Qureos Mentor

UW Credit Union

UW Credit Union is a financial institution dedicated to making a positive impact on its members and communities. With a focus on humanity and integrity, the organization prioritizes its members' best interests and fosters a culture of compassion and teamwork. Recognized as one of Madison Magazine's Best Places to Work, UW Credit Union offers a collaborative work environment, competitive benefits, and professional development opportunities. The company is committed to equal opportunity and affirmative action in its hiring practices.

<div>Overview:
<div>
Our Call Center (internally known as the Member Solutions Center) is growing, and we&rsquo;re seeking compassionate, detail-oriented <b>Call Center Specialists</b> to join us. As a Call Center Specialist, you&rsquo;ll be the foundation of our members&rsquo; experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.</div><div></div><div><b><br>
UW Credit Union&rsquo;s commitment to serving our Spanish speaking members, and the community, has resulted in significant need for Spanish-bilingual skills in our Member Solutions Center.</b></div><div></div><div><b><br>
Hours:</b> 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).</div><div><b>
Pay:</b> Starting wage $20.50/hour with potential for higher base wage based on experience. Spanish bilingual candidates will receive a $1.25/hour premium.</div><div><b>
Location:</b> Milwaukee, WI (ability to work at home 2 days per week (&amp; Saturdays) based on performance/role progress after training).</div><div></div><div><b><br>
This training class is starting on Monday September 21, 2026</b></div><ul><li>
Classroom training <b><i>onsite</i></b> for the first 12 weeks of employment.</li><li>
Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.</li></ul>
Responsibilities:
<div><b>
What You'll Do:</b></div><ul><li><b>
Respond to inbound calls</b> from members regarding account inquiries, transactions, and general financial services.</li><li><b>
Provide accurate information</b> and resolve issues efficiently while maintaining a high level of professionalism and empathy.</li><li><b>
Document member interactions</b> and follow up on unresolved issues to ensure timely resolution.</li><li><b>
Educate members</b> on available products, services, and digital tools to enhance their banking experience.</li><li><b>
Collaborate with internal teams</b> to escalate complex issues and ensure member needs are met.</li><li><b>
Meet performance metrics</b> including call quality, response time, and member satisfaction scores.</li><li><b>
Stay informed</b> on financial regulations, product updates, and internal policies to provide compliant and consistent service.</li></ul>
Qualifications:
<div><b>
These skills and experience are essential to your success:</b></div><ul><li>
8 months to 1 year of experience in customer service, preferably in a call center environment.</li><li>
Proficiency with Microsoft Office products.</li><li>
Familiarity with major web browsers and operating systems.</li><li>
Ability to learn and navigate complex systems and technologies.</li><li>
Bilingual fluency in Spanish and English.</li></ul>
Working at UW Credit Union:
<div><i>
Join one of Wisconsin&rsquo;s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine&rsquo;s Best Places to Work, Wisconsin State Journal&rsquo;s Top Workplaces, and Milwaukee Journal Sentinel&rsquo;s Top Workplaces to receive:</i></div><ul><li>
21.5 days of annual time off (accrued per pay period)</li><li>
2 weeks paid caregiver leave</li><li>
2.5 weeks paid new child parental leave</li><li>
2 days paid volunteer time</li><li>
10 paid holidays (including your birthday!)</li><li>
401k company match of up to 5%, plus approximately 4% discretionary match</li><li>
Variable bonus reward</li><li>
Competitive Medical, Dental, and Vision plans, including domestic partner eligibility</li><li>
Employee Assistance Program</li><li>
And more!</li></ul><div><i>
All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.</i></div></div>

