Qureos Mentor

USAA

<div><div><div>Job ID</div><div>
R0116594</div></div>
<div><div>Date posted</div><div>
04/13/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Strategic Account Relationship Manager Senior for the Auto Claims Supplier Optimization team, you will be responsible for developing, managing, growing, and nurturing, relationships between USAA and external strategic suppliers. These objectives include onboarding and operational support of strategic partner relationships, ability to identify opportunities for growth, and overall build strong relationships with key strategic partners including internal affiliates.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ office. Relocation assistance is not available for this position.
What you'll do:<ul><li>
Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members.</li><li>
Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals.</li><li>
Responsible for timely and appropriate resolution of escalations from strategic supplier partners.</li><li>
Partners with teams to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts.</li><li>
Accountable for validating and coding moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence in accordance with the contract and business objectives.</li><li>
Identifies opportunities to document and facilitate improvements to processes and assists with developing functional policies, procedures, and guidelines.</li><li>
Conduct periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.</li><li>
Serves as a peer mentor and on-the-job trainer for other team members.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>
6 years of experience in supplier relationship management, including supplier governance, procurement and/or supply chain management experience.</li><li>
Advanced knowledge and experience with applicable industry and products for the assigned functional area.</li><li>
Advanced data analysis skills.</li><li>
Accountability for complex tasks and/or projects required.</li><li>
Demonstrated experience prioritizing and managing complex tasks and/or projects.</li><li>
Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels.</li><li>
Strong issue resolution and follow-up skills.</li><li>
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.</li><li>
Advanced level of business acumen in the areas of business operations, industry practices, regulatory requirements, and emerging trends required.</li><li>
Travel may be required.</li></ul>
What sets you apart:<ul><li>
P&amp;C Claims Operational experience, industry knowledge of contract requirements and experience with oversight of large third-party portfolios.</li><li>
Knowledge and experience communicating with vendor/supplier oversight to ensure contract adherence and expected quality outcomes.</li><li>
Influence at all levels, cross-functional team collaboration and development of business requirements and solutions.</li><li>
Experience with establishing and driving vendor technology strategies and efficiencies.</li><li>
Experiencing leading third-party administration and the management of vendor data, integration, billing and streamlined/consistent processes.</li><li>
Experience analyzing, managing and optimizing performance management with external vendors/suppliers.</li><li>
Experience managing large/medium/small projects utilizing Agile, Lean and Six Sigma methodologies.</li><li>
Organizational and time management skills as well as the ability to prioritize projects in a fast-paced environment.</li></ul>
Compensation range: The salary range for this position is: $103,450 - $186,210.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Strategic Account Relationship Manager Senior - Auto Claims Supplier Optimization

<div><div><div>Job ID</div><div>
R0116501</div></div>
<div><div>Date posted</div><div>
04/13/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Military Insights Director, you will be a strategic business partner in leading key enterprise business initiatives and large-scale research projects associated with member insights. A highly knowledgeable and multi-disciplinary research subject matter expert that synthesizes insights from multiple sources and translates findings into business issues, strategies, and recommendations. Independently, manages/performs multiple complex to highly complex, and often unique, work assignments and problem resolution across systems, processes, or channels; and navigates obstacles to deliver the work product.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.
What you'll do:<ul><li>
Leads, facilitates and/or collaborates with cross functional teams and vendors in support of the end-to-end research project(s) of large scale and enterprise-wide in scope; and oversees the implementation.</li><li>
Directs research projects that are without a clear or standard path.</li><li>
Collaborates with cross-functions teams to identify and define the underlying business issue.</li><li>
Facilitates the development, design, analysis, and execution of the project.</li><li>
Applies an expert level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.</li><li>
Formulates findings into business strategies, advises senior management on issues and presents findings to various levels of leadership.</li><li>
Serves as a team resource for escalated issues of an unusual nature.</li><li>
Researches and identifies industry best practices and trends to increase effectiveness and shares knowledge and best practices with team.</li><li>
Acquires, maintains, and applies expert knowledge of the business, its products and processes, and expert knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>
8 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight; OR Advanced Degree, 6 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight.</li><li>
Project/process management experience.</li><li>
Demonstrated leadership experience to include leading large project efforts.</li><li>
Subject-matter-expert knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources.</li><li>
Extensive experience conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence). Examples include surveys, usability tests, focus groups, in-depth interviews, and ethnographical studies.</li><li>
Proven ability to lead complex research projects in large organizations while maintaining compliance and regulatory standards.</li><li>
Subject-matter-expert knowledge of Microsoft Office tools.</li></ul>
What sets you apart:<ul><li>
PhD, Doctorate or expected date of receiving comparable degrees</li><li>
Lived experience or expertise in the military support space</li><li>
Proven track record of public speaking and demonstrated ability to publish insights</li><li>
Demonstrated experience building a research strategy and learning agendas</li><li>
US military experience through military service or a military spouse/domestic partner</li></ul>
Compensation range: The salary range for this position is: $127,310 - $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Military Insights Director

