Qureos Mentor

University of Miami

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The University of Miami/UHealth Department of Public Health has an exciting opportunity for a full time Research Support Specialist to work in Miami, FL. 
 
The Caban-Martinez Lab in the UM Department of Public Health Sciences seeks a Research Support Specialist with human research experience to join its growing environmental and occupational health research laboratory. The Firefighter Cancer Initiative (www.Sylvester.org/firefighters) is focused on cancer control and prevention in the firefighter work environment. The Firefighter Cancer Initiative projects conducted in the Caban-Martinez lab are both office- and field-based where the research team engages firefighters in the collection of health surveys, biological samples, and exposures assessments. The candidate will work in a team environment, participate in and leading components of the firefighter cancer initiative projects, including participant recruitment, enrollment, participant adherence to research protocols, and biological samples collection, and tracking on project metrics. Will maintain excellent relationships with firefighter community partners and study participants. The candidate will have opportunities to present and speak at professional meetings and support the development and publication of project research findings. This job may require evening and weekend hours and job duties may take place at multiple fire department locations throughout Florida and the United States. The Research Support Specialist performs a variety of duties involved in the collection, compilation, and documentation of research data related to the assigned research studies. The incumbent also assists with the implementation of daily study activities and provides statistical support to these activities.
 
 
Core responsibilities:
<ul><li>Researches, collects, analyzes, and synthesizes data and maintains databases.
</li><li>Conducts quality assurance checks, reports on the status of research activities, and submits monthly activity logs for protocol.
</li><li>Organizes and coordinates community working group meetings for protocol activities.
</li><li>Serves as primary point of contact for community partners and supervises and oversees research data collection at protocol venues in the community.
</li><li>Reviews study progress, identifies areas of opportunity, and recommends solutions.
</li><li>Prepares and updates study research procedures manuals.
</li><li>Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved.
</li><li>Contributes to the publication and presentation of significant results and writes and edits material for publication and presentation.
</li><li>Maintains research files and responds to phone calls on the research study phone line.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets.
</li></ul>Department Specific Functions:
Job Description Summary:
<ul><li>The Research Support Specialist performs a variety of duties involved in the collection, compilation, and documentation of research data related to assigned research studies. Works closely with the faculty investigator and the primary investigator in the implementation of daily study activities. Provides statistical support for research projects.
</li><li>Researches and collects data, maintains databases, interprets, synthesizes, and analyzes data using scientific or statistical techniques; conducts quality assurance checks with research data manager; reports on status of research activities and submits monthly activity logs for protocol.
</li><li>Assists in the organization and coordination of community working group meetings for protocol activities including the development of protocol timelines, meeting agendas, resource materials, and oral presentations for study-related work; serves as primary point of contact for community partners; supervises and oversees research data collection at protocol venues in the community.
</li><li>Collaborates with faculty investigators to successfully administer the study protocols, reviews study progress and recommends solutions to faculty investigators; prepares weekly progress reports for presentation and review at team meetings, and coordinates research team meetings with the assistance of the faculty investigators and principal investigator.
</li><li>Implements day-to-day project activities including the preparation of research reports and the participation in dissemination activities; prepares study research procedures manual.
</li><li>Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved, including IRB, JHS, CTO, and UMH.
</li><li>Contributes to the publication and/or presentation of significant results; writes and edits material for publication and presentation.
</li><li>Conducts data entry, maintains research files and responds to phone calls on the research study phone line.
</li></ul>Job Functions
<ul><li>Under the guidance of the Firefighter Cancer Initiative (FCI) Deputy Director, Dr. Caban-Martinez and the FCI scientists, the Research Support Specialist will work on key deliverables which include participant enrollment and management within the research projects.
</li><li>In-person and remote survey and biological sample collection, monitoring and calling participants for study protocol adherence.
</li><li>Organizing and producing study-related materials for study participants self-sampling and blood collection.
</li><li>Delivers study-related surveillance metrics to Firefighter Cancer Initiative team.
</li><li>Provides detailed monitoring and interventions to participants.
</li><li>Assists in the submission of and interprets research protocols and procedures (e.g., IRB).
</li><li>Participates in the publication of significant results, including authorship of scientific monographs.
</li><li>Prepares and presents significant study findings at educational conferences and/or scientific meetings.
</li><li>Ensures all research is undertaken according to good research practice and guidance.
</li><li>Willingness to travel to attend meetings or for data collection.
</li><li>Researches, collects, analyzes, and synthesizes data and maintains databases.
</li><li>Conducts quality assurance checks, reports on the status of research activities, and submits monthly activity logs for protocol.
</li><li>Organizes and coordinates community working group meetings for protocol activities.
</li><li>Serves as primary point of contact for community partners and supervises and oversees research data collection at protocol venues in the community.
</li><li>Reviews study progress, identifies areas of opportunity, and recommends solutions.
</li><li>Prepares and updates study research procedures manual.
</li><li>Assists with the preparation of grant proposals by processing regulatory documents for all institutions and offices involved.
</li><li>Contributes to the publication and presentation of significant results and writes and edits material for publication and presentation.
</li><li>Maintains research files and responds to phone calls on the research study phone line.
</li>Adheres to University and unit-level policies and procedures and safeguards University assets. 
<li>
</li></ul> 
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
 
