>
Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.</li><li>
Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.</li><li>
Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.
</li></ul>Non-essential Duties &amp; Responsibilities
<ul><li>Performs other duties as assigned.</li></ul> 

Experience and Skills: 

Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.

Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.

Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

Location: Remote opportunities in the following states ONLY: MD &amp; DC (Minimum $47,772.01 - $71,658.01), VA, CT, NC, SC, LA, TX, FL; Chicago, IL ($43,088.48 - $64,632.71); Somerville, MA ($45,898.59 - $68,847.89).

Supervisory: None Required.

Time in Service: None Required.

Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement. 

Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. 
From: United States Senate Federal Credit Union</div>

Member Service Representative - Contact Center

Join United States Senate Federal Credit Union and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

United States Senate Federal Credit Union

About Company

Product Manager

Member Service Representative - Contact Center