Qureos Mentor

University of Rochester

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400089 Dev &amp; Behav Pediatrics
Work Shift:
UR - Day (United States of America)
Range:
UR URG 107
Compensation Range:
$47,972.00 - $67,161.00
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
Assumes responsibility for the data management of clinical research protocols. Coordinates with the investigational faculty, clinical trial office staff, and sponsor-designated contacts to resolve data inquiries as needed. Formulates and organizes data entry plans to manage assigned caseloads. Responsible for the compilation, registration and submission of data, monitoring compliance with the protocol, adherence to Standard Operating Procedures (SOPs), and all applicable regulations and guidelines to ensure timely, accurate and compliant data reporting.
ESSENTIAL FUNCTIONS
<ul><li>Assists in conducting quality checks for data accuracy with data source records as assigned. Reviews medical records for prospective clinical trial patients in conjunction with study eligibility parameters to assist with enrollment.
</li><li>Partners with the primary point of contact to provide data status reports and ensure protocol data objectives are scheduled appropriately. Manages a workload of studies commensurate to level of experience. Answers data clarifications for each study. Schedules and meets with study monitors and ensures patient cases are ready for each monitor visit and items are addressed after each monitoring visit. Develops source data worksheets specific to each assigned study. Ensures clinical issues from monitoring reports are addressed and closed out before the next monitoring visit. Ensures all study requirements are documented and meet both internal and external regulations in accordance with protocol guidelines. Prepares data status update reports to be presented routinely at PI Oversight meetings. Extracts and prepares drug safety profile information for annual reports. Prepares relevant information for DSMC reports as required and requested. Observes for deviations and acts to minimize them. Reports deviations when they occur, addressing adverse events with supervision.
</li><li>Maintains study binders and filings according to protocol requirements and department policy. Prepares source documentation logs for review by trial investigators by extracting this information from available source documents. Updates data and safety related information in OnCore and collaborates with the trial investigators for review and submission to the applicable sponsor(s) and regulatory authorities. Maintains screening, enrollment, and other sponsor and/or protocol specific logs.
</li><li>Keeps current with all federal, state, sponsor, and institutional policies and laws, standard operating procedures, and guidelines. Adheres to all UR, Wilmot, and department policies and procedures.
</li><li>Maintains requisite skills and mandatory training in safety, equality, responsible conduct of research, continuing education, and research competencies. Maintains CITI and Conflict of Interest (COI) certification and renewal as required. Gains knowledge in medical research terminology. Continues to gain proficiency in UR-specific research software needed to manage clinical research protocols. Participates in protocol-related training as required.
</li>Other duties as assigned. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>Bachelor's degree and 1 year of relevant experience required
</li>Or equivalent combination of education and experience 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Skill in completing assignments accurately and with attention to detail required
</li><li>Ability to understand and follow standard research protocols and procedures required
</li><li>Ability to process and handle confidential information with discretion required
</li><li>Commitment to the University&rsquo;s core values required
</li><li>Ability to work independently and/or in a collaborative environment required
</li><li>Understands and follows data integrity standards and processes as outlined in the Code of Federal Regulations (CFR), Good Clinical Practices (GCP) and Good Documentation Practices (GDP) required
</li><li>Strong interpersonal, communication, and organizational skills required
</li><li>Highly collaborative, works well in teams required
</li><li>Proficient in MS Office (e.g. Word, Excel, and PowerPoint), email, internet required
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Clinical Research Data Specialist II

