Qureos Mentor

Upstart

<div><div><p><b>About Upstart</b></p>
<p>At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p>
<p>As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p>
<p>We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.</p>
<p>If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.</p>
</div><p><b>The Team</b></p>
<p>Upstart&rsquo;s Applied LLM team is building foundational infrastructure that democratizes access to generative AI for every product and engineering team across the company. This is a cross-functional team at the intersection of machine learning, product, and engineering. Our mission is to bring the power of ML, particularly large language models (LLMs) and generative AI, to life in Upstart&rsquo;s core products.</p>
<p>As a Senior Applied Machine Learning Engineer focused on building Upstart's LLM applications, you'll work closely with researchers, product managers, platform engineers, and designers to ship intelligent features that elevate the user experience and expand the capabilities of our systems.</p>
<p><b>How you&rsquo;ll make an impact:</b></p>
<ul><li>Design and build user-facing ML features that harness LLMs and generative AI to unlock new product capabilities</li>
<li>Partner with product, design, and ML research to prototype and deliver high-impact, ML-powered experiences</li>
<li>Own the technical architecture and implementation strategy for applied ML systems - balancing latency, observability, and iteration speed</li>
<li>Build scalable services and APIs that bring model outputs to users in trustworthy and intuitive ways</li>
<li>Collaborate across platform, infra, and legal/compliance teams to ensure ML deployments meet standards for safety, fairness, and performance</li>
<li>Establish and evangelize best practices for prompt design, model evaluation, and experimentation across the org</li>
</ul><p><b>What we&rsquo;re looking for:</b></p>
<ul><li><b>Minimum qualifications:</b></li>
<li><ul><li>4+ years of software engineering experience, with 2+ years working directly on ML-driven products or intelligent systems</li>
<li>Proven ability to lead complex initiatives across engineering, product, and research stakeholders</li>
<li>Strong backend development skills (e.g., Python with FastAPI or Flask), plus experience with cloud-native tooling (e.g., Kubernetes, Docker, Terraform)</li>
<li>Experience integrating LLMs or ML models into production systems, including APIs and user-facing applications</li>
<li>Excellent communication skills and a collaborative, product-minded approach</li>
Ability to think rigorously about system design, latency tradeoffs, and user impact when working with ML features<br>
<li>
<br>
<br>
</li></ul></li><li><b>Preferred qualifications:</b></li>
<li><ul><li>Experience shipping GenAI or LLM-powered features using frameworks like LangChain, LlamaIndex, or OpenAI APIs</li>
<li>Familiarity with retrieval-augmented generation (RAG), vector search (e.g., FAISS, Pinecone), and real-time inference patterns</li>
<li>Proficiency in full-stack development, including front-end work with React or similar frameworks</li>
<li>Strong intuition for prompt engineering, model testing, and evaluation methodologies</li>
<li>Experience navigating complex requirements around explainability, user trust, or compliance in ML applications</li>
<li>Track record of influencing architecture or product direction at a team or org level</li>
</ul></li></ul><p><b>Position location</b> This role is available in the following locations: Remote</p>
<p><b>Travel requirements</b> As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions&rsquo; cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.</p><br>
<p></p>
<div></div><div><div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div><div>United States | Remote - Anticipated Base Salary Range</div>
<div>$199,500&mdash;$276,000 USD</div>
</div><div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div><div>Canada | Remote - Anticipated Base Salary Range</div>
<div>$177,700&mdash;$220,000 USD</div>
</div></div><div><p><b>What you'll love</b></p>
<p>At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:</p>
<ul><li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)</li>
<li>Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.</li>
<li>Health Savings Account contributions from Upstart for eligible plans (US only)</li>
<li>Income protection benefits, including life insurance and disability coverage for added financial security</li>
<li>Paid time off, sick leave, and company holidays, in line with local requirements</li>
<li>Paid family and parental leave to support caregiving and major life moments (duration varies by country)</li>
<li>Family-centered benefits to support fertility, parenthood, and caregiving needs</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)</li>
</ul><p>For roles based in Canada, please note that we are not currently able to hire in Quebec.</p>
<p>Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p>
<p><i>If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com</i></p>
<p>https://www.upstart.com/candidate_privacy_policy</p></div></div>

