Qureos Mentor

University of Rochester

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
125 Red Creek Dr, Henrietta, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500911 Pluta Cancer Ctr-Nursing
Work Shift:
UR - Day (United States of America)
Range:
UR URCI 214 H
Compensation Range:
$37.12 - $50.11
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
GENERAL PURPOSE:
 
 
Under the direction of leadership, is accountable for provision of competent direct patient care based on established standards. Contributes to unit activities and supports enhancement of the care delivery system at the unit level. Supports peers in the delivery of patient care services and assumes an expanded role which may include charge nurse, preceptor, and committee member responsibilities.
FT position (40 hours) weekdays, holidays per unit policy
The cancer center at Pluta is seeking a team based professional to join our medical oncology clinics. Must possess a willingness to learn about and provide care to breast cancer patients. Responsibilities include clinical care coordination, telephone triage, symptom management, and patient education in a fast-paced ambulatory setting requiring dependability and flexibility to changing unit and patient needs. Must have strong interpersonal and communication skills, be autonomous in decision making, and have excellent assessment and time management skills. Prior experience preferred; on year of acute care experience required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Wilmot Cancer Institute @ Pluta- Medical Oncology Float, Clinic RN – Level 2

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Room 17574, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Time as Reported / Per Diem
Scheduled Weekly Hours:
As Scheduled
Department:
400911 Ctr Musculoskeletal Research
Work Shift:
UR - Day (United States of America)
Range:
UR URG 104 H
Compensation Range:
$18.65 - $26.11
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
This time as reported Research Technician I position will provide routine technical support within the Nichols Laboratory in the Center for Musculoskeleal Research. The job consists of following established experimental protocols under direct supervision in support of ongoing research projects, including mouse tissue harvest, sample processing (histological sectioning and staining), and imaging. The job also consists of collecting and recording experimental data as directed by the Principal Investigator and/or senior laboratory personnel. Working hours are between 8:00am and 5:00pm Monday through Friday (flexible), work on limited weekends may be required. More information on the Nichols Lab is available at: https://www.urmc.rochester.edu/labs/nichols.aspx
ESSENTIAL FUNCTIONS
<ul><li>Performs tissue harvesting, histological preparation, and fluorescent antibody staining of mouse tissue samples according to established protocols and under direct supervision of the Principal Investigator and/or senior lab personnel.
</li><li>Performs imaging of prepared mouse tissue samples according to established protocols and under direct supervision of the Principal Investigator and/or senior lab personnel.
</li><li>Collects, records, and enters experimental data into established laboratory databases and systems; organizes data for review by the Principal Investigator and/or senior lab personnel.
</li><li>Attends lab meetings and relevant seminars as appropriate.
</li>Assists with routine laboratory upkeep and monitoring of supply/reagent inventory under supervision. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>High School diploma or equivalent required
</li>Hands on lab experience preferred but not required 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Excellent verbal and written communication skills required.
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Research Technician I

