Urwah Admin

University of Maryland Global Campus

<div><div><div>Job Ref:</div>
<div>10024314</div>
<div>Location:</div>
<div>Adelphi, MD</div>
<div>Category:</div>
<div>Marketing and Communications</div>
<div>Type:</div>
<div>Full time</div>
</div>
<p></p><div><div><div><p><b>Job Overview
</b></p><p>The Manager, Public Relations, plans and manages integrated communications efforts to shape the public perception of University of Maryland Global Campus, serving as a key enabler for the institution's media relations, issues management, and online reputation management functions. Reporting to the Senior Director, Public Relations, this role requires a strong understanding of the news media and social media landscapes; experience working directly with reporters and developing and implementing integrated communications plans that employ a variety of channels and tactics; and basic familiarity with the use of media monitoring tools and generative AI tools in a communications environment. The ideal candidate will possess strong writing and project management skills; sound judgment in managing sensitive issues; and the ability to successfully execute complex assignments with minimal supervision.</p><p><b>
Primary Duties
</b></p><ul><li>Develop and execute integrated, cross-channel public relations plans mapped to specific institutional business and reputational outcomes. - 30%</li><li>
Manage proactive media outreach and routine reporter inquiries, collaborating with the Senior Director to evolve a global media relations strategy. - 30%</li><li>
Develop press materials, Q&amp;As, talking points, media statements, and other supporting materials for both proactive and reactive communications efforts; support strategic management of content for the brand's digital newsroom. - 20%</li><li>
Conduct media monitoring and online reputation monitoring efforts in support of both proactive PR efforts and issue/crisis management, assisting with analysis and reporting for leaders. - 20%</li></ul><p><b>
Required Education and Experience</b></p></div><p>
4-year college degree</p><p>
5 to 7 years of continuous experience with a PR agency and/or an in-house communications team in a matrixed organization</p><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li>
Demonstrated familiarity with contemporary external communications practices and considerations, including media relations and communications planning</li><li>
Strong writing and editing skills, and the ability to produce high-quality written communications on deadline</li><li>
A demonstrated ability to manage direct interactions with members of the media, including both pitching and reacting to inquiries</li><li>
Familiarity with media monitoring and social listening practices</li><li>
Familiarity with and interest in using generative AI tools in a communications environment</li><li>
Discretion in dealing with sensitive topics and a keen barometer for reputational risk</li><li>
Strong interpersonal skills and a demonstrated ability to perform in both individual and collaborative settings, including working directly with senior executives</li><li>
The ability to quickly digest complex information</li><li>
Strong attention to detail</li></ul><p><b>
Preferred Experience</b></p><ul><li>
Familiarity with Meltwater, Cision, Sprout Social, other media relations and/or social media management software</li><li>
Familiarity with issue management and/or crisis communications practices</li></ul><p>
All submissions should include a cover letter and resume.
</p><p><b>The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.</b></p><p><b>
Workplace Accommodations:</b></p><p>
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.</p><p><b>
Benefits Package Highlights:</b></p><ul><li><b>
Generous Time Off:</b> Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years).<b> For part-time employees, time off rates will be prorated based on the number of hours worked.</b></li><li><b>
Comprehensive Health Coverage:</b> Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.</li><li><b>
Insurance Options:</b> Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. <b>Part-time employees working less than 0.5 FTE are not eligible for LTD.</b></li><li><b>
Flexible Spending Accounts:</b> Available for medical and dependent care expenses.</li><li><b>
Retirement Plans:</b> Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).</li><li><b>
Supplemental Retirement Plans:</b> include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.</li><li><b>
Tuition Remission:</b> Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. <b>NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</b></li></ul><p><b>
Hiring Range:</b></p>
$90,000.00 - $100,000.00</div></div></div><p></p>

