Qureos Mentor

UT Southwestern Medical Center

WHY UT SOUTHWESTERN?
 With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
 
JOB SUMMARY: 
Shift: 8am-5pm, non-negotiable
 Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.
 
Are you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? UT Southwestern Medical Center is looking for a Customer Account Analyst I to join our Revenue Cycle Department.
 
This role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You'll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence.
 
What you'll do: 
Participate in a comprehensive 12-week training program designed to set you up for success.
 Utilize our cutting-edge knowledge-based software to quickly access documents and adapt to training in real time.
 Deliver a world-class patient experience by handling billing inquiries with professionalism and care.
 Update patient demographics accurately and efficiently.
 Resolve billing concerns and provide clear, empathetic support to patients.
 Navigate challenging conversations with patience and professionalism .
 Collaborate with a team of Customer Account Analysts, Team Leads, and Supervisors to improve processes and enhance patient satisfaction.
 
What We’re Looking For: 
✔ Call center experience (medical billing preferred).
 ✔ Strong attention to detail and ability to multitask.
 ✔ A team player with a positive attitude and willingness to learn.
 ✔ Passion for problem-solving and service excellence .
 
Why Join Us?
 
Work in a compassionate and employee-focused culture where your voice matters.
 Be part of a supportive and growing team .
 Remote opportunity – Must reside in Texas .
 Access to an incredible knowledge-based system that allows you to pull up key resources at a moment’s notice.
 
If you're ready to make an impact and grow in a mission-driven environment, we’d love to hear from you! Apply today and take the next step in your career.
 
BENEFITS
 UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
 
PPO medical plan, available day one at no cost for full-time employee-only coverage
 100% coverage for preventive healthcare-no copay
 Paid Time Off, available day one
 Retirement Programs through the Teacher Retirement System of Texas (TRS)
 Paid Parental Leave Benefit
 Wellness programs
 Tuition Reimbursement
 Public Service Loan Forgiveness (PSLF) Qualified Employer
 Learn more about these and other UTSW employee benefits!
 
EXPERIENCE / EDUCATION:REQUIRED: 
High school diploma or equivalent
 Plus, two (2) years directly related medical billing and customer service experience for billing inquiries.
 
PREFERRED
 
Some college preferred.
 
JOB DUTIES: 
May perform some or all of the following: Answer all incoming patient/client calls.
 Take credit card payments over the telephone and posts to patient's accounts.
 Set up monthly payment plans on patient accounts.
 Add or correct insurance registration and files claims accordingly.
 Update demographics to include address and telephone numbers based on patient's telephone calls.
 Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
 Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient.
 Transfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls.
 Attend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities.
 Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.
 Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
 Performs other duties as assigned.
 
Knowledge, Skills and Abilities
 
Work requires proficiency with spreadsheets and word processing software.
 Work requires strong organizational skills
 Work requires strong oral and written communication skills, including the use of medical terminology
 Work requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees.
 
PHYSICAL DEMANDS/WORKING CONDITIONS
 
Working Conditions
 Office Setting
 
SECURITY: 
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
 
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
 PPO medical plan, available day one at no cost for full-time employee-only coverage
 100% coverage for preventive healthcare – no copay
 Paid Time Off, available day one
 Retirement Programs through the Teacher Retirement System of Texas (TRS)
 Paid Parental Leave Benefit
 Wellness programs
 Tuition Reimbursement
 Public Service Loan Forgiveness (PSLF) Qualified Employer
 Learn more about these and other UTSW employee benefits!

Customer Account Analyst I

WHY UT SOUTHWESTERN?
 
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
 
JOB SUMMARY
 
Plans, coordinates, directs, and participates in work of smaller research project or major unit of large research project in field of specialization for which incumbent is particularly qualified in terms of extensive training and/or experience.
 
BENEFITS
 
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
 
PPO medical plan, available day one at no cost for full-time employee-only coverage
 
100% coverage for preventive healthcare-no copay
 
Paid Time Off, available day one
 
Retirement Programs through the Teacher Retirement System of Texas (TRS)
 
Paid Parental Leave Benefit
 
Wellness programs
 
Tuition Reimbursement
 
Public Service Loan Forgiveness (PSLF) Qualified Employer
 
Learn more about these and other UTSW employee benefits!
 
EXPERIENCE AND EDUCATION
 
Required
 Education
 PhD with major course work in the field of assignment or
 
Master's Degree with major course work in the field of assignment or
 
Bachelor's Degree with major course work in the field of assignment
 
Experience
 5 years of research experience in the field of assignment with PhD including
 
2 years at the level of Senior Research Associate or its equivalent or
 
7 years of research experience in the field of assignment with Master's degree including
 
3 years at the level of Senior Research Associate or its equivalent or
 
9 years of research experience in the field of assignment with Bachelor's degree including
 
4 years Level of Senior Research Associate or its equivalent.
 
JOB DUTIES
 Plans, organizes coordinates, directs, and personally participates in assigned scientific or medical research project. Selects or assists in selection of key research personnel. Determines specific goals or objectives to be attained. Assigns and reviews work of subordinates. Plans experimental protocols.
 
Reviews and analyzes resulting research data. Revises techniques or approaches to work problems as indicated necessary by research data.
 
Compiles, writes, and submits research results to supervisor. Prepares or assists in preparation of research papers, reports, and abstracts for publication as one of co-authors.
 
Designs, develops, or adapts equipment used in experiments or research to obtain desired results.
 
Plans and supervises training of technicians and other laboratory personnel with respect to proper laboratory techniques, use of laboratory equipment, and safety procedures.
 
Supervises group of employees of lower grade engaged in performance of technical and professional work, which vary from routine to complex laboratory work tasks.
 
May confer with industrial, governmental, or other groups concerning progress or results of research project.
 
Performs other duties as assigned.
 
SECURITY AND EEO STATEMENT
 
Security
 This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
 
EEO
 
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
 PPO medical plan, available day one at no cost for full-time employee-only coverage
 100% coverage for preventive healthcare – no copay
 Paid Time Off, available day one
 Retirement Programs through the Teacher Retirement System of Texas (TRS)
 Paid Parental Leave Benefit
 Wellness programs
 Tuition Reimbursement
 Public Service Loan Forgiveness (PSLF) Qualified Employer
 Learn more about these and other UTSW employee benefits!

Research Scientist, Internal Medicine

Join UT Southwestern Medical Center and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UT Southwestern Medical Center

ABOUT_COMPANY

Customer Account Analyst I

Research Scientist, Internal Medicine