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
2613 W Henrietta Rd, Suite A, Brighton, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500137 Psychiatry SMH Strong Ties
Work Shift:
UR - Day (United States of America)
Range:
UR URC 208 H
Compensation Range:
$23.52 - $32.92
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
The mental health assistant is responsible for the implementation of psychosocial assistance and for ensuring continuity of care for Strong Ties patients. They participate in the planning and delivery of appropriate service linkages, and serve as a liaison and advocate for patients and their families with identified service providers. The Mental Health Assistant is also a member of the interdisciplinary treatment team for patients at Strong Ties Clinic.
SCHEDULE
<ul><li>M-F 8am-5pm
</li></ul>ESSENTIAL FUNCTIONS
<ul><li>Assists the clinical team with patient, family and agency follow up via outreach, scheduling and collaboration with current providers and social supports.
</li><li>Assists the clinic access coordinator in being a liaison for referrals to Strong Ties via review of the medical record and scheduling.
</li><li>Assists group therapy service coordinator with scheduling group screens.
</li><li>Assists the clinical team in assessing needs of patients and completing referrals, such as but not limited to, those involving transportation, care management, etc
</li><li>Attends Division, Department, and Clinic level staff meetings. Ensures that Division, Department, and Clinic policies and procedures are implemented with regard to professional practice and patient care. Ensures timely completion of statistical reports/forms, time sheets, and other Hospital or Division mandatory in-service trainings and Health Assessments. Subscribes to maintaining a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences. Participates in available cultural competency events and training appropriate to job duties.
</li>May provide follow up to patients, families, and agencies as needed after discharge to ensure continuity of care and integrity of the discharge plan 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>Bachelor's degree in Social Work, Psychology, or other human services related degree and 1 year of experience in working with behavioral health population in a direct care capacity required
</li><li>Equivalent combination of education and experience
</li>Understanding of psychosocial stressors, community resources and safety issues; basic crisis intervention skills; problem solving skills; well-developed listening skills; ability to communicate clearly; ability to advocate, research and collaborate on behalf of patients preferred 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Strong organizational skills preferred
</li><li>Ability to communicate effectively with a diverse group of medical providers preferred
</li><li>Ability to communicate effectively in written form preferred
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Mental Health Assistant

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
60 Corporate Woods, Brighton, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
100999 Total Rewards-Compensation
Work Shift:
UR - Day (United States of America)
Range:
UR URG 108 H
Compensation Range:
$24.91 - $34.87
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
Supports the University's Compensation Program by applying program philosophy and evaluation techniques, including analyzing jobs, updating job descriptions, compiling and analyzing wage and salary data and assisting in job reviews, grade evaluations and special projects and initiatives. Monitors, assesses and reconciles compensation-related compliance issues. Reviews and responds to departmental compensation needs and issues.
ESSENTIAL FUNCTIONS
<ul><li>Performs basic job studies, including assessment of organizational structures, classifications and salaries. Analyzes proposed job and personnel actions for compliance with guidelines and standards. Evaluates, analyzes and edits descriptions for new and revised positions. Consults with Compensation Analysts to review descriptions for adequacy and advises on needed corrections. Participates in the administration of job studies and special projects.
</li><li>Reviews existing and proposed statutory requirements governing compensation administration. Collects and analyzes annual and other salary and wage rate surveys comparing the University&rsquo;s rates and relevant data with comparable employers. Prepares reports, charts and graphs summarizing data. Responds to surveys for salary, wage and other policies, practices and statistics.
</li><li>Conducts audits to ascertain the extent of compliance within applicable University policies and practices, as well as federal and state labor laws. Makes recommendations to resolve and coordinates reconciliation of potential compliance issues.
</li><li>Participates in University compliance programs and initiatives for compensation-related federal and state labor laws. Participates in the implementation and application of approved general wage and salary structures.
</li><li>Provides recommendations on compensation actions, the annual wage and salary increases and monitors actions for compliance within established wage and salary guidelines. Follows up with other Human Resources Offices to resolve any problems within established limits.
</li><li>Assesses current policies, procedures and guidelines and recommends additions and/or revisions as appropriate.
</li>Other duties as assigned. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>Bachelor's degree 1 year of experience in human resources administration required
</li><li>Or equivalent combination of education and experience
</li>Experience in human resources compensation program administration preferred 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Basic knowledge of HR laws, principles, practices, and trends required
</li><li>Basic knowledge of research methods and data analysis techniques required
</li><li>Ability to communicate effectively, both orally and in writing required
</li><li>Ability to use a personal computer and related hardware and software for communication; information, data and record management; and reporting required
</li><li>Ability to analyze, interpret and apply laws and policies required
</li><li>Ability to conduct research, analyze information &amp; data and present findings and recommendations in a concise format required
</li><li>Ability to effectively communicate and interact with people across diverse backgrounds and cultures required
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Compensation Analyst I

