Abrar Admin

Valcor

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
ValCorp is seeking reliable, courteous, and professional Telephone Operators to provide continuous 24/7/365 switchboard coverage for the VA Palo Alto Health Care System. Operators support incoming and outgoing calls, emergency code notifications, paging systems, and critical communications across a large federal healthcare environment.</p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li>
Answer all incoming calls within three (3) rings while providing professional, courteous service.</li><li>
Route calls throughout the VA Palo Alto Health Care System accurately and efficiently.</li><li>
Operate Cisco Finesse System phones, land lines, digital paging, overhead paging, pocket paging, and code-paging systems.</li><li>
Receive and process emergency alarms, codes, bomb threats, fires, disasters, and critical notifications.</li><li>
Assist staff and patients with outgoing calls, including commercial and EIS calls as permitted by procedure.</li><li>
Maintain logs of telephone equipment malfunctions and report issues to VA OIT or designated personnel.</li><li>
Index patient and employee locations using computer terminals and approved systems.</li><li>
Follow VA emergency communication procedures, threat protocols, and escalation requirements.</li><li>
Maintain compliance with Privacy Act and FOIA requirements when handling information.</li><li>
Wear VA-issued identification badge at all times while performing assigned duties.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
Experience in call centers, dispatch, switchboard operations, telephone operations, or similar roles.</li><li>
Ability to remain calm and professional during emergencies and high-volume periods.</li><li>
Strong verbal communication, customer service, and telephone etiquette skills.</li><li>
Basic computer proficiency and ability to learn VA systems.</li><li>
Ability to work rotating shifts, weekends, nights, and federal holidays.</li><li>
Must successfully complete VA background check and credentialing requirements.</li><li>
Must maintain automobile liability insurance to park on VA property, if applicable.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Healthcare communications or federal facility experience.</li><li>
Familiarity with Cisco Finesse or similar call management systems.</li><li>
Prior emergency communications or dispatch experience.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Competencies</b></h2><ul><li>
Call routing and communication accuracy</li><li>
Emergency communication and escalation support</li><li>
Customer service professionalism</li><li>
Computer and system navigation</li><li>
Reliability, confidentiality, and attention to detail</li></ul></div>

Telephone Operator- Palo Alto Health Care System

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
ValCorp is seeking reliable, courteous, and professional Switchboard Operators to support the San Francisco VA Health Care System. Operators manage incoming calls, emergency notifications, paging systems, and communication routing in a high-tempo medical environment while maintaining professionalism and accuracy at all times.</p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li>
Answer incoming calls promptly, within required timeframes, and route callers to the appropriate department, extension, or resource.</li><li>
Operate Cisco Finesse System phones, land lines, paging systems, radios, and other designated communication equipment.</li><li>
Respond immediately to emergency codes, alarms, critical notifications, and other urgent communication requirements.</li><li>
Assist staff and patients with outgoing calls, including EIS and commercial calls as permitted by procedure.</li><li>
Maintain logs of equipment malfunctions, call issues, or system concerns and report issues to VA OIT or designated personnel.</li><li>
Prevent unauthorized long-distance, collect, or otherwise prohibited calls in accordance with established procedures.</li><li>
Index patient and employee locations using approved computer systems and maintain accurate routing information.</li><li>
Follow established bomb threat, fire, disaster, emergency, and escalation procedures.</li><li>
Maintain courteous, clear, and professional communication with callers, staff, patients, and visitors at all times.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
High school diploma or equivalent.</li><li>
Strong communication, customer service, and telephone etiquette skills.</li><li>
Ability to work nights, weekends, holidays, and varying shifts based on operational needs.</li><li>
Ability to obtain a VA badge and successfully complete required background checks.</li><li>
Basic computer proficiency and ability to use communication-related systems accurately.</li><li>
Ability to remain calm, professional, and responsive during emergency or high-volume situations.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Prior switchboard, telephone operator, call center, or dispatch-related experience.</li><li>
Experience in medical, hospital, government, or other regulated service environments.</li><li>
Familiarity with Cisco Finesse or similar telephone and call-routing systems.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Competencies</b></h2><ul><li>
Call routing and communication accuracy</li><li>
Professional telephone etiquette</li><li>
Emergency response support</li><li>
Computer and system navigation</li><li>
Reliability, punctuality, and attention to detail</li></ul></div>