 
Core Qualifications:
<ul><li>Bachelor&rsquo;s degree in relevant field required
</li><li><ul><li>Minimum 2 years of relevant experience preferred
</li></ul></li><li>Research, Ethics, and Compliance Training (CITI Program) preferred.
</li><li>Phlebotomy experience not required but preferred.
</li><li>Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
</li><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
</li><li>Knowledge in the use of REDCap, preferred.
</li><li>Ability to communicate effectively in both oral and written form.
</li><li>Ability to handle difficult and stressful situations with professional composure.
</li><li>Ability to maintain effective interpersonal relationships.
</li><li>Ability to understand and follow instructions 
</li></ul> 
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Research Support Specialist

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The Sylvester Comprehensive Cancer Center is currently seeking a full time Pharmacy Technician 1 to work in Miami. The Pharmacist Technician 1 prepares medications for patients under the guidance of a Pharmacist. Assists the Pharmacist with support activities and processes required to dispense medical prescriptions, price-checking, and restocking of drugs.
CORE JOB FUNCTIONS
<ul><li>Collects, inputs, and verifies prescription, refill, and patient information and maintains patient records.
</li><li>Assists pharmacists in filling orders and preparing labels for unit doses and prepackaged pharmaceuticals.
</li><li>Receives and stocks incoming medical supplies and drugs.
</li><li>Refers providers&rsquo; calls and medical questions to Pharmacist.
</li><li>Participates in orientation and assigned training program to attain competency in pharmacy technician duties.
</li><li>Stays abreast of basic knowledge of pharmacy law, regulations and standards, pharmacy informatics and technology including medication dispensing systems, and pharmacy calculations. Adheres to University and unit-level policies and procedures and safeguards University assets.
</li></ul>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
<ul><li>High school diploma or equivalent
</li><li>State of FL registration as a Pharmacy Technician
</li><li>No experience required. {New Grad/Entry}
</li></ul>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Pharmacy Technician 1, Full Time

