Qureos Mentor

University Partners

<div>JOB PURPOSE:
Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community&rsquo;s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.
PRIMARY DUTIES &amp; RESPONSIBILITIES:
Will always include those specifically assigned by the immediate supervisor.<ul><li>
Provide excellent service to all residents, prospects, and visitors to the community.</li><li>
Effectively lease apartments in accordance with occupancy goals.</li><li>
Follow Fair Housing Standards in all dealings with prospects and residents.</li><li>
Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.</li></ul><ul><li>
Conduct the application review for each lease including credit and income verifications and background checks.</li><li>
Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.</li><li>
Ensure the condition of leased apartments prior to move-in, including a final inspection.</li><li>
Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.</li><li>
Complete all tasks necessary to successfully operate the leasing office.</li></ul>
Specific Responsibilities:
Daily/Weekly:<ul><li>
Daily Opening and Closing Procedures: Perform a daily &ldquo;marketing&rdquo; inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.</li><li>
Answer all phone calls, emails, and voicemails that come in throughout the day.</li><li>
Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.</li></ul><ul><li>
Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.</li><li>
Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.</li><li>
Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.</li><li>
Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.</li><li>
Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.</li></ul><ul><li>
Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.</li><li>
Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.</li><li>
Renewals: complete renewal effort tasks as necessary.</li></ul>
Monthly/On-Going:<ul><li>
Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.</li></ul><ul><li>
Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.</li><li>
Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.</li><li>
Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.</li></ul>
TURN:<ul><li>
Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.</li></ul><ul><li>
Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.</li><li>
Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:</li></ul><ul><li>
Enter gate codes, distribute parking decals.</li><li>
Obtain utility hook-up verification from resident (or no mail key).</li><li>
Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).</li><li>
Confirm Resident Contact Information &amp; Demographics in Entrata</li></ul>
QUALIFICATIONS:<ul><li>
Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.</li><li>
Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.</li></ul><ul><li>
Excellent customer service, sales, and negotiation skills.</li><li>
Good communication and listening skills.</li><li>
Able to speak effectively before groups of customers or employees of organization.</li><li>
Able to read and understand lease documents.</li><li>
Able to be an effective team player and interact well with others.</li></ul><ul><li>
Organized and detail oriented.</li><li>
Patient, even-tempered and works well under pressure.</li><li>
Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.</li><li>
Able to write routine reports and correspondence.</li><li>
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.</li></ul><ul><li>
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>
Effective time management skills.</li><li>
Able to maintain confidentiality.</li><li>
Able to follow directions from a supervisor.</li><li>
Able to understand and follow posted work rules and procedures.</li></ul><ul><li>
Able to accept constructive criticism.</li><li>
Able to work weekends or overtime as job requires.</li></ul>
EDUCATION AND EXPERIENCE REQUIREMENTS:<ul><li>
Bachelor&rsquo;s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li></ul>
OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:<ul><li>
Knowledgeable in Microsoft Word and Excel.</li><li>
Knowledge in Entrata preferred.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS:<ul><li>
None</li></ul>
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
Cooperation, Influence, Teamwork &amp; Business Relationships &ndash; 25%<ul><li>Collaboration &amp; Teamwork &ndash; 20%</li><li>Cooperation &ndash; 20%</li><li>Customer Service &ndash; 20%</li><li>Influence &ndash; 20%</li><li>Internal/External Relationships &ndash; 20%</li></ul>
Decision Making/Initiative &ndash; 25%<ul><li>Analytical &amp; Problem Solving &ndash; 16.67%</li><li>Decisive &ndash; 16.67%</li><li>Practical Judgment &ndash; 16.67%</li><li>Action-Oriented &ndash; 16.67%</li><li>Confidence &amp; Risk Taking &ndash; 16.67%</li><li>Effort &amp; Self Development &ndash; 16.67%</li></ul>
Job Knowledge and/or Job Specific Skills &ndash; 25%<ul><li>Job Knowledge &ndash; 16.67%</li><li>Multi-Tasking &ndash; 16.67%</li><li>Reporting &ndash; 16.67%</li><li>Work Quality&ndash; 16.67%</li><li>Work Quantity &ndash; 16.67%</li><li>Creativity &amp; Productivity &ndash; 16.67%</li></ul>
Professional/Technical/Communication Skills &ndash; 25%<ul><li>Ethics &amp; Values &ndash; 14.29%</li><li>Integrity &ndash; 14.29%</li><li>Perseverance&amp; Determination &ndash; 14.29%</li><li>Reliability &amp; Punctuality &ndash; 14.29%</li><li>Time Management &ndash; 14.29%</li><li>Approachability &amp; Composure &ndash; 14.29%</li><li>Verbal &amp; Written Communication &ndash; 14.29%</li></ul>
WORKING ENVIRONMENT AND PHYSICAL DEMANDS:
Check ( ) one or more of the following that best describes the environment and types of exposures of the job:
X Office environment X Outdoors environment
_ Mechanical facility X Changing weather conditions
_ Toxic or caustic chemicals _ Odors or fumes
_ Electrical current _ Loud machine/Equipment noise
_Above ground level _ Confining spaces
Physical Demands:<div><div>
Over 2/3 Time 
Between 1/3 and 2/3 
Under 1/3</div><div> 
Walking 
X</div><div> 
Sitting 
X</div><div> 
Standing 
X</div><div> 
Climb or balance 
X</div><div> 
Lifting under 10 lbs. 
X</div><div> 
Lifting over 10 lbs. 
X</div><div> 
Reach with hands &amp; arms 
X</div><div> 
Stoop, kneel, crouch or crawl 
X</div><div> 
Talk or hear X</div><div> 
Travel Outside the area 
X</div> 
</div>
SUPERVISORY RESPONSIBILITY:
Does this job have supervisory responsibilities? No
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Part - Time Leasing Consultant

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Part - Time Leasing Consultant