Qureos Mentor

UPPER PENINSULA POWER COMPANY

<div></div><div><div><div><div><div><div><div><div><div><b>NEW!</b></div></div><div><div><b>
FULL TIME</b></div></div><div><div><b>
SEASONAL</b></div></div></div><div>
 Ishpeming, Michigan, US</div></div></div></div></div></div><div><div><div><div><div><div><p>
UPPCO seeks a <b>Seasonal Contact Center Representative</b> to join their team in <b>Ishpeming, Michigan</b>. In this temporary position, the successful candidates will be responsible for the efficient handling of residential and commercial call handling. Primary responsibilities include:</p><ul><li><p>
Handle inbound/outbound customer contacts by phone, email, mail, or fax regarding collections and emergency inquiries.</p></li><li><p>
Perform credit and collection activity on residential and small commercial accounts including inbound/outbound calling and scheduling of disconnection activity.</p></li></ul><p><b>
COMPENSATION.</b><b> </b>$18.00 per hour.</p><p><b>
SCHEDULE.</b></p><ul><li><p>
This is a seasonal full-time position that will start as soon as possible and runs for a period of 90-180 days.</p></li><li><p>
Shifts will be scheduled weekdays Monday-Friday and between the hours of 6am to 9pm.</p></li></ul><p><b>
WHAT WE ARE LOOKING FOR.</b></p><ul><li><p>
Associate&rsquo;s degree or higher in Business, Communications, or a related field preferred.</p></li><li><p>
2 or more years&rsquo; experience with customer contact required; experience with Contact Center/Call Center operations, a bonus.</p></li><li><p>
Experience with billing or collection processes preferred.</p></li><li><p>
Proficiency w/computers and Microsoft Office (Word, Excel, Outlook), required.</p></li><li><p>
Familiarity with utility processes, tariffs, and regulations preferred, but not required. We will provide training in this area.</p></li><li><p>
Exceptional ability to remain calm, professional, and positive in a variety of customer contact settings required.</p></li><li><p>
Strong written and verbal communication skills required.</p></li><li><p>
Excellent time management and organization skills.</p></li><li><p>
A motivated attitude that works well with little direct supervision.</p></li><li><p>
Must reside within 30 minutes of assigned location under normal driving conditions.</p></li></ul></div></div></div></div></div></div></div><p></p>

Contact Center Representative (seasonal)

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UPPER PENINSULA POWER COMPANY

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Contact Center Representative (seasonal)