Qureos Mentor

UPS is a global leader in logistics and transportation, operating in over 200 countries and territories. Founded as a small messenger service, UPS has grown to nearly 500,000 employees, providing innovative solutions for customers of all sizes. The company is committed to delivering essential services while supporting the communities it serves. Headquartered in Atlanta, UPS focuses on logistics, distribution, freight, and healthcare, among other specialties, and is dedicated to moving the world forward by delivering what matters.

Are you ready to embark on an exciting journey in the world of logistics and customer service? Join our team at the UPS Store and become an integral part of our mission to provide exceptional service to businesses and individuals worldwide.As a shipping and printing solution specialist, you will be the face of our store, engaging with a diverse range of customers and ensuring their needs are met with utmost professionalism and efficiency. Your friendly demeanor and problem-solving skills will create a welcoming atmosphere where customers feel valued and confident in our services.Responsibilities:1. Customer Assistance: Greet customers warmly, actively listen to their requirements, and provide personalized assistance to meet their shipping, printing, and packaging needs. Offer expert advice on our various services and guide customers through their options.2. Shipping and Packaging: Skillfully handle incoming and outgoing shipments, including labeling, packaging, and weighing parcels accurately. Utilize our advanced shipping systems to generate labels and track shipments, ensuring timely delivery.3. Printing Services: Operate our state-of-the-art printing equipment, assisting customers with print orders, copying documents, and producing high-quality materials. Ensure accuracy and attention to detail in all printing tasks.4. Product Knowledge: Maintain comprehensive knowledge of our product and service offerings, staying up-to-date with the latest technologies, shipping regulations, and industry trends. Provide guidance to customers on packaging requirements, shipping rates, and delivery options.5. Cash Handling: Efficiently process payments, handle cash transactions, and maintain accurate cash registers. Uphold the highest level of integrity in financial transactions, ensuring the security of funds and customer information.6. Store Operations: Assist in maintaining a clean, organized, and well-stocked store environment. Collaborate with team members to manage inventory, restock supplies, and contribute to the overall efficiency of daily operations.7. Customer Relationship Management: Build strong customer relationships by actively engaging with customers, addressing inquiries, resolving complaints, and following up on customer feedback. Strive to exceed customer expectations and foster long-term loyalty.Requirements:- Excellent communication and interpersonal skills to interact effectively with customers and team members.- Strong problem-solving abilities to handle customer inquiries and find appropriate solutions.- Detail-oriented approach with a commitment to accuracy in all tasks.- Ability to multitask in a fast-paced environment and prioritize competing demands.- Proficiency in computer operations and basic knowledge of software applications.- Previous experience in customer service, retail, or a similar role is preferred but optional.Join us at the UPS Store and unlock a world of opportunities for personal and professional growth. As part of our team, you will receive comprehensive training, ongoing support, and the chance to make a meaningful impact in the lives of our customers. Embrace the excitement of a dynamic work environment where no two days are the same.Apply now and become a valued member of our dedicated UPS Store team!Job Types: Full-time, Part-timePay: $15.16 - $17.00 per hourBenefits:<ul><li>Employee discount</li></ul>Ability to Commute:<ul><li>Colorado Springs, CO 80906 (Required)</li></ul>Ability to Relocate:<ul><li>Colorado Springs, CO 80906: Relocate before starting work (Required)</li></ul>Work Location: In person

The UPS Store: Embrace a Fulfilling Career with a Leading Global Brand

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Harrisonburg, VA, Charlottesville, VA, and Staunton, VA
Summary
The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Account Manager will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Account Manager will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.<ul><li>
Serve as the primary point of contact and advocate for assigned accounts.</li><li>
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.</li><li>
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.</li></ul>
Value Creation / Proposals<ul><li>
Proactively engage existing customers to enhance value and prevent churn.</li><li>
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.</li><li>
Identify low-touch upsell opportunities and guide customers to resources for additional value.</li><li>
Develop strategies for upselling / cross-selling opportunities to drive account growth.</li><li>
Drive product adoption and educate customers on products and services.</li></ul>
Territory Management<ul><li>
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.</li><li>
Monitor customer health metrics to measure satisfaction and prevent churn.</li></ul>
Feedback Collection<ul><li>
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.</li></ul>
Qualifications<ul><li>
0&ndash;4 years in customer success, support, or related customer-facing roles.</li><li>
SMB account management experience.</li><li>
Ability to manage multiple customer engagements through strong organizational skills.</li><li>
Data-driven mindset.</li><li>
Excellent written communication skills.</li></ul>
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Signature Customer Success Account Manager - Harrisonburg, VA

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. 
 
Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. 
 
Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Service Associate II M-F 7:00am-3:30pm cst

Service Associate II M-F 6:00am-2:30pm cdt

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Senior Service Associate
Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.
<ul><li>The ability to lift up to 70 lbs</li><li>
Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet</li><li>
Utilize radio frequency (RF) scanners to electronically perform warehouse activities</li><li>
Performs all tasks using defined job processes with a high level of accuracy with minimal supervision</li><li>
Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control</li><li>
Ensure transaction accuracy along with safety and quality compliance</li><li>
Legal right to work in the U.S.</li><li>
Successful completion of a background check</li></ul><ul><li>
Excellent weekly pay</li><li>
401(k)</li><li>
Medical, dental and vision after waiting period</li><li>
And so much more</li></ul>
Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. 
 
Performs manual work that requires proficiency through job-related training and considerable on-the-job experience. Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines. Completes work with a limited degree of supervision and provides guidance to others with less experience.
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Senior Service Associate, M-F 08:00-4:30 EST

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. 
 
Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. 
 
Performs manual work that requires proficiency through job-related training and considerable on-the-job experience. Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines. Completes work with a limited degree of supervision and provides guidance to others with less experience.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Senior Service Associate M-F 7:00am-4:30pm cst

Senior Service Associate M-F 6:00am-2:30pm EDT

Join UPS and explore 68   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UPS