Senior Applied ML Engineer

<div><div><p><b>About Upstart</b></p>
<p>
At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p>
<p>
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p>
<p>
We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.</p>
<p>
If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.</p>
</div><p><b>
The Team:</b></p>
<p>
Upstart&rsquo;s Auto team is transforming automotive lending by building technology that creates a seamless experience for borrowers, dealers, lending partners, and investors. The team is responsible for enabling scalable loan originations while maintaining operational excellence, compliance, and investor confidence across the lifecycle of every funded loan.</p>
<p>
As the Funding Delivery Manager, Auto Loans, you will establish the operational foundation for funding delivery within Upstart's growing auto lending business. You will own the end-to-end funding delivery process, build scalable controls and reporting, and ensure funded loans consistently meet lending partner, investor, and regulatory requirements. Your work will directly improve funding performance while helping prepare the business for long-term growth under Upstart's bank charter.</p><br>
<p></p>
<p><b>
How you&rsquo;ll make an impact</b></p>
<ul>
<li>Own the end-to-end funding delivery process for Upstart's auto lending products, ensuring funded loans are delivered accurately and on time to lending partners and investors.</li>
<li>Build and scale funding delivery processes, controls, and operational reporting that improve funding success rates, reduce exceptions, and support regulatory readiness as the business grows.</li>
<li>Investigate funding exceptions, delivery failures, and reconciliation issues by conducting root cause analysis and partnering across teams to implement sustainable solutions.</li>
<li>Establish and maintain quality standards for loan files, ensuring documentation and data consistently meet lending partner, investor, and regulatory requirements for saleability and downstream servicing.</li>
<li>Partner closely with Product, Operations, Capital Markets, Servicing, Compliance, Engineering, and external stakeholders to design scalable funding workflows and drive continuous process improvements.</li>
<li>Develop metrics, dashboards, and performance reporting to provide visibility into funding health, identify operational risks, and inform business decisions while leveraging AI-enabled tools responsibly to improve documentation, reporting, and exception analysis.</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>Bachelor's degree in Business, Finance, Operations, Economics, or a related field (or equivalent practical experience).</li>
<li>5+ years of experience in lending operations, loan funding, capital markets operations, or financial services operations.</li>
<li>Experience managing loan funding, delivery, investor reporting, or post-origination operational processes.</li>
<li>Experience using operational metrics and data to investigate process issues and implement improvements.</li>
<li>Experience partnering cross-functionally across capital markets, engineering, servicing, product and compliance teams.</li>
<li>Experience leveraging AI-enabled tools responsibly to accelerate exception analysis, documentation, reporting, and/or operational process improvements while applying appropriate human judgment.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul>
<li>Knowledge of auto lending products, funding workflows, and loan sale processes.</li>
<li>Experience designing operational controls within a regulated financial institution.</li>
<li>Ability to build scalable operational processes and documentation that support audit and regulatory requirements.</li>
<li>Experience defining success metrics and operational controls for a new or evolving process.</li>
<li>Skills in SQL, Excel, business intelligence tools, or dashboard development.</li>
<li>Experience working with lending partners, investors, custodians, or third-party servicing organizations.</li></ul><br>
<p></p>
<p><b>
Position location</b> This role is available in the following locations: Remote</p>
<p><b>
Time zone requirements</b> The team operates on the East/West coast time zones.</p>
<p><b>
Travel requirements</b> As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions&rsquo; cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.</p><br>
<p></p>
<div></div>
<div></div><div><div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>United States | Remote - Anticipated Base Salary Range</div>
<div>$104,800&mdash;$145,000 USD</div>
</div></div><div>
<p><b>What you'll love</b></p>
<p>
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:</p>
<ul>
<li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)</li>
<li>Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.</li>
<li>Health Savings Account contributions from Upstart for eligible plans (US only)</li>
<li>Income protection benefits, including life insurance and disability coverage for added financial security</li>
<li>Paid time off, sick leave, and company holidays, in line with local requirements</li>
<li>Paid family and parental leave to support caregiving and major life moments (duration varies by country)</li>
<li>Family-centered benefits to support fertility, parenthood, and caregiving needs</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)</li>
</ul>
<p>For roles based in Canada, please note that we are not currently able to hire in Quebec.</p>
<p>
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p>
<p><i>
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com</i></p>
<p><b>
https://www.upstart.com/candidate_privacy_policy</b></p></div></div>

