Qureos Mentor

University Health Partners of Hawaii

<div><p><b>APPLICANTS MUST RESIDE IN HAWAII</b></p><p></p><p><b><br>
POSITION SUMMARY</b></p><p>
The Intake Coordinator is crucial for ensuring a smooth and supportive onboarding experience for individuals seeking treatment for substance use disorders. The Intake Coordinator will be responsible for conducting initial screenings, collecting demographic and preliminary clinical information, verifying eligibility, coordinating initial appointments, and providing administrative support to facilitate patient access to care.</p><p></p><p><br>
Please see the attached job description for more information.</p><p><b>
Location:</b> 100% Remote</p><p><b>
Full-Time Sunday-Saturday 8:00am - 5:00pm.</b></p><p></p><p><b><br>
ESSENTIAL JOB DUTIES AND FUNCTIONS</b></p><p><b>
Patient Intake &amp; Onboarding</b></p><ul><li>
Serve as the primary point of contact for all new patient inquiries via phone, email, and online inquiry forms, responding promptly and professionally.</li><li>
Conduct initial non-clinical screenings to determine basic eligibility for program services, explain program offerings, and answer general questions.</li><li>
Collect comprehensive demographic, contact, and preliminary medical/substance use history information from prospective patients with sensitivity and accuracy.</li><li>
Educate prospective patients on the telehealth process, technology requirements, and what to expect during their initial clinical assessment.</li><li>
Guide patients through the completion of initial intake paperwork, consents, and other required documentation, ensuring all necessary information is obtained.</li><li>
Verify patient eligibility for no-cost services and other relevant program criteria.</li><li>
Coordinate and schedule initial assessment appointments with appropriate clinical providers (Physicians, Psychologists, Clinical Social Workers), ensuring optimal provider utilization and patient convenience.</li><li>
Send appointment confirmations, reminders, and necessary pre-appointment instructions to patients.</li><li>
Troubleshoot basic technical issues related to telehealth access for new patients prior to their first appointment.</li><li>
Provide warm, empathetic support to reduce barriers to entry and encourage engagement in treatment.</li><li>
Maintain accurate, timely, and confidential patient records within the Electronic Health Record (EHR) system, ensuring data integrity.</li><li>
Adhere to all federal and state regulations, including HIPAA and confidentiality guidelines.</li></ul><p></p><p><b><br>
Administrative, Data Analytics &amp; Program Support</b></p><ul><li>
Maintain and update patient waiting lists, ensuring timely follow-up.</li><li>
Collaborate closely with the clinical and administrative teams to ensure a seamless transition for patients from intake to ongoing care.</li><li>
Communicate effectively with providers regarding new patient schedules, special considerations, and any initial information collected.</li><li>
Assist in managing patient flow and ensuring appropriate caseload distribution among providers.</li><li>
Generate reports on intake metrics, such as inquiry volume, conversion rates, and wait times, as requested.<ul><li>
Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) related to intake, patient demographics, program engagement, and outcomes.</li><li>
Conduct regular data audits to ensure accuracy and integrity of information within the EHR and other data systems.</li><li>
Analyze trends in patient inquiries, no-show rates, and completion rates to identify areas for process improvement and inform program strategies.</li><li>
Collaborate with the clinical and administrative teams to define data needs and develop appropriate data collection and reporting mechanisms.</li><li>
Utilize data analysis to support grant reporting and program evaluation efforts.[1]</li></ul></li><li>
Assist with general administrative tasks to support the overall efficiency of the program.</li></ul><p></p><p><b><br>
Professional Development &amp; Quality Improvement</b></p><ul><li>
Engage in ongoing training and professional development related to intake best practices, customer service, and telehealth technology.</li><li>
Stay informed about program updates, new services, and changes in eligibility criteria.</li><li>
Contribute to continuous quality improvement initiatives for the intake process, identifying areas for efficiency and patient satisfaction enhancement.</li></ul><br>
<p></p><ul><li>
Complies with all legal requirements and company policies.</li><li>
Performs all other duties as assigned.</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
MINIMUM QUALIFICATION REQUIREMENTS</b></h1><p><b>
Education/Training/Experience</b></p><ul><li>
Bachelor's degree in psychology, healthcare administration, or a related field.</li><li>
Experience in patient intake, scheduling, customer service, or administrative support within a healthcare or behavioral health setting.</li></ul><p></p><p><b><br>
Skills Knowledge</b></p><ul><li>
Familiarization with video-conferencing technology.</li><li>
Demonstrated understanding of the sensitive nature of substance use disorders and a compassionate, non-judgmental approach to patient interaction.</li><li>
Excellent verbal and written communication skills, with the ability to articulate complex information clearly and empathetically.</li><li>
Strong organizational skills and exceptional attention to detail.</li><li>
Proficiency in using Electronic Health Record (EHR) systems, scheduling tools, and basic video conferencing for scheduling and data entry.</li><li>
Proficient with standard office software (e.g., Microsoft Office Suite, Google Workspace) and comfortable learning new telehealth and scheduling platforms.</li><li>
Strong problem-solving skills, particularly for navigating patient barriers and technical issues.</li><li>
Meticulous attention to detail for managing patient information, appointments, and documentation.</li><li>
Understanding of HIPAA regulations and patient confidentiality.</li></ul><p></p><p><b><br>
BENEFITS</b></p><ul><li>
The opportunity to work on the cutting edge of healthcare and transform lives for the people of Hawaii</li><li>
100% employee health and dental coverage and vision</li><li>
Flexible spending plan</li><li>
Retirement plan with up to 3% dollar-for-dollar company matching contributions</li><li>
100% company paid group Life/AD&amp;D/LTD insurance</li><li>
Employee assistance program (EAP)</li><li>
Pet Insurance, Prepaid legal with competitive rates</li></ul><p></p><p><i><br>
UHP is an EEO/AAP Employer.</i></p></div>