Manager, Public Relations

<div><div><div>Job Ref:</div>
<div>10024245</div>
<div>Location:</div>
<div>Al Dhafra - United Arab Emirates</div>
<div>Category:</div>
<div>Advising and Enrollment</div>
<div>Type:</div>
<div>Full time</div>
</div>
<p></p><div><div><p><b>Assistant Director</b></p><p><b>
UMGC in Europe &amp; The Middle East</b></p><p><b>
Al Dhafra Air Base, U.A.E.</b></p><p><b>
Overseas Regular, (100% FTE-Full-Time), Grade 006</b></p><p>
Reporting to the Regional Director (RD), the Assistant Director (AD) is responsible for assisting with oversight of daily enrollment and operational processes in the applicable region, leading to new and returning student growth in on-site and online courses. The AD liaises with military leaders, education center personnel, UMGC division headquarters administrative staff, and other stakeholders in the community to administer programs at each location in the region. The AD, in coordination with the RD, is responsible for supervising the Site Lead(s) (as applicable), Customer Relationship Management (CRM) Coordinator, Academic Advisors (as applicable), Program Coordinators (Military Education Coordinators), Site Support Specialists (as applicable), and Building Monitors (as applicable) in the region, as well as coordinating with various departments to ensure the resolution of student issues. The incumbent is responsible for ensuring world-class customer service. The AD will also fill in for the RD when they are out of the office or the position is vacant.</p><p><b>
SPECIFIC RESPONSIBILITIES INCLUDE:</b></p><ul><li><p>
Assists the RD to provide oversight of regional sites and direct supervision/training of regional staff members over a large geographical footprint</p></li><li><p>
Acts as subject matter expert on all Program Coordinator duties in the field and may provide back-up coverage as needed for PCs/NTCs, Log Supervisors, and CRM Coordinators (as applicable)</p></li><li><p>
Participate in high-level division meetings with the VP/Director, Deputy Director, AVP Operations, RDs and others to help represent their region and implement business processes as requested and appropriate</p></li><li><p>
Liaise with government and military representatives at the assigned base and at other sites in the region as appropriate, coordinating with the RD</p></li><li><p>
In coordination with the RD, responsible for regional staffing including assisting with hiring, training, and daily staff management, working with other departments as needed</p></li><li><p>
Coach, monitor and evaluate productivity and performance of employees through various channels, including observations in employee's environment as it pertains to customer service, military, and program knowledge</p></li><li><p>
Manage/cultivate new leaders in the organization (e.g., Site Leads, possible others)</p></li><li><p>
Utilize data in the Student Information System (SIS), Customer Relationship Management (CRM) system, and Tableau (reporting analytics) to create, track, and analyze enrollment statistics and staff performance to drive enrollment-generating activities and business process efficiencies</p></li><li><p>
Assist the RD with creation of annual and term course schedules</p></li><li><p>
Collaborate with the Regional Director and make recommendations for individual and team training needs, opportunities, and business process improvements to ensure that department service levels and quality assurance standards are met</p></li><li><p>
Work with the CRMs to develop and implement tactical recruitment and retention outreach campaigns and events that target all populations of civilian and military students, to include active duty, veterans, and family members applicable to each site's demographics</p></li><li><p>
Maintain solid frontline staff skills and current knowledge of policies and practices as it relates to military tuition assistance, veteran benefits, National Test Center policies, local community regulations and other current topics as they relate to regional operations.</p></li><li><p>
Ability and willingness to travel throughout the region and division</p></li><li><p>
Create and nurture an atmosphere in the workplace that exemplifies UMGC's core values</p></li><li><p>
Ability to work with diverse populations</p></li><li><p>
Other job-related duties as assigned</p></li></ul><p><b>
OTHER RESPONSIBILITIES MAY INCLUDE:</b></p><ul><li><p>
Some evening, weekend hours and travel inside and outside of the region (25-50%) to provide office coverage, perform staff oversight, participate in training/events</p></li><li><p>
Actively participate in and/or lead division or university-wide projects and initiatives as requested</p></li></ul><p><b>
REQUIRED EDUCATION AND EXPERIENCE:</b></p><ul><li><p>
Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent</p></li><li><p>
Minimum of one (1) year of experience managing and supervising others in a higher education or customer service environment</p></li><li><p>
Minimum three (3) years experience in higher education</p></li><li><p>
Strong written and oral communication and interpersonal skills</p></li><li><p>
Strong leadership and management skills</p></li><li><p>
A proactive problem-solver able to perform efficiently in a fast-paced work environment</p></li><li><p>
Ability to work with diverse populations</p></li><li><p>
Be able to acquire a valid local U.S. military (USFJ 4-EJ/USAREUR, or similar) driver's license</p></li><li><p>
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)</p></li></ul><p><b>
PREFERRED EDUCATION AND EXPERIENCE:</b></p><ul><li><p>
Candidates with experience in higher education, military affairs, academic advising, recruitment, marketing, or customer service</p></li><li><p>
Knowledge of Salesforce, PeopleSoft or similar tool(s)</p></li><li><p>
2+ years of experience managing and supervising others in a higher education or customer service environment</p></li></ul><p><b>
WHO MAY APPLY</b>: Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).</p><p><b>
All submissions should include a cover letter and resume</b>.</p><p><b>
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.</b></p><p>
Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions, please contact HRBenefits-europe@umgc.edu.</p><p><b>
Workplace Accommodations:</b></p><p>
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.</p><p><b>
Benefits Package Highlights:</b></p><ul><li><b>
Generous Time Off:</b> Enjoy between 15 and 25 days of paid vacation, depending on years of service and position. Additionally, 15 days of sick leave, 3 personal days, and 11 paid Federal holidays.<b> For part-time employees, time off rates will be prorated based on the number of hours worked.</b></li><li><b>
Comprehensive Health Coverage:</b> Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.</li><li><b>
Insurance Options:</b> Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.</li><li><b>
Flexible Spending Accounts:</b> Available for medical and dependent care expenses.</li><li><b>
Retirement Plans:</b> Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).</li><li><b>
Supplemental Retirement Plans:</b> include 403(b), 457(b), and various Roth options. The university does not provide matching funds.</li><li><b>
Tuition Remission:</b> Immediate availability for Regular Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. <b>NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</b></li><li><b>
Moving Allowances: </b>May be available based on terms, conditions, and agreements of the position.</li></ul><p>
For additional information see: UMGC Benefits Overview for Overseas Regular Employees</p><p><b>
Hiring Rate:</b></p>
$50,040.00<p><b>
Additional Compensation:</b></p><p>
Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.</p></div></div></div><p></p>

Assistant Director, Al Dhafra

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Manager, Public Relations

Assistant Director, Al Dhafra