Funding Delivery Manager

<div><div><p><b>About Upstart</b></p>
<p>
At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p>
<p>
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p>
<p>
We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.</p>
<p>
If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.</p>
</div><p><b>
The Team</b></p>
<p>
Upstart&rsquo;s Privacy Engineering team builds the systems, controls, and practices that help protect borrower, applicant, partner, and Upstarter data across our products and platforms. The team works across Engineering, Security, Legal, Compliance, Product, Data, and Machine Learning to embed privacy-by-design into how Upstart builds, uses, retains, and governs data.<br>
As the Senior Manager, Privacy Engineering at Upstart, you will lead the team responsible for building scalable privacy infrastructure and technical privacy controls across Upstart&rsquo;s AI lending marketplace. You will set the team&rsquo;s roadmap, grow and support privacy engineers, and help translate privacy and regulatory requirements into durable engineering systems.</p><p><br>
<b>
How you&rsquo;ll make an impact</b></p>
<ul>
<li>Lead the Privacy Engineering team&rsquo;s strategy, roadmap, and execution across privacy infrastructure, data governance, and privacy-by-design initiatives</li>
<li>Hire, coach, and develop a team of privacy engineers while establishing clear operating rhythms, priorities, and technical standards</li>
<li>Guide the design and delivery of scalable privacy controls, including data discovery, classification, access controls, audit logging, retention, deletion, lineage, encryption, and key management</li>
<li>Partner with Legal, Compliance, Security, Product, Data, Machine Learning, and Infrastructure teams to translate privacy requirements into practical technical solutions</li>
<li>Oversee privacy reviews, technical risk assessments, and threat modeling for new products, data flows, models, and platform capabilities</li>
<li>Define metrics and communicate progress, tradeoffs, dependencies, and risks to technical and cross-functional stakeholder</li>
</ul>
<p><b>Minimum Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent practical experience, and 8+ years of experience in engineering, including at least 3 years of direct people management experience</li>
<li>Experience leading engineering teams responsible for production software, platform, privacy, security, or data systems</li>
<li>Experience designing, building, or operating privacy, security, data governance, or data platform capabilities in production environments</li>
<li>Experience translating privacy, security, compliance, or regulatory requirements into technical controls</li>
<li>Experience working with cross-functional partners such as Legal, Compliance, Security, Product, Data, or Machine Learning teams</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Knowledge of privacy-by-design principles, data minimization, purpose limitation, consent, retention, deletion, and data subject rights</li>
<li>Knowledge of privacy and data protection regulations or frameworks such as GDPR, CCPA/CPRA, GLBA, FCRA, or similar requirements</li>
<li>Experience with privacy reviews, threat modeling, risk assessments, data inventories, lineage systems, or automated policy enforcement</li>
<li>Experience building privacy or governance controls for machine learning, AI, financial services, lending, or other regulated data environments</li>
<li>Ability to communicate technical privacy tradeoffs clearly across engineering, legal, product, security, and business audiences</li>
</ul>
<p><b>Travel requirements</b> As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions&rsquo; cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.</p><br>
<p></p>
<div></div><div><div>
<div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>United States | Remote - Anticipated Base Salary Range</div>
<div>$195,300&mdash;$270,400 USD</div>
</div></div><div>
<p><b>What you'll love</b></p>
<p>
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:</p>
<ul>
<li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)</li>
<li>Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.</li>
<li>Health Savings Account contributions from Upstart for eligible plans (US only)</li>
<li>Income protection benefits, including life insurance and disability coverage for added financial security</li>
<li>Paid time off, sick leave, and company holidays, in line with local requirements</li>
<li>Paid family and parental leave to support caregiving and major life moments (duration varies by country)</li>
<li>Family-centered benefits to support fertility, parenthood, and caregiving needs</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)</li>
</ul>
<p>For roles based in Canada, please note that we are not currently able to hire in Quebec.</p>
<p>
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p>
<p><i>
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com</i></p>
<p><b>
https://www.upstart.com/candidate_privacy_policy</b></p></div></div>

