Qureos Mentor

USAA

<div><div><div>Job ID</div><div>
R0119488</div></div>
<div><div>Date posted</div><div>
07/30/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a detail-oriented and analytical professional to join our Quality Assurance team, responsible for conducting both inline and post-production quality reviews of member advocacy work within the Bank. This role plays a critical part in ensuring compliance with established policies, procedures, regulatory requirements, and quality standards while helping drive continuous improvement across the organization.
The ideal candidate will possess strong knowledge of banking products and services, exceptional critical thinking skills, and the ability to evaluate complex situations with sound judgment and attention to detail. This is a production-focused role where success requires balancing quality and productivity objectives while identifying risks, trends, and opportunities for improvement.
In this position, you will review advocacy interactions and casework, provide meaningful feedback, support quality and compliance initiatives, and help ensure consistent execution of member-focused processes. Candidates with experience in banking operations, escalated member concerns, executive complaints, fraud, credit cards, lending, or other complex banking environments will be well positioned to succeed. This role offers broad exposure to banking operations, risk management, quality assurance, and member advocacy while providing opportunities for growth and development within the organization.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:<ul><li>
Identify individual errors through monitoring/audits and may deliver real-time feedback or notification to leaders and/or individual contributors to meet requirements.</li><li>
Review internal processes for accuracy, compliance, and consistent execution.</li><li>
Identify trends/root causes and partners with team members to support development of action plans and business solutions.</li><li>
Contribute to the development of routine reports; generates periodic reporting and may participate in the delivery of results to leaders and stakeholders.</li><li>
Maintain and develop knowledge of industry products, regulations, services, and processes to support fulfillment of additional business objectives.</li><li>
Schedule and facilitate training, calibrations, and stakeholder meetings.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li></ul>What you have:<ul><li>
Bachelor's degree; OR 4 years of relevant education and/or experience.</li><li>
Minimum 2 years&rsquo; quality assurance, control, operations, or process experience in the financial services, insurance, or relevant industry.</li><li>
Experience in analyzing data, identifying trends/problems, and formulating solutions for business issues with a results and production-oriented mindset.</li><li>
Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.
</li></ul>What sets you apart:<ul><li>
Experience in banking operations, member advocacy, quality assurance, or audit functions, with the ability to evaluate complex interactions and apply sound judgment in a highly regulated environment.</li><li>
Demonstrated subject matter expertise in one or more banking products and services, with the ability to assess complex member interactions and operational processes.</li><li>
Strong critical thinking and analytical skills with the ability to evaluate complex situations, identify risks, and make sound business decisions.</li><li>
Experience balancing productivity, quality, risk, and compliance expectations within a fast-paced operational environment.</li><li>
Strong critical thinking and analytical skills with experience identifying risks, assessing quality standards, and balancing productivity, accuracy, and compliance requirements.</li></ul>
Compensation range: The salary range for this position is: $57,970.00 - $103,870.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Quality Assurance Advisor II - Bank

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
 
 
 
 The Opportunity
 
 
 
 
 As a Senior Auto Adjuster your work will focus on adjusting non-injury auto claims.
 
 You will investigate and determine coverage and liability, evaluate, negotiate, and settle highly complex auto claims such as comprehensive (i.e., theft and fire), collision (i.e., minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, and rental vehicle coverages for repairable vehicles and total losses.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.
 </li>
 <li>
 Negotiates liability for comparative negligence (claimant or adverse carrier).
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
 </li>
 <li>
 Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
 </li>
 <li>
 Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
 </li>
 <li>
 Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
 </li>
 <li>
 Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
 </li>
 <li>
 Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
 </li>
 <li>
 Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
 </li>
 <li>
 Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
 </li>
 <li>
 Applies proficient knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
 </li>
 <li>
 May serve as an informal resource for team members.
 </li>
 <li>
 Applies proficient knowledge of Auto Physical Damage to adjust claims.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 Experiences That Will Support Your Success
 
 
 
 <ul>
 <li>
 2 years of customer service experience.
 </li>
 <li>
 1 year of experience handling low to moderately complex auto non injury liability claims.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 </li>
 <li>
 Experience determining auto liability coverage.
 </li>
 <li>
 Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
 </li>
 <li>
 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
 </li>
 <li>
 Ability to organize, analyze, and effectively determine risk and appropriate response.
 </li>
 <li>
 Successful completion of a job-related assessment may be required.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 1 to 2 years recent multi-vehicle claims liability to include comparative negligence.
 </li>
 <li>
 Contract Interpretation experience: Liability &amp; Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage.
 </li>
 <li>
 Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits.
 </li>
 <li>
 Arbitration/Subrogation knowledge.
 </li>
 <li>
 Guidewire Claims Center experience.
 </li>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Active Adjuster's License.
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner.
 