<div><div><div>Job ID</div><div>
R0116933</div></div>
<div><div>Date posted</div><div>
04/11/2026</div></div></div>
 <div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Executive Assistant, you&rsquo;ll support our Legal and Advisory team by performing administrative support for multiple members of the Executive Management Group (EMG), depending on Executive level and team structure. Ensures day-to-day activities are coordinated and EMG members are prepared for responsibilities.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position.
What you'll do:<ul><li>
Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention. Coordinates activities and ensures timely information flow for EMG assigned.</li><li>
Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives. Identifies topics that translate into prioritizing meeting planners, emails, people, and data. Delivers effective challenge to preserve EMG's time.</li><li>
May prepare/update presentations. Ensures accuracy and compliance with USAA presentation standards. Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.</li><li>
As requested by assigned EMG, prepares correspondence on behalf of EMG. Ensures information to and from EMG members are treated with appropriate level of confidentiality.</li><li>
Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms. Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.</li><li>
Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting. Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda. In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.</li><li>
Understands the importance of team culture for the EMG's organization. Prioritizes employee 1:1's, staff meetings, skip levels, and other connection points. Creates positive experiences for employees through coordination.</li><li>
Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members. Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship. Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.</li><li>
Ensures new hires are provided access to resources and knowledge of department-wide operations/processes. May coordinate desk/seating logistics for employees and provide oversight for on-site events.</li><li>
Manages travel and expense reporting timely and effectively. Additionally, manages team budget and confirms people leader adherence to individual budget plans.</li><li>
Responsible for maintaining inventory of office supplies with an expense management focused mindset.</li><li>
Maintains filing system for key documents. Generates reports requested by assigned EMG.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or General Equivalency Diploma required.</li><li>
4 years directly related work experience providing administrative support to executives or leadership teams.</li><li>
Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher.</li><li>
Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software.</li><li>
Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.</li><li>
Ability to effectively build strong relationships and work with all levels within the organization.</li><li>
Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed.</li></ul>
What sets you apart:<ul><li>
Technology proficiency.</li><li>
Proactive planning and ability to foresee potential challenges or opportunities.</li><li>
Adept at creating, sharing, and enforcing procedures for organizational effectiveness.</li><li>
US military experience through military service or a military spouse/domestic partner.</li></ul>
Compensation range: The salary range for this position is: $63,590 - $121,530.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Executive Assistant - Legal and Advisory

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.
 
 
 This
 
 hybrid role
 
 requires an individual to be
 
 in the office 3 days
 
 per week. This position will be based out of the following locations:
 
 San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL.
 
 Relocation assistance is
 
 not
 
 available for this position.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Identifies and handles existing and emerging risks that stem from business activities and the job role.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
 </li>
 <li>
 Follows written risk and compliance policies, standards, and procedures for business activities.
 </li>
 <li>
 Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
 </li>
 <li>
 Identifies, confirms, and makes coverage decisions on soft tissue claims.
 </li>
 <li>
 Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
 </li>
 <li>
 Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
 </li>
 <li>
 Provides advice and sets expectations into next steps to members.
 </li>
 <li>
 Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
 </li>
 <li>
 Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
 </li>
 <li>
 Supports workload surges and/or Catastrophe Operations as needed.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma.
 </li>
 <li>
 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
 </li>
 <li>
 Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
 </li>
 <li>
 1 year auto physical damage or total loss experience.
 </li>
 <li>
 Ongoing Professional Development with a focus on Insurance.
 </li>
 <li>
 Bachelors&rsquo; Degree or higher.
 </li>
 <li>
 US military experience through military service or a military spouse/domestic partner.
 
 
 </li>
 </ul>
 
 Compensation Range:
 
 The salary range for this position is:
 
 $57,970 - $103,870.
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Injury Adjuster

<div>Location Phoenix, Arizona
<div><div><div>Job ID</div><div>
R0116709</div></div>
<div><div>Date posted</div><div>
04/10/2026</div></div>
</div><div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
What you'll do:<ul><li>
Acquire and apply basic knowledge of auto coverages. auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.</li><li>
Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.</li><li>
Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.</li><li>
Collaborate and set expectations with external and internal business partners to facilitate claims resolution.</li><li>
Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>
Acquire and apply a foundational knowledge of Property and Claims (P&amp;C) insurance industry products, and services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>
Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.</li><li>
May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or equivalent experience or GED</li><li>
Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims</li><li>
Ability to prioritize and multi-task while navigating through multiple business applications</li><li>
Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire</li><li>
Successful completion of a job-related assessments is required.</li></ul>
What sets you apart:<ul><li>
US military experience through military service or a military spouse/domestic partner</li><li>
Bachelor&rsquo;s degree</li></ul></div></div></div></div></div></div></div></div></div>
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

Associate Auto Adjuster

<div>
 
 Why USAA?
 