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
<div>The University of Miami/UHealth Laboratories Department has an exciting opportunity for Courier in Miami.
SUMMARY
T he Courier delivers various kinds of documents, packages, and messages between offices or departments. This position also travels to off-site locations when necessary to complete assigned deliveries.
JOB FUNCTIONS
<ul><li>Delivers documents, packages and/or messages to their destination.
</li><li>Receives documents, materials, and information requiring delivery.
</li><li>Maintains confidentiality at all times during the course of delivery and thereafter.
</li><li>Plans and follows the most efficient routes for delivering goods.
</li><li>Sorts items for delivery, according to delivery route.
</li><li>Obtains signatures for pertinent information, upon delivery.
</li><li>Maintains records of items received and delivered, as well as the recipient.
</li><li>Remains accessible at all times via telephone, email or pager.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets.
</li></ul>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
 CORE QUALIFICATIONS
<h2 class="jobSectionHeader">Education:
</h2>High school diploma or equivalent
Valid FL Driver's license
Experience:
Minimum 1 year of relevant experience
<h2 class="jobSectionHeader">Knowledge, Skills and Attitudes:
</h2><ul><li>Ability to understand and follow instructions.
</li><li>Skill in completing assignments accurately and with attention to detail.
</li><li>Ability to process and handle confidential information with discretion.
</li><li>Ability to operate a motor vehicle.
</li><li>Ability to communicate effectively in both oral and written form.
</li><li>Ability to work independently and/or in a collaborative environment.
</li></ul></div>Department Specific Functions
<ul><li>Pickup and delivery of pathology specimens, and other items to doctors, hospitals, and staff.
</li><li>Ensure the safe and timely transport of specimens.
</li><li>Hand-deliver specimens.
</li><li>Log specimen &amp; other items transported and ensure recipients sign for delivery.
</li><li>Make sure pathology specimens are correctly stowed.
</li><li>Report golf cart maintenance needs.
</li><li>Accurately count and take inventory of medical items to be collected or delivered.
</li><li>Always maintains professional attitude and appearance.
</li><li>Ability to prioritize tasks and work under pressure.
</li><li>Safe driving skills.
</li><li>Perform all duties within HIPAA regulations.
</li><li>Work overtime as needed.
</li><li>Additional duties as assigned.
</li></ul>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Courier

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full-Time Clinical Research Data Specialist to work at the UHealth campus in Miami, Fl.
CORE SUMMARY:
The Clinical Research Data Specialist assists in creating, updating, and maintaining research charts and case report forms, including regulatory related issues, in accordance with department standard operating procedures, under the supervision of the Principal Investigator (PI) and supervisor. The Clinical Research Data Specialist is responsible for the compilation, registration and submission of data, monitoring compliance with the protocol, adherence to SOPs, and all applicable regulations and guidelines.
CORE FUNCTIONS:
<ul><li>Extracts clinical data and research data from electronic medical records and other sources and enters this data in the clinical paper-based or electronic data capture system for each assigned study.
</li><li>Manages a workload of studies commensurate to level of experience
</li><li>Answers data clarifications (i.e. data queries) for each study.
</li><li>Schedules and meets with study monitors and assures patient cases are ready for each monitor visit and items are addressed after each monitoring visit.
</li><li>Develops source data worksheets specific to each assigned study.
</li><li>Assures clinical issues from monitoring reports are addressed and closed out before the next monitoring visit.
</li><li>Assures all study requirements are documented and meet both internal and external regulations in accordance with protocol guidelines.
</li><li>Maintains logs (i.e. TAS submissions, Velos etc.) in a timely manner according to department SOPs.
</li><li>Participates in site initiation visits (SIV), monitoring visits and participates in site disease group (SDG) team and PI oversight meetings as required.
</li><li>Assists multidisciplinary team in research activities.
</li><li>Maintains study binders and filings according to protocol requirements and department policy.
</li><li>Adheres to all UM and department policies and procedures.
</li><li>Compiles patient data for Investigator review to determine patient eligibility for protocol enrollment.
</li><li>Maintains screening, enrollment, adverse event, deviation, tumor measurement, concomitant medication, delegation and other sponsor and/or protocol specific logs.
</li><li>Ensures work environment is organized and functions efficiently.
</li><li>Participates in a collaborative, empowered work environment as demonstrated through teamwork.
</li><li>Demonstrates a level of professional practice that supports the delivery of appropriate care and positive working relationships throughout the medical center.
</li></ul>CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
No experience required
Knowledge, Skills and Attitudes:
<ul><li>Skill in completing assignments accurately and with attention to detail.
</li></ul><ul><li>Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
</li></ul><ul><li>Ability to process and handle confidential information with discretion.
</li></ul><ul><li>Ability to work evenings, nights, and weekends as necessary.
</li></ul><ul><li>Commitment to the University&rsquo;s core values.
</li></ul><ul><li>Ability to work independently and/or in a collaborative environment.
</li></ul>Adheres to University and unit-level policies and procedures and safeguards University assets.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Clinical Research Data Specialist

<div>
 
 Current Employees:
 
 
 
 If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
 
 
 The University of Miami's Library has an exciting opportunity for a full time Library Assistant to work in Coral Gables, FL.
 
