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Vensure Employer Solutions

<div>We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a &quot;One Employer Solution&rdquo; headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Senior Retirement Plan Specialist (CSM) serves as the primary relationship manager for employer-sponsored 401(k) plans, overseeing daily administration and ensuring accuracy, timeliness, and full compliance with ERISA and related regulations. This role guides clients through plan implementation, onboarding, and training, while providing ongoing support for plan design, eligibility, contributions, distributions, and annual compliance testing such as ADP/ACP and top-heavy reviews. The CSM also facilitates Form 5500 preparation, audit coordination, and plan amendments, proactively identifying and resolving issues to maintain fiduciary standards. The CSM plays a critical role in delivering a seamless and compliant retirement plan experience while fostering strong client relationships.

Essential Duties and Responsibilities
<ul>
<li>Serve as the primary relationship manager for assigned book of business.</li>
<li>Oversee day-to-day administration and monitoring of contribution submissions, and contribution rate changes.</li>
<li>Provide proactive and responsive support to employers, addressing questions and resolving issues related to plan operations, and any required corrections.</li>
<li>Assist through the plan onboarding process, including the distribution of initial participant notices.</li>
<li>Conduct employer training sessions to ensure understanding of plan responsibilities, processes and deadlines.</li>
<li>Monitor and manage key compliance milestones including eligibility tracking, nondiscrimination testing (e.g., ADP/ACP, top-heavy, coverage), timely Form 5500 preparation, and coordination of plan audits to ensure adherence to ERISA and IRS regulations.</li>
<li>Provide guidance to plan sponsors on fiduciary responsibilities, including interpretation of plan provisions, participant disclosures, and regulatory updates.</li>
<li>Identify and assist with resolution of operational errors and compliance failures, including correction methods under IRS and DOL guidelines (e.g., EPCRS, VFCP).</li>
<li>Collaborate with internal teams and external vendors (e.g., recordkeepers, TPAs, auditors, legal counsel) to ensure accurate plan administration, timely issue resolution, and seamless service delivery.</li>
<li>Review and interpret plan documents to guide clients in accordance with plan provisions and regulatory requirements.</li>
<li>Participating in team meetings, training, and ongoing professional development related to retirement plan administration</li>
<li>Collaborate closely with Client Service Associate(s) to ensure task and responsibilities are completed accurately and on time for assigned booked of business.</li>
<li>Complete projects as assigned by supervisor.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Strong customer service skills, with a professional and solution-oriented approach</li>
<li>Excellent written and verbal communication skills</li>
<li>High attention to detail</li>
<li>Organizational and time management skills</li>
<li>Problem solving skills</li>
<li>Proficiency with Microsoft Office, especially Excel, Word, and Outlook</li>
<li>Team player mentality, with a collaborative and adaptable approach to supporting broader service goals.</li>
</ul>
Education &amp; Experience
<ul>
<li>Customer service and relationship management experience is required</li>
<li>1+ years of 401(k) administration experience</li>
</ul>
This position is eligible for the following benefits:
<ul>
<li>Health Insurance: Medical, dental, and vision coverage</li>
<li>Retirement Plan: 401(k) with company match</li>
<li>Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law</li>
<li>Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.</li>
<li>Additional Compensation: [e.g., signing bonus, commission structure] if applicable.</li></ul></div>

Senior Retirement Plan Specialist - AZ - On Site

<div>
 
 As a Product Manager you&rsquo;re key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we&rsquo;re building the right functionality to meet our customers needs. This position will provide a great opportunity to work on the flagship Payroll platform that serves as the foundation piece of the PrismHR technology.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Define the product strategy and roadmap
 
 </li>
 <li>
 
 Drive the product- and business-planning processes for cross-functional teams
 
 </li>
 <li>
 
 Partner with stakeholders &amp; User Experience Designers (UX) to discover, define, and translate customer needs into a prioritized product backlog (Epic &gt; User Stories &gt; Acceptance Criteria)
 
 </li>
 <li>
 Responsible for driving the creation, and completion, of User Stories to a &ldquo;Ready for Development&rdquo; status
 </li>
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 Assess current competitor offerings and seek opportunities for differentiation
 </li>
 <li>
 
 Analyze product requirements and develop appropriate programs to ensure they&rsquo;re met
 
 </li>
 <li>
 
 Develop, implement, and maintain production timelines across multiple departments
 
 </li>
 <li>
 Appraise new product ideas and strategize appropriate go-to-market plans
 </li>
 <li>
 
 Responsible for User Acceptance Testing (UAT) and close coordination with Engineering and Quality Assurance (QA) teams to ensure acceptance criteria are met.
 
 </li>
 <li>
 Act as a primary point of contact to triage any escalated issues that were routed through Support and/or Professional Services
 </li>
 <li>
 Partner with the Technical Documentation team and Support to clearly communicate and define product changes.
 </li>
 <li>
 Partner with PM &amp; UX on the management of User Influencer Groups (and other customer feedback mechanisms) to maintain a high level of engagement with the platform&rsquo;s most active customers &amp; users
 </li>
 <li>
 
 Help ensure Product Management is successful at building and maintaining a centrally located, 12-month roadmap, and product backlog
 
 </li>
 <li>
 Establish a close partnership and working relationship with QA to assess the status of testing product fixes and enhancements.
 </li>
 <li>
 Act as a liaison and bridge between product teams, support, and professional services to help identify product issues and opportunities for enhancements.
 </li>
 <li>
 Stay up to date on Payroll related trends and changing requirements
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 8+ years of Product Analyst experience
 
 or equivalent
 </li>
 <li>
 Previous experience collaborating with others to
 
 refine project, process, and or application needs from high level requirements
 
 </li>
 <li>
 Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines
 </li>
 <li>
 
 Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems
 
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 Understand and have previous experience with HR platforms and core functionality would be a plus
 </li>
 <li>
 Ability to become a true product expert with the flexibility to respond to various business &amp; team needs
 </li>
 <li>
 Experience working in an Agile environment and a great understanding of its most common practices / processes / tactics.
 </li>
 <li>
 Ability to contribute and supervise various Agile Scrum rituals such as standups, grooming sessions, and Sprint Demos.
 </li>
 <li>
 Demonstrate a high level of grit and initiative to get stuff done
 </li>
 </ul>
 
 
 
 
 
 Additional Qualifications:
 
 
 <ul>
 <li>
 Passion for the Software product craft and a curiosity for continuous learning and improvement &hellip; bonus points if you love all things Payroll and related HR functionality
 </li>
 <li>
 Experience using PrismHR or another Human Capital Management (HCM) platform and/or related HR Technology
 </li>
 <li>
 Software Business Analyst / Product Owner certificate course
 </li>
 <li>
 Agile Framework certifications and/or professional development training
 </li>
 <li>
 Knowledge of and/or experience with Pragmatic Institute&rsquo;s (or equivalent) Product Management framework
 </li>
 </ul>
</div>

Product Manager

Join Vensure Employer Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Vensure Employer Solutions

ABOUT_COMPANY

Senior Retirement Plan Specialist - AZ - On Site

Product Manager