Qureos Mentor

US Mobile

<div>
 <strong>
  About US Mobile
  <br/>
  <br/>
 </strong>
 US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity for customers in the US.
 <br/>
 <br/>
 At the core of it all, our people are the driving force behind our success. We&rsquo;re one collaborative, driven, and empowered team on a mission to build a product that makes the lives of our customers easier.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As the Manager, People Operations, you&rsquo;ll shape the employee experience end-to-end &mdash; from how we onboard and grow our people, to how we engage, reward, and retain them.
 <br/>
 <br/>
 This role is both strategic and hands-on. You&rsquo;ll design and lead people-first processes that make every employee&rsquo;s journey seamless, while ensuring operational excellence across payroll, performance management, and compliance. You&rsquo;ll be the culture architect who builds belonging, empowers growth, and ensures every team member feels seen, supported, and inspired.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Own the full employee lifecycle: onboarding, confirmations, promotions, transfers, and exits &mdash; ensuring every moment feels intentional and seamless.
 <br/>
 <br/>
 Lead payroll operations: run monthly payroll with precision, timeliness, and full compliance with local regulations.
 <br/>
 <br/>
 Drive engagement &amp; culture: create initiatives that strengthen morale, connection, and a sense of belonging across teams.
 <br/>
 <br/>
 Design retention &amp; recognition programs: build systems that celebrate impact, promote growth, and keep our best people thriving.
 <br/>
 <br/>
 Oversee performance management: coordinate reviews, calibrations, and feedback cycles that drive clarity, accountability, and career development.
 <br/>
 <br/>
 Champion well-being &amp; growth: partner with leadership to roll out programs that support mental health, continuous learning, and professional development.
 <br/>
 <br/>
 Handle employee relations: resolve conflicts with empathy, ensure fairness, and maintain trust in our culture.
 <br/>
 <br/>
 Ensure compliance &amp; governance: stay ahead of labor laws, tax changes, and HR policies to keep operations risk-free and future-ready.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business, or a related field.
 <br/>
 <br/>
 3+ years of experience in People Operations or HR, with strong exposure to payroll, engagement, and compliance.
 <br/>
 <br/>
 Proven ability to design and execute employee engagement and retention strategies that move the needle.
 <br/>
 <br/>
 Strong understanding of labor laws, tax regulations, and payroll systems in Pakistan.
 <br/>
 <br/>
 Excellent communication and interpersonal skills &mdash; you can earn trust and influence across all levels.
 <br/>
 <br/>
 A bias for action &mdash; you&rsquo;re detail-oriented, data-driven, and thrive in fast-paced, high-growth environments.
 <br/>
 <br/>
 Why You&rsquo;ll Love Working Here
 <br/>
 <br/>
 Work with an award-winning global team shaping the future of connectivity.
 <br/>
 <br/>
 Be part of a culture that values transparency, autonomy, and real human connection.
 <br/>
 <br/>
 Lead initiatives that have a visible impact on employee happiness and retention.
 <br/>
 <br/>
 Opportunities for global exposure and cross-functional collaboration.
 <br/>
 <br/>
 Join USM to help shape an organization that values people at its core.
 <br/>
 <br/>
 If you&rsquo;re passionate about People Strategy and excited about making a meaningful impact, we&rsquo;d love to hear from you!
 <br/>
 <br/>
 Apply Now and be part of a team that&rsquo;s redefining the customer experience and workplace culture at US Mobile.
</div>