 
 </li>
 </ul>
 
 Compensation range:
 
 The salary range for this position is: $54,550 - $74,000.
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Sr. Auto Adjuster

<div><div><div>Job ID</div><div>
R0119050</div></div>
<div><div>Date posted</div><div>
07/10/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We're seeking a driven and ambitious Executive Assistant to join our P&amp;C Claims team. This role demands exceptional time management, strategic prioritization, and the ability to thrive in a fast-paced environment. The successful candidate will provide administrative support for three Claims Executives.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX, or Chesapeake, VA.
Relocation assistance is not available for this position.
What you'll do:<ul><li>
Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention. Coordinates activities and ensures timely information flow for EMG assigned.</li><li>
Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives. Identifies topics that translate into prioritizing meeting planners, emails, people, and data. Delivers effective challenge to preserve EMG's time.</li><li>
May prepare/update presentations. Ensures accuracy and compliance with USAA presentation standards. Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.</li><li>
As requested by assigned EMG, prepares correspondence on behalf of EMG. Ensures information to and from EMG members are treated with appropriate level of confidentiality.</li><li>
Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms. Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.</li><li>
Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting. Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda. In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.</li><li>
Understands the importance of team culture for the EMG's organization. Prioritizes employee 1:1's, staff meetings, skip levels, and other connection points. Creates positive experiences for employees through coordination.</li><li>
Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members. Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship. Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.</li><li>
Ensures new hires are provided access to resources and knowledge of department-wide operations/processes. May coordinate desk/seating logistics for employees and provide oversight for on-site events.</li><li>
Manages travel and expense reporting timely and effectively. Additionally, manages team budget and confirms people leader adherence to individual budget plans.</li><li>
Responsible for maintaining inventory of office supplies with an expense management focused mindset.</li><li>
Maintains filing system for key documents. Generates reports requested by assigned EMG.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or General Equivalency Diploma.</li><li>
4 years directly related work experience providing administrative support to executives or leadership teams.</li><li>
Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher.</li><li>
Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software.</li><li>
Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.</li><li>
Ability to effectively build strong relationships and work with all levels within the organization.</li><li>
Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed.</li></ul>
What sets you apart:<ul><li>
US military experience through military service or a military spouse/domestic partner</li></ul><ul><li>
Extensive Executive Assistant experience with an array of administrative skills (e.g. managing email/calendars, coordinating meetings, expense management, employee events, executive communication, etc).</li><li>
Expert level experience supporting multiple executives that are both remote and in-person.</li><li>
Proactive management and ability to problem solve as it relates to multiple deadlines and the effective use of executive time.</li><li>
Ability to balance competing priorities and support heavy operational functions of several teams with an exceptional customer service mentality.</li><li>
Proven working proficiency with Concur and Budget management.</li><li>
Advanced proficiency with Microsoft Office applications (e.g., Outlook, Excel, Word, Power Point, Slack) to include project coordination skills and experience utilizing SharePoint and BOX.</li><li>
Experience coordinating meetings using virtual remote meeting media &amp; technology (i.e. Zoom/Microsoft Teams).</li><li>
Ability to work Overtime including some evening and weekend work.</li></ul>
Compensation range: The salary range for this position is: $63,590- $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Executive Assistant

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
 
 
 
 The Opportunity
 
 
 
 As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members&rsquo; life events, as appropriate.
 
 
 This role is remote eligible in the continental U.S.
 
 However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.
 
 USAA office locations are Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX and Tampa, FL. Relocation assistance is
 
 not
 
 available for this position. Relocation assistance is
 
 not
 
 available for this position.
 
 
 This is an
 
 experienced desk based Property Adjuster
 
 role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am &ndash; 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
 </li>
 <li>
 Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
 </li>
 <li>
 Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies.
 </li>
 <li>
 Determines and negotiates low to moderate complexity claims settlement.
 </li>
 <li>
 Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
 </li>
 <li>
 Maintains accurate, thorough, and current claim file documentation throughout the claims process.
 </li>
 <li>
 Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates.
 </li>
 <li>
 Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims. Knowledge of estimating losses using Xactimate or similar tools and platforms.
 </li>
 <li>
 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations.
 </li>
 <li>
 Ability to prioritize and multi-task, including navigating through multiple business applications.
 </li>
 <li>
 May need to travel up to 25% of the year (local &amp; non-local) and/or work catastrophe duty when needed.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 1+ years relevant property adjusting claims of moderate complexity
 </li>
 <li>
 Experience desk adjusting residential property claims to include water, roof, and personal property
 </li>
 <li>
 File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement)
 </li>
 <li>
 Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta)
 </li>
 <li>
 Currently hold an active P&amp;C Adjuster license
 </li>
 <li>
 Experience working directly for a standard insurance carrier
 </li>
 <li>
 Experience in a all center environment
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner
 
 
 </li>
 </ul>
 
 Compensation range:
 
 The salary range for this position is: $54,380 - $103,870.
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Inside Desk Property Adjuster

