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ValueBase Consulting

<div>Job Title: ServiceNow ITSM Solution Architect (W2 Only &ndash; Direct Client)
Job Type: Contract (W2 Only) 
Location: Sunnyvale, CA (Onsite &ndash; 3 days per week) 
Rate: $80/HR on W2 
Duration: Long-Term Contract
<h5 class="jobSectionHeader">Job Description:</h5>
We are seeking a highly experienced ServiceNow ITSM Solution Architect to join our direct client engagement in Sunnyvale, CA. This role requires a deep background in solutioning, design, and delivery of ServiceNow ITSM platforms, with proven expertise in conversational AI integrations and predictive intelligence.
This is a W2 only opportunity. No C2C, no third-party candidates.
<h5 class="jobSectionHeader">Key Responsibilities:</h5>
<ul><li>Lead solution architecture, design, and delivery of ServiceNow ITSM initiatives.</li>
<li>Optimize and integrate ServiceNow with conversational AI platforms (e.g., Moveworks).</li>
<li>Implement Predictive Intelligence, Now Assist, and scoped applications to enhance platform capabilities.</li>
<li>Oversee platform upgrades, feature roadmaps, and adoption strategies.</li>
<li>Manage stakeholder relationships and provide strong communication at all levels.</li>
<li>Conduct POCs, training sessions, and enablement workshops for both technical and non-technical teams.</li>
</ul><h5 class="jobSectionHeader">Qualifications:</h5>
<ul><li>15+ years of experience in ServiceNow ITSM (solutioning, design, and delivery).</li>
<li>Hands-on expertise with conversational AI integrations (Moveworks experience preferred).</li>
<li>Strong understanding of Predictive Intelligence, Now Assist, and scoped app development.</li>
<li>Proven track record of platform upgrades, adoption planning, and roadmap execution.</li>
<li>Excellent stakeholder management, communication, and change management skills.</li>
<li>Ability to lead POCs, technical training, and business enablement sessions.</li>
</ul><h5 class="jobSectionHeader">Additional Information:</h5>
<ul><li>Location: Sunnyvale, CA &ndash; must be onsite 3 days a week.</li>
<li>Engagement Type: W2 only (no C2C, no vendors).</li>
<li>Client: Direct client role.</li></ul></div>

ServiceNow ITSM Solution Architect (W2 Only – Direct Client)

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ServiceNow ITSM Solution Architect (W2 Only – Direct Client)