Intake Coordinator/Data Analyst

<div><p><b>POSITION SUMMARY</b></p><p>
This position involves duties relating to general clerical support for the Department of Geriatric Medicine, John A. Burns School of Medicine, in areas of educational, clinical, research and operational needs.</p><p></p><p><b><br>
Location:</b> Kuakini Medical Center</p><p><b>
Hours per week:</b> 40; Mon-Fri 8:00am-4:30pm</p><p></p><p><b><br>
ESSENTIAL JOB DUTIES AND FUNCTIONS</b></p><ul><li>
Greets and assists visitors to the department.</li><li>
Answers multi-line phone calls in a professional manner, triages calls, takes/delivers accurate messages.</li><li>
Provides general support to department with faxing, copying and filing; set-up and close rooms; receives/signs for deliveries &amp; other services; daily mail pick-up and delivery.</li><li>
Assists with fiscal duties related to educational, clinical, research, and/or operational programs.</li><li>
Maintains repository of promotional materials related to department educational, research, and community-based program activities.</li><li>
Assists with updating department contact lists.</li><li>
Assists with preparation of educational course materials such as orientation folders, sign-in sheets and course handouts.</li><li>
Provides on-site course assistance that may include AV set-up, registration table, breakdown and lock up of materials and equipment.</li><li>
Maintains office reception area and meeting rooms.</li><li>
Performs all other duties as assigned.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATION REQUIREMENTS</b></p><ul><li>
High school diploma or equivalent</li><li>
Two years clerical/administrative experience in an office environment</li><li>
Strong communication skills including written/verbal communication, interpersonal, process and project management skills.</li><li>
Strong organizational skills.</li><li>
Computer skills including Microsoft Word and Excel, Google calendars, email, and aptitude to learn in-house systems.</li><li>
Ability to format text for continuity.</li><li>
Excellent customer service skills.</li></ul><p></p><p><b><br>
BENEFITS</b></p><ul><li>
Generous time off benefits</li><li>
100% employee health and dental coverage and vision</li><li>
Flexible spending plan</li><li>
Retirement plan with up to 3% dollar-for-dollar company matching contributions</li><li>
100% company paid group Life/AD&amp;D/LTD insurance</li><li>
Employee assistance program (EAP)</li><li>
Pet Insurance, Prepaid legal with competitive rates</li></ul><p></p><p><i><br>
UHP Hawai&lsquo;i is an EEO/AAP employer.</i></p></div>