Senior Manager, Privacy Engineering

<div><div><p><b>About Upstart</b></p>
<p>
At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p>
<p>
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p>
<p>
We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.</p>
<p>
If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.</p>
</div><p><b>
The Team</b></p>
<p>
Unsecured Installments is one of Upstart&rsquo;s core lending products, helping borrowers access credit through a seamless, digitally native experience. The team owns critical parts of the borrower journey across offer generation, pricing, underwriting, funding, and borrower experience, while working closely with the broader lending platform that powers Upstart at scale.</p>
<p>
We operate in a high-ownership environment where engineering plays a direct role in shaping product strategy, credit outcomes, and platform evolution. This team works on complex, high-leverage problems at the intersection of software, machine learning, economics, and compliance. Recent work has focused on improving borrower flows, repricing and rate flexibility, partnership experiences, and the technical health of the platform.</p>
<p>
As a Principal Software Engineer, you&rsquo;ll help define the technical direction for a broad and business-critical surface area. You&rsquo;ll partner closely with product, machine learning, analytics, compliance, and other engineering teams to build systems that are reliable, scalable, and adaptable as the product continues to evolve.</p><p><br>
</p>
<p><b>How you&rsquo;ll make an impact:</b></p>
<ul>
<li><p>Design and evolve the core backend systems that power Upstart&rsquo;s unsecured installment lending product.</p>
</li>
<li><p>Lead architecture and technical direction across complex domains such as underwriting, pricing, offer generation, funding, servicing, and borrower lifecycle workflows.</p>
</li>
<li><p>Translate product, economic, and operational requirements into scalable technical systems that balance speed, reliability, and long-term maintainability.</p>
</li>
<li><p>Partner closely with machine learning engineers and data teams to productionize models and integrate decisioning systems into real-time borrower experiences.</p>
</li>
<li><p>Improve the systems and services behind key borrower and partner flows, including experimentation, repricing, and moments of borrower friction.</p>
</li>
<li><p>Influence architectural decisions across team boundaries, helping connect the Unsecured Installments roadmap with Upstart&rsquo;s broader lending platform and shared infrastructure.</p>
</li>
<li><p>Raise the bar for engineering quality through strong API design, thoughtful domain modeling, observability, testing, and operational excellence.</p>
</li>
<li><p>Mentor other engineers and serve as a technical leader who can bring clarity, drive alignment, and help teams execute through ambiguity.</p>
</li>
<li><p>Contribute to how the team uses AI in development workflows and product capabilities, with a pragmatic view of where it can create meaningful leverage.</p>
</li>
</ul><p><b>Minimum Qualifications</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree in Computer Science, Engineering, Mathematics, or a related field (or equivalent practical experience) and 8+ years of software engineering experience.</p>
</li>
<li><p>Strong experience designing distributed systems and event-driven architectures, including real-world handling of retries, idempotency, fault tolerance, and failure modes.</p>
</li>
<li><p>Proficiency in an object-oriented language such as Python, Java, Kotlin, C#, or Ruby, with deep experience building APIs and service-oriented backend systems.</p>
</li>
