Qureos Mentor

University of California, Riverside

The Desktop Support Technician will be part of a team that provides a high level of technical support to students, staff and faculty and have experience in desktop service with hardware and software installation, diagnosis and repair; strong attention to detail, analytical and organizational skills with excellent written and verbal communications skills. The incubment should be customer service focused and have interpersonal skills that would enable the ability to work with the campus community in a tactful, patient and courteous manner and have demonstrated ability to work with colleagues in a higher education environment. This position will also be the technical support between Information Technology Solutions (ITS) and vendors for various hardware and software issues for campus stakeholders. The Technician must possess and apply both business and technical expertise on moderately complex aspects of various technical issues and administration of business applications, desktop hardware, point-of-sale, digital signage, smart temps, timekeeping hardware as well as any new initiatives/projects that are implemented. This position will work collaboratively with our stakeholders (students, staff, faculty) and work directly with other ITS divisions to coordinate efforts and advocate for their customer on technical issues and projects. The incumbent must be a self-starter, demonstrate good judgement in selecting methods and techniques to obtain timely solutions, be able to work with some independence and collaborate with other units across campus as needed. The Technician will be responsible for documenting system requirements and defining scopes of projects as well as participate in the implementation of projects, evaluation of user needs, and defining technical problems to help in determining solutions. Efficiently manage and perform the specification, installation, deployments and maintenance of computer hardware and software in both managed and un-managed environments. This position will also be required to monitor and triage call and ticket queues to ensure customer calls and tickets are promptly addressed to adhere to ITS SLA. The positions are classified as on-site. The full salary range for the Desktop Support Technician is $32.00 - $48.72 per hour. However, the pay scale for this position is up to $32.81 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
<br><div><div>degree</div><div>
Bachelor's degree in related area and/or equivalent experience/training.</div><div>
</div><div>
Required</div></div><div></div>
<br><ul><li><div><div>experience</div><div>
Minimum of 2 years of experience.
</div><div></div><div>
Required</div></div></li></ul><div></div>
<br><div></div><ul><li><div><div>Occasional travel for university related business meetings, conferences and/or professional development.</div><div>
required</div><div>
Required</div></div></li></ul><div></div>
<br>Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated judgment to delegate/escalate issues appropriately. Advanced skill at creating technical documentation for complex processes and applications. Working knowledge of server internals, especially as needed for troubleshooting and isolating issues. Effective skills at technical and administrative work direction. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Demonstrates problem-solving skills. General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services. Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices. Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Working knowledge of desktop and business/technical support systems.
<br><div></div><ul><li><div><div>Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.</div><div>
</div><div>
Required</div></div></li></ul><div></div>

Desktop Support Technician

Under the direction of the Senior Director of Finance &amp; Business Operations (SDFBO), the Senior Finance &amp; Budget Operations Analyst serves as a highly influential and productive member of the Administrative Services and Strategic Executive Team (ASSET), supporting the Organizations of the Chancellor and the Provost &amp; Executive Vice Chancellor. The Senior Analyst provides expert-level support to the management of ASSET in the business and financial operations by performing a wide range of financial and analytical duties. To include supporting organizational-level activities for the annual planning and budget process, financial management, and monthly and ad hoc reporting and analysis, and special projects. In addition, the Senior Analyst may provide financial and analytical support for other ASSET-supported divisions/departments. The Senior Analyst reviews transactions requiring organizational-level approval, performs complex budgetary/financial analysis and reporting, and takes the lead in preparing executive-level high-level communication and reports for multiple departments. This position is expected to provide a high level of administrative support to the ASSET Management. The analyst independently performs moderate to complex budgetary/financial analysis and reporting such as multi-year planning, rate sustainability and feasibility, advises on cost containment measures, review annual costing reports, performs reconciliations and develops/prepares reports on overall resource management. This includes research, monitoring trend and deficit analysis, tracking, generating monthly (inc. ad-hoc) executive level summaries, and reporting to various constituents (e.g., UCOP, department heads, organization head, and the campus budget office) of multiple core and non-core funding streams. The full salary range for the Senior Director of Finance &amp; Business Operations is $93,200.00 - $174,200.00 annually. However, the expected pay scale for this position is up to $120,000.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
<br><div><div>degree</div><div>
Advanced degree in related area and/or equivalent experience/training.</div><div>
</div><div>
Required</div></div><div></div>
<br><div><div>experience</div><div>
6 - 10 years of related experience.
</div><div></div><div>
Required</div></div><div></div>
<br><div></div><div><div>Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.</div><div>
required</div><div>
Required</div></div><div></div>
<br>Ability to adapt to changing priorities. In depth ability to use multiple spreadsheet and database software tools to gather information for specialized, complex financial analysis, fiscal management and financial reports. Advanced knowledge of finance policies, practices and systems. Ability to function as a member of a team. Advanced interpersonal skills at all levels within the organization; service orientation; advanced critical thinking; attention to detail; ability to multi-task in a high volume environment, effective organizational skills. Ability to present complex finance related information in a clear and concise manner, both in writing and verbally. Advanced knowledge and understanding of internal control practices and their impact on protecting University resources. Ability to identify, collect and analyze information from a variety of sources.
<br><div></div><ul><li><div><div>Advanced knowledge of finance policies, practices and systems.</div><div>
</div><div>
Required</div></div></li></ul><div></div>

Senior Finance and Budget Operations Analyst

Join University of California, Riverside and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

University of California, Riverside

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Desktop Support Technician

Senior Finance and Budget Operations Analyst