 
 
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 
 
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 
 
 
 The Opportunity
 
 
 
 As a dedicated
 
 Auto Adjuster
 
 you will proactively handle the complete end to end claims process. Taking statements, policy and coverages, determination of liability and complete services needed.
 
 
 Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and compassion.
 
 
 We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office.
 
 This position is based in the Phoenix, AZ
 
 location. Relocation assistance is
 
 not
 
 available for this position.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
 </li>
 <li>
 Negotiates liability for comparative negligence (claimant or adverse carrier).
 </li>
 <li>
 Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
 </li>
 <li>
 Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
 </li>
 <li>
 Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
 </li>
 <li>
 Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
 </li>
 <li>
 Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
 </li>
 <li>
 Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
 </li>
 <li>
 Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
 </li>
 <li>
 Applies intermediate knowledge of Auto Physical Damage to adjust claims.
 </li>
 <li>
 Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
 </li>
 <li>
 May be assigned CAT deployment travel with minimal notice during designated CATs.
 </li>
 <li>
 Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
 </li>
 <li>
 Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
 
 
 </li>
 </ul>
 
 What You Have
 
 
 
 <ul>
 <li>
 High School Diploma or General Equivalency Diploma
 </li>
 <li>
 1 year of customer service experience.
 </li>
 <li>
 Progressive experience handling low complexity auto non injury liability claims.
 </li>
 <li>
 Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
 </li>
 <li>
 Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
 </li>
 <li>
 Demonstrated negotiation, investigation, communication, and conflict resolution skills.
 </li>
 <li>
 Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
 </li>
 <li>
 Successful completion of a job-related assessment may be required.
 
 
 </li>
 </ul>
 
 What Sets You Apart
 
 
 
 <ul>
 <li>
 One or more years of auto liability claims experience managing claims from initial contact through resolution
 </li>
 <li>
 Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills
 </li>
 <li>
 At least two years of customer service experience, demonstrating strong communication and problem-solving skills
 </li>
 <li>
 Proven experience with comparative negligence and shared liability determinations
 </li>
 <li>
 Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions
 </li>
 <li>
 Proficiency with Guidewire or similar claims management systems
 </li>
 <li>
 Bachelor&rsquo;s degree or industry designation (e.g., AIC, CPCU)
 </li>
 <li>
 Military experience through service or as a military spouse
 
 
 </li>
 </ul>
 
 Compensation range:
 
 The salary range for this position is: $51,370 - $86,680
 
 .
 
 
 
 
 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
 
 
 
 
 Compensation:
 
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 
 
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 
 
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 
 
 
 Benefits:
 
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 
 
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 
 
 
 Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
 
 
 
 
 USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
</div>

Auto Adjuster

<div>Location Phoenix, Arizona
<div><div><div>Job ID</div><div>
R0116675</div></div>
<div><div>Date posted</div><div>
04/08/2026</div></div>
</div><div>Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity<div></div><div><div><div><div><div><div><div><div><div>
As a dedicated Auto Adjuster you will proactively handle the complete end to end claims process. Taking statements, policy and coverages, determination of liability and complete services needed.
Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and compassion.
We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the Phoenix, AZ location. Relocation assistance is not available for this position.
What you'll do:<ul><li>
Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.</li><li>
Negotiates liability for comparative negligence (claimant or adverse carrier).</li><li>
Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.</li><li>
Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).</li><li>
Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.</li><li>
Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions</li><li>
Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.</li><li>
Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.</li><li>
Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.</li><li>
Applies intermediate knowledge of Auto Physical Damage to adjust claims.</li><li>
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.</li><li>
May be assigned CAT deployment travel with minimal notice during designated CATs.</li><li>
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>
What you have:<ul><li>
High School Diploma or General Equivalency Diploma</li><li>
1 year of customer service experience.</li><li>
Progressive experience handling low complexity auto non injury liability claims.</li><li>
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.</li><li>
Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.</li><li>
Demonstrated negotiation, investigation, communication, and conflict resolution skills.</li><li>
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.</li><li>
Successful completion of a job-related assessment may be required.</li></ul>
What sets you apart:<ul><li>
One or more years of auto liability claims experience managing claims from initial contact through resolution</li><li>
Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills</li><li>
At least two years of customer service experience, demonstrating strong communication and problem-solving skills</li><li>
Proven experience with comparative negligence and shared liability determinations</li><li>
Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions</li><li>
Proficiency with Guidewire or similar claims management systems</li><li>
Bachelor&rsquo;s degree or industry designation (e.g., AIC, CPCU)</li><li>
Military experience through service or as a military spouse</li></ul>
Compensation range: The salary range for this position is: $51,370 - $86,680.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
</div></div></div></div></div></div></div></div></div>Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

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USAA

About Company

Strategic Account Relationship Manager Senior - Auto Claims Supplier Optimization

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Auto Adjuster