Qureos Mentor

Vacatia, Inc.

<div><p><b>Help Protect Vacatia&rsquo;s People, Properties, and Performance Through Strategic Claims Management</b></p>
<p><b>Location: </b>Fort Lauderdale, FL (Hybrid)</p>
<p>At Vacatia, we&rsquo;re redefining the vacation ownership and hospitality experience&mdash;and behind every great guest experience is a strong foundation of risk management and operational excellence. We&rsquo;re looking for a Claims Manager to lead and elevate our end-to-end claims management strategy across the organization.</p>
<p>In this role, you&rsquo;ll oversee the full lifecycle of claims&mdash;from intake through resolution&mdash;ensuring timely, compliant, and effective handling across workers&rsquo; compensation, general liability, and property claims. You&rsquo;ll partner cross-functionally with HR, Operations, Finance, and external partners to minimize risk exposure and protect our business.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Oversee claim intake, ensuring accurate documentation and timely reporting to carriers and third-party administrators</li>
<li>Lead or coordinate investigations, gathering facts, statements, and supporting materials</li>
<li>Manage claims through full lifecycle, including tracking progress, reserves, and outcomes</li>
<li>Drive resolution strategies, including settlements, negotiations, and litigation coordination</li>
<li>Partner with HR, Operations, and Finance on claims handling, reporting, and financial tracking</li>
<li>Collaborate with insurance carriers, TPAs, and legal counsel on complex or high-risk claims</li>
<li>Establish and standardize claims processes, documentation, and reporting practices</li>
<li>Ensure compliance with federal, state, and local regulations</li>
<li>Analyze trends and recommend improvements to reduce claim frequency and severity</li>
<li>Communicate claim status, risks, and outcomes to key stakeholders and leadership</li>
</ul><h3 class="jobSectionHeader"><b>What You Bring</b></h3>
<ul><li>10+ years of experience in claims, insurance, or risk management</li>
<li>Strong expertise in workers&rsquo; compensation, general liability, and property claims</li>
<li>Experience working with insurance carriers, TPAs, and legal counsel</li>
<li>Excellent analytical, problem-solving, and decision-making skills</li>
<li>Strong communication skills with the ability to influence and collaborate cross-functionally</li>
<li>Highly organized with the ability to manage multiple priorities simultaneously</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Vacatia</b></h3>
<ul><li>Flexible work environment (remote or hybrid options available)</li>
<li>Opportunity to make a direct impact on company-wide risk strategy</li>
<li>Collaborative, cross-functional leadership exposure</li>
<li>Work with a growing, innovative company in the hospitality space</li></ul></div>

Claims Manager

<div><p><b>Help Strengthen Vacatia&rsquo;s Insurance Strategy and Protect Our Growing Portfolio</b></p>
<p><b>Location:</b> Fort Lauderdale, FL (Hybrid)</p>
<p>At Vacatia, we&rsquo;re transforming the vacation ownership and hospitality experience&mdash;and that requires a strong, forward-thinking Risk Management function. We&rsquo;re looking for an Assistant Risk Manager, Property &amp; Casualty and Claims to play a key leadership role in managing and optimizing our insurance programs across a dynamic, multi-property portfolio.</p>
<p>In this role, you&rsquo;ll lead underwriting efforts, oversee complex coverage analysis, and serve as a key advisor on risk and insurance strategy. You&rsquo;ll partner across Finance, Operations, Legal, and external brokers and carriers to ensure our programs are accurate, cost-effective, and aligned with our evolving risk profile.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Lead the development, maintenance, and reconciliation of property and casualty insurance programs, including policy schedules, endorsements, and coverage documentation</li>
<li>Conduct comprehensive coverage analysis to identify gaps, overlaps, emerging risks, and optimization opportunities</li>
<li>Serve as the escalation point for complex coverage questions, claims issues, and carrier or broker inquiries</li>
<li>Support strategic decisions related to program structure, deductibles, retentions, and coverage enhancements</li>
<li>Lead end-to-end underwriting submissions, including applications, property data, risk narratives, and supporting documentation</li>
<li>Oversee the accuracy and integrity of Statements of Values (SOVs) for renewals, audits, and policy changes</li>
<li>Partner with brokers and carriers on renewals, marketing efforts, and program negotiations</li>
<li>Manage timelines, deliverables, and internal coordination for renewals and major policy updates</li>
<li>Review and validate rating methodologies and premium calculations for accuracy and alignment with coverage terms</li>
<li>Oversee premium allocation models and partner with Finance on budgeting, forecasting, invoicing, and variance analysis</li>
<li>Provide risk advisory support to internal stakeholders, recommending mitigation and coverage strategies</li>
<li>Partner with Operations, Resort Leadership, and Corporate teams to assess risk exposures and drive best practices</li>
<li>Support Legal and Claims teams on complex or high-severity matters requiring coverage interpretation</li>
<li>Mentor and guide analysts, ensuring accuracy, consistency, and adherence to best practices</li>
<li>Lead process improvement initiatives to enhance data quality, reporting, and operational efficiency</li>
<li>Manage complex property, casualty, and executive claims, including reporting, coordination, and resolution</li>
</ul><h3 class="jobSectionHeader"><b>What You Bring</b></h3>
<ul><li>10+ years of experience in property &amp; casualty insurance, risk management, or related field</li>
<li>Proven experience managing complex insurance programs, renewals, and underwriting processes</li>
<li>Strong understanding of coverage structures, policy language, and rating methodologies</li>
<li>Advanced Excel and analytical skills with experience handling large datasets</li>
<li>Ability to manage multiple priorities and high-impact issues in a fast-paced environment</li>
<li>Strong communication skills with the ability to influence senior stakeholders</li>
<li>Experience in hospitality, real estate, or multi-property environments preferred</li>
<li>Prior experience mentoring or leading junior team members</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Vacatia</b></h3>
<ul><li>Hybrid flexibility in Fort Lauderdale</li>
<li>High-impact role with visibility across leadership and business units</li>
<li>Opportunity to shape and optimize insurance strategy at scale</li>
<li>Collaborative, cross-functional environment within a growing hospitality company</li></ul></div>

Assistant Risk Manager, Property/Casualty/Claims

Join Vacatia, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vacatia, Inc.

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Claims Manager

Assistant Risk Manager, Property/Casualty/Claims