Education Program Administrative Assistant

<div><div><b>APPLICANTS MUST RESIDE IN HAWAII</b></div><div></div><div><b><br>
POSITION SUMMARY</b></div><div></div><div><br>
The Administrative Assistant provides comprehensive administrative and clerical support to ensure efficient operations within the department. This role involves managing schedules, preparing documents, maintaining records, and assisting with various projects to facilitate departmental goals.</div><p></p><p><br>
Please see the attached job description for more information.</p><p><b>
Location:</b> 100% Remote</p><p><b>
Full-Time Mon-Fri 8:00am - 5:00pm.<br>
</b></p><p></p><br>
<div><b>ESSENTIAL JOB DUTIES AND FUNCTIONS</b></div><div></div><ul><li><div><br>
Create and manage spreadsheets and databases.</div></li><li><div>
Manages calendars, schedules appointments, and coordinates meetings.</div></li><li><div>
Prepares, edits, and distributes correspondence, reports, presentations, and other documents.</div></li><li><div>
Maintains organized filing systems, both electronic and physical.</div></li><li><div>
Screens and directs incoming calls and visitors.</div></li><li><div>
Orders and maintains office supplies and equipment.</div></li><li><div>
Assists with data entry and maintains databases.</div></li><li><div>
Compiles and reconciles expense reports.</div></li><li><div>
Assists with special projects as assigned.</div></li><li><div>
Assists with billing processes, including invoice preparation and tracking.</div></li><li><div>
Supports contract administration and record-keeping.</div></li><li><div>
Prepares financial reports and assists with budget reconciliation.</div></li><li><div>
Complies with all legal requirements and company policies.</div></li><li><div>
Performs all other duties as assigned.</div></li></ul><p></p><h1 class="jobSectionHeader"><b><br>
MINIMUM QUALIFICATION REQUIREMENTS</b></h1><div><b>
Education/Training/Experience</b></div><ul><li>
High school diploma or equivalent.</li><li>
2 years of administrative support experience.</li></ul><p></p><div><b><br>
Skills Knowledge</b></div><ul><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Excellent written and verbal communication skills.</li><li>
Strong organizational and time management skills.</li><li>
Ability to prioritize tasks and manage multiple projects simultaneously.</li><li>
Attention to detail and accuracy.</li><li>
Ability to maintain confidentiality.</li></ul><p></p><p><b><br>
BENEFITS</b></p><ul><li>
The opportunity to work on the cutting edge of healthcare and transform lives for the people of Hawaii</li><li>
New employees receive 25 days of paid time off (PTO) during their first year.</li><li>
100% employee health, vision and dental coverage.</li><li>
Flexible spending plan</li><li>
Retirement plan with up to 3% dollar-for-dollar company matching contributions</li><li>
100% company paid group Life/AD&amp;D/LTD insurance</li><li>
Employee assistance program (EAP)</li><li>
Pet Insurance, Prepaid legal with competitive rates</li></ul><p></p><p><i><br>
UHP is an EEO/AAP Employer.</i></p></div><p></p>

Administrative Assistant

Join University Health Partners of Hawaii and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

University Health Partners of Hawaii

ABOUT_COMPANY

Intake Coordinator/Data Analyst

Education Program Administrative Assistant

Administrative Assistant