 
 The primary purpose of this position is to provide customer service at the Access Services desk in Richter Library, the University of Miami Libraries' largest, interdisciplinary library, located on the Coral Gables campus. The Library Assistant helps students, faculty, staff, and community members with library services, including locating and providing library materials. Key responsibilities include desk oversight, student supervision, and ensuring timely and accurate referrals to library services, especially academic support services, such as writing and research consultations, provided in the Learning Commons. Additional responsibilities include welcoming patrons and guests, paging requested books from the stacks, and participating in library opening or closing duties. Other responsibilities include ensuring safe building operations, providing excellent customer service, and resolving patron account issues. The position also assists the night supervisor in maintaining a safe and welcoming atmosphere within the library building. This position may also assume responsibility for opening or closing the library or other duties, when a supervisor is not on duty. In addition, the Library Assistant may be assigned primary responsibility for overseeing specific collection areas, such as New Books.
 
 
 
 
 This position is slated to work on Saturdays from 8:30 a.m. to 4:30 p.m. and Sundays through Wednesdays from 6:00 p.m. to 2:00 a.m. These hours are subject to change, as needed by the department.
 
 Please note that this regular, full-time position may sometimes be required to work during any of the library's operations hours, which are Monday through Thursday, 7:30 a.m. to 2:00 a.m.; Friday, 7:30 a.m. to 10:00 p.m., Saturday, 9:00 a.m. to 10:00 p.m.; Sunday, 9:00 a.m. to 2:00 a.m., and 24/7 during End-of-Semester Exam periods. During shortened hours and summer, the schedule varies.
 
 
 
 Core responsibilities:
 
 
 Access Services Desk Responsibilities (80%)
 
 
 <ul>
 <li>
 Supervises students and services at the Access Services desk.
 </li>
 <li>
 Coordinates referrals and support to the Learning Commons.
 </li>
 <li>
 Serves as a contact for staff and patron problem resolution.
 </li>
 <li>
 Monitors service related workflows and establishes priorities, as needed.
 </li>
 <li>
 Coordinates staffing assignments with the Access Services Manager.
 </li>
 <li>
 Checks in/out, and renews library, InterLibrary Loan (ILL) and Reserve materials.
 </li>
 <li>
 Maintains headcounts and paging workflows.
 </li>
 <li>
 Issues and updates library patron permits/passes and Temporary CaneIDs.
 </li>
 <li>
 Answers questions regarding circulation procedures and patron accounts and records transactions.
 </li>
 <li>
 Monitors library entrance and public areas to ensure that patrons follow library policies.
 </li>
 <li>
 Negotiates situations involving fines, encumbrances, claims returned, or other related patron issues.
 </li>
 <li>
 Assists with library closing duties, including clearing the Stacks Tower and the 1st, 2nd, and 3rd floors.
 </li>
 <li>
 Instructs and assists patrons with library equipment (e.g. copy machines, microfilm readers, AV, etc.).
 </li>
 <li>
 Implements, interprets, and ensures compliance with departmental, library, and university policies and procedures, as directed by supervisor and library administrators.
 </li>
 <li>
 Ensures that the library entrance and the circulation desk are neat and equipped with the necessary supplies (umbrella bags, calendars, stacks guides, passes, check staplers, hole punch, and paper cutter, etc.).
 </li>
 <li>
 Reports facilities complaints to Facilities Manager or other appropriate departments.
 </li>
 <li>
 Reports security problems to Public Safety.
 </li>
 <li>
 Uses SUMA, GIMLET and When2Work software as part of desk duties.
 
 
 
 </li>
 </ul>
 Assist with Stacks Maintenance, UML location &amp; processing duties (10%).
 
 
 <ul>
 <li>
 Assists in shelving or sorting returned materials as needed.
 </li>
 <li>
 Processes transit requests for library materials from all lending locations.
 </li>
 <li>
 Delivers and retrieves library materials from all lending locations.
 </li>
 <li>
 Assists remote storage supervisor with duties at the off-campus facility.
 </li>
 <li>
 Performs searches for library materials and assists with inventory process.
 </li>
 <li>
 Monitors supply levels and orders supplies as necessary.
 </li>
 <li>
 Maintains updated procedures manuals.
 
