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Urban Shop Pk

Job Summary:We are looking for a proactive and detail-oriented Operations Coordinator to join our growing e-commerce team in Karachi. This is a full-time, on-site position where you will be responsible for ensuring smooth daily operations, handling customer issues, tracking nationwide deliveries, and managing product listings. You will play a vital role in keeping our logistics efficient and our customers satisfied.Key Responsibilities:<ul><li>Customer Care &amp; Complaint Handling: Manage customer complaints effectively and provide timely resolutions.</li><li>Shipment Tracking: Track all dispatched shipments across Pakistan (approx. 40&ndash;50 per day) and ensure deliveries are completed within KPIs.</li><li>Dispatch Notifications: Immediately inform consignees via message after shipment dispatch.</li><li>Customer Queries: Respond promptly to sales-related questions via WhatsApp and maintain professional communication.</li><li>Reporting: Submit daily operational reports to the line manager.</li><li>Analytics: Prepare weekly and monthly analytical reports for shipment tracking and confirmations.</li><li>Product Management: Update website listings daily by uploading new products and marking items as in-stock/out-of-stock.</li><li>Back-Up Role: In the absence of the Phone Verification Officer, support with order confirmations and courier portal booking (approx. 40&ndash;50 shipments).</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (12th grade) or equivalent</li><li>At least 1 year of relevant experience in e-commerce operations/logistics</li><li>Strong proficiency in MS Word and MS Excel</li><li>Good English writing and communication skills</li><li>Clear, confident voice for professional phone communication</li><li>Highly organized and able to manage multiple tasks efficiently</li></ul>Compensation &amp; Benefits:<ul><li>Salary: PKR 40,000 &ndash; 45,000 per month</li><li>Travel Allowance: Monthly Fuel / Conveyance Allowance will be provided as per Company Policy</li><li>Attendance Bonus: PKR 2,500 per month for full attendance</li><li>Provident Fund Deduction: PKR 2,000</li><li>Annual Leaves: 12</li><li>Work Culture: Supportive, friendly environment with opportunities for growth</li></ul>Work Schedule &amp; Location:<ul><li>Work Type: Full-time, on-site</li><li>Timings: 12:00 PM &ndash; 10:00 PM (Monday to Saturday, 10-hour shift)</li><li>Location: Falak Corporate City, Talpur Road, beside I.I. Chundrigar Road, opposite National Bank of Pakistan Head Office, Karachi</li></ul>We welcome applicants of all backgrounds. While this role is well-suited for energetic early-career professionals (ages 18&ndash;25), all qualified candidates are encouraged to apply.Pay: Rs40,000.00 - Rs45,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you know how to use MS Excel at an intermediate level, including formulas?</li><li>Are you proficient in English writing skills?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Operations Coordinator – E-Commerce

Join Urban Shop Pk and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Urban Shop Pk

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Operations Coordinator – E-Commerce