Qureos Mentor

ValueAdd Research and Analytics Solutions LLP

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 The Support Operations Specialist at ValueAdd Research and Analytics Solutions LLP plays a crucial role in acting as the central point of contact for both internal and external stakeholders. This position is pivotal in ensuring smooth day-to-day business operations, optimizing interdepartmental functions, and guaranteeing customer satisfaction by delivering top-notch support. This role demands proactiveness, strong administrative competencies, and superior organizational skills to manage a range of diverse responsibilities.
 
 
 
 Key Responsibilities
 
 
 
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 Fielding and resolving inbound customer inquiries, complaints, and issues through various channels such as email, phone, and live chat.
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 Collaborating with cross-functional teams to streamline processes, track key performance metrics, and implement operational improvements as needed.
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 Managing and maintaining databases to uphold data integrity, ensuring all customer information and support interactions are accurately documented.
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 Devising new strategies to optimize customer satisfaction and loyalty, such as developing helpful resources or tutorials.
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 Conducting trainings to bring other team members up to speed with changes in support tools or protocols.
 
 
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 Qualifications
 
 
 
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 A minimum of a bachelor's degree in Business Administration or a relevant field is required. A master's degree is preferred.
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 At least 2 years of experience in operations management or a customer support role, preferably in the research or analytics sector.
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 Exceptional verbal and written communication skills, with the ability to liaise efficiently between different departments and teams.
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 Proven ability as a problem solver with a customer-first mindset; must possess critical thinking abilities to address and resolve customer issues effectively.
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 Strong command over MS Office Suite and familiarity with customer relationship management (CRM) software and tools.
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 Time-management skills accompanied by the ability to multitask and prioritize under pressure are essential.
 
 
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 Benefits
 
 
 
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 Considerable opportunity for growth and development within the organization.
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 A chance to work with and learn from a diverse team of professionals.
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 Competitive benefits package, including health and wellness support.
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 Access to a range of professional development resources and learning opportunities.
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 A dynamic and nurturing work culture that fosters teamwork and recognizes individual contributions
 
 
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 Joining ValueAdd Research and Analytics Solutions LLP as a Support Operations Specialist offers a rewarding and exciting opportunity for professionals passionate about operational efficiency and customer satisfaction. The organization offers a fast-paced and collaborative environment that fosters continual learning and professional growth.
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Support Operations Specialist

Join ValueAdd Research and Analytics Solutions LLP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ValueAdd Research and Analytics Solutions LLP

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Support Operations Specialist