Manager People Operation

<div><div><div>About US Mobile</div><div></div><div><br>
US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity for customers in the US.<br>
</div><div></div><br>
<div>At the core of it all, our people are the driving force behind our success. We&rsquo;re one collaborative, driven, and empowered team on a mission to build a product that makes the lives of our customers easier.</div><div></div><div><br>
About the Role</div><div></div><div><br>
As the Manager, People Operations, you&rsquo;ll shape the employee experience end-to-end &mdash; from how we onboard and grow our people, to how we engage, reward, and retain them.</div><div></div><div><br>
This role is both strategic and hands-on. You&rsquo;ll design and lead people-first processes that make every employee&rsquo;s journey seamless, while ensuring operational excellence across payroll, performance management, and compliance. You&rsquo;ll be the culture architect who builds belonging, empowers growth, and ensures every team member feels seen, supported, and inspired.</div><div></div><div><br>
Key Responsibilities</div><div></div><div><br>
Own the full employee lifecycle: onboarding, confirmations, promotions, transfers, and exits &mdash; ensuring every moment feels intentional and seamless.</div><div></div><div><br>
Lead payroll operations: run monthly payroll with precision, timeliness, and full compliance with local regulations.</div><div></div><div><br>
Drive engagement &amp; culture: create initiatives that strengthen morale, connection, and a sense of belonging across teams.</div><div></div><div><br>
Design retention &amp; recognition programs: build systems that celebrate impact, promote growth, and keep our best people thriving.</div><div></div><div><br>
Oversee performance management: coordinate reviews, calibrations, and feedback cycles that drive clarity, accountability, and career development.</div><div></div><div><br>
Champion well-being &amp; growth: partner with leadership to roll out programs that support mental health, continuous learning, and professional development.</div><div></div><div><br>
Handle employee relations: resolve conflicts with empathy, ensure fairness, and maintain trust in our culture.</div><div></div><div><br>
Ensure compliance &amp; governance: stay ahead of labor laws, tax changes, and HR policies to keep operations risk-free and future-ready.</div><div></div><div><br>
Requirements</div><div></div><div><br>
Bachelor&rsquo;s or Master&rsquo;s degree in Human Resources, Business, or a related field.</div><div></div><div><br>
3+ years of experience in People Operations or HR, with strong exposure to payroll, engagement, and compliance.</div><div></div><div><br>
Proven ability to design and execute employee engagement and retention strategies that move the needle.</div><div></div><div><br>
Strong understanding of labor laws, tax regulations, and payroll systems in Pakistan.</div><div></div><div><br>
Excellent communication and interpersonal skills &mdash; you can earn trust and influence across all levels.</div><div></div><div><br>
A bias for action &mdash; you&rsquo;re detail-oriented, data-driven, and thrive in fast-paced, high-growth environments.</div><div></div><div><br>
Why You&rsquo;ll Love Working Here</div><div></div><div><br>
Work with an award-winning global team shaping the future of connectivity.</div><div></div><div><br>
Be part of a culture that values transparency, autonomy, and real human connection.</div><div></div><div><br>
Lead initiatives that have a visible impact on employee happiness and retention.</div><div></div><div><br>
Opportunities for global exposure and cross-functional collaboration.</div></div>
<div><div>Join USM to help shape an organization that values people at its core.
</div><div>If you&rsquo;re passionate about People Strategy and excited about making a meaningful impact, we&rsquo;d love to hear from you!</div><div></div><div><br>
Apply Now and be part of a team that&rsquo;s redefining the customer experience and workplace culture at US Mobile.</div></div></div>

