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Van Cleef & Arpels

Are you a good match?You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence.What are we expecting from you? ResponsibilitiesReporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:Drive business   managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;Act as an ambassador   introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;Offer a high level of service   driving customer service activities, making sure we offer an outstanding in-store experience;Develop the team   building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team s knowledge and its positive mindset;Run efficient and compliant in-store operations   supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.More than a role . We recruit for a career!By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Boutique Manager, Dubai

Reporting to the Operations Director, you will play a pivotal role in overseeing all valuables and non-valuables movements across the Middle East network, ensuring operational excellence, process efficiency, and full compliance with Maison and Group standards.You will act as a key partner to commercial, logistics, and client experience teams, driving seamless execution, collaboration, and continuous improvement across all operational activities. To that extent, you will:<ul><li>Lead and coordinate key operational projects, including market integrations, trade flows, and process enhancements, in alignment with Richemont and Maison teams</li><li>Oversee sales administration for internal and external boutiques, ensuring accurate stock transfers, invoicing, partner database management, and end-client order follow-up</li><li>Support Events, CRM, VM, and Client Experience teams with logistics guidance and compliance coordination, including High Jewelry movements within the region</li><li>Ensure operational compliance and best practices for transport, customs clearance, and storage across GCC countries, India, and T rkiye</li><li>Drive continuous process improvement and cost optimization through analysis, reporting, and collaboration with logistics and IT teams</li><li>Prepare and monitor operational dashboards, invoicing reports, and logistics performance indicators to ensure visibility and efficiency</li></ul>By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Head of Operations & Distribution

Join Van Cleef & Arpels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Van Cleef & Arpels

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Boutique Manager, Dubai

Head of Operations & Distribution