<li><p>Track record of leading technical design and delivery for large-scope, business-critical systems.</p>
</li>
<li><p>Ability to work effectively in ambiguous environments where product requirements, operating constraints, and system boundaries evolve over time.</p>
</li>
<li><p>Strong cross-functional collaboration skills and comfort working closely with product, analytics, compliance, risk, and other business stakeholders.</p>
</li>
<li><p>Experience influencing technical direction beyond a single team, including driving alignment across engineers with different priorities and constraints.</p>
</li>
<li><p>Active use of AI tools in engineering workflows, with a thoughtful perspective on how AI is reshaping software development.</p>
</li>
<li><p>Exceptional communication and collaboration skills, with the ability to explain complex tradeoffs and advocate for high-impact solutions.</p></li></ul><br>
<p>
</p><p><b>Preferred Qualifications</b></p>
<ul>
<li><p>Experience in fintech, lending, payments, or other regulated financial systems.</p>
</li>
<li><p>Familiarity with unsecured installment lending, offer and pricing systems, borrower acquisition flows, funding, or servicing platforms.</p>
</li>
<li><p>Experience building systems that support experimentation, repricing, or other dynamic product and decisioning workflows.</p>
</li>
<li><p>Background working with machine learning-driven underwriting, pricing, or risk systems.</p>
</li>
<li><p>Experience operating as a technical leader on small or midsized teams with broad product ownership.</p>
</li>
<li><p>Hands-on experience leveraging generative AI in product features or internal engineering workflows.</p>
</li>
<li><p>Passion for building products that expand access to credit and improve financial outcomes for consumers.</p></li></ul><br>
<p>
</p><p><b><i>Position Location - </i></b>This role is available in the following locations: Remote, Burlingame, Columbus, Austin, New York</p>
<p><b><i>
Time Zone Requirements -</i></b> This team operates across all U.S. time zones.</p>
<p><b><i>
Travel Requirements -</i></b> This team has regular on-site collaboration sessions. These occur 3 days per quarter at an Upstart office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.</p><br>
<p></p>
<div></div><div>
<div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>United States | Remote - Anticipated Base Salary Range</div>
<div>$195,300&mdash;$270,400 USD</div>
</div>
<div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>Canada | Remote - Anticipated Base Salary Range</div>
<div>$182,800&mdash;$230,000 CAD</div>
</div>
</div><div><p><b>What you'll love</b></p>
<p>
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:</p>
<ul>
<li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)</li>
<li>Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.</li>
<li>Health Savings Account contributions from Upstart for eligible plans (US only)</li>
<li>Income protection benefits, including life insurance and disability coverage for added financial security</li>
<li>Paid time off, sick leave, and company holidays, in line with local requirements</li>
<li>Paid family and parental leave to support caregiving and major life moments (duration varies by country)</li>
<li>Family-centered benefits to support fertility, parenthood, and caregiving needs</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)</li>
</ul>
<p>For roles based in Canada, please note that we are not currently able to hire in Quebec.</p>
<p>
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p>
<p><i>
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com</i></p>
<p><b>
https://www.upstart.com/candidate_privacy_policy</b></p></div></div>