<div><div><div>About US Mobile</div><div></div><div><br>
US Mobile is on a mission to revolutionize connectivity.</div><div>
Imagine a world where you can open one app and buy terabytes of data for every one of your devices &mdash; your phone, car, home broadband, and beyond. That&rsquo;s the future we&rsquo;re building: a software platform designed for the 21st century and the age of 5G and IoT &mdash; powered by world-class engineering, intuitive design, and features that redefine what connectivity means.</div><div></div><div><br>
Recognized by Forbes as one of America&rsquo;s Best Startup Employers and ranked #94 on the Inc. 5000 Fastest-Growing Companies in America, US Mobile is a venture-backed company entering hypergrowth.</div><div>
Our team spans 20+ countries, united by innovation, transparency, and a shared obsession with creating extraordinary customer experiences.</div><div></div><div><br>
About the Role</div><div></div><div><br>
We&rsquo;re looking for an inspiring, high-performing Head of Operations to lead and scale our Product Experience organization &mdash; the heartbeat of how customers experience US Mobile every day.</div><div></div><div><br>
In this role, you&rsquo;ll oversee a rapidly growing, high-impact support ecosystem that manages thousands of daily interactions across multiple channels. You&rsquo;ll build operational frameworks, drive performance excellence, and champion a culture of ownership, empathy, and innovation.</div><div></div><div><br>
As part of the leadership team, you&rsquo;ll report directly to senior executives and partner closely with the C-suite &mdash; providing actionable insights, driving key operational metrics, and influencing strategic decisions that shape the company&rsquo;s growth trajectory.</div><div></div><div><br>
What You&rsquo;ll Do</div><div></div><div><br>
Lead with vision and purpose: Oversee, inspire, and grow a 250+ member Product Experience team &mdash; building a culture rooted in care, accountability, and continuous improvement.</div><div></div><div><br>
Own the end-to-end customer journey: Ensure every touchpoint &mdash; from onboarding to loyalty &mdash; is seamless, data-informed, and customer-obsessed.</div><div></div><div><br>
Build and refine operational systems: Streamline workflows, eliminate inefficiencies, and create scalable frameworks that enable speed, consistency, and quality.</div><div></div><div><br>
Drive performance through data: Define, measure, and analyze key KPIs (activation rates, resolution times, QA scores, CSAT, retention, etc.) &mdash; using insights to optimize processes and inform leadership decisions.</div><div></div><div><br>
Report to executive leadership: Deliver clear, data-driven reporting and strategic recommendations to the C-suite, ensuring visibility into operational performance and customer sentiment trends.</div><div></div><div><br>
Recruit, develop, and retain top talent: Build high-performing teams through thoughtful hiring, structured development paths, and regular coaching.</div><div></div><div><br>
Foster collaboration across functions: Partner with Product, Growth, and Engineering to translate customer insights into improvements that directly impact experience and conversion.</div><div></div><div><br>
Champion operational excellence: Create a high-trust environment where efficiency, empathy, and innovation coexist.</div><div></div><div><br>
Solve complex challenges: Address operational bottlenecks, balance competing priorities, and drive fast, informed decisions that align with broader company goals.</div><div></div><div><br>
What You&rsquo;ll Bring</div><div></div><div><br>
Bachelor&rsquo;s degree in Business, Management, Strategy, or a related field (Master&rsquo;s preferred).</div><div></div><div><br>
8+ years of experience in Operations or Customer Experience, including 3+ years in a leadership role within a high-growth or startup environment.</div><div></div><div><br>
Proven success in scaling or restructuring large operational teams (200+ FTEs) with measurable impact.</div><div></div><div><br>
A data-first, analytical mindset &mdash; you can dissect metrics, identify trends, and translate insights into strategy.</div><div></div><div><br>
A builder mentality: you thrive in ambiguity, design from first principles, and execute with precision.</div><div></div><div><br>
Exceptional stakeholder management and communication skills &mdash; capable of influencing across functions and presenting confidently to executive leadership.</div><div></div><div><br>
High emotional intelligence, resilience, and adaptability &mdash; you lead with empathy, clarity, and conviction.</div><div></div><div><br>
Why You&rsquo;ll Love Working Here</div><div></div><div><br>
Work with a global leadership team defining the future of telecom and connectivity.</div><div></div><div><br>
Lead one of the fastest-growing, most customer-obsessed teams in the industry.</div><div></div><div><br>
Shape strategy and culture with direct visibility to the C-suite.</div><div></div><div><br>
Join a company that values autonomy, innovation, and real human connection.</div></div><br>
<div></div>
<div><div>
Join US Mobile to help shape an organization that values operational excellence at its core.<br>
</div><div></div><br>
<div>If you&rsquo;re passionate about operations and excited about making a meaningful impact, we&rsquo;d love to hear from you! <b>Apply Now</b> and be part of a team that&rsquo;s redefining customer experience and workplace culture at US Mobile.</div></div></div>