Switchboard Operators/ Telephone Operator- San Francisco VA Health Care System

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
ValCorp is seeking a professional and reliable Lead Telephone Operator to support the VA Central California Health Care System's 24/7 switchboard operations. This role supports daily operator coordination, staffing coverage, telephone office communication, emergency notification support, and compliance with VA policies and the Performance Work Statement (PWS).</p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li>
Prepare duty schedules, vacation schedules, and shift coverage plans to support continuous 24/7 operations.</li><li>
Conduct audits of telephone instruments, supplies, alarm systems, and related communication resources.</li><li>
Supervise daily activities of unit personnel and help ensure adequate coverage across assigned shifts.</li><li>
Review and support correction of deficiencies, incident reports, and caller complaint documentation.</li><li>
Serve as a liaison between ValCorp and the VA Telephone Office for routine operational matters.</li><li>
Maintain updated manuals, directories, communication guidelines, and job-related reference materials.</li><li>
Support training of new operators and reinforce compliance with VA procedures and contract requirements.</li><li>
Assist with emergency communications, paging procedures, escalations, and timely operational follow-up.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
Minimum of two (2) years of switchboard, telephone operator, call center, dispatch, or related communication experience.</li><li>
Prior lead, supervisory, or team coordination experience preferred.</li><li>
Strong verbal communication, organizational, and documentation skills.</li><li>
Ability to support 24/7 staffing operations, shift coverage planning, and time-sensitive communications.</li><li>
Familiarity with Cisco Finesse or similar telephone and call-routing systems preferred.</li><li>
Must be eligible to successfully complete required government background screening.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Competencies</b></h2><ul><li>
Shift coverage planning and operator coordination</li><li>
Telephone office communication and follow-through</li><li>
Emergency communication support</li><li>
Documentation accuracy and records maintenance</li><li>
Professionalism, reliability, and attention to detail</li></ul></div>

Lead Telephone Operator- VA Central California Health Care System, Fresno

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
The Customer Service Representative III / Shift Lead oversees daily operator activities, supports shift coverage, monitors call flow, and assists with emergency communication procedures. This role serves as the on-shift supervisor and provides operational support as an alternate to the Program Coordinator.</p><h2 class="jobSectionHeader"><b>
Essential Duties and Responsibilities</b></h2><ul><li>
Oversee operator performance, shift coverage, and daily coordination of assigned personnel.</li><li>
Prepare duty schedules, PTO coverage plans, and shift assignments to support continuous service requirements.</li><li>
Monitor call flow, customer service quality, and adherence to established communication procedures.</li><li>
Conduct audits of telephone instruments, supplies, and work area readiness.</li><li>
Prepare incident reports, caller complaint documentation, and related operational records as required.</li><li>
Train new operators on procedures, communication expectations, and contract-specific requirements.</li><li>
Support emergency response procedures, escalation protocols, and timely communication with appropriate personnel.</li><li>
Serve as an on-shift resource for operators and assist with resolving routine operational issues.</li></ul><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li>
Minimum of two (2) years of call center, switchboard, customer service, or related communication experience.</li><li>
Minimum of one (1) year of supervisory, lead, or team coordination experience.</li><li>
Strong communication, customer service, and documentation skills.</li><li>
Ability to work in a fast-paced environment and respond appropriately to urgent or emergency communications.</li><li>
Must be eligible to successfully complete required VA background checks.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Competencies</b></h2><ul><li>
Shift leadership and operator support</li><li>
Schedule coordination and coverage planning</li><li>
Customer service quality and professionalism</li><li>
Emergency communication support</li><li>
Documentation accuracy and follow-through</li></ul></div>

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System

Join Valcor and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Valcor

About Company

Telephone Operator- Palo Alto Health Care System

Switchboard Operators/ Telephone Operator- San Francisco VA Health Care System

Lead Telephone Operator- VA Central California Health Care System, Fresno

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System