Bilingual Call Center Representative

<div>
 <p>
  UW Credit Union is looking for someone who can keep our Member Service Operations Team product enhancements moving; removing roadblocks, sharpening our Agile practices, and making sure the work that supports our members' day-to-day banking experience gets delivered well, in a highly regulated financial services environment. And this isn't just a process role; it's a people role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Member Service Operations Agile Delivery Coordinator
  </strong>
  plays a critical role in delivering product enhancements that improve the employee and member experience. Working in partnership with teams across the enterprise, this position supports the planning, coordination, and execution of product changes while helping maintain a structured release management process that ensures enhancements are well planned, tested, communicated, and implemented. Serving as a Scrum Master for MSO product teams, this role also helps strengthen Agile practices by facilitating team events, coaching team members, and fostering continuous improvement. We're looking for someone who can build strong relationships, communicate effectively across teams, manage dependencies, drive work to successful outcomes and create alignment while helping others grow. This is an opportunity to make a meaningful impact by improving how we deliver solutions, support our teams, and serve our members. If you lead with empathy, value partnership, and enjoy bringing people together to solve problems, we'd love to talk with you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Scrum Facilitation &amp; Mentorship (30%):
   </strong>
   Facilitate all core Scrum ceremonies (Sprint Planning, Standups, Refinement, Reviews, and Retrospectives). Coach and mentor the MSO team to develop deep Scrum expertise and Agile maturity while modeling inclusive leadership.
  </li>
  <li>
   <strong>
    Workflow Management &amp; Analysis (35%):
   </strong>
   Administer work management platforms (Azure DevOps/Microsoft Planner) to ensure end-to-end traceability. Track, analyze, and report on team metrics (velocity, flow, predictability) and roadmap progress to support data-driven decision-making.
  </li>
  <li>
   <strong>
    Cross-Functional Coordination (25%):
   </strong>
   Serve as a high-level liaison between MSO and IT, Risk, Compliance, and QA. Represent MSO in Change Advisory Board (CAB) meetings and coordinate end-to-end release management, including UAT cycles and delivery communications.
  </li>
  <li>
   <strong>
    Continuous Growth (10%):
   </strong>
   Lead without direct authority as a servant leader and collaborative partner. Lead change initiatives and model adaptability as MSO&rsquo;s product portfolio evolves.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business Administration, Information Systems, Computer Science, or a relevant discipline. (Relevant work experience may be considered in lieu of a degree).
  </li>
  <li>
   Scrum Master certification (CSM, SAFe Scrum Master, or equivalent) is
   <strong>
    required
   </strong>
   . SAFe Agilist (SA) or Advanced Scrum Master (SASM) is preferred.
  </li>
  <li>
   4-5 years of experience in a Scrum Master or Agile Delivery role supporting technology or product teams.
  </li>
  <li>
   2-3 years of proficiency in Azure DevOps (ADO) or similar platforms, including dashboard construction.
  </li>
  <li>
   2-3 years of experience facilitating Agile delivery and cross-functional project coordination.
  </li>
  <li>
   Experience in financial services or a regulated industry is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Exceptional verbal and written communication skills with the ability to convey complex info to all levels; skilled in leading through influence and trust; strong organizational skills for managing concurrent workstreams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why work for UW Credit Union?
   </u>
  </strong>
 </p>
 <p>
  Join one of Wisconsin&rsquo;s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine&rsquo;s Best Places to Work, Wisconsin State Journal&rsquo;s Top Workplaces, and Milwaukee Journal Sentinel&rsquo;s Top Workplaces to receive:
 </p>
 <ul>
  <li>
   21.5+ days annual paid time off (4+ weeks)
  </li>
  <li>
   2 weeks paid caregiver leave
  </li>
  <li>
   2.5 weeks paid new child parental leave
  </li>
  <li>
   2 days paid volunteer time
  </li>
  <li>
   11 paid holidays (includes your birthday!)
  </li>
  <li>
   401k company match of up to 5%, plus approximately 4% discretionary match
  </li>
  <li>
   Variable bonus reward
  </li>
  <li>
   Competitive Medical, Dental and Vision plans, including domestic partner eligibility
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   And more!
  </li>
 </ul>
 <p>
 </p>
</div>