Head of Operations

<div><div><div>About US Mobile</div><div></div><div><br>
US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity for customers in the US.<br>
</div><div></div><br>
<div>At the core of it all, our people are the driving force behind our success. We&rsquo;re one collaborative, driven, and empowered team on a mission to build a product that makes the lives of our customers easier.</div><div></div><div><br>
About the Role</div><div></div><div><br>
As a Talent Acquisition Specialist, you will be at the forefront of building US Mobile&rsquo;s most valuable asset, its people. You'll own and optimize the full recruitment lifecycle, with a focus on sourcing and hiring top-tier talent for our Product Experience Analyst role. In partnership with HR, Ops, and L&amp;D, you&rsquo;ll help design and execute scalable hiring strategies that ensure our teams are equipped to deliver an outstanding customer experience.</div><div></div><div><br>
This role calls for a proactive, data-informed recruiter who thrives in a fast-paced, high-growth environment and is passionate about shaping the future of talent at US Mobile.</div><div></div><div><br>
Key Responsibilities</div><div></div><div><b><br>
Talent Sourcing &amp; Outreach</b></div><div></div><ul><li><br>
Proactively source, engage, and nurture top candidates through creative sourcing strategies (social platforms, events, referrals, etc.)
</li><li>Build and maintain talent pipelines for future hiring needs, including outreach to university programs and relevant networks.</li></ul><div></div><div><b><br>
Candidate Screening &amp; Experience</b></div><div></div><ul><li><br>
Conduct initial screens and assessments to evaluate candidates for both role fit and culture alignment.</li><li>Champion an outstanding candidate experience through timely communication, transparency, and structured interview processes.</li></ul><div></div><div><b><br>
Stakeholder Collaboration</b></div><div></div><ul><li><br>
Partner with hiring managers across departments to define role requirements, build interview panels, and align on success criteria.</li><li>Collaborate with Ops to forecast hiring needs monthly, ensuring workforce planning stays on track.</li><li>Work closely with L&amp;D and Admin teams to ensure a smooth transition from offer acceptance to onboarding.</li></ul><div></div><div><b><br>
Process Optimization &amp; Reporting</b></div><div></div><ul><li><br>
Maintain organized recruitment documentation including interview feedback, scorecards, and funnel data.</li><li>Regularly analyze recruitment metrics to identify bottlenecks, track diversity efforts, and improve time-to-hire.</li></ul><div></div><div><b><br>
Employer Branding</b></div><div></div><ul><li><br>
Represent US Mobile at career fairs, virtual events, and university programs to strengthen our employer brand.</li><li>Contribute to building marketing materials and campaigns that highlight our culture, mission, and career opportunities.</li></ul><div></div><div><br>
Requirements</div><div></div><ul><li><br>
Bachelor&rsquo;s degree in Human Resources, Business, or a related field.</li><li>3+ years of experience in talent acquisition or recruitment, ideally in a high-growth or tech-driven environment.</li><li>Strong interpersonal and communication skills with the ability to influence stakeholders at all levels.</li><li>Proficiency in ATS tools (e.g., Lever) and sourcing platforms (LinkedIn Recruiter, etc.).</li><li>Passion for people, culture, and delivering a candidate experience that reflects our values.</li></ul><div></div><div><br>
Nice to have</div><div></div><ul><li><br>
Prior experience hiring for customer experience or support roles.</li><li>Familiarity with data-driven recruitment practices and hiring analytics.</li><li>A proactive mindset with the ability to thrive in ambiguity and fast-changing priorities.</li></ul><div></div><div><br>
What US Mobile Offers</div><div></div><div><b><br>
Competitive Above-Market Salary:</b> We recognize and reward exceptional talent.</div><div></div><div><b><br>
Comprehensive Health Coverage:</b> Medical plans to keep you and your family covered.</div><div></div><div><b><br>
Meals &amp; Snacks Allowance:</b> Enjoy food and snacks allowance to keep you energized.</div><div></div><div><b><br>
Vibrant Startup Culture:</b> Work in an agile, innovative, and supportive environment that encourages growth and flexibility. We deeply care about our customers and employees alike.</div></div>
<div><div>Join USM to help shape an organization that values people at its core.<br>
</div><div></div><br>
<div>If you&rsquo;re passionate about Talent Acquisition and excited about making a meaningful impact, we&rsquo;d love to hear from you!</div><div></div><div><br>
Apply Now and be part of a team that&rsquo;s redefining the customer experience and workplace culture at US Mobile.</div></div></div>

Senior Talent Acquisition Specialist

Join US Mobile and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

US Mobile

ABOUT_COMPANY

Manager People Operation

Manager People Operation

Head of Operations

Senior Talent Acquisition Specialist