Urwah Admin

Vacheron Constantin

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 MISSION
 
 
 A strategic role within the Commercial function, in continuous collaboration with key stakeholders including Boutique, Retail, CRM, Customer Service and Logistics, the Retail Excellence &amp; Operations Executive supports the Maison&rsquo;s retail performance and operational execution across Saudi Arabia.
 
 
 Key responsibilities include ensuring the seamless execution of both boutique and office-based operations, driving impeccable compliance, performance monitoring, and execution of strategic retail initiatives. Based in the Riyadh office with regular presence in the boutique, you play a critical role in aligning sales performance, operational excellence, retail strategies and administrative processes, while supporting the sustainable growth of the business and delivering an exceptional client experience.
 
 
 
 Key Responsibilities
 
 
 
 OPERATIONS
 
 
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 Boutique Operations &amp; Compliance.
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 Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
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 Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
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 Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
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 Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
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 Lead operational and compliance onboarding for all new joiners.
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 Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional and HQ customer service teams.
 
 
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 Supply Chain
 
 
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 Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
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 Monitor shipment tracking, customs clearance (e.g. Cities Green Light) , and reception timelines to avoid unforeseen delays.
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 Monitor and process e-commerce and phone sales orders.
 
 
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 RETAIL
 
 
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 Performance Analysis &amp; Reporting.
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 Gather and consolidate business performance data and generate holistic business recaps.
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 Monitor boutique KPIs (e.g., traffic, conversion, average price, NPS) and provide regular reporting, analysis, and actionable insights to improve performance.
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 Track and update the individual performance analysis (Client Advisor KPI&rsquo;s, productivity&hellip;).
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 Analyse business trends and performance and make data-driven suggestions/recommendations to develop strategies to achieve short term and long-term performance goals.
 
 
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 Retail Excellence Projects
 
 
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 Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools (Airtable), Product presentation, Boutique environment..), from conception phase to roll-out.
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 Assist in the execution of initiatives aimed at elevating service quality, team performance, and retail standards.
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 Identify and share local and global best practices to enhance operations and service across current and future boutiques.
 
 
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 Required Candidate Profile
 
 
 
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 3+ years in retail operations, retail excellence or boutique coordination.
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 Proactive and solution oriented, with a hands-on approach to operations and problem-solving.
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 Strong communication skills and ability to collaborate effectively across different functions.
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 Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude.
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 Strong analytic mindset with the ability to interpret data and performance metrics to drive action plans.
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 Comfortable creating and navigating reporting dashboards and retail KPIs.
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 Showing flexibility and ability to adapt/multitasking.
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 Proficient in Microsoft office (Excel and Power Point).
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 Familiarity with retail systems such as SAP and Gemini.
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 Fluent in English, Arabic is a plus.
 
 
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Retail and Operations Executive

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Retail and Operations Executive