Agile Delivery Coordinator

<div>Overview:
<div>
UW Credit Union is looking for someone who can keep our Member Service Operations Team product enhancements moving; removing roadblocks, sharpening our Agile practices, and making sure the work that supports our members' day-to-day banking experience gets delivered well, in a highly regulated financial services environment. And this isn't just a process role; it's a people role.</div><div></div><div><br>
The <b>Member Service Operations Agile Delivery Coordinator</b> plays a critical role in delivering product enhancements that improve the employee and member experience. Working in partnership with teams across the enterprise, this position supports the planning, coordination, and execution of product changes while helping maintain a structured release management process that ensures enhancements are well planned, tested, communicated, and implemented. Serving as a Scrum Master for MSO product teams, this role also helps strengthen Agile practices by facilitating team events, coaching team members, and fostering continuous improvement. We're looking for someone who can build strong relationships, communicate effectively across teams, manage dependencies, drive work to successful outcomes and create alignment while helping others grow. This is an opportunity to make a meaningful impact by improving how we deliver solutions, support our teams, and serve our members. If you lead with empathy, value partnership, and enjoy bringing people together to solve problems, we'd love to talk with you!</div>
Responsibilities:
<ul><li><b>Scrum Facilitation &amp; Mentorship (30%):</b> Facilitate all core Scrum ceremonies (Sprint Planning, Standups, Refinement, Reviews, and Retrospectives). Coach and mentor the MSO team to develop deep Scrum expertise and Agile maturity while modeling inclusive leadership.</li><li><b>
Workflow Management &amp; Analysis (35%):</b> Administer work management platforms (Azure DevOps/Microsoft Planner) to ensure end-to-end traceability. Track, analyze, and report on team metrics (velocity, flow, predictability) and roadmap progress to support data-driven decision-making.</li><li><b>
Cross-Functional Coordination (25%):</b> Serve as a high-level liaison between MSO and IT, Risk, Compliance, and QA. Represent MSO in Change Advisory Board (CAB) meetings and coordinate end-to-end release management, including UAT cycles and delivery communications.</li><li><b>
Continuous Growth (10%):</b> Lead without direct authority as a servant leader and collaborative partner. Lead change initiatives and model adaptability as MSO&rsquo;s product portfolio evolves.</li></ul>
Qualifications:
<div><b>
Education &amp; Experience</b></div><ul><li>
Bachelor&rsquo;s Degree in Business Administration, Information Systems, Computer Science, or a relevant discipline. (Relevant work experience may be considered in lieu of a degree).</li><li>
Scrum Master certification (CSM, SAFe Scrum Master, or equivalent) is <b>required</b>. SAFe Agilist (SA) or Advanced Scrum Master (SASM) is preferred.</li><li>
4-5 years of experience in a Scrum Master or Agile Delivery role supporting technology or product teams.</li><li>
2-3 years of proficiency in Azure DevOps (ADO) or similar platforms, including dashboard construction.</li><li>
2-3 years of experience facilitating Agile delivery and cross-functional project coordination.</li><li>
Experience in financial services or a regulated industry is preferred.</li></ul><div><b>
Skills</b></div><ul><li>
 Exceptional verbal and written communication skills with the ability to convey complex info to all levels; skilled in leading through influence and trust; strong organizational skills for managing concurrent workstreams.</li></ul>
Working at UW Credit Union:
<p><b>
Why work for UW Credit Union?
</b></p><p>Join one of Wisconsin&rsquo;s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine&rsquo;s Best Places to Work, Wisconsin State Journal&rsquo;s Top Workplaces, and Milwaukee Journal Sentinel&rsquo;s Top Workplaces to receive:
</p><ul><li>21.5+ days annual paid time off (4+ weeks)</li><li>
2 weeks paid caregiver leave</li><li>
2.5 weeks paid new child parental leave</li><li>
2 days paid volunteer time</li><li>
11 paid holidays (includes your birthday!)</li><li>
401k company match of up to 5%, plus approximately 4% discretionary match</li><li>
Variable bonus reward</li><li>
Competitive Medical, Dental and Vision plans, including domestic partner eligibility</li><li>
Discounted bus pass and bublr membership</li><li>
Employee Assistance Program</li><li>
And more!</li></ul><div><i>
All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.</i></div></div>

Join UW Credit Union and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

UW Credit Union

About Company

Bilingual Call Center Representative

Agile Delivery Coordinator

Agile Delivery Coordinator