Urwah Admin

University of Maryland Global Campus

<div><div><div>Job Ref:</div>
<div>10025098</div>
<div>Location:</div>
<div>Adelphi, MD</div>
<div>Category:</div>
<div>Collegiate Faculty</div>
<div>Type:</div>
<div>Full time</div>
</div>
<div><div>Collegiate Faculty, Development &amp; Administration - Cyber Technology
Department of Cybersecurity
12-Month Collegiate Faculty
Location: Adelphi, MD (Hybrid)
The Collegiate Faculty, Course Development &amp; Administration (CDA) position ensures instructional quality and technical coherence across UMGC's learning experiences. Reporting to the Assistant Dean, the CDA Faculty is responsible for the coordination and continuous improvement of courses within a cluster of academic portfolios. The position combines disciplinary knowledge in multiple portfolio areas with a foundational understanding of instructional design principles to address the ongoing maintenance, enhancement, and adaptation of existing courses, work with subject matter experts during the course development process, and oversee administrative elements of assigned courses in alignment with institutional learning goals.
Through collaboration with instructional design teams, academic colleagues, and administrative units, the CDA Collegiate Faculty plays a critical role in supporting the school's academic vision by ensuring UMGCs curricula is responsive to changes in the field and facilitating faculty success in courses. Success in this role is defined by the effective coordination and timely implementation of critical content updates, and contributions to a high-quality, scalable learning experience.
Key Duties and Responsibilities:<ul><li>
Teach 6 credits annually in area(s) of disciplinary expertise, ensuring instructional excellence and academic rigor.</li><li>
Coordinate a cluster of courses within the academic portfolio, serving as the operational lead for course consistency, updates, and readiness.</li><li>
Collaborate closely with the Integrative Learning Design (ILD) team to implement instructional revisions and integrate learning science principles in alignment with UMGC's design model and standards.</li><li>
Contribute to developing and refining processes related to requesting course updates.</li><li>
Liaise with Subject Matter Experts (SMEs) and faculty to ensure course materials reflect current industry trends, academic standards, and institutional priorities.</li><li>
Maintain and update course documentation and assets between revision cycles to ensure alignment with accreditation and curriculum governance requirements.</li><li>
Act as a liaison between academic programs, Course Maintenance, and ILD to facilitate communication and ensure smooth workflows related to course updates.</li><li>
Participate in faculty development and institutional initiatives that advance instructional innovation and teaching excellence.</li><li>
Perform other duties as assigned by the Assistant Dean to support instructional operations and strategic academic priorities.</li></ul>
Competencies:<ul><li>
Disciplinary knowledge in the portfolio area</li><li>
Instructional design collaboration and technical course implementation</li><li>
Curriculum maintenance and governance compliance</li><li>
Faculty coordination and mentoring</li><li>
Attention to detail and operational follow-through</li><li>
Cross-functional communication and collaboration</li><li>
Learning management systems proficiency</li></ul>
Skills:<ul><li>
Course design and revision</li><li>
LMS navigation and content integration</li><li>
Stakeholder communication and documentation</li><li>
Faculty coaching and SME collaboration</li><li>
Data-informed decision making</li><li>
Change management in instructional settings</li></ul>
Key Collaborators:<ul><li>
Assistant Dean: To ensure course coordination and faculty support efforts align with broader academic and student success strategies.</li><li>
Integrative Learning Design (ILD) Team: To implement updates, apply instructional design principles, and execute course revisions across the portfolio.</li><li>
Subject Matter Experts (SMEs) and Instructional Faculty: To maintain content expertise, address instructional gaps, and ensure consistency across course sections.</li><li>
Teaching and Learning (TL) and Assessment and Evaluation (AE) Collegiate Faculty: To incorporate assessment and evaluation data and research-based strategies into continuous course improvement efforts.</li><li>
Portfolio Directors Managers: To align course-level implementation with program goals, timelines, and market responsiveness.</li><li>
Curriculum Governance Committees: To support quality assurance, documentation, and alignment with institution-wide learning experience standards.</li></ul>
Minimum Education &amp; Experience Requirements:<ul><li>
Education: Terminal or Doctorate degree in Cyber Technology, Cybersecurity, Information Assurance, Computer Science, or Information Technology, or a relevant academic or industry-related field from an accredited institution is required.</li><li>
Experience: Demonstrated ability to get things done. Minimum of 8 years of academic, professional, or teaching experience, including at least 3 years in teaching. Demonstrated LMS experience and expertise in course development and faculty collaboration.</li><li>
Certifications: None required</li></ul>
Preferred Education &amp; Experience Requirements:<ul><li>
Education: Same as required</li><li>
Experience: Graduate-level teaching, asynchronous online instruction, learning experience design, and application of learning science principles. Familiarity with accessibility standards (ADA, WCAG). Discipline-related work experience in non-academic environments is desired.</li><li>
Certifications: None required; certifications in instructional design or educational technology are advantageous.</li><li>
Work Environment and Physical Demands: Work is typically performed in a remote or hybrid academic environment. This position requires close coordination with academic affairs staff, faculty, instructional design teams, and support units.</li></ul>
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:<ul><li>
Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).</li><li>
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.</li><li>
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance.</li><li>
Flexible Spending Accounts: Available for medical and dependent care expenses.</li><li>
Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).</li><li>
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.</li><li>
Tuition Remission: Immediate availability for Collegiate Faculty. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.</li></ul>
See flyer for additional information on benefits SS Collegiate Faculty_2023.pdf (umgc.edu)
Hiring Range:
Instructor:
85,000-95,000
Assistant Professor:
100,000-110,000
Associate Professor:
119,000-129,000
Professor:
130,000-140,000</div></div></div>

