Qureos Mentor

Uniworld Logistics Private Limited

Job Summary:We are seeking a highly motivated and experienced Key Account Manager to oversee and manage strategic client relationships within our warehouse facility. The ideal candidate will have 5 &ndash; 6 years of experience in key account management, preferably in warehousing, logistics, or supply chain operations. You will act as the primary point of contact for high-value clients, ensuring service excellence, retention, and account growth.Key Responsibilities:Client Relationship Management:<ul><li>Serve as the lead point of contact for all customer account management matters.</li><li>Build and maintain strong, long-lasting client relationships.</li><li>Ensure high levels of customer satisfaction through excellent service delivery.</li></ul>Account Management:<ul><li>Develop a deep understanding of each client's warehousing and logistics needs.</li><li>Monitor account performance and ensure all SLAs, KPIs, and contractual obligations are met.</li><li>Prepare regular reports on account status, service metrics, and performance.</li></ul>Operational Coordination:<ul><li>Work closely with warehouse operations, inventory control, and logistics teams to align service delivery with client expectations.</li><li>Coordinate and resolve any issues or service failures promptly and professionally.</li></ul>Business Development &amp; Growth:<ul><li>Identify opportunities to grow business within existing accounts.</li><li>Propose customized warehousing solutions to enhance client satisfaction and increase revenue.</li></ul>Commercial &amp; Contract Management:<ul><li>Assist in contract negotiations and renewals.</li><li>Ensure billing, invoicing, and credit terms are in line with company policies and client agreements.</li></ul>Reporting &amp; Documentation:<ul><li>Maintain accurate records of client interactions, transactions, and issues.</li><li>Provide monthly/quarterly business reviews and reports to clients and internal stakeholders.</li></ul>Key Requirements:<ul><li>Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field.</li><li>5 &ndash; 6 years of experience in key account management within the warehousing, 3PL, or logistics industry.</li><li>Proven track record of managing high-value accounts and achieving client satisfaction.</li><li>Strong understanding of warehouse operations, inventory management, and logistics processes.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Proficiency in MS Office; experience with WMS (Warehouse Management Systems) is a plus.</li><li>Strong analytical and problem-solving abilities.</li></ul>Preferred Skills:<ul><li>Experience in handling FMCG, e-commerce, or retail sector clients.</li><li>Ability to manage multiple accounts and prioritize tasks effectively.</li><li>Strong business acumen and attention to detail</li></ul>Job Types: Full-time, PermanentPay: &#8377;600,000.00 - &#8377;720,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Current CTC</li><li>Expected CTC</li><li>Notice Period (if any)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Accounting: 5 years (Preferred)</li></ul>Location:<ul><li>Chennai, Tamil Nadu (Preferred)</li></ul>Work Location: In person

Key Account Manager – Warehouse

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Uniworld Logistics Private Limited

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Key Account Manager – Warehouse