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500601 HMD APP- SMH
Work Shift:
UR - Rotating (United States of America)
Range:
UR URCB 218
Compensation Range:
$98,010.00 - $137,218.00
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
NP/PA
FT position available; Day/night, weekends and holidays per unit needs.
Exciting opportunity to work in a fast paced Hospital Based Medicine Practice. Responsibilities include direct care for adult medical patients in collaboration with the Attending; admission work-ups, daily management of all patients on the unit including transfer/discharge with heavy emphasis on discharge planning and Interdisciplinary Rounding. Applicant must be motivated, flexible, and independent and possess excellent clinical skills. Requirements: 2 years&rsquo; experience preferred. New York State Licensure as a NP and National Certification or NYS licensure and Board Certified as PA.
Nurse Practitioner
Require a Master's degree as a Nurse Practitioner, an active New York State Registered Nurse license in good standing, an active New York State Nurse Practitioner licensure in good standing and current national certification as an Nurse Practitioner.
Physician Assistant
Required completion of an ARC-PA approved Physician Assistant program, an active New York State Physician Assistant licensure in good standing and current national certification as a Physician Assistant by NCCPA (National Commission on Certification of Physician Assistants)
NPs and PAs will demonstrate clinical competence, superior verbal and written communication skills, interpersonal effectiveness and customer relation skills, computer competence and must have an active desire to learn. The APP will participate in the education of learners (students and new employees), using clinical learning experiences, knowledge sharing and skill training.
EOE Minorities/Females/Protected Veterans/Disabled
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Hospital Medicine - Nurse Practitioner/Physician Assistant

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
135 Corporate Woods, Suite 200C, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500912 Primary Care Administration
Work Shift:
UR - Day (United States of America)
Range:
UR URG 106 H
Compensation Range:
$21.36 - $29.90
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
The Primary Care Network (PCN) comprises over 40 practice locations, performs over 500,000 visits annually, and cares for more than 250,000 patients.
 
 
With more than 200 faculty and APPs and 40+ practice locations, the Primary Care Network (PCN) has 4 medical directors, who, along with the PCN director, are responsible for operations, quality, patient experience, and population health.
 
 
This role will serve three primary functions. First, it will provide executive-level administrative assistance to the medical directors with minimal direction and latitude for independent judgment. This will include processing highly confidential information.
 
 
Second, this position will provide administrative support for clinician recruitment, including scheduling interviews and managing travel logistics. It will also provide concierge-like support to incoming candidates to promote a positive impression. Additionally, this position will collect, tabulate, and synthesize faculty assessments of candidates.
 
 
Third, this role will support the Transition to Practice education and training program for newly hired APPs.
ESSENTIAL FUNCTIONS
Provide Executive Level Support to Medical Directors.
<ul><li>This position supports four medical directors.
</li><li>Provide administrative support for special events (spring dinner, malpractice seminars, departmental mixers). This includes assessing venues, scheduling space, ordering food, managing invitations, coordinating with guest speakers, etc.
</li><li>Manage special projects &ndash; coordinate meetings of stakeholders, prepare presentations and manage travel for faculty.
</li><li>Help with survey design preparation and fielding.
</li><li>Prepare agendas, take and distribute meeting minutes.
</li></ul>Manage Clinician Recruitment
 