Principal Software Engineer, Unsecured Installments

<div><div><p><b>About Upstart</b></p>
<p>
At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p>
<p>
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p>
<p>
We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.</p>
<p>
If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.</p>
</div><p><b>
The Team</b></p>
<p>
The Growth Analytics team leverages data and insights to drive profitable business growth by supporting the growth vertical in its mission to increase demand, revenue, and customer lifetime value (LTV) at the most efficient cost of acquisition. The team drives decision analysis, and develops a deep user understanding across several key marketing channels, including Direct Mail, Partnerships, Email, and Digital.<br>
<br>
As a Principal Data Analyst, Growth Marketing at Upstart, you will serve as the lead analytics partner for one of our largest acquisition channels. You will support the digital marketing team supporting work across paid search, paid social, paid video, mobile marketing, and SEO. You will apply advanced analytics and measurement frameworks to equip stakeholders with the insights and data needed to align on and execute strategic initiatives.</p>
<p>
In this role, you will collaborate closely with Growth Marketing, Product, Engineering, and Machine Learning teams to drive deep understanding, actionable insights, and data-informed decision-making. You will also help shape the data infrastructure that supports borrower acquisition and retention across our platform&mdash;fueling Upstart&rsquo;s growth at the highest levels.</p>
<p><b>
How you&rsquo;ll make an impact:</b></p>
<ul>
<li>Partner cross-functionally with channel owners, product, and engineering leaders to set the growth strategy and analytics roadmap across digital channels and products at Upstart</li>
<li>Lead the evolution of measurement beyond traditional click-based attribution, incorporating approaches such as marketing mix modeling (MMMs), mobile marketing measurement, and geo-based incrementality testing to develop a more complete view of performance</li>
<li>Effectively use analytics to understand user behavior, funnel performance, and the impact of growth investments, and make proactive recommendations to improve efficiency and scale</li>
<li>Design and conduct quantitative analyses and experiments to test hypotheses, helping prioritize the highest-impact opportunities across channels and products</li>
<li>Collaborate with Analytics Engineering and Engineering to uplevel growth data capabilities, enabling new measurement approaches and accelerating time to insight as the business expands</li>
</ul>
<p><b>What we&rsquo;re looking for:</b></p>
<ul>
<li><b>Minimum qualifications</b>:
<ul><li>Strong analytical and quantitative background with at least 10+ years professional experience, preferably in marketing, growth or product analytics</li>
<li>Deep expertise in applying analytics and data science techniques to drive impacts in growth and marketing organizations, such as attribution models, customer lifetime values, ROI frameworks, a/b testing, etc.</li>
<li>Proven track record designing and interpreting incrementality experiments, geo-lift tests, or MMM-based growth measurement</li>
<li>Proficiency in data analysis tools (SQL, Python / R, Looker / Mode / Tableau, etc.)</li>
<li>Degree in Analytics, Data Science, Economics, Engineering, Mathematics or other quantitative field</li>
Strong communication and analytical storytelling skills, experience deriving actionable insights from analysis, a well-balanced rigorous and creative approach to solving difficult and unstructured problems<br>
<li>
</li></ul></li><li><b>Preferred qualifications</b>:
<ul><li>Experience in technology, marketplace, fintech companies with knowledge of consumer financing</li>
<li>Ability to craft executive-ready narratives around complex business or performance topics, leveraging visualization and dashboards to successfully influence and drive C-level decision-making</li>
<li>Experience in coaching and mentoring junior team members on technical subjects</li>
</ul>
</li></ul><p><b>Position location - </b>This role is available in the following locations: Remote</p>
<p><b><i>
Travel requirements - </i></b>As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions&rsquo; cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.</p><p></p><div><br>
<div>
<div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>United States | Remote - Anticipated Base Salary Range</div>
<div>$182,300&mdash;$252,500 USD</div>
</div>
<div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>Canada | Remote - Anticipated Base Salary Range</div>
<div>$165,800&mdash;$210,000 CAD</div>
</div>
</div><div><p><b>What you'll love</b></p>
<p>
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:</p>
<ul>
<li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)</li>
<li>Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.</li>
<li>Health Savings Account contributions from Upstart for eligible plans (US only)</li>
<li>Income protection benefits, including life insurance and disability coverage for added financial security</li>
<li>Paid time off, sick leave, and company holidays, in line with local requirements</li>
<li>Paid family and parental leave to support caregiving and major life moments (duration varies by country)</li>
<li>Family-centered benefits to support fertility, parenthood, and caregiving needs</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)</li>
</ul>
<p>For roles based in Canada, please note that we are not currently able to hire in Quebec.</p>
<p>
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p>
<p><i>
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com</i></p>
<p><b>
https://www.upstart.com/candidate_privacy_policy</b></p></div></div>