 
 
 </li>
 </ul>
 Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance)
 
 
 <ul>
 <li>
 Maintains helpful and supportive customer service behavior with all library patrons (students, staff, faculty, community members, etc.).
 </li>
 <li>
 Establishes effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information.
 </li>
 <li>
 Communicates frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information.
 </li>
 <li>
 Attends departmental meetings and writes reports as required.
 </li>
 <li>
 Participates in library committees and task forces, as needed.
 
 
 
 </li>
 </ul>
 Other duties as assigned (10%).
 
 
 <ul>
 <li>
 Assists with Stacks, Reserves, ILL and other library activities, as assigned.
 </li>
 <li>
 Participates in library committees and teams, as needed.
 
 
 
 </li>
 </ul>
 
 Percentages may vary dependent on service and operational needs of the Unit and Richter Library.
 
 
 
 
 
 This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
 
 
 
 
 
 Core Qualifications:
 
 
 
 <ul>
 <li>
 High school graduate or equivalent.
 </li>
 <li>
 Minimum one year of relevant work experience. Two years of related experience or two years of college preferred.
 </li>
 <li>
 Typing skills of at least 25 wpm.
 </li>
 <li>
 Experience with Microsoft Office or equivalent software including Word, Excel, and Outlook required.
 </li>
 <li>
 Strong written and oral communication skills.
 </li>
 <li>
 Customer service skills required.
 </li>
 <li>
 Must be able to lift 30 pounds, push 50+ pounds and reach while on a stool.
 </li>
 <li>
 Experience with the maintenance of library collections preferred.
 </li>
 <li>
 Fluency with Ex Libris Alma / Primo library systems platform or other Library system and Circulation Module preferred.
 
 
 
 </li>
 </ul>
 
 
 Any relevant education, certifications and/or work experience may be considered.
 
 
 
 
 The University of Miami is recognized as one of the nation&rsquo;s premier research institutions and academic health systems and is among the largest employers in South Florida.
 
 
 With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
 
 
 We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
 
 
 The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
 
 
 
 Job Status:
 
 
 
 Full time
 
 
 
 Employee Type:
 
 
 
 Staff
</div>

Library Assistant - Night Shift

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
CORE JOB DESCRIPTION
1. Analyzes data and generates useful business reports.
2. Works with Total Rewards management team to create a prioritized list of needs for each function.
3. Identifies and recommends new ways to streamline business processes based on data.
4. Uses data to create models that depict trends in requests.
5. Works with departmental managers to outline the specific data needs for each business method analysis
project.
6. Performs simple business analysis using various techniques, e.g., statistical analysis, explanatory and
predictive modeling etc.
7. Assists in determining and providing insight on best practices and actionable insights for the current business
operations or issues.
8. Handle special analytical projects as needed.
9. Researches, analyzes, and recommends improvements to Total Rewards business processes in order to
improve overall organization performance.
10. Studies operational and performance data to identify trends and opportunities for improvement.
11. Completes standard and ad hoc reporting requests.
12. Builds and runs queries for routine reports.
13. Works cross functionally with operations and supporting teams to provide a resource for verifying key data
and performance reports.
14. Document, stage, process, and review testing scenarios for payroll impacted configuration changes.
15. Adheres to University and unit-level policies and procedures and safeguards the University&rsquo;s assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other
duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education: Bachelor&rsquo;s degree in relevant field required
Experience: Minimum 2 years of relevant experience required
Knowledge, Skills and Abilities:
<ul><li>Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities
</li></ul>and work demands.
<ul><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li></ul><ul><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li></ul><ul><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and
</li></ul>stakeholders.
<ul><li>Experience with Workday and or UKG Preferred but not required.
</li></ul>The University of Miami is recognized as one of the nation&rsquo;s premier research institutions and academic health systems and is among the largest employers in South Florida.
With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff</div>

Total Rewards Analyst 1 (A)