General
<ul><li>Track the status of all clinician candidates (APP and Faculty) and their associate medical director assignments.
</li><li>Take minutes of recruitment team meetings.
</li><li>Ensure tight coordination with the UR Regional Recruitment Team.
</li><li>Request information from the candidates&rsquo; references.
</li><li>Assist with faculty job postings.
</li><li>Coordinate activities with Immigration team when visas are required
</li></ul>General Cont.
<ul><li>Communicate regularly with candidates to answer questions
</li><li>Collaborate with the faculty credentialing and medical staff liaison.
</li></ul>Coordinate applicant visits.
<ul><li>Schedule applicant visits.
</li><li>In conjunction with the Medical Director, schedule all interviews and practice visits.
</li><li>Make candidate travel arrangements.
</li><li>Support/coordinate candidate meals when in town (i.e. recruiting dinners with practices)
</li><li>Check in with all applicants by phone upon arrival.
</li><li>Arrange for special needs (meetings with Benefits, realtor, information about schools, etc.).
</li><li>Manage the medical director&rsquo;s schedule.
</li><li>Provide administrative support for special events (spring dinner, malpractice seminars, departmental mixers).
</li><li>Assist in arrangements for recruitment events.
</li></ul>Coordinate offer letters
<ul><li>Create an offer template summarizing offer details (salary guarantee, title, effective dates, etc.)
</li><li>Track offer letter preparation by the Office of Counsel.
</li><li>Update the medical director on the offer letter status.
</li><li>Obtain approvals for the final offer letter.
</li></ul>Provide Support to the Transition to Practice Program
<ul><li>Coordinate and schedule didactic sessions
</li><li>Organize and communicate with preceptors and presenters
</li><li>Coordinate scheduling/reminders with the APPs, presenters, and moderators
</li><li>Assist APP manager with special projects
</li></ul>Other duties as assigned. 
 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>Associate's degree and 3 years of progressively responsible experience in administrative support required
</li>Or equivalent combination of education and experience 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Proficiency with Microsoft Suite, , virtual collaboration tools (Zoom, Box), Adobe, etc. required
</li><li>Office procedures, database entry principles, customer service and public relations principles, principles of math, mailing and distribution methods, training principles, leadership principles, intermediate to advanced budget administration principles, inventory and supply maintenance principles, event planning required
</li><li>Ability to effectively communicate and interact, both verbally and in writing, with all people required
</li><li>Intermediate knowledge of Survey Monkey preferred
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Department Coordinator IV

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
175 Corporate Woods, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910133 Ophthalmology
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.08 - $25.77
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Collects, assesses, submits, processes and updates sensitive and confidential information. Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.
ESSENTIAL FUNCTIONS
<ul><li>Answers large volume of inbound inquiries by phone, email, and other electronic interfaces. Follows prescribed protocol and Standard Operating Procedures to schedule patient appointments, resolve patient issues, respond to patient/physician inquiries, handle or redirect billing inquiries, handle patient/customer complaints and provide basic technical support. Ensures appropriate use and distribution of Electronic Medical Record information. During the call, makes independent decisions to act outside of the protocol to transfer, refer or resolve emergent situations. Assesses the urgency of the situation and determines the appropriate action or referral source. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions.
</li><li>Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for University Medical Center departments and affiliate organizations. Determines when situations warrant contacting Administrators, on call physicians, Security or Public Relations. Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care. As required, performs disaster protocols. Resolves inquiries efficiently and escalates appropriately to ensure all calls are resolved/documented.
</li><li>Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities. Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointments, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
</li><li>Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reducing cost, and reducing waste. Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure the highest quality and quantity of service is provided at all times. Based on general knowledge of UR Medicine branding standards and entity protocol, responds to inquiries and provides information for patients, physicians, vendors and customers of Strong Memorial Hospital, Highland Hospital, University of Rochester Medical Center affiliate institutions, UR Medical Faculty Group, individual departments, persons or programs to answer inquiries and connect callers.
</li><li>Keeps abreast of regulations and compliance requirements and applies best practices. Understands and avoids issues downstream related to scheduling, initial registration, and billing. Attends and contributes to meetings and participates in training sessions to ensure understanding of and adherence to communication protocol, organizational target goals, updates systems, and requirements for documentation of communication activity.
</li>Other duties as assigned. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>High School diploma or equivalent and 1 year of customer service experience required
</li><li>Or equivalent combination of education and experience
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Call Center Representative - Corporate Woods

Join University of Rochester and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.