Principal Data Analyst, Growth Marketing

<div>
 <strong>
  About Upstart
  <br/>
  <br/>
 </strong>
 At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
 <br/>
 <br/>
 As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
 <br/>
 <br/>
 We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.
 <br/>
 <br/>
 If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  The Team:
  <br/>
  <br/>
 </strong>
 Upstart&rsquo;s IT team helps Upstarters work productively, securely, and with minimal disruption across devices, identity and access, and core workplace technology. The team supports day-to-day IT operations while improving the systems, documentation, and processes that make support more consistent and scalable.
 <br/>
 <br/>
 As the IT Support Analyst at Upstart, you will provide frontline support for devices, access, and core SaaS tools while serving as the primary onsite IT presence in our New York City office. This role combines hands-on troubleshooting, ticket execution, onboarding and off-boarding support, and in-person office support, with opportunities to improve documentation, reduce recurring issues, and strengthen the employee experience.
 <br/>
 <br/>
 <strong>
  How You&rsquo;ll Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide frontline IT support for Upstarters and key vendor groups across devices, identity and access, and core SaaS applications, including Okta, Google Workspace, Atlassian, Slack, and other workplace tools.
  </li>
  <li>
   Keep help desk inquiries, service requests, and support work organized and up to date through the internal ticketing system, ensuring timely, clear, and effective resolution.
  </li>
  <li>
   Troubleshoot and resolve a broad range of moderately complex hardware, software, access, and general IT issues with minimal disruption to employee productivity.
  </li>
  <li>
   Support onboarding and offboarding for employees, temporary workers, vendors, and contractors, including device provisioning, account access, and systems setup.
  </li>
  <li>
   Serve as the primary onsite IT support presence in the New York City office, helping employees stay productive during day-to-day operations, high-visibility meetings, and team onsites.
  </li>
  <li>
   Deliver IT guidance and application support that helps employees effectively use the tools and resources they need to do their work.
  </li>
  <li>
   Document support tasks, workflows, and repeatable processes to improve team consistency, knowledge sharing, and training.
  </li>
  <li>
   Identify recurring issue trends and help improve documentation, workflows, and service standards to reduce future tickets and strengthen the overall support experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in a technical support, IT support, or customer service environment supporting macOS.
  </li>
  <li>
   2+ years of experience providing first- and second-level support for workplace technologies such as SSO (Okta), Google Workspace, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
  </li>
  <li>
   Experience independently troubleshooting and resolving network, access, device, and general IT support issues.
  </li>
  <li>
   Experience participating in IT projects or larger operational initiatives.
  </li>
  <li>
   Experience working with internal stakeholders and external vendors to support services, issue resolution, or office technology needs.
  </li>
  <li>
   Proficient written and verbal communication skills in employee-facing support environments.
  </li>
  <li>
   Ability to identify support trends and recommend process improvements to reduce recurring issues.
  </li>
  <li>
   Understanding of internal and external customer support needs in a fast-paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of IT operations and cloud-based workplace applications.
  </li>
  <li>
   Ability to create or improve support workflows, documentation, and repeatable processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position location
 </strong>
 This role is available in the following locations: New York City, NY.
 <br/>
 <br/>
 <strong>
  In-Office requirements.
 </strong>
 You will be expected to work from the
 <strong>
  New York City office
 </strong>
 to provide onsite IT support, including support for quarterly onsites and other in-person events.
 <br/>
 <br/>
 <strong>
  Travel requirements
 </strong>
 This role also includes regular in-person support in the New York City office and participation in quarterly onsites as needed.
 <br/>
 <br/>
 This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
 <br/>
 <br/>
 At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 <br/>
 <br/>
 In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
 <br/>
 <br/>
 United States | Remote - Anticipated Hourly Rate Range
 <br/>
 <br/>
 $43.75 - $60.48 USD
 <br/>
 <br/>
 <strong>
  What You'll Love
  <br/>
  <br/>
 </strong>
 At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
  </li>
  <li>
   Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
  </li>
  <li>
   Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
  </li>
  <li>
   Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
  </li>
  <li>
   Health Savings Account contributions from Upstart for eligible plans (US only)
  </li>
  <li>
   Income protection benefits, including life insurance and disability coverage for added financial security
  </li>
  <li>
   Paid time off, sick leave, and company holidays, in line with local requirements
  </li>
  <li>
   Paid family and parental leave to support caregiving and major life moments (duration varies by country)
  </li>
  <li>
   Family-centered benefits to support fertility, parenthood, and caregiving needs
  </li>
  <li>
   Employee Assistance Program (EAP) offering mental health support and life-centered resources
  </li>
  <li>
   Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
  </li>
  <li>
   Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
  </li>
  <li>
   Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
  </li>
  <li>
   Connection and community through team events, all-company updates, and employee resource groups (ERGs)
  </li>
  <li>
   Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
   <br/>
   <br/>
  </li>
 </ul>
 For roles based in Canada, please note that we are not currently able to hire in Quebec.
 <br/>
 <br/>
 Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
 <br/>
 <br/>
 <em>
  If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
  <br/>
  <br/>
 </em>
 https://www.upstart.com/candidate_privacy_policy
</div>


