Qureos Mentor

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.We are currently seeking dedicated professionals to work in our Chesapeake, VA office, located at 520 Independence Parkway, Chesapeake, VA 23320 as an Associate Auto Adjuster . Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.What you'll do:<ul><li>Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or equivalent experience or GED</li><li>Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>Ability to prioritize and multi-task while navigating through multiple business applications</li><li>Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire (Candidates that reside in NC but apply to openings in Chesapeake will first become licensed in NC)</li><li>Successful completion of a job-related assessment is required.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>Bachelor's degree</li></ul>Compensation range: The hiring range for this position is: $49,840 to $51,840 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Associate Auto Adjuster

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are looking for a number of SIU Investigators (mid-level) in California.This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.This role is remote eligible. However, you must currently live in California. There may be occasional business travel.What you'll do:<ul><li>Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.</li><li>Participates in the development of fraud prevention strategies.</li><li>Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.</li><li>Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.</li><li>Makes recommendations within defined authority guidelines.</li><li>Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.</li><li>Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.</li><li>May serve as a resource team member on specific matters through demonstrated skill or training.</li><li>Assists with the delivery of fraud awareness training initiatives in a defined environment.</li><li>Handles CAT duty responsibilities as business requires.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma (GED).</li><li>2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.</li><li>Proven investigatory skills.</li><li>Experience obtaining statements from various parties to incidents, witnesses, and suspects.</li><li>Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.</li><li>Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.</li><li>Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.</li><li>Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.</li></ul>What sets you apart:<ul><li>SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.</li><li>Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $77,120 - $147,390 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

SIU Investigator P&C (Mid-Level)

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.This is a field-based role for the area of Suffolk, VA, Chesapeake, VA, Norfolk, VA or Virginia Beach, VA. Candidates currently living in this location or willing to self-relocate are encouraged to apply.What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.</li><li>Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.</li><li>Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.</li><li>Adjusts complex claims with attorney involvement.</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>May require travel to resolve claims, attend training, and conduct in-person inspections.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.</li><li>Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Proficient knowledge of residential construction.</li><li>Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.</li><li>Proficient negotiation, investigation, communication, and conflict resolution skills.</li><li>Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.</li><li>Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>5 years of prior carrier field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)</li><li>Prior experience adjusting property claims using virtual technologies</li><li>Prior property field adjuster experience handling DWG, APS and ALE adjustments</li><li>Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)</li><li>Xactimate Level 1 and/or Level 2 certification</li><li>Prior deployments in support of catastrophes</li><li>Currently hold an active Adjuster License</li><li>Currently reside within or have the ability to self-relocate to Suffolk, VA, Chesapeake, VA, Norfolk, VA or Virginia Beach, VA</li></ul>Physical Demand Requirements:<ul><li>May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.</li><li>May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.</li><li>May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.</li><li>May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.</li></ul>Compensation range: The salary range for this position is: $69,920.00 - $133,620.00.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Property Adjuster Specialist - Field

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityWe are looking for a Manager, SIU (Special Investigations Unit) within P&C. Responsible for operational management of Claims fraud investigative teams. Directs staff in the investigation of cases involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations.This role is remote eligible in the continental U.S. with occasional business travel.What you'll do:<ul><li>Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk.</li><li>Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes.</li><li>Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices.</li><li>Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc.</li><li>Evaluates, authorizes, and implements actions and decisions to carry out proactive claim's projects and investigations.</li><li>Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6+ years P&C industry functional work experience OR 4+ years of P&C experience plus military service experience.</li><li>2+ years of demonstrated leadership experience, supervisory or management experience.</li><li>Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements.</li><li>Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification.</li><li>Thorough understanding of investigative tools and techniques to guide and coach special investigators.</li><li>Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas.</li><li>Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team.</li><li>Ability to prepare and present training sessions and case outcomes.</li><li>Demonstrated experience facilitating and managing projects and teams.</li></ul>What sets you apart:<ul><li>Demonstrated expertise in process design, risk assessment, and implementation of internal controls to mitigate fraud and other risks.</li><li>4+ years of progressive experience within a Special Investigations Unit (SIU), with a proven track record in process ownership and/or leadership roles.</li><li>Direct experience handling or managing investigations related to internal fraud, including developing investigative strategies and implementing preventative measures.</li><li>Proven ability to create engaging training content and deliver compelling presentations to diverse audiences, including investigators, management, and other stakeholders.</li><li>Exceptional business acumen and communication skills, with the ability to effectively articulate complex issues, identify gaps and opportunities within the SIU, and present recommendations to stakeholders across the organization in a clear and persuasive manner.</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $114,080 - $218,030.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manager, Special Investigations Unit (SIU) - P&C

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate.Field Property Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.We have a positions available for an experienced Senior Field Property Adjusters with large loss specializing in Contents for either Los Angeles, CA Seattle, WA or Sacramento, CA.This is a field-based role for either Los Angeles, CA, Seattle, WA or Sacramento, CA. Also, candidate has to live withing 1 hour from the international airport. Candidates currently living in this location or willing to self-relocate are encouraged to apply.What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.</li><li>Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.</li><li>Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.</li><li>Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.</li><li>Serves as an informal resource for team members.</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures </li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma.</li><li>2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.</li><li>Developing knowledge of residential construction.</li><li>Working knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.</li><li>Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>Prior experience adjusting property claims using virtual technologies such as ClaimsXperience.</li><li>Prior advanced knowledge of Xactcontents.</li><li>Prior experience handling Contents only in higher severity/complex Large Loss claims</li><li>Bachelor's degree</li><li>Industry designations such as CPCU, AIC, SCLA</li><li>Currently reside within or have the ability to self-relocate within 1 hour driving distance from either Los Angeles, CA Seattle, WA or Sacramento, CA International Airports</li><li>Currently hold an active Adjuster License</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Physical Demand Requirements:<ul><li>May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. </li><li>May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.</li><li>May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.</li><li>May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.</li></ul>Compensation range: The salary range for this position is: $63,590.00 - $121,530.00USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Senior Personal Property Adjuster - Field

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The Opportunity As a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.This is a field-based role for the state of Rhode Island. Candidates currently living in this location or willing to self-relocate are encouraged to apply.What you'll do:<ul><li>Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.</li><li>Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.</li><li>Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.</li><li>Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.</li><li>Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.</li><li>Maintains accurate, thorough, and current claim file documentation throughout the claims process.</li><li>Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.</li><li>Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.</li><li>Adjusts complex claims with attorney involvement.</li><li>Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.</li><li>May require travel to resolve claims, attend training, and conduct in-person inspections.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>High School Diploma or General Equivalency Diploma required.</li><li>2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.</li><li>Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.</li><li>Proficient knowledge of residential construction.</li><li>Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.</li><li>Proficient negotiation, investigation, communication, and conflict resolution skills.</li><li>Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.</li><li>Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.</li><li>Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li><li>5 years of prior field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)</li><li>Prior experience adjusting property claims using virtual technologies</li><li>Prior property field adjuster experience handling DWG, APS and ALE adjustments</li><li>Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)</li><li>Xactimate Level 1 and/or Level 2 certification</li><li>Prior deployments in support of catastrophes</li><li>Currently hold an active Adjuster License</li><li>Currently reside within or have the ability to self-relocate to Rhode Island</li></ul>Physical Demand Requirements:<ul><li>May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.</li><li>May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.</li><li>May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.</li><li>May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.</li></ul> Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Property Adjuster Specialist (Field)

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