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500501 Surgical APP-SMH
Work Shift:
UR - Day (United States of America)
Range:
UR URCB 218
Compensation Range:
$98,010.00 - $137,218.00
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
NP/PA
FT day position available
Exciting opportunity to join the Colorectal Surgery team working primarily in the well-established and growing Anal Dysplasia sub-specialty clinic. APP will complete training course sponsored by the Division through the Internation Anal Neoplasia Society (IANS) to perform High Resolution Anoscopy (HRA) on patients at risk for HPV-associated anogenital diseases such as anal cancer, anal dysplasia, and anal condyloma. Will also work collaboratively with our general outpatient Colorectal Surgery team consisting of Advanced Practice Providers, Support Staff, and Surgeons to provide optimal outcomes for patients with a variety of conditions. Needs to be willing to care for varied patient population and demonstrate decisive judgment and ability to work at top of licensure.
In addition to performing HRA, responsibilities in the Dysplasia Clinic include performing biopsies and Hyfrecation treatments, interpreting pathology/cytology reports, obtaining detailed patient histories, performing human papillomavirus teaching and risk reduction counseling. General Colorectal responsibilities to include assisting Surgeons in the outpatient clinic, independent clinical practice and performing in-office procedures such as I&amp;D and standard anoscopy. New hire will be responsible for managing patients with anorectal disorders, Inflammatory Bowel Diseases (IBD), Colorectal Cancer, and assessing patients in our Colorectal Physiology Center (CPC) for fecal incontinence and defecatory dysfunction. Emphasis on implementing a treatment plan, pre-operative and post-operative surgical care, and helping patients adhere to our Enhanced Recovery After Surgery (ERAS) protocol.
The position requires certification and licensure in NYS as a Nurse Practitioner. Requires a Master's Degree in Nursing or related field and an active New York State license in good standing. Physician Assistant requires completion of an AMA approved Physician Assistant program, licensure in good standing, and certified as a registered Physician Assistant.
Nurse Practitioner
Require a Master's degree as a Nurse Practitioner, an active New York State Registered Nurse license in good standing, an active New York State Nurse Practitioner licensure in good standing and current national certification as an Nurse Practitioner.
Physician Assistant
Required completion of an ARC-PA approved Physician Assistant program, an active New York State Physician Assistant licensure in good standing and current national certification as a Physician Assistant by NCCPA (National Commission on Certification of Physician Assistants)
NPs and PAs will demonstrate clinical competence, superior verbal and written communication skills, interpersonal effectiveness and customer relation skills, computer competence and must have an active desire to learn. The APP will participate in the education of learners (students and new employees), using clinical learning experiences, knowledge sharing and skill training.
EOE Minorities/Females/Protected Veterans/Disabled
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Anal Dysplasia Clinic - Colorectal Surgery (Ambulatory) - Nurse Practitioner/Physician Assistant

