Qureos Mentor

VCA Animal Hospitals

<div>
 Join VCA Animal Hospital as a Senior Manager of Talent Acquisition Operations and play a pivotal role in transforming our recruitment infrastructure to support scalable, efficient, and high-impact hiring across the organization. In this leadership position, you will optimize Talent Acquisition workflows, leverage advanced systems like Phenom, WorkDay, and LinkedIn, and develop innovative recruitment marketing strategies to attract top talent. You will collaborate closely with cross-functional teams&mdash;including IT, People Services, MVH BUSCI, and external partners&mdash;to identify opportunities for process improvements, automation, and enhanced recruitment capabilities. Your expertise in data and analytics will drive insights that inform strategic decisions, while your leadership in project management will ensure successful implementation of initiatives that elevate our recruitment efforts. This is a unique opportunity to influence talent acquisition at a global level, supporting our mission to build a high-performing, diverse workforce Calibration.
 
 
 
 Key Responsibilities
 
 
 
 Operational Strategy &amp; Process Optimization
 
 
 <ul>
 <li>
 Map, analyze, and redesign end-to-end TA processes for efficiency and candidate experience
 </li>
 <li>
 Identify opportunities for automation, standardization, and process improvement
 </li>
 <li>
 Partner with cross-functional teams (People Services, IT, Compliance, MVH BUSCI, Business Unit TA teams) for process alignment and risk mitigation
 
 
 </li>
 </ul>
 Workforce Planning Enablement
 
 
 <ul>
 <li>
 Collaborate with HR Business Partners, Finance, and business leaders for workforce planning
 </li>
 <li>
 Contribute to workforce planning tools, data, and frameworks for strategic hiring
 </li>
 <li>
 Drive annual and quarterly planning cycles to align talent needs with business growth
 
 
 </li>
 </ul>
 Recruitment Marketing &amp; Employer Brand Activation
 
 
 <ul>
 <li>
 Develop and deploy recruitment marketing campaigns and employer brand initiatives
 </li>
 <li>
 Optimize use of job boards, social media, and digital platforms to grow candidate pipeline
 </li>
 <li>
 Ensure a consistent and compelling employer brand across all candidate touchpoints
 
 
 </li>
 </ul>
 Data &amp; Insights
 
 
 <ul>
 <li>
 Oversee dashboards and reporting tools for recruiting activity, KPIs, and process adherence
 </li>
 <li>
 Translate data into actionable insights for decision-making and continuous improvement
 
 
 </li>
 </ul>
 Project Management
 
 
 <ul>
 <li>
 Lead cross-functional projects to improve TA processes, systems, and programs
 </li>
 <li>
 Drive adoption and change management for new processes and technologies
 </li>
 <li>
 Monitor and report project status to leadership, highlighting progress and challenges
 </li>
 <li>
 Evaluate project outcomes for improvement and future initiatives
 </li>
 <li>
 Manage TA budget process (planning, forecasting, tracking invoices, reporting) with VP
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, business, or a related field (or equivalent experience)
 </li>
 <li>
 5+ years of experience in talent acquisition or recruiting operations
 </li>
 <li>
 2+ years of experience in a people leadership role
 </li>
 <li>
 Proven experience in project management, process improvement, and optimization
 </li>
 <li>
 Proficiency with MS Office, Workday, Phenom, and LinkedIn Recruiter
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $110,000-$125,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.
 
 
 
 If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
 
 
 
 Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
 
 
 The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
 
 
 We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
</div>

Sr. Manager, Talent Acquisition Operations

<div>VCA West Seattle Veterinary Hospital is a long established, AAHA-accredited, multi-doctor small animal practice in West Seattle. Our hospital is in a setting surrounded by water and mountains with big city amenities and a small town feel.
Salary is between $22 - $23 depending on experience.
VCA West Seattle is an AAHA-accredited, small animal practice situated in west Seattle, Washington. We are currently seeking a Veterinary Receptionist to join our team.
This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the enitre hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! 
The ideal candidate should understand the importance of strong work ethics, dependability, teamwork, attention to detail, and strong communication skills. Our practice has a high paced atmosphere that provides exceptional client service, patient care, and education. We love pets and work together as a team to provide the best care for all our patients. At our hospital, we enjoy what we do and the wonderful team we work with and we are looking for a candidate that shares these same values.
Job Summary:
Meet and greet clients and their pets. Coordinate and represent all facets of client services. To
serve as a good will ambassador for the hospital.
Knowledge, Skills and Abilities:<ul><li>Excellent client service skills.</li><li>Excellent phone skills.</li><li>Computer skills preferred.</li><li>Must be friendly, outgoing, &ldquo;people-oriented.&rdquo;</li><li>Excellent communication skills.</li><li>Ability to work in a team oriented environment.</li><li>Well groomed, organized and detail oriented.</li><li>Ability to take direction.</li><li>Ability to handle money accurately and honestly.</li><li>Must possess sound decision making skills and multi-task while working in an</li></ul>
environment of stress.
Education and Experience:<ul><li>High School Diploma.</li><li>Must have experience working with the public, i.e. restaurant, retail or service business.</li><li>Experience in a veterinary hospital or other doctor&rsquo;s office is a plus.</li></ul>
Authority:<ul><li>Scheduling appointments.</li><li>Effective determination and scheduling of emergencies.</li><li>Authority to delay disputed charges until further reviewed by supervisor.</li><li>Authority to resolve client service issues within established guidelines.</li></ul>
Physical Requirements:<ul><li>Dependable attendance is required.</li><li>Any allergies to animals must be controllable through medication.</li><li>Must be able to lift 40 pounds.</li><li>Must be willing to work long or irregular hours under pressure conditions.</li><li>This position requires the ability to walk, bend, stand and reach constantly during a</li></ul>
minimum 8-hour day.<ul><li>Visual acuity sufficient to maintain accurate records, recognizes people and understands</li></ul>
written directions.<ul><li>Ability to speak and hear sufficiently to understand, give information in person and over</li></ul>
the telephone.<ul><li>Fine motor skills adequate for utilizing office equipment such as computers, telephones,</li></ul>
copiers, fax machines, etc.
Duties:
The following is a list of essential job requirements. This list may be revised at any time and
additional duties not listed here may be assigned as needed. Job functions and Job
Responsibility include:
1. Client Service
2. Answer Telephones and Make Appointments
3. Maintain Charts and Computer Records
4. Pharmacy and Retail Sales
5. Marketing Implementation
6. Maintenance/Housekeeping
7. Financial Responsibilities
Client Service:<ul><li>Agrees to practice the principles of the VCA Mission Statement, Three Steps of Service,</li></ul>
and VCA Standards of Client Service in the daily performance of job duties.<ul><li>Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:</li><li>Ensure that clients and pets feel welcome and comfortable.</li></ul>
- Serve as &ldquo;Ambassadors&rdquo; - creating and maintaining goodwill for the hospital.<ul><li>Build rapport with clients.</li><li>Immediately greet clients and pets by name.</li><li>Quickly understand client needs and initiate the process of meeting those needs.</li><li>Help new clients completely fill out the registration form. Inform new clients about</li></ul>
services, etc. that your hospital offers.<ul><li>If there is a delay, i.e., the doctor is behind schedule, keep clients informed of</li></ul>
expected waiting time.<ul><li>Know enough about general animal husbandry and pet care to be able to educate</li></ul>
clients and to answer non-medical questions that the client may have or to inform
them of things their pet may need:<ul><li>General dietary requirements and feeding schedules.</li><li>Vaccines.</li><li>Dental care instructions.</li><li>Routine laboratory tests (i.e. stool exams, heartworm tests, urinalysis, leukemia</li></ul>
tests, etc.).<ul><li>Heartworm preventatives.</li><li>Housebreaking techniques.</li><li>General flea and tick control.</li></ul>
Generate, present and explain fee estimates for treatment/surgery to clients.<ul><li>Handles client complaints with concern and diplomacy.</li><li>Accurately communicates medical/surgical information to clients.</li><li>Send client cards and letters, i.e., thank you notes, sympathy cards, welcome cards, as</li></ul>
directed by management team.<ul><li>Prepare, distribute and explain client education materials.</li></ul>
Answer Telephones and Make Appointments:<ul><li>Exhibit a &ldquo;come in now&rdquo; attitude towards clients and patients.</li><li>Answers telephone promptly.</li><li>Encourage the client to make an appointment if the pet has any problem that is</li></ul>
concerning to either the client or you.<ul><li>Schedule appointments and other patient visits in appointment book, including re-check</li></ul>
appointments, surgeries, and drop offs.<ul><li>Reschedule any missed appointments.</li><li>Understand and use excellent telephone etiquette.</li><li>Call clients to confirm appointments, remind of missed appointments and laboratory</li></ul>
results as well as callbacks for procedures performed.<ul><li>Refuse to diagnose pet health care problems over the telephone.</li></ul>
Maintain Charts and Computer Records:<ul><li>Keep charts and computer records updated with current client and patient information,</li></ul>
i.e. address or telephone number and/or vaccine due dates, other reminders, age, etc.<ul><li>Prepare charts for new clients and/patients.</li><li>Prepare charts for patients prior to appointment including all necessary forms,</li></ul>
authorizations, and instructions as necessary.<ul><li>Handwriting must be neat and legible.</li><li>Open an order or start an invoice as each client enters the hospital. Recommend any</li></ul>
needed service, i.e. vaccinations, heartworm testing, etc.<ul><li>Calculate client&rsquo;s invoice and collect payment.</li><li>File charts in appropriate areas as needed.</li><li>Do routine computer reports and backups.</li></ul>
Pharmacy and Retail Sales:<ul><li>Understand the benefits of the retail products we offer and how they are used. Must be</li></ul>
able to promote them to our clients.<ul><li>Dietary products.</li><li>Flea products and shampoos.</li><li>Fill prescriptions and dispense medications as directed by a veterinarian.</li><li>Explain prescription directions to clients.</li></ul>
Marketing Implementation:<ul><li>Understand, participate, promote and support planned VCA marketing events and</li></ul>
programs.<ul><li>Present marketing promotions to clients in a professional manner.</li></ul>
Housekeeping/Maintenance:<ul><li>Verify that the front desk, reception area, waiting areas, and exam rooms are neat and</li></ul>
clean at all time.<ul><li>Periodically check the outside of the hospital for feces, urine, etc. and keep clean and</li></ul>
neat. Also examine glass doors and windows for smudges and clean when necessary.<ul><li>Keep the client refreshment area in the hospital stocked, operational, neat and clean at</li></ul>
all times.<ul><li>Keep your appearance always clean and neat.</li><li>Wear your nametag and a clean, pressed uniform at all times.</li><li>Endeavor to keep the waiting area reading and educational materials current and</li></ul>
orderly.<ul><li>Keep office plants watered as needed.</li></ul>
Financial Responsibilities:<ul><li>Verify that all provided services and/or products have been accurately entered in the</li></ul>
computer on the client&rsquo;s order/invoice and under the correct employee number.<ul><li>Collect deposits and payments for services at the time they are rendered.</li><li>Clients should pay their bill before they leave the hospital.</li><li>Follow appropriate protocol, i.e., credit applications, promissory notes and approval</li></ul>
by veterinarian, in cases where clients cannot pay their balance at the time of
dismissal.<ul><li>Print receipt and give to client for each visit.</li><li>Balance the cash drawer with the computer summary report accurately.</li><li>Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as</li></ul>
directed by the Hospital/Office Manager.<ul><li>Keep cash/checks, etc. secure at all times.</li></ul>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! 
 