Collegiate Faculty, Development & Administration - Cyber Technology

<div><div><div>Job Ref:</div>
<div>10025027</div>
<div>Location:</div>
<div>Adelphi, MD</div>
<div>Category:</div>
<div>IT and Project Management</div>
<div>Type:</div>
<div>Full time</div>
</div>
<div><div>Senior Salesforce Business Analyst
CRM - Salesforce Solutions IIUS Exempt RegularFull timeStateside Exempt 3.2<div>
Senior Salesforce Business Analyst
CRM - Salesforce Solutions II
Full-time, Exempt Regular, Pay Grade 3.2
Location: Hybrid
Summary:
The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria. A Salesforce enthusiast who is keen about driving change and advocating for their customers to drive value leveraging the Salesforce platform. This role will partner with the Solutions team to translate business requirements into architectural specs that map to our Product roadmap focused on delivering value to our customers against their Strategic priorities. We are looking for a trusted advisor for all things Salesforce. They are a vital bridge between business and technology.
Duties and Responsibilities:<ul><li>
The ideal candidate is a change agent with consulting experience who will collaborate with key stakeholders at our university customers and our Platform teams to understand business processes and help document requirements, enhancements, capabilities, process automation and customer's insights that are aligned with the strategic priorities</li><li>
Leads discovery workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes</li><li>
Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories</li><li>
Demonstrates Salesforce and extended AppExchange apps that can fit our needs</li><li>
Drives communications with all key stakeholders for operational enhancements, defects and project deliverables, including facilitating business review demos and capturing feedback for the product backlog</li><li>
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange</li><li>
Map Salesforce capabilities, features and best practices against business and technical requirements</li><li>
Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams</li><li>
Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements</li></ul>
Skills:<ul><li>
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs</li><li>
Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures</li><li>
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards</li><li>
Excellent analytical, technology, communication, decision making and problem-solving skills</li><li>
Excellent written and verbal communication skills</li><li>
Excellent project management skills and a positive attitude</li><li>
Strong understanding of Salesforce best practices and functionality</li><li>
Self-motivated and able to work both with the team and independently while remote</li><li>
Strong data management abilities</li><li>
Strong relationship management skills</li><li>
Strong understanding of and detailed experience with the Salesforce architecture</li><li>
Knowledge of Software Development Life Cycle (SDLC) methodologies.</li><li>
Knowledge of JIRA, Azure DevOps or similar project management tool</li><li>
Knowledge of Agile methodology, working in 3-week sprints, daily scrums, etc.</li></ul>
Education &amp; Experience Requirements:
Experience:<ul><li>
7+ years of experience of leading discovery workshops, soliciting and documenting business requirements</li><li>
5+ years of experience as a Salesforce Business Analyst or System Administrator</li><li>
Salesforce Admin (ADM-201) certified required</li><li>
Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired</li><li>
Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics</li><li>
Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality</li><li>
Strong understanding of key SFDC architectural concepts and how they influence business process designs</li><li>
Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs</li><li>
Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps</li><li>
Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications</li><li>
Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes</li><li>
Experience establishing and maintaining effective working relationships in team environments and with other business organizations</li></ul>
Preferred Experience Requirements:
Education:
<ul><li>Bachelor's Degree</li></ul></div>
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:<ul><li>
Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.</li><li>
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.</li><li>
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.</li><li>
Flexible Spending Accounts: Available for medical and dependent care expenses.</li><li>
Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).</li><li>
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.</li><li>
Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</li></ul>
Hiring Range:
$100,000.00 - $115,000.00</div></div></div>

