Qureos Mentor

VCA Animal Hospitals

<div></div><div><div><div><div><div><div>Location</div>
 Ontario, California, United States of America
</div></div><div><div><div>Category</div>
Hospital Support Roles
</div></div><div><div><div>Job Id</div>
R-234890
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><p>If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.</p><p>
SUMMARY:</p><p>
As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.</p><p><i>
As a CSR, you must be a self-starter with a </i><i>strong attention to detail, ability to work in fast-paced environment, be able to handle diffi</i><i>strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, and have outstanding communication skills.</i><i>cult cases and clients, and have outstanding communication skills.</i></p><p></p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><ul><li>
Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.</li><li>
Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances</li><li>
Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner</li><li>
Accurately posts all payments paid at the time of service to the patient&rsquo;s account.</li><li>
Audits and balances daily payment totals to treatment/s received or being received to a patient.</li><li>
Reviews and finalizes patient accounts prior to the close of the work day, with time permitting</li><li>
Must maintain professional and courteous relationships with all team members at all times.</li><li>
Must have predictable and consistent attendance and follow all attendance and lunch policies</li><li>
Alerts department manager of any issues needing further research.</li></ul><p></p><p>
Secondary Responsibilities:</p><ul><li>
Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.</li><li>
Utilizes the correct coding initiative when billing for multiple services during the same encounter</li><li>
Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.</li><li>
Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. IE Helping the client apply for Care Credit.</li><li>
Utilizes various coding and billing references to resolve complex billing scenarios.</li><li>
Consistently follows internal coding and billing protocols and policies.</li><li>
Demonstrates a commitment to expand coding &amp; billing knowledge by participating in various continuing education opportunities each year.</li><li>
Demonstrates a positive willingness to take on additional assignments and responsibilities.</li><li>
Assisting CSRs and other Coordinators when needed.</li></ul><p></p><p>
At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.</p><p><b>
Compensation: $18 -$20/ hour </b>Compensation is negotiable based on education, experience, and other relevant credentials. <b>$2/hr Shift differential available for weekend and later hours</b><br>
<br>
BENEFITS:<br>
<br>
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!</p><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
<br>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

Client Service Representative

<div></div><div><div><div><div><div><div>Location</div>
 Brookline, Massachusetts, United States of America
</div></div><div><div><div>Category</div>
Veterinary Technician / Assistant
</div></div><div><div><div>Job Id</div>
R-235268
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><p><b>VCA Brookline Animal Hospital</b> is looking for a <b>Pharmacy and Inventory Certified Veterinary Technician</b>.</p><p></p><p>
This is an excellent opportunity to utilize your skills, and work with a skilled team in a high-volume hospital. You will be challenged to grow and learn with a team that will fully support you along the way! The ideal candidate will be a team player who is a friendly, dependable, positive multi-tasker with excellent communication and client service skills and strong emotional intelligence.</p><p></p><p>
Under the guidance and direction of the Hospital Manager, Medical Directors, and Technician Supervisor, the Pharmacy and Inventory Technician is responsible for all tasks relating to the filling and dispensing of all patient medications (including controlled substances) and preventatives. Purchasing responsibilities include maintaining inventory, ordering, receiving and distributing supplies, while being mindful of expenses.</p><p></p><p>
The Pharmacy Technician maintains controlled drug inventory and performs regular audits according to VCA&rsquo;s policies. Additional duties may be added as necessary but will at least include assisting veterinary technicians with triaging phone calls, packing laboratory samples, and some floor work. Responsibilities must be performed while having an eye for detail and the ability to anticipate the supply needs for the hospital.</p><p></p><p><b>
Compensation: </b>$21.00 - $24.50 / hr based on skill set and experience.
</p><p></p><p><b>Minimum qualifications</b>:</p><ul><li>
2+ years&rsquo; experience in the veterinary industry</li><li>
Bachelor&rsquo;s Degree and/or Credentialed Veterinary Technician preferred</li><li>
Strong organizational ability and attention to detail</li><li>
Must be able to develop and maintain effective and positive work relationships with other employees and representatives of private and public agencies</li></ul><p></p><p><b>
Knowledge, Skills and Abilities</b>:</p><ul><li>
Previous experience or training/education working in a pharmacy.</li><li>
Previous controlled drug handling, reconciling records and performing audits.</li><li>
Must be friendly, outgoing, &ldquo;people oriented&rdquo;.</li><li>
Excellent communications skills, both written and oral.</li><li>
Telephone and computer skills.</li><li>
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.</li><li>
Intermediate math skills and excellent visual acuity sufficient for alphabetization.</li><li>
Must be able to interact with all levels of staffing in a professional manner.</li></ul><p></p><p><b>
Physical Requirements</b></p><ul><li>
Dependable attendance is required</li><li>
Any allergies to animals must be controlled through medication</li><li>
Must be able to lift 40 lbs.</li><li>
Must be willing to work long or irregular hours under pressure conditions.</li><li>
This position requires the ability to lift up to 40lbs, sit, walk, squat, bend, stand, reach, lift and type constantly during a minimum of 8 hours a day.</li><li>
Visual acuity sufficient to maintain accurate records, recognize people and understand written directions</li><li>
Ability to speak and hear sufficiently to understand, give information in person and over the telephone</li><li>
Fine motor skills adequate for utilizing hospital equipment such as syringes, laboratory equipment, computers, etc.</li><li>
Adhere to appropriate dress code to include proper scrubs and nametag.</li></ul><p></p><p><b>
Benefits: </b>We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!</p><p></p><p>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).</p><p></p><p>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
<br>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

Veterinary Pharmacy and Inventory Technician

<div></div><div><div><div><div><div><div>Location</div>
 Cape Coral, Florida, United States of America
</div></div><div><div><div>Category</div>
Hospital Support Roles
</div></div><div><div><div>Job Id</div>
R-234388
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><div>Client Service Supervisor<br>
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.<br>
Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.<br>
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both pets and clients, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.<br>
<br>
Skills and Qualifications<br>
<ul><li>Excellent knowledge of client service and communication center operations.</li><li>Strong organizational skills.</li><li>Strong client relations and interpersonal skills.</li><li>Intermediate to expert computer skills.</li><li>Excellent oral and written communication skills.</li><li>Strong supervisory skills.</li><li>Self-starter and team player.</li><li>Strong client service background.</li><li>Ability to lift up to 40 pounds.</li><li>2 years of supervisory experience required.</li><li>2 years of experience in the veterinary field preferred.</li><li>The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include week days Saturdays.</li></ul>
<br>
Job Responsibilities<br>
<ul><li>Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.</li><li>Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.</li><li>Assist Hospital Manager with day to day operations.</li><li>Resolve informal client complaints, maintain and report on these issues to the hospital manager.</li><li>Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.</li><li>Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.</li><li>Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.</li><li>Coach employees and direct reports.</li><li>Assist in the development and delivery of employee evaluations for the front desk with hospital manager.</li><li>Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.</li><li>Handle communication of financial information to clients and doctors.</li><li>Act as a liaison between front office and other department supervisors.</li></ul>
<br>
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!</div><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
<br>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

Client Service Representative Supervisor

Join VCA Animal Hospitals and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

VCA Animal Hospitals

About Company

Client Service Representative

Veterinary Pharmacy and Inventory Technician

Client Service Representative Supervisor