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) 
 
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</div>

Client Service Representative

<div>The P&amp;O Business Partner, Field Operations serves as the partner to designated field and hospital leaders. This person leads the execution of people strategies, holistic programs, and tailored solutions to improve efficiency, and performance to ensure the delivery of VCA Objectives, Goals, Strategy and Measures (OGSM). This person will be responsible for delivering people initiatives, talent, and total rewards signature processes in partnership with functional leaders and P&amp;O Centers of Excellence (COEs). 
As part of the P&amp;O Operations Field Team, this person will be a key contributor to embedding the VCA culture, building capabilities and providing leadership coaching, deploying culture/talent/Associate experience programs, and leading specified change initiatives. 
As many people programs and solutions are being implemented for the first time, this person must thrive under highly ambiguous and changing environments. This role necessitates a natural innovator with an entrepreneurial mindset who enjoys building things from scratch ensuring a &ldquo;Fit-for-Veterinary Services.&quot;
Note: This is a remote position with the expectation of up to 50% travel. Candidates must be based in the Western or Southwestern United States.
Key Responsibilities<ul><li> Provide support, coaching and guidance to Associates and Leaders on a wide range of P&amp;O matters, including total rewards, talent &amp; culture, talent acquisition, workforce planning, performance management, change management, employer branding, retention &amp; engagement, communication and conflict management.</li><li> Supports, trains, and coaches Associates on field-facing P&amp;O initiatives and signature processes with a strong focus on a &ldquo;people first mindset.&rdquo;</li><li> Responsible for working closely with ROD&rsquo;s and Hospital leadership teams to develop and execute people planning and set goals around people results including recognition, retention strategies, and other people-related milestones.</li><li> Responsible for identifying trends to provide evidence-based approaches to influence people strategies and recommend workplace enhancements aligned with operational goals and priorities.</li><li> Leads the local execution of current and future P&amp;O programs with in-scope field &amp;hospital Associates.</li><li> Present scheduled Analyze people metrics (monthly, quarterly, annually) including providing advice on continuous improvement action plans for results over time.</li><li> Develop subject matter expertise on VCA specific data analytics tools.</li><li> Build strong partnerships and collaboration with the Associate Relations &amp; Support office team to provide a holistic P&amp;O support model.</li><li> Represents the voice of the field teams in specific forums to champion a positive Associate experience and represents the voice of the support office with the field.</li><li> Champion the VCA and Mars Culture in decision-making, actions, and behaviors.</li><li> Champion one or several signature processes for the entire P&amp;O Field team (ex: MAS, PDP).</li><li> Fulfill other related duties as assigned</li></ul>
Qualifications<ul><li> Bachelor&rsquo;s degree in human resources, Business Administration, or a related field. Advanced degree preferred.</li><li> 5+ years of experience in a P&amp;O or HR business partner role, ideally within a large, multi-site organization.</li><li> Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development</li><li> Excellent interpersonal and communication skills with the ability to influence and partner at all levels.</li><li> Proven ability to manage change, drive strategy, and impact organizational culture.</li><li> Ability to leverage knowledge in areas of talent management, talent acquisition, learning and development, associate engagement, total rewards, and organizational design and development</li></ul>
Additional Information
Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $115,000-$130,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! 
 
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) 
 
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</div>

People & Organization Business Partner (Western Division)

Join VCA Animal Hospitals and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VCA Animal Hospitals

ABOUT_COMPANY

Sr. Manager, Talent Acquisition Operations

Client Service Representative

People & Organization Business Partner (Western Division)