<div><div><div>Job ID</div><div>
R0118247</div></div>
<div><div>Date posted</div><div>
06/23/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Digital/Technical Product Manager Senior, the successful candidate will play a pivotal role in shaping the future of integrated digital experiences across the Auto and Home ecosystems. You'll identify and evaluate emerging digital opportunities that enhance the end-to-end member journey, drive innovative solutions that connect existing products and services with new capabilities, and lead initiatives that support members throughout key auto and home ownership lifecycle events. This role will focus on creating seamless, member-centric experiences that extend beyond product acquisition, helping members navigate, manage, and maximize value across their evolving auto and home needs.
This candidate also facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:<ul><li>
Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.</li><li>
Translates Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.</li><li>
Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).</li><li>
Supports the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.</li><li>
Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.</li><li>
Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.</li><li>
Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.</li><li>
Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.</li><li>
Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.</li><li>
Begins to bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.</li><li>
Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.</li><li>
Serves as a resource to team members and assists with on-boarding new employees.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
Bachelor's degree OR 4 years of relevant education and/or experience.</li><li>
5 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.</li><li>
Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.</li><li>
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.</li><li>
Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.</li><li>
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.</li></ul>
What sets you apart:<ul><li>
Analytics Expertise: Possess or rapidly develop deep expertise in analytics tools such as Adobe Analytics and Glassbox.</li><li>
Proactive and Self-Directed: Demonstrate initiative and a proactive approach, working independently without constant supervision.</li><li>
Navigate Ambiguity: Comfortably operate within ambiguous situations, taking ownership to define processes and drive clarity.</li><li>
Resilience and Adaptability: Maintain resilience through iterative processes, setbacks, and periods of change, learning and adapting from each experience.</li><li>
Holistic User Journey Analysis: Think critically about end-to-end user journeys, translating insights into actionable strategies and improvements.</li><li>
Stakeholder Influence: Confidently partner with, influence, and manage expectations of stakeholders across all levels of the organization.</li></ul>
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Digital/Technical Product Manager Senior - Ecosystems

<div>Location Washington D.C., District of Columbia; Virginia
<div><div><div>Job ID</div><div>
R0117952</div></div>
<div><div>Date posted</div><div>
06/17/2026</div></div>
</div><div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
This is a field-based role in the Washington Metro, VA area. Candidates who are willing and able to work in Washington Metro, VA are encouraged to apply.
As a dedicated Sr. Auto Appraiser, within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.
What you'll do:<ul><li>
With the use of digital tools, evaluate and appraise highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.</li><li>
Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors. May require face-to-face interactions with members and third parties.</li><li>
Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.</li><li>
Demonstrates advanced knowledge of P&amp;C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.</li><li>
Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.</li><li>
Maintains accurate and current claim file documentation throughout the claims process for complex claims.</li><li>
Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.</li><li>
Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.</li><li>
May serve as a subject matter expert representative for disputed claims or trials. Serves as a resource for team members on escalated issues of a routine nature.</li><li>
Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>
Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.</li><li>
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>
May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or General Equivalency Diploma.</li><li>
2 years of auto appraising experience.</li></ul>
What sets you apart:<ul><li>
Proficient knowledge of P&amp;C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.</li><li>
Advanced working knowledge of estimating losses using CCC or similar estimating platforms.</li><li>
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.</li><li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>
US military experience through military service or a military spouse/domestic partner</li></ul>
Physical Demand Requirements:<ul><li>
May require the ability to operate a company vehicle within assigned territory.</li><li>
May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.</li><li>
May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.</li><li>
May be required to meet all USAA safe driving requirements including verification of driving record through MVR &amp; possession of valid driver's license.</li></ul>
Compensation range: The salary range for this position is: $63,590 - $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

Sr. Auto Appraiser

<div><div><div>Job ID</div><div>
R0118390</div></div>
<div><div>Date posted</div><div>
06/17/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a dedicated Claims Litigation Manager- Auto.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.
What you'll do:
This individual contributor role is responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.<ul><li>
Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.</li><li>
Applies intermediate knowledge of claims litigation processes.</li><li>
Proactively manages litigation and acts as liaison with members, internal and external counsel.</li><li>
Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.</li><li>
Represents USAA at mediations, case conferences, and/or trials.</li><li>
Reviews, audits, and approves legal fees and expenses.</li><li>
Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.</li><li>
Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.</li><li>
Recognizes and solves routine and intermediate issues arising out of legal case management.</li><li>
Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.</li><li>
Interacts with membership, attorneys and management to advise on moderately complex litigation.</li><li>
Ensures members receive high levels of service from themselves and law firm vendors.</li><li>
May act as an informal resource for team members.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>
4 years work experience handling auto liability and first party claims or progressive experience in litigation.</li><li>
2 years customer contact experience.</li><li>
Claims adjusters license in assigned state or ability to obtain license within 3 months.</li><li>
Demonstrated negotiation and customer service skills.</li><li>
Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.</li><li>
Knowledge of P&amp;C policies state laws.</li><li>
Knowledge of regulatory compliance related to claims and claims litigation.</li><li>
Experience handling large losses auto, property or commercial.</li><li>
Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.</li></ul>
What sets you apart:<ul><li>
5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.</li><li>
2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.</li><li>
Familiarity with injury claims litigation processes</li><li>
Experience working injury claims in Georgia and South Carolina</li><li>
Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.</li><li>
US military experience through military service or a military spouse/domestic partner</li></ul>
Compensation range: The salary range for this position is: $85,040 - $162,550.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Claims Litigation Manager- Auto

Join USAA and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.