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
The Facilities Operations Control Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.
CORE JOB FUNCTIONS
<ul><li>Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff.
</li><li>Enters, transcribes, records, stores or maintains information in written or electronic form.
</li><li>Monitors and responds to email requests received through customer service email accounts.
</li><li>Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.
</li><li>Oversees work order control and management.
</li><li>Distributes office supplies and assists in maintaining uniform inventory.
</li><li>Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets.
</li></ul>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School diploma or equivalent
Certification and Licensing:
N/A
Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
<ul><li>Commitment to the University&rsquo;s core values.
</li><li>Ability to work independently and/or in a collaborative environment.
</li><li>Skill in data entry with minimal errors.
</li><li>Ability to accurately prepare and maintain records, files, reports and correspondence.
</li></ul>Department Specific Functions (specific to Coral Gables campus)
The Facilities Operations Control Representative serves as a liaison to students, faculty, staff, and Facilities team members to receive reports of facilities-related matters on campus and use various communication methods and the University&rsquo;s work order management system to dispatch and schedule Facilities technicians to address identified issues.
The more in-depth job duties and responsibilities of the Facilities Operations Control Representative include, but are not limited to:
Operational &amp; Customer Service
<ul><li>Answer phone calls from students, faculty and staff and take appropriate action for each call.
</li><li>Monitor incoming work order requests (online SRO website, departmental email, Microsoft Teams) so to generate work orders through the University&rsquo;s work order management system and dispatching Facilities technicians to address requests.
</li><li>Assist in the communication of general maintenance, major repairs, and shutdowns in a timely, effective and efficient manner via various forms of communication, written and orally.
</li><li>Maintains consistent and effective communication to administration, management, and the field team on day-to-day operations, as well as responding to planned or unplanned issues, utility disruptions, or emergencies.
</li><li>Monitor alarm systems, such as energy, fire alarm, and lift stations, and ensure appropriate action is taken when alarm notifications are received so to mitigate interruptions to University operations and life-safety issues. Respond to urgent matters and involve mangers, mechanics, and contractors as needed.
</li><li>Performs quality assurance review or work orders to ensure accuracy in work order components (i.e. work order types, account numbers, comments, status, etc.)
</li><li>Resolve customer complaints or answer customers' questions regarding Facilities-related matters, including following-up on survey responses.
</li><li>Serves as a liaison to students, parents, faculty, and staff regarding Facilities-related matters and status of work orders.
</li><li>Works closely with University-approved contractors (i.e., Environmental Services, elevator maintenance contractor, etc.) to dispatch issues and follow-up on status as needed.
</li><li>Evaluate and assign proper Access Control levels to online requests for appropriate routing through approval process.
</li><li>Notify on-call leader and mechanics of after-hour emergencies and communicate timelines for incidents, corrective actions, and resolutions.
</li><li>Generate and send end of shift reports to inform Facilities team members of activities that transpired throughout the shift.
</li><li>Supports the creation of the on-call roster and the notification process. Distribute the on-call roster weekly via email and make changes to roster as needed.
</li><li>Prepare &amp; distribute holiday schedules for Facilities Operations and coordinate appropriate levels of coverage for business continuity.
</li><li>Participates in departmental meetings and other University initiatives as requested.
</li><li>Serves as an integral member of the University&rsquo;s plan for disaster preparation and recovery.
</li><li>Position is essential personnel. Must be able to perform shift work, to respond to after hour&rsquo;s emergency call-in, and work in environments out of normal duties as needed.
</li><li>Other duties as assigned.
</li></ul>Education:
High School diploma or equivalent
Experience:
<ul><li>At least (1) year of experience in related fields such as: Administrative, Customer Service, Facilities Operations, etc.
</li><li>Must have proven emphasis on teamwork, cooperation, customer relations and leadership in problem solving.
</li></ul>Knowledge, Skills and Attitudes:
<ul><li>Knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Preferred knowledge of work order management system.
</li><li>Skills in assessing, organizing, prioritizing, and multi-tasking.
</li><li>Strong written and verbal communication skills.
</li><li>Ability to work in a team setting.
</li><li>Be accountable for all aspects of their role and continuously improve.
</li><li>Demonstrates the willingness to take initiative and take on work tasks independently.
</li><li>Strong attention to detail.
</li></ul>The University of Miami is recognized as one of the nation&rsquo;s premier research institutions and academic health systems and is among the largest employers in South Florida.
With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.
We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff</div>

Facilities Operations Control Representative

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