Qureos Mentor

UPAY Payment Services

We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly. Some of the roles, responsibilities and skills required are:- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).- Excellent communication abilities, including written and verbal communication.- Handle calls in a consistently polite, professional and efficient manner.- Answer phones and messages, respond to customer requests and clarify the desired information.- Follow-up on customer inquiries that are not immediately resolved.- Take the extra mile to engage and help the customers.- Previous call center customer service experience is required.- Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24*This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns*-------------------------------------------------Location: Al Barsha 1Working Hours: 9 AM – 6 PMSalary: 2,500-3500-------------------------------------------------

Customer Service Representative

Position Title: Payment Kiosk / ATM Technician &#x60; Location: Jabel Ali Industrial Area, DubaiSalary: AED 2,000 to AED 3,000 (Based on the experience), plus medical insurance and benefits as per UAE labor law. Qualifications: High school diploma or a technical/professional certification.Work Timing- 8 AM to 5 PM, Monday to Saturday Position Overview: uPay Payment Services, a self-service payment kiosk solution in the UAE, is seeking aPayment Kiosk / ATM Technician to support our warehouse operations. The role involves maintaining kiosk components, assisting with inventory management, and ensuring smooth handling of technical equipment and spare parts. The ideal candidate will have strong computer hardware experience, knowledge of chip work, strong organizational skills, and the ability to work in a fast-paced warehouse environment.Assembling and configuring payment kiosks by integrating hardware components and related software Key Responsibilities:<ul><li>Diagnosing and troubleshooting technical issues in kiosks, including hardware, software, hard disk, power supply unit, CPU, motherboard and connectivity errors. </li><li>Maintaining kiosk hardware and software by conducting regular servicing, updates, and preventive maintenance. </li><li>Identifying and resolving network, connectivity, and server-related issues affecting kiosk performance. </li><li>Upgrading kiosk firmware, software applications, and outdated hardware components. </li><li>Monitoring and maintaining kiosk security systems, ensuring they remain up-to-date and fully functional </li><li>Providing technical support to field teams for kiosk-related errors and malfunctions. </li><li>Performing regular system tests, software upgrades, and data backups to ensure operational reliability. </li><li>Preparing technical reports, including error logs, maintenance activity, and service updates. </li><li>May require bending/squatting, standing /sitting for prolonged period of time.</li></ul>

Payment Kiosk / ATM Technician

Join UPAY Payment Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UPAY Payment Services

ABOUT_COMPANY

Customer Service Representative

Payment Kiosk / ATM Technician