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VANDALIA BUS LINES, INC

Overview Join our dynamic team as a Dispatch and Operations Support that plays a vital role in ensuring smooth and efficient transportation operations. This energetic position involves coordinating logistics, supporting client and customer interactions, and maintaining accurate data records. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to a well-organized transportation network, this opportunity is perfect for you!Hours are 6 am to 2:30 Pm Tuesday through Saturday.On call rotation once every 4 weeks with additional payResponsibilities<ul><li>Assist with preparing and coordinating transportation routes for Motorcoach drivers to optimize efficiency and meet client needs.</li><li>Provide exceptional customer support via phone, email, and in-person interactions, ensuring clear communication and positive experiences.</li><li>Handle outbound calling to drivers, follow up on trip requirements, and gather necessary information from clients.</li><li>Maintain comprehensive records of transportation activities, including documentation of client interactions and operational updates.</li><li>Use Microsoft Office tools and other computer software to prepare reports, update databases, and track key performance indicators.</li><li>Demonstrate excellent phone etiquette and communication skills to address inquiries promptly and professionally.</li><li>Assist Lead dispatcher in trip assignments, reviewing trip details to ensure accuracy and communicate with drivers on upcoming trips.</li><li>Assist operations with break downs or mechanic issues</li><li>Booking driver hotel rooms</li><li>Providing driver information to customers 24 hours in advance</li><li>Ensure all drivers have accepted trips and are familiar with what they are doing</li><li>Assist in daily operational task</li><li>Assist in safety related function for DOT compliance</li><li>Help develop training material</li><li>On call rotation for after hours emergency calls once every 5 weeks.</li></ul>Skills<ul><li>Required class B CDL with passenger and airbrake endorsement</li><li>Knowledge of DOT hours of service</li><li>High level of geographical knowledge</li><li>Proven experience in customer support, call center environments, or client services roles.</li><li>Skilled in data entry, typing, and analysis to ensure accurate recordkeeping and reporting.</li><li>Familiarity with Microsoft Office applications (Word, Excel, Outlook) and general computer skills for daily operations.</li><li>Experience with outbound calling campaigns or telecommunication-based for driver engagement.</li><li>Excellent analysis skills for troubleshooting issues and optimizing transportation workflows.</li></ul>Pay: $21.00 - $26.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Dispatch and Operations, CDL required

Join VANDALIA BUS LINES, INC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VANDALIA BUS LINES, INC

About Company

Dispatch and Operations, CDL required