Qureos Mentor

vega consulting

Role OverviewThe Data Centre Operations Engineer is responsible for providing 24x7 ( Multiple Shifts) onsite data centre hardware and cabling support for critical enterprise data centres. This role delivers &ldquo;smart hands&rdquo; services in a managed services environment, supporting installations, break/fix repairs, decommissioning, and inventory management while adhering strictly to change management, security, and safety standards.The role requires hands-on technical expertise, strong operational discipline, and the ability to work independently during assigned shifts, including on-call and emergency support.Key ResponsibilitiesData Centre Hardware &amp; Cabling Operations<ul><li>Perform rack, stack, and installation of IT hardware (servers, network, and storage devices).</li><li>Install and remove copper and fibre cabling (Single-Mode, Multi-Mode).</li><li>Plan and execute cable routing, trunking, patch panel installations, and capacity upgrades.</li><li>Label all cabling and equipment in accordance with data centre standards.</li><li>Power up cabinets and IT devices following best practices and load balancing guidelines.</li></ul>New Installations<ul><li>Review and acknowledge work requests via DCRM within 24 hours.</li><li>Complete installations within agreed SLAs and business timelines.</li><li>Configure management interfaces (iLO / iDRAC).</li><li>Perform network connectivity testing, including ping tests.</li><li>Update all relevant systems (DCRM, DCTracks, HRS).</li><li>Coordinate with network, SAN, and customer teams during planning and execution.</li></ul>Break / Fix &amp; Incident Support<ul><li>Troubleshoot and resolve hardware and cabling issues within SLA targets.</li><li>Replace hardware components such as NICs, SFPs, memory, and hard drives.</li><li>Join major incident (MIM) and outage bridges as required.</li><li>Maintain clear communication with incident bridge owners and stakeholders.</li><li>Provide timely updates and close tickets within defined resolution timelines.</li></ul>Decommissioning &amp; Asset Management<ul><li>Execute decommissioning activities under approved change records.</li><li>Remove hardware, cabling, and patch cords end-to-end.</li><li>Prepare equipment for disposal in line with decommissioning and data destruction procedures.</li><li>Perform disk wiping, shredding, and disposal tracking (ADR / ERI).</li></ul>Hardware Receiving &amp; Inventory Control<ul><li>Log all incoming and outgoing equipment in the Hardware Receiving System (HRS).</li><li>Track assets in DCTracks and ensure inventory accuracy.</li><li>Coordinate shipments, RMAs, and inter-site transfers.</li><li>Ensure all updates are completed within the same shift or within SLA timelines.</li></ul>Facilities &amp; Cross-Functional Support<ul><li>Coordinate with facilities teams during power work and infrastructure changes.</li><li>Perform pre- and post-power checks on IT equipment.</li><li>Support cabinet placement, power requests, floor tile work, and cable tray installations.</li><li>Assist vendors and manage access to meet-me rooms and secured areas.</li></ul>Compliance, Safety &amp; Documentation<ul><li>Follow all data centre policies, work rules, and change management procedures.</li><li>Maintain compliance with security, safety, and audit requirements.</li><li>Complete required training and background checks.</li><li>Ensure accurate documentation and system updates for all activities.</li></ul>Skills &amp; Technical Requirements<ul><li>Hands-on experience in enterprise data centre operations.</li><li>Strong knowledge of copper and fibre cabling (SM, MM).</li><li>Experience with rack &amp; stack, hardware installations, and break/fix repairs.</li><li>Familiarity with tools such as DCRM, DCTracks, HRS, or equivalent systems.</li><li>Ability to troubleshoot network connectivity and hardware faults.</li><li>Comfortable working in 24x7 shift-based environments.</li></ul>Tools &amp; Equipment<ul><li>Proficient with hand tools for hardware and cabling installation.</li><li>Experience using fibre testing and troubleshooting equipment (1G / 10G / 100G).</li><li>Familiarity with portable cable labelling tools (e.g., Brady BMP series).</li></ul>Work Environment &amp; Schedule<ul><li>Onsite role at critical data centre facilities.</li><li>Rotational shifts including nights, weekends, and on-call support.</li><li>Emergency and extended-hour support may be required during incidents or large projects.</li></ul>Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearWork Location: In person

Data Center Engineer

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Data Center Engineer