IT Support Analyst

<div><div><p><b>About Upstart</b></p>
<p>
At Upstart, we&rsquo;re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.</p>
<p>
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that&rsquo;s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.</p>
<p>
We&rsquo;re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn&rsquo;t mean distant. We&rsquo;re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you&rsquo;ll have the support to work in the way that works best for you.</p>
<p>
If you&rsquo;re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we&rsquo;d love to hear from you.</p>
</div><p><b>
The Team:</b></p>
<p>
Upstart's Product Quality team is responsible for answering a critical question for Upstart Bank: how do we know our lending products are working correctly, every day, for every borrower? The team provides independent first-line quality oversight across lending products and servicing experiences, evaluating whether product outputs, disclosures, credit decisions, and customer-facing workflows are operating as designed and in accordance with regulatory requirements.</p>
<p>
As the Senior Manager, Product Quality at Upstart, you will build and lead a newly formed product quality function within a newly chartered OCC-regulated bank. This is a highly visible greenfield leadership role responsible for designing the operating model, quality methodologies, governance processes, and team structure that will support ongoing quality oversight across Upstart's lending products. You will partner closely with Product, Engineering, Compliance Program Management, Risk, and Operations leaders to identify systemic issues, strengthen controls, and help ensure examination-ready quality practices.</p>
<p><b>
How you&rsquo;ll make an impact</b></p>
<ul>
<li>Build and lead Upstart Bank's Product Quality program, establishing the frameworks, governance, and operating model used to evaluate whether lending products are producing accurate, compliant, and intended outcomes.</li>
<li>Design and implement quality methodologies, including product review checklists, sampling strategies, defect taxonomies, escalation criteria, monitoring routines, and quality reporting.</li>
<li>Evaluate product outputs across lending and servicing workflows, including disclosures, credit decisioning processes, customer communications, and other regulated product experiences.</li>
<li>Distinguish isolated product defects from systemic product failures by analyzing quality findings, identifying patterns, assessing customer and regulatory impact, and driving appropriate escalation paths.</li>
<li>Partner with Product, Engineering, and Compliance Program Management teams to investigate root causes, prioritize remediation efforts, and improve the reliability, effectiveness, and control environment of lending products.</li>
<li>Represent the Product Quality function in regulatory examinations, audits, governance forums, and cross-functional reviews while maintaining examination-ready documentation and workpapers.</li>
<li>Build, develop, and mentor a growing team of quality analysts, helping establish a culture of analytical rigor, sound judgment, continuous improvement, and proactive risk identification.</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>8+ years of experience in consumer lending quality control, product quality, compliance testing, operational risk, audit, or related control functions.</li>
<li>3+ years of direct people management experience leading quality, risk, compliance, audit, or control oversight teams.</li>
<li>Experience designing and operating quality control or quality assurance programs focused on product, system, transaction, or operational outputs within consumer lending.</li>
<li>Working knowledge of consumer lending regulations, including Truth in Lending Act (TILA), Regulation B, Fair Debt Collection Practices Act (FDCPA), and UDAAP, applied within lending products and customer-facing processes.</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Experience building or scaling first-line quality control programs within a regulated bank, fintech, or consumer lending organization.</li>
<li>Knowledge of automated lending platforms, digital lending products, decisioning systems, or technology-enabled credit origination processes.</li>
<li>Experience developing sampling methodologies, transaction testing programs, disclosure reviews, or defect identification frameworks.</li>
<li>Ability to translate quality findings into actionable recommendations for Product, Engineering, Compliance, and executive stakeholders.</li>
<li>Experience supporting regulatory examinations, internal audits, governance committees, or remediation programs within a highly regulated environment.</li>
</ul>
<p><b>Position location</b> Remote</p>
<p><b>
Time zone requirements</b> The team operates on the East/West coast time zones.</p>
<p><b>
Travel requirements</b> As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions&rsquo; cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.</p><br>
<p></p>
<div></div>
<div></div><div><div><div><p>At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location&ndash;with our &ldquo;digital first&rdquo; philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p>
<p>
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).</p>
</div>
<div>United States | Remote - Anticipated Base Salary Range</div>
<div>$172,200&mdash;$274,000 USD</div>
</div></div><div>
<p><b>What you'll love</b></p>
<p>
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here&rsquo;s what you can expect:</p>
<ul>
<li>Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly</li>
<li>Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)</li>
<li>Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)</li>
<li>Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.</li>
<li>Health Savings Account contributions from Upstart for eligible plans (US only)</li>
<li>Income protection benefits, including life insurance and disability coverage for added financial security</li>
<li>Paid time off, sick leave, and company holidays, in line with local requirements</li>
<li>Paid family and parental leave to support caregiving and major life moments (duration varies by country)</li>
<li>Family-centered benefits to support fertility, parenthood, and caregiving needs</li>
<li>Employee Assistance Program (EAP) offering mental health support and life-centered resources</li>
<li>Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)</li>
<li>Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you</li>
<li>Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from</li>
<li>Connection and community through team events, all-company updates, and employee resource groups (ERGs)</li>
<li>Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)</li>
</ul>
<p>For roles based in Canada, please note that we are not currently able to hire in Quebec.</p>
<p>
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p>
<p><i>
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com</i></p>
<p><b>
https://www.upstart.com/candidate_privacy_policy</b></p></div></div>

Sr Manager, Product Quality Oversight

Join Upstart and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.