Qureos Mentor

Universal City Studios Credit Union

<div>Benefits: 
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul> 
Department: Support/Member Services 
Reports to: Director of Administration 
Tenure/Time Base: Permanent, Non-Exempt/Part-Time
 
 
Perform a variety of limited transactional duties to serve members by receiving and disbursing funds with a high degree of accuracy. This position is responsible for processing routine financial transactions, maintaining accurate records, and delivering exceptional service in accordance with credit union policies and procedures. The MSR I / Floater will also assist with opening new accounts and will rotate between branches as needed to ensure consistent service coverage, especially during peak hours, staff absences, or breaks.
 
 
Job Responsibilities
 
<ul><li>Greet and welcome Members to the credit union in a courteous, professional, and timely manner.</li><li>Answer phones, emails, and follow-up on voicemails.</li><li>Assist new Members in opening Memberships and accurately collecting all BSA/CIP required documents.</li><li>Build relationships and enhance Member experience, respond to Member requests in a friendly, helpful, and positive manner.</li><li>Process transactions in a prompt, efficient, confidential, and accurate manner.</li><li>Receive share drafts/checks and cash for deposit into accounts, verify amounts, examine share drafts, checks for proper endorsement, and accurately enter deposits into computer records and core system.</li><li>Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into the system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.</li><li>Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer/core system.</li><li>Assist with mail or email transactions when available.</li><li>Place holds on accounts for uncollected funds.</li><li>Issue monetary instruments such as money orders, cashier&rsquo;s checks, and open CDs.</li><li>Maintain an up-to-date comprehensive knowledge on all credit union products, services, and policies that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules, laws, and regulations for the teller area, including robbery procedures, CIP and BSA.</li><li>Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line/mobile banking, cashier&rsquo;s checks, and money orders.</li><li>Count, check, and package coins and currency.</li><li>Balance cash drawer at the end of the shift and compare total amounts to computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor, as necessary.</li><li>Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.</li><li>Report malfunctions of teller computers and other equipment used at the teller stations.</li><li>Serve as a floater between designated branch locations, offering operational and service support wherever assigned to maintain continuity in member experience.</li></ul></div>

MSR I / Floater

Join Universal City Studios Credit Union and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Universal City Studios Credit Union

ABOUT_COMPANY

MSR I / Floater