Senior Salesforce Business Analyst

<div><div><div>Job Ref:</div>
<div>10024291</div>
<div>Location:</div>
<div>Camp Arifjan-Kuwait</div>
<div>Category:</div>
<div>Advising and Enrollment</div>
<div>Type:</div>
<div>Full time</div>
</div>
<div><div>Program and National Test Center Coordinator
UMGC Europe
Location: Camp Arifjan, Kuwait
Overseas Contingent III, (100% FTE-Full-Time), Grade 003
The Program and National Test Center Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program and National Test Center Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program and National Test Center Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff , and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required. Please note, these positions are unaccompanied assignments.
SPECIFIC RESPONSIBILITIES INCLUDE:<ul><li>
Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.</li><li>
Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).</li><li>
Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.</li><li>
Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.</li><li>
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities</li><li>
Provide daily customer service and communicate with prospective and current students in a fast-paced, in person environment and also, through phone, email, CRM, and video communications</li><li>
 Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.</li><li>
Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC</li><li>
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation</li><li>
Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)</li><li>
Distribute marketing, advertising, and mass media materials at assigned locations when permissible</li><li>
Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention</li><li>
Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required</li><li>
Participate in UMGC staff meetings, professional development activities and training sessions as required</li><li>
Track and compile monthly statistics and provide reports as needed</li><li>
Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations</li><li>
Other job-related duties as assigned</li></ul>
REQUIRED EDUCATION AND EXPERIENCE:<ul><li>
Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent</li><li>
Background in customer service</li><li>
Able to work in a fast-paced and complex environment with accurate attention to detail</li><li>
Possess basic office management and clerical skills</li><li>
Effective written and verbal communication skills</li><li>
Good interpersonal skills</li><li>
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).</li></ul>
PREFERRED EDUCATION AND EXPERIENCE:<ul><li>
Applicants with a U.S. valid driver's license and ability to obtain military driver's permit in the host nation.</li></ul>
WHO MAY APPLY: Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions, please contact HRBenefits-europe@umgc.edu.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:<ul><li>
Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.</li><li>
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.</li><li>
Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.</li><li>
Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).</li><li>
Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.</li><li>
Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</li><li>
Moving Allowance: May be available based on terms, conditions, and agreements of the position.</li></ul>
For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees
Hiring Rate:
$35,760.00
Additional Compensation:
Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.</div></div></div>

Program and National Test Center Coordinator, Camp Arifjan, Kuwait

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University of Maryland Global Campus

About Company

Collegiate Faculty, Development & Administration - Cyber Technology

Senior Salesforce Business Analyst

Program and National Test Center Coordinator, Camp Arifjan, Kuwait