&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;u&gt;&lt;b&gt;Job Location (Full Address):&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;220 Hutchison Rd, Rochester, New York, United States of America, 14620&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;u&gt;&lt;b&gt;Opening:&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Worker Subtype:&lt;/p&gt;Regular&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Time Type:&lt;/p&gt;Full time&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Scheduled Weekly Hours:&lt;/p&gt;40&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Department:&lt;/p&gt;400178 Cancer Center/Clin Trials Ofc&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Work Shift:&lt;/p&gt;UR - Day (United States of America)&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Range:&lt;/p&gt;UR URG 106 H&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Compensation Range:&lt;/p&gt;$21.36 - $29.90&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;i&gt;The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job&amp;#39;s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.&lt;/i&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;u&gt;&lt;b&gt;Responsibilities:&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;Assists in creating, updating, and maintaining research charts and case report forms, including regulatory related issues, in accordance with department standard operating procedures. Coordinates with the Principal Investigators (PI), staff, and sponsor-designated contacts to resolve data inquiries as needed. Responsible for the compilation, registration and submission of data, monitoring compliance with the protocol, adherence to Standard Operating Procedures (SOPs), and all applicable regulations and guidelines to ensure timely, accurate and compliant data reporting. Answers simple data clarifications (i.e. data queries) for each study.&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;ESSENTIAL FUNCTIONS&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Inspects clinical data and research data from electronic records and other sources and assists study staff on entering this data into electronic medium for each assigned study. Supports the collection and analysis of research protocols and coordinates with the primary and sub-investigators. Reviews all data submitted for accuracy and completeness and determines if any actions are required to resolve any errors, omissions or discrepancies. Independently answers simple data clarifications and answers more complex data clarifications under guidance from management. Ensures all study requirements are documented and meet both internal and external regulations in accordance with protocol guidelines. Develops source data worksheets specific to each assigned study to ensure accurate source documentation.&lt;/li&gt;&lt;li&gt;Assists with the preparation and maintenance of electronic logs and data status updates to be presented routinely at PI Oversight meetings. Investigates and reports on data collection into an electronic data capture system in a timely manner according to protocol guidelines and department standard operating procedures (SOPs). Maintains screening, enrollment, and other sponsor and/or protocol specific logs, as required by protocol and department SOPs.&lt;/li&gt;&lt;li&gt;Works closely with the investigators and study personnel from all cross-functional teams to establish appropriate data collection methods to meet the needs for each assigned project. Designs and creates data collection forms and communicates regularly with the study team to optimize data review and handling processes. Ensures that appropriate quality assurance procedures are in place for error detection and correction.&lt;/li&gt;&lt;li&gt;Maintains currently knowledge and practice of all federal, state, sponsor, and institutional policies and laws, standard operating procedures, and guidelines.&lt;/li&gt;&lt;li&gt;Maintains requisite skills and mandatory training in safety, equality, responsible conduct of research, continuing education, and research competencies. Demonstrates accountability for continuous learning and participates in protocol-related training as required.&lt;/li&gt;&lt;li&gt;Other duties as assigned.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br /&gt;&lt;b&gt;MINIMUM EDUCATION &amp;amp; EXPERIENCE&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Associate&amp;#39;s degree and 1 year of relevant experience required&lt;/li&gt;&lt;li&gt;Bachelor&amp;#39;s degree preferred&lt;/li&gt;&lt;li&gt;Or equivalent combination of education and experience&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br /&gt;&lt;b&gt;KNOWLEDGE, SKILLS AND ABILITIES&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Skill in completing assignments accurately and with attention to detail required&lt;/li&gt;&lt;li&gt;Ability to process and handle confidential information with discretion required&lt;/li&gt;&lt;li&gt;Commitment to the University&rsquo;s core values required&lt;/li&gt;&lt;li&gt;Ability to work independently and/or in a collaborative environment required&lt;/li&gt;&lt;li&gt;Understands and follows data integrity standards and processes required&lt;/li&gt;&lt;li&gt;Strong interpersonal, communication, and organizational skills required&lt;/li&gt;&lt;li&gt;Highly collaborative, works well in teams required&lt;/li&gt;&lt;li&gt;Proficient in MS Office (e.g. Word, Excel, and PowerPoint), email, internet required&lt;/li&gt;&lt;li&gt;Ability to understand and follow standard research protocols and procedures preferred&lt;/li&gt;&lt;li&gt;Knowledge of medical terminology preferred&lt;/li&gt;&lt;/ul&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;

Clinical Research Data Spec I

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
220 Hutchison Rd, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500056 SMH Medical Oncology - Pluta
Work Shift:
UR - Day (United States of America)
Range:
UR URCA 204 H
Compensation Range:
$18.50 - $24.98
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.
ESSENTIAL FUNCTIONS
<ul><li>Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients&rsquo; special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.
</li><li>Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
</li><li>Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient&rsquo;s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
</li><li>Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
</li><li>Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
</li><li>Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
</li><li>May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.
</li>Other duties as assigned. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>High School diploma and 1 year related experience in an administrative office or customer service field required or
</li><li>Completion of Vision Care 1,2,3 courses required
</li>Or equivalent combination of education and experience 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Medical terminology experience preferred
</li><li>Demonstrated ability to word process documents and enter data into a database preferred
</li><li>Demonstrates the ICARE values to patient, families and staff preferred
</li><li>Demonstrated skills related to achievement of customer satisfaction preferred
</li><li>Ability to act as a resource to less experienced staff preferred
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Outpatient Access Rep II

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500056 SMH Medical Oncology - Pluta
Work Shift:
UR - Day (United States of America)
Range:
UR URCA 204 H
Compensation Range:
$18.50 - $24.98
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.
ESSENTIAL FUNCTIONS
<ul><li>Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients&rsquo; special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.
</li><li>Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
</li><li>Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient&rsquo;s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
</li><li>Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
</li><li>Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
</li><li>Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
</li><li>May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.
</li>Other duties as assigned. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>High School diploma and 1 year related experience in an administrative office or customer service field required or
</li><li>Completion of Vision Care 1,2,3 courses required
</li>Or equivalent combination of education and experience 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Medical terminology experience preferred
</li><li>Demonstrated ability to word process documents and enter data into a database preferred
</li><li>Demonstrates the ICARE values to patient, families and staff preferred
</li><li>Demonstrated skills related to achievement of customer satisfaction preferred
</li><li>Ability to act as a resource to less